1736 comments found.
Hi. Reading the most comments i could not find and ansewer about my issue. How do i do that shortcodes works correctly Am i missing something. I installed the theme and installed all needed plugins. Everything works cool. I can add any elements from WPBakery builder, except for shortcodes. I add a shortcode at the Shortcode Mapper section. once added it appears at the elements from WPBakery builder but the options it gives are very general.
Regards, Neftali
Hello Neftali!
Could you please submit a ticket here and provide us with the link to the site and WP access details? Please clarify the request a little bit.
Best regards,
DFD Support Team
Hi I am trying to play a video on one of my pages, but when I press play the video became black and the only thing I can hear is the audio of the video, but I can’t see it, only a black screen. I have tried many videos from many places and none have worked.
Hello Kimappel!
Could you please submit a ticket here and provide us with the link to the video and WP, FTP access details for checking?
Best regards,
DFD Support Team
Hi, for lightbox it is possible via css / js custom to remove the title and the prew below and increase the height of the image for the item / portfolio pages? Thank you
Hello FabioAl!
All options for the lightbox can be found in Theme Options > General Options > Lightbox styling Options. It’s possible to hide elements with CSS codes but image size cannot be changed.
Please submit a ticket here in case you need help with hiding elements.
Best regards,
DFD Support Team
Thanks for the quick response! I have a problem I finished the project is really coming along well, the only thing that disputes me having a purely photo site is the height of the lightbox images (I like it very much) which is not possible, question I can disable the ligtbox of the theme and install an external plugin?
There is no option to disable theme’s lighbox, we haven’t tested any other lighbox plugin so cannot share any details.
Best regards,
DFD Support Team
Thanks for everything! You have developed a fantastic theme 
Given the customer’s need we have given our developer to create a custom lightbox starting from yours. Keep it up.
Thank you for your kind reply Will keep doing our best.
Best regards,
DFD Support Team
Hi, I need help. I want to add right side bar on my pages. I want to add menu in right sidebar. Please help me and guide me how can I add side bar? I dont want t add home page. I want tu onle add in sub pages.
Hello Mjsteadfast!
Please check Theme Options > General Options > Layout settings > Single pages layout. Widget to the sidebar can be added in Appearance > Widgets. Menu can be created in Appearance > Menus.
Best regards,
DFD Support Team
Ok. Thank You
Always welcome.
Best regards,
DFD Support Team
Hi there
Is it possible to get the plus minus buttons on the category page, like on the productpage?
Hello Domino4evers!
Could you please submit a ticket here and clarify what lus minus buttons are you referring to? We’ll check what can be done.
Best regards,
DFD Support Team
Search bar comes over the whole page is there any way to reduce it to just header
Hello B_arsh24k!
There is no option to change search overlay in thee for now.
Best regards,
DFD Support Team
Was really impressed with the design and support of this item until I realise that the option of using custom headers in the theme are not fully responsive and do not work correctly. This means I now have to start from scratch and find a new theme. It’s quite unfair this isn’t stated before people purchase this.
Hello Tina_H!
The Custom header follows CSS rules for the image, in your case the image was resized and custom header(600px) was partially empty. You can try background size – cover or CSS solution to decrease the element’s height on mobiles we have shared with you.
Anyway, we will add your request about responsive options for the custom header to our wish-list to implement in future theme updates.
Best regards,
DFD Support Team
Is there we can also get HTML files separately. Actually we need HTML for our core php work, we don’t want to work in wordpress.
Hello Rohitgusain!
There is no HTML version of the theme.
Best regards,
DFD Support Team
Hi, at the custom level I am entering the shortcode of the contact form from the code in the item / porfolio pages (over 1,000 pages to create). Question: which is the example codce {{your-subject}} that automatically goes to put the name of the page in the subject of the email? Thank you
Hello FabioAl!
There is no such feature for the contact form module. Probably contact form 7 plugin will be more suitable in your case.
Best regards,
DFD Support Team
Thank you!
Always welcome.
Best regards,
DFD Support Team
Hello, Admin. I’m developing a one-page scroll website, and it looks impossible to link navigation menu to each section of the page using Native theme. Please assist. Thank you.
Hello Vastdv!
Please check this article > Anchors. Do not miss notice at the end of the article http://prntscr.com/nzwxyg.
Best regards,
DFD Support Team
Hello Admin. You haven’t responded. Thanks.
Thank you, Admin. I followed the documentation and video, but the one page menu anchor is still not working. Please help.
Do I need to add figure to each section after creating anchor menus?
Please check the screenshot from out response above: Note, the anchors on One Page Scroll page template types need to be added with ‘section-‘ word before anchor sign, e.g.: #section-2, while in the Row Settings, only the number should be entered, e.g: 2. Also, it is necessary to have the anchor added to each of the rows if One Page Scroll page template is selected.
So you need to add ‘section-‘ word before anchor sign and add anchor to each row on the page.
Best regards,
DFD Support Team
I am facing a lot of issues while setting up a woocommerce shop by customizing this theme. For Example In shop page I want to link the product box with product but the whole box isn’t linked
Hello B_arsh24k!
The products are clickable by default, you can check our demo page here. Probably you have enabled Catalogue mode in Theme Options > Woocommerce > Woocommerce base options.
Best regards,
DFD Support Team
You are using product style 2 in this demo, I need to change the color of button or is there any option I can add a custom button saying learn more instead of add to cart ? If not tell me how can I can add to cart button’s color ?
Custom add to cart can be added by third party plugin. As for the button color, there is no such option but it can be done with custom CSS code. In case you need help with color changing, please submit a ticket here.
Best regards,
DFD Support Team
On woocommerce shop page I can’t select header built by my own
Check Theme Options > General options > Layout settings > Archive Pages Header.
Best regards,
DFD Support Team
Thanks
back to top button also not working
Could you please submit a ticketon the support forum and provide us with some more details about the issue?
Best regards,
DFD Support Team
Hello. I bought Stylish Multi-Purpose Creative WP Theme. When I go to this url http://preview.themeforest.net/item/native-powerful-startup-development-tool/full_screen_preview/19200310 I see different templates i can use, however i would like to know if it is possible to take some part from different template and build another one. I mean to create a custom template. If it does. Is there an extra documentation so i can see examples or instructions.
Hello OOHMD!
You can install several demos on your site using WordPress Importer, more details you can find in this post: http://nativewptheme.net/support/first-steps/demo-content and combine them.
Please follow the instructions below:
1. Please, open the page editor of the layout from which you need to take some part. Please, remove all the unnecessary elements keeping the content you are interested in. After this, please switch to the ’Classic mode’ and copy the shortcode of the content.
Copy the shortcode you’ve received.
You may NOT save changes, only copy the code and refresh the page. So you’ll keep the page as it was before.
2. Please go to Pages > New page > and by switching to classic mode, please paste the shortcode you’ve copied and switch back to the ‘backend’ editor.
So you’ll get the copied content on a new page.
3. The same content can be added to the already existing page. Simply switch to classic mode, find the end of the shortcode and paste the copied one and switch to backnend editor. By drag and drop you may change the position of the new elements.
In case you need more details or have any questions, please contact us via ticket on support forum.
Best regards,
DFD Support Team
And can I used all the shortcodes in different templates ?
There are nor restrictions for the modules (shortcodes), you have all features available in all demos.
Best regards,
DFD Support Team
Tried this theme there are lot of complexities like customizing woocommerce shop page there is no option for add to cart in addons for visual composer related to woocommerce I can’t customize the add to cart button.
Hello Mtiro!
Could you please contact us via Envato contact form and clarify the request a little bit. Links and screenshot with the examples what you’d like to have are highly appreciated.
Best regards,
DFD Support Team
1 trouble & 1 question
Hola!
I installed and use WP Native template with satisfaction – only I met 1 trouble with awesome icons which are not displayed in any kind of view.
It is possible that it is not a trouble of the theme but trouble of hosting or the Simple SSL plugin – I am not sure but I am writing to you with a little hope you have met with kind of trouble and could help me. Some facts: using SSL, WP 5.2, php 7.2, newest update of Native incl. theme plugins.
And second thing: I did not not use any pre-built template and I use a child theme 1.0 and realize that using left side menu /header#12/ in mobile there are zero margin. Pls could you help me with that or could you give me a hint to edit this without a new css rule.
Thanks a greetings!
oeoe
p.s. I have wrote a message couple days ago and I am not sure what happened with it cause I didnot find it among comments nor among emails ,,, so if I am repeated only one answer is enough 
THanks
Hello Oeoe!
Seems we have got the same request via ticket and emailed you back, please check https://dfdevelopment.omnidesk.ru/user/cases/record/805-962484/ you also should get auto-respond with the password and our respond directly in your inbox. Please recheck your email and junk folder.
Please check the response and email us back.
Best regards,
DFD Support Team
Does this theme work ok with NextGen gallery?
Hello Tina_H!
We never tested our theme on compatibility with this plugin. Could you please forward the details of this request here and our support will check it for you.
Best regards,
DFD team.
Hello!
Is Native compatible with wordpress 5.2?
Thank you!
Hello Avrcata!
Theme is compatible with the latest Wordpress.
Best regards,
DFD Support Team
Hi, Why all demo pages can’t upload in shop-second layout ? I want all pages in your theme.
Hello Mjsteadfast!
In this case, you need to import 27_pages and 26_home, we recommend you to use Wordpress importer if you already have content on site. Please check this article for detailed instruction.
Best regards,
DFD Support Team
ok. Thank you
I want to import only E Commerce shop second all pages with products. not all 26 home. Please give me your email address.
So you need to import Shop second, all products included to this demo will be imported. As for the email, you can contact us via submitting a ticket.
Best regards,
DFD Support Team
I send ticket. Please reply me as soon as possible
Will get back to you as soon as possible.
Best regards,
DFD Support Team
hello Native Team, how can I update the theme without remove the old installed one and reinstall the new? Is there any risk of loosing my content?
Hello Dkhoan!
Please check this article > update via FTP.
Please submit a ticketon the support forum and clarify the link to the site and WP, FTP access details if our help needed.
Best regards,
DFD Support Team
i love this theme. But I require the Gallery to also have a Content field (like the big content field that we have in Posts/Pages). How to do that? Totally lost here, although I do know PHP
Hello Ravi000!
You can use Portfolio items as they suppose to have descriptions, you can also add WPBackery module before or after the portfolio item. More details about portfolio items creation you can find here.
Best regards,
DFD Support Team
Thank you. I already use portfolio items for a different information in that page. Do you think I can change gallery to have a WP Backery module as well?
The galleries by default are not supposed to be created with WPBackery. In this case, you will need to modify theme files.
Best regards,
DFD Support Team
I have a custom header where I set a different top banner depending on the page I’m editing. But when I resize the window, the body content is appearing as a solid box that overlays the top banner (instead of acting as one united page), also the banner appears with a line underneath it. I’ve tried all different settings but can you advise how to sort this please?
Hello Tina_H!
Could you please submit a ticketon the support forum and clarify the link to the page where the issue can be seen? Please clarify the WP access details as well.
Best regards,
DFD Support Team
When I enter my purchase code, it doesn’t recognise it, so I can’t access support =(
You are already a member of the support forum so cannot register for the second time http://prntscr.com/nka1w1. Please reset password or login with the details you have used for registration.
Best regards,
DFD Support Team
