1731 comments found.
Hi, My support expired, but I recently use the theme, and Im having header builder bugs (is not working properly), need asistant ASAP, thanks !
Hello Gzelasco!
Please contact our team via Envato contact form with the link to your site, details of the issue and WP access details.
We will be able to check what can be done to help you.
Best regards,
DFD Support Team
Hi, how can I have more than one footer page. Since I need to assign a footer page to a group of web pages, and another footer page to another group of web pages. Thank you!!
Hello Jfvegamora!
The theme options have no such feature, unfortunately. As an alternative, you can create some kind of Footer with the WPBakery Page builder elements at the end of the pages where you would like to have another Footer section.
Best regards, DFD Support Team
How can add orange colored overlay to the whole header section: https://i.imgur.com/Uss8lDS.png
Hello Saadulla!
Unfortunately we get Error 403 trying to open the https://i.imgur.com/Uss8lDS.png
Kindly send us more detailed request via Envato contact form. We will be able to check what can be done to help you.
Best regards, DFD Support Team
Hello Saadulla!
Thanks for the valid screenshot! Unfortunately there is no such option in the theme functionality.
You can create such effect (orange overlay) for the image in an appropriate image editor and paste this ready image with the overlay as a Custom header image.
Best regards, DFD Support Team
Hello, could you ask me a question, I have already searched the whole theme and plugins and did not specifically find this: My site is using Header Style 1, but the logo title tag is “Site Logo”. In the case of headers built by HeaderBuilder I can change, but by default headers not. Can you help me find the file I need to change?
Hello Igosr!
Please contact our team via Envato contact form and we will provide you with the requested info.
Best regards,
DFD Support Team
How to apply “Header style 3 options” to all pages at once?
Hello Saadulla!
You can apply this header style in your Theme options > General options > Layouts settings > Single pages header/Archive pages header.
Best regards,
DFD Support Team
Hi.
First of all, I am unable to submit a ticket – for some reason it is not accepting my purchase code.
Secondly, how can i adjust the size of the sticky header?
Thanks,
Hello Sabrinasnmoves!
Unfortunately there is no option to set up the exact height of the Sticky header in the Theme options. So the size is default.
To get support on existing theme functionality you can contact our team via Envato contact form.
Best regards,
DFD Support Team
Hi There
I’m using the one page scroll and when the footer appears it is sitting over the last frame and blocking people from filling out the contact form when on mobile?
Many thanks
Chris
Hello Chris!
Could you please submit a ticket on our support forum and clarify the link to the site for checking the request?
Best regards,
DFD Support Team
Hello, template http://nativewptheme.net/home/blog-5-columns/ when you reduce the width of the browser window, there is an empty space to the right of the image in the recording block, how to remove it. screenshot https://postimg.cc/V53NPtJw
Hello Yamsan!
The images are resized proportionally so on small screens they are displayed this way. Please submit a ticket on our support forum and we’ll check what can be done.
Best regards,
DFD Support Team
Dear Admin, please guide me on installing custom font through the ‘theme options’, what font file or extension should be uploaded? Thank you.
Hello Vastdv!
Please check this article. In cas eyou need more details or need our assitance, please submit a ticket on our support forum.
Best regards,
DFD Support Team
I click on buttons on pages e.g “view all tour” on the travel agency theme or “make an appointment/book free date” on barbershop theme which leads to no where. Are the themes missing modals? Or once installed these buttons have their destination pages/modals?
Hello Themeforest2121!
Seems you are referring to the button modules, the supposed to have simple links. “view all tour” can lead to your custom page but it’s not supposed to have any additional modules. “make an appointment/book free date” can lead to the Contact page for example.
Best regards,
DFD Support Team
So there is no page where all tours are displayed and no booking modal so that user can pick dates/hours etc?
No, it’s not supposed to be in our demo, also the tours are added with the help of the woocommerce plugin as products. Booking is not included in the theme as well. You can use DFD Contact form with the date filed to make a booking.
Best regards,
DFD Support Team
Hi, I am taking over the maintenance of a website built with this theme.
I have the Envato purchase code and ID that were issued August 29th 2017, but I am not able to update the theme. I thought future updates should be possible?
Can you help me out here please? Thanks!
Hello Eigenwijsheid!
The updated are available if the theme was purchased. Please access the account used for the purchase and you will see the theme in downloads. You can also contact us, please submit a ticket here and we’ll be able to share the theme.
Best regards,
DFD Support Team
Thanks for your reply. Unfortunately, the purchase code from the PDF document that I have, doesn’t work. It won’t let me register to submit a support ticket. I don’t have access to the Envato account that was used for buying the theme. They just sent me the Envato license certicate pdf with the details on it. If you could send me an e-mail to admin@eigenwijsheid.nu I can mail it to you?
Please contact our team via Envato contact form and send us your purchase code. We’ll be able to help you.
Best regards,
DFD Support Team
Is there any eay to integrate your themes own contact form with Aweber or mailchimp ?
Hello B_arsh24k!
Our contact form does not have integration with Aweber or mailchimp, there is no easy way to accomplish it.
Best regards,
DFD Support Team
Hi, Is there any option I can use modal box in archieve pages. For Example Woocommerce single product page, Woocommerce shop page, posts page etc.
Hello B_arsh24k!
You can add WPBackery modules to the Single product (they will be displayed in Description tab on product page) and to the Shop page but there is no option to add WPbackery for posts or portfolio archive pages.
Best regards,
DFD Support Team
is it possible to go back to the standard style of woocommerce?
Which line can I remove?
Hello Johnnyfranzen!
There is no option in theme to set default woocommerce styles. We do not recommend you to change theme files.
Best regards,
DFD Support Team
Hello,
I copied 2 different js script into Theme options/generals/custom css&js part, onto custom js script field.
The first worked well, after I add today the second one from Capturly (to do heat map of our site). The js part of the theme is totally crashed, you can check it: www.cleanne.hu
The rev slider stopped, and unfortunately the theme options whole sections also, I clicked variable menus (header, general, fonts, etc), but it didn’t loaded, so I’m unable to delete the second script because I couldn’t reach the custom js menu.
I try to find out in PHP database and in your code, where you placed this script and delete it manually, but I didn’t find it.
Please help me, where can I find this custom js or how can I delete it via ftp connection (or other way what you suppose).
Thanks!
Richard
Hello Richard!
Could you please submit a ticket here and provide us with the link to the site and WP, FTP access details? We’ll do out best to help you.
Best regards,
DFD Support Team
Hi. Reading the most comments i could not find and ansewer about my issue. How do i do that shortcodes works correctly Am i missing something. I installed the theme and installed all needed plugins. Everything works cool. I can add any elements from WPBakery builder, except for shortcodes. I add a shortcode at the Shortcode Mapper section. once added it appears at the elements from WPBakery builder but the options it gives are very general.
Regards, Neftali
Hello Neftali!
Could you please submit a ticket here and provide us with the link to the site and WP access details? Please clarify the request a little bit.
Best regards,
DFD Support Team
Hi I am trying to play a video on one of my pages, but when I press play the video became black and the only thing I can hear is the audio of the video, but I can’t see it, only a black screen. I have tried many videos from many places and none have worked.
Hello Kimappel!
Could you please submit a ticket here and provide us with the link to the video and WP, FTP access details for checking?
Best regards,
DFD Support Team
Hi, for lightbox it is possible via css / js custom to remove the title and the prew below and increase the height of the image for the item / portfolio pages? Thank you
Hello FabioAl!
All options for the lightbox can be found in Theme Options > General Options > Lightbox styling Options. It’s possible to hide elements with CSS codes but image size cannot be changed.
Please submit a ticket here in case you need help with hiding elements.
Best regards,
DFD Support Team
Thanks for the quick response! I have a problem I finished the project is really coming along well, the only thing that disputes me having a purely photo site is the height of the lightbox images (I like it very much) which is not possible, question I can disable the ligtbox of the theme and install an external plugin?
There is no option to disable theme’s lighbox, we haven’t tested any other lighbox plugin so cannot share any details.
Best regards,
DFD Support Team
Thanks for everything! You have developed a fantastic theme 
Given the customer’s need we have given our developer to create a custom lightbox starting from yours. Keep it up.
Thank you for your kind reply Will keep doing our best.
Best regards,
DFD Support Team
Hi, I need help. I want to add right side bar on my pages. I want to add menu in right sidebar. Please help me and guide me how can I add side bar? I dont want t add home page. I want tu onle add in sub pages.
Hello Mjsteadfast!
Please check Theme Options > General Options > Layout settings > Single pages layout. Widget to the sidebar can be added in Appearance > Widgets. Menu can be created in Appearance > Menus.
Best regards,
DFD Support Team
Ok. Thank You
Always welcome.
Best regards,
DFD Support Team
Hi there
Is it possible to get the plus minus buttons on the category page, like on the productpage?
Hello Domino4evers!
Could you please submit a ticket here and clarify what lus minus buttons are you referring to? We’ll check what can be done.
Best regards,
DFD Support Team
