12774 comments found.
Pre-sale question. In the modern layout demo, in single rental pages there are no details about rooms (example https://remap.travelerwp.com/st_rental/cozy-apartment-in-midtown-sydney/). Is this a bug or missing functionality? Hotel pages do correctly show details about each room. Thanks.
Hello,
That is feature of rental service in the Modern layout version. We do not yet support rooms in rental detail page.
Thank you.
Hi, I have read the comments on the product and would like to clarify with you the following: 1. When are the errors found corrected? 2. The design on the site Mix is not displayed correctly (in the section booking cars) 3. In general, when will the new update of the platform be available in the near future? Thank you, Regards Alpina!
Hello,
1. We always listen to report from our customers to update and fixed the problem in theme in the each release version.
2. Please provide us more description or image for your problem so we can check it.
3. We will release a new version in the next few days.
Thank you.
Hi, need help updating site.
HELLO?
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your request and site information so we can check for you.
Thank you.
Hello sir, I want to ask. I just installed this theme, and I made a new tour. When I make a tour available for every day and set it on the Availability tab and click the Bulk Price Edit button then check all the month and year options. When I click the Save button, the process is very long and just loading it as in the following image link http://prntscr.com/o870n2. Please help me sir, thank you
Hello,
Because you are using Bulk edit option and you check to all months of all years so you need to spend more times for this work. Please wait.
Thank you.
I tested it on localhost and on the hosting site. I waited for more than 7 hours and it wasn’t finished. I have a suggestion, how to make this function easier. For example, if you choose a “available” tour it will automatically be available every day without having to choose the year and month, this is too time consuming. Thank you
Up
Hello sir, please provide a solution. I want to make the tour available every day every year. If I check all the months and years, it is very boring to wait for a very long time, even 7 hours of waiting has not been completed.
Hey, I installed the theme and now my homepage has a spinning wheel (like coming soon themes) on the front page. no hotels or anything. help?
Hello harelori,
Can you post a ticket on support system: https://shinehelp.shinetheme.com/forums/forum/traveler/ with your site info then our tech team can check for you.
Thanks
i enabled only tours in my website but in dashboard when adding new tour, it shows “property name” how and where can i change that?
please reply
Hello,
Please create new ticket on our support system https://shinehelp.shinetheme.com/ with your site information so we can check this problem for you.
Thank you.
Dear devs, a pre-sale question. In the modern layout demo, in rental single pages there are no details about rooms (example https://remap.travelerwp.com/st_rental/cozy-apartment-in-midtown-sydney/). Is this a bug? Hotel pages correctly show details about each room.
Hello,
That is feature of rental service in the Modern layout version. We do not yet support rooms in rental detail page.
Thank you.
How to edit the search options tabs and fields .. where i can find that option in modern layout??
Hello,
In the Modern layout, there are no options for the customer can change the fields of the search form. We have used hard-code for this section for fit with UX/UI of travel site. Of course client can make any custom for change layout by use child-theme for match with requirements.
Thank you.
Good day. We are having a problem with the theme. It is not loading correctly, it only loads the menu. Please assist
Yes, can you post a ticket on the support system shinehelp.shinetheme.com then our tech team can check for you?
Hello, i would like to buy your theme, seems very nice. I have a presale question. Is it possible that visitors who are looking for services like rentals and hotels contact partners directly via e-mail. I don’t need the option that visitors book and pay on my web-site. Only payments would be subscriptions from partners.
And is there an option that partners set up their own payment account so that payments go directly to them?
Hello Atman7715,
Our theme currently support Inbox function in the Classic layout: allow buyer and service owner can communication on site.
We will update Inbox function show on Morden layout in version 2.7.4 in next week and we also update new function send Enquiry from buyer to service owner ( called Partner on site).
If you don’t want allows for payment online you can use our Submit Form booking and turn off other payment onlike like paypal, stripe…
Our theme not allow to config for make payment direct to Partner account yet.
Hope this can help!
Thanks
Is there a way for a visitor to make a booking request or send a message to the host before deciding to book? Often people in rental, tour, or activity, may have questions for the host booking. How can guest talk to host via messaging system before paying for the booking?
Im considering extending my license now that partner dashboard is in the new layout, but have this question above.
Hello,
Theme has supported send message function with the Classic layout version and we will update this function in the Modern layout version in the next version (version 2.7.4).
Thank you.
Presale. Is it possible that the invoice is generated on behalf of the user and not on the web? When there is a reservation in an apartment you can download the invoice in the name of the owner of the apartment and not on the web. Thank you,
Hello,
If you want to create invoice, you need to create booking on site and go to “Booking History” section to download invoice.
Thank you.
Hi,
why below options are removed from modern layout. What if we need to have these options what can be done.
1.Last booking Notification 2.API System 3.Review Option 4. Payment Options (In Payments option i am not able to find any Payment Gateway)
Please look into it.
Prompt response will be appreciated.
Hello,
In the Modern Layout version, theme does not yet support these function so we removed them from Theme Setting.
For the Payment Gateway option, we do not remove from Theme settings. From version 2.6, we have some change for this so you can refer our document for more details.
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-1094Thank you.
- If Review option is not there then how customer can leave review?
- Is it possible we call API through wooCommerce and display data on modern layout?
- Can i create partner ID for my travel agents and let them sell available packages. Conditions we will display net price to them and they will sell on there on. OR we will give them commission on whatever they will sell.
- Is there any plan to have these options in next updates?
Hello,
1. Customer can still leave a review in service detail page. We only remove some extra option of Review option in Modern layout version.
2. Please provide us more description so we can answer to you.
3. Theme does not yet support this function.
4. We will consider to update remain options in theme options with Modern layout version but we do not yet have exact time for this.
Thank you.
Recently Purchased Theme. But we are not getting below options in Traveler Settings
1.API Configure 2.Auto Updater 3.Featured Option 4.Search Option 5.Payment Option
Please help us.
Can you post a ticket on our support system then our technical team will check for you?
When will you release the next update?
Hello,
We have plan to create new release next week. Please wait.
Thank you.
Is there any ETA for next update? Already 6 days gone since you reply. Is your support team working well than before? When your app for this theme will release? Are you available for custom work?
Hi Guys!
My website just got defacted again from a fresh install of this template, with the newest update and no 3rd party plugins on a fresh new host and pc. So the chance that someone knowing my info, or my host not being secure is completely nonsense. Someone targetted my domain and knows a vulnerability in this script. No ones information is safe. Don’t purchase this garbage script.
I wrote 5 days ago :
Dear Author,
My page just got defaced and I didn’t know and lost money on ads. Someone changed code of my index.php and redirected to some adult medicine pills. I want a fix ASAP or a refund.
And no I didn’t use plugins that contain vulnerability, it is really this template.
Best Regards.
They replied with non sense, anyways not even caring to give a refund, I’m going to my bank to place a chargeback.
Then they replied with :
We always following Support and Refund policy from Envato.
With your case is not match with all of them.
We will not agree for your case that all!
This basically means even if our script gets hacked we don’t care.
Hello saymestore,
If you need any help just post a ticket on our support system to get help from us.
More info for you: All our clients still now without any site report was hacked by someone.
If you show any problem from us that make hacked for your site we will very happy to refund for you.
Hope this makes you more clearly.
Thanks
Hello
No response for 2 days. And the ticket which is a simple issue has taken over a month and still not resolve. Already a month of support as part of license is finished .
Please do let us know how we get a refund.
Do we apply in Envato.
Regards
Hello Ingbu,
So sorry if it make you not comfortable.
We just checked your ticket and we saw some reason for delay in response time.
- So your wp-admin/FTP info of your site provided to us is incorrect, caused that when our support team check for you it take time to wait you confirm and re-send again.
- After you post a ticket or a reply please wait us to check, don’t try to re-post again because it make your ticket down and that make we check another tickets with more priority better than your ticket.
Our support team is checking for you now and please going on that ticket to get update from us.
We always try our best to provides best support experience to client at all!
Best Regards
We just checked and answer to you on ticket.
The problem is you config for your location incorrect yet!
Just following our guide in the ticket to correct your problem!
Their is no config problem since location table has only three parameters and I have submitted. Secondly it is bulk upload due to many locations.
Please rectify what you have to.
It doesn’t take on month for solving one small bug.
What’s happening
Hello,
Please follow your ticket on our support system, we will check your question and answer to you in there.
Thank you.
Why r u wasting my time . Your support system is lousy. One small bug for the last 35 days u are not able to solve.
You were supposed to check and let me know after solving it.
Are you playing around with me now just by writing this for,al one reply so that u take again one more day .
I have already said earlier solve it how it can without deleting .
Stop again asking me further questions . You have admin access and you can check what u want and solve the error.
The locations or other attributes do not show when u add or edit new objects like hotel , rooms, car, activities,etc.
And in theme settings please update the data and see the entire rot still there even after 35 days of opening this ticket.
If you can’t solve then simply refund.
Regards
Hello Ingbu,
Looks like you not clearly about our guide.
So let following on ticket to check a video from our support team recored to help you understand the problem.
Regards
I I haven’t done anything except installing the new theme and uploading some locations in bulk using WP ALL I PORT.
So don’t tell me some stories and try to avoid .
This is just bullshitting I feel what you guys are trying to do by telling you support. It’s been 45 days now and till date I couldn’t get the error solved which is create by your own theme. You just give some response irrelevant to the topic at all or the solution and we need to wait for 1-2 days for another reply.
I have deleted all the locations , optiontree pluggin but still I am unable to update the Data in Theme Settings.
Do you have a solution or else just refund their are far more excellent themes available in Envato.
For sure you have so many sales and people getting frustrated and leaving for another theme….very misleading you guys are…
I don’t expect any formal stupid replies. Don’t BULLSHIT please.
If you cannot solve accept it the theme has many flaws and even after so many sales you are not able to solve simple issues..
1. Mobile responsive not working….on mobile devices, the tour list show one after the other https://prnt.sc/o77t5j instead of two tours in each row, like your demo. https://prnt.sc/o77sur
2. Also, ‘sort by price’ doesn’t sort by price.
3. Latest uploaded tours don’t show on the listing, but on going to the 2nd page and coming back to the first page again, it shows.
Please help!
Hello,
Please create ticket on our support system https://shinehelp.shinetheme.com/ with your site information (admin account and FTP account) so we can check and respond to you.
Thank you.
Hi Thanks, I already created a ticket 2 days ago. Please help as our site is already live.
Here is the link: https://shinehelp.shinetheme.com/forums/topic/mobile-responsive-not-working/
Hello,
We have responded to you in our support system. Please follow you ticket to get details.
Thank you.
Shine theme, some of us have been using wordpress for sometime now and i can tell you if your documentations we up to date with clear instructions, I believe there would not have been too many negative comments here.
Have you not seen that there are too many negative comments. I believe the reason we chose you theme is because your traveller theme have lots of service.
Since i bought your theme, i have always had issues after every update.
Yes, i bought the theme some 4 years again and i could never use it because of the too many issues. Now i saw you added I”single hotel”
1. visit: https://singlehotel.travelerwp.com/?utm_source=LandingPage&utm_medium=Demo&utm_campaign=Mostselected Try and book a room and on the checkout page, you see payment options.. That is how it suppose to work so if I setup my theme and have done everything right, my theme is supposed to work correctly. check my site royalcockpithotel.com it’s not functioning that way and you think I need to “Renew Support” to get it working like it’s in the demo??
2. The following links are documentation for setting up checkout page, booking… the last update was 2017 and does not address the settings. http://guide.travelerwp.com/docs/post-and-page/function-pages/ http://guide.travelerwp.com/docs/other-feature/booking/woocommerce-booking/This is the issues we are facing.
I have purchased quite a few themes I can tell you some of the theme owners have done a great job to the extent that u do not even need to reach them for support
I sent you an email with my login details but you have not bothered to look.
You want me to pay and renew for $58.63 then it will still be issue after every update then it expires again and again.
Hello,
1. I have checked your site and found that you are using Woocomerce checkout function in theme and it works. Please provide for me more details about your problem so i can check with theme.
2. Please send an email to huannv@shinetheme.com with your site information and the details for your problem so we will check and respond to you.
Thank you so much.
I have sent the email and i still have not heard from you.
Hello,
I have sent your request to our developer to checking. When finished, i will respond to you.
Thank you.
I have been waiting for the past 72 hours and my issue is not solved. You said you have sent it to Developer so what is he doing? Your theme is selling so get me people to work with.
For Christ sake, I have been waiting for 5 goods day for an issue and still you have not resolved my issue. Client have canceled booking and are angry before this issue. What kind of support is that?
I had an issue with one of my sites this morning, in just few minutes developer solved the issue for me. Instead of you getting more hands-on board you are there doing one-man business.
Because we are not taking any legal actions against damages you are causing us you are taking us for granted.
Hello! I have downloaded and purchased the old version of the archive with obsolete files and did not use it in action. To get a fresh version, you need to make a purchase with payment?
Hello,
You can refer our guide to know how to download newest version of theme from Themeforest
http://guide.travelerwp.com/docs/installation/auto-update/manual-update-method/#post-726Thank you.
