8686 comments found.
Greetings. Is it not possible to have oEmbed elements in Exploding Albums? I would to like to have videos and music under my gallery.
Sorry. I mistyped. It has nothing to do with Exploding Albums – my bad.
My Media Gallery consist only of Galleries created under the Gallery Tab in Wordpress. When the user clicks on an image in the Media Gallery, they can see all the images in the selected Gallery. However the oEmbed elements in the Gallery cannot be seen. It this an error?
Hi, yes you can have, this is an example, please open the thumbnail with the building (second row) and you’ll see a YouTube oEmbed too: https://undsgn.com/uncode/homepages/portfolio-albums/
I see that is working fine. My problem is on this page. Please click on the guy in front of the pink curtain. There are one image and two YouTube-videos. The videos are not showing. https://10fingers.dk/lyd/
Hi, I’m sorry but we cannot understand from the page why is not working for you, tested also in a random client installation and it works like expected: https://undsgn.d.pr/PXbvHx
In case please open a ticket so we can check details of your installation.
I just tried using “Poster” instead of original and it worked. It this intentional? If so I would recommended adding it to your documentation.
Another issue is that you can’t scroll further up/down/left/right if you highlight the oEmbed, but on an image it is working fine. That’s a bit confusing for the user, if the site has chosen the “no arrows” option as I have.
Hi 10fingershq, you need to select Poster as every-time you have an oEmbed involved: https://support.undsgn.com/hc/en-us/articles/213459489
Not sure what means that you cannot scroll if you highlight the oEmbed, from here we are able to use arrows also with oEmbed.
Okay, thank you. I will do this from now on. I just meant that I can scroll down to the next gallery item while hovered over the image, this is not possible if the gallery item is an oEmbed, then I have to click the arrow (if activated – not in my case), scroll outside of the box of the oEmbed or click the thumbnail (if activated).
I’m sorry but I really don’t understand… What is the scroll down to the next gallery?
It’s hard to explain. Never mind. Thank you for the assistance!
Ok! Thank you for confirming it works!
Hello, we are trying to set the “Blog Magazie” theme but we immediately ran into a series of problems to which we cannot find a solution. We urgently need your help.
1. if we try to change a preview image of an article, replacing it with a new one uploaded by us. The new image is not displayed, but only the one loaded when we downloaded the temoplate
2. if we create a new article and select a preview image, it is never displayed.
We were wondering what the problem was. We ask you for help
Hi albamarketing! We are sorry but if you have an odd issue (this is really odd) we need to check your site to understand what happen, for example this can be an issue if thumbnails are not visible but I’m not sure this is the case just in words: https://support.undsgn.com/hc/en-us/articles/213459729
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
We just opened a ticket to the link you gave me. We are waiting for your reply, thank you very much it is urgent
Hi albamarketing! One of the agent will reply shortly, the reply tickets in order received.
Hey there, I am stuck:
1) I can’t update my theme in any of the three ways you recommend. 2) My registration seems to be broken 3) I can’t login to Help Center anymore because it seems like there is „no valid license“. In fact there is.
Would be great if you could help me. I bought three licenses from Uncode, the problems I have are with the first one I bought.
Thanks, Stefan
Hi stefanboehm! If you are not able to update or register the theme it seems that something is blocking the connection with extra server.
Can you confirm that the Envato Market plugin is not working for you? https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Can you please check this page with ALL possible causes of Registration not working? https://support.undsgn.com/hc/en-us/articles/115004287985
PS: Probably you cannot login the Help Center since your support period is expired.
Hi,
I would buy your theme but I’ve a question: If I develop my site in a online test environment using the license (to have access to all the features of the theme), can I subsequently upload my site and license it to another domain?
Thanks and best regards. 
Martina
Hi martyki and thank you for interest!
Yes this is possible, you can have a staging and live site (even at the same time).
If I renew the support, would you guys be able to fix the problems with Revolution Slider? Whenever I use duotone and scroll down and 1 minute later scroll back up my home page is black. Please test out orangecoastwebsites.com to reinvent the issue
The issue is that when you scroll back to the top, the top slide isn’t at the top of the viewport and this brings the overlay about 1900px up, you can test it by inspecting element on the black screen and by using the rs module rs-duotone-red-blue-light
Hi rvalenta! Where it’s possible to review this? At your site we don’t see Revolution Slider… anyway take care when you use extra plugins with Slides Scroll as suggested in the docs (check the last points): https://support.undsgn.com/hc/en-us/articles/115005344505
I don’t have it enabled at the moment, this is a theme error and I will upload it to staging.orangecoastwebsites.com
My question is, will you fix it if I renew support? Thanks
Revolution Slider will be the only option, not slidescroll
Really not easy to understand you, please show what happen, not in words please.
Please see staging.orangecoastwebsites.com and test it out. I am willing to pay to fix this issue. Thanks
Did you checked our last 2 messages about Slider Revolution?
Yes, but uncode says it compatible with slider revolution
So it’s a fail of Uncode if also the Slider Revolution is not visible in IE in their official website (they use their plugin here)? Since it seems you missed our message here again for you:
“You need to be sure that you are not using any code and effects from the plugin that are not compatible with IE, for example this is a simple test with Uncode and SR (and as you can see they work) https://undsgn.d.pr/RZD9WU , but when we inspect their official site with the same IE you have an error and black screen: https://undsgn.d.pr/PwV6bC
This is a better test Uncode + SR: https://undsgn.d.pr/qtPafw"
Hi Undesign,
This comment wasn’t about compatibility with IE, it was about the main header turning black after 1 minute of sliding down. Can you please test it on your end on any browser, and let me know if I need to renew support to fix this issue.
Thank you
We cannot fix what happen inside Slider Revolution frame, this is something that happen inside their part of code and seems a glitch with some of the parallax layers you have, in fact if you trigger a small resize it works again. The best we can suggest it’s to force a resize when you change slide, try to insert this code in the Theme Options > JS:
<script type="text/javascript">
(function( $ ) {
$(window).on("fp-slide-changed", function() {
$(window).trigger('resize');
});
})(jQuery);
</script>
Thank you I will let their support know
good theme but I highly recommend a big instruction. I have tried to add a foot copyright for times but still fail.
Hi freezhao! It’s really not easy to understand what you refer without a link to your site or a few screenshot from the admin, when you import original Theme Options you have the footer copyright…
I want to customize my footer copy right amd I do edit it in “Theme Options”—“General”-“footer”—“Copyright Aera”. I input the code like“<?php printf( __( ‘Proudly powered by %s’, ‘twentythirteen’ ), ‘WordPress’ ); ?>” in Custom Copyright Text, but there is nothing show up. I think maybe there’s a shortcode, for the copyright, but I can’t find the instruction in you help web.
Hi freezhao! You cannot insert PHP codes in the TinyMCE not with Uncode, not with ay other themes, the TinyMCE only accepts plain text or HTML.
Oh！So that means I can’t use dynamic code to show like the current year? what a pity! I really need it!
Do you have this when you use the Automatic Copyright Text but if you need to customise it you need to override some themes files. In themes you cannot inject PHP codes with the options (in most of cases this is for security) and anyway the TInyMce doesn’t’ accepts PHP. Maybe you can find some JavaScript solution to update the date.
Thanks！I try to do it with JS. and good job! hope to see the UNCODE better and better.
Thank you for confirming and sorry if we cannot help better! 
Is there a reason why in the ‘Socials’, when adding new social network, the icon picker field is empty and it looks like an ordinary text field?
Not able to replicate and no other users reporting the same: https://undsgn.d.pr/BYXgeS
In the theme options, under ‘Performance’ I’ve disable the option ‘Adaptive Images’ because the theme doesn’t register generated thumbnails metadata correctly and image optimize plugins can’t optimize them (confirmed with the ShortPixel plugin developers) but despite me turning that option OFF, the theme keeps generating large thumbnails, like ‘DSCF4909-uai-3799×3799.jpg’. Can we get that bug fixed? Or can we have the theme register it’s ‘uai’ thumbnails metadata correctly, so that image optimizers could optimize them?
It actually creates the uai thumbnail that’s larger than the optimized image it generates it from! What a nasty bug!
Uncode thumbnail: 3.2M Jul 28 14:22 DSCF4909-uai-3799×3799.jpg
Original optimized picture: 1.5M Jul 27 17:06 DSCF4909.jpg
You can use EWWW and review your Adaptive Size settings: https://support.undsgn.com/hc/en-us/articles/214003845
Website doesn’t work on internet explorer..
orangecoastwebsites.com
orangecoastwebsites.com
Ignore issue please delete
I take this back. Neither does your hosted template work on IE either. Please resolve even minimally, just need text displayed at the very least.
From here everything is working like expected, if Uncode doesn’t work on IE here you should see about 50.000 complaints…. https://undsgn.d.pr/g9uwl5
The screenshot you submitted is Edge, not IE.
Here you are: https://undsgn.d.pr/6hpTdo – https://undsgn.d.pr/8NoYQY
One second
You need to be sure that you are not using any code and effects from the plugin that are not compatible with IE, for example this is a simple test with Uncode and SR (and as you can see they work) https://undsgn.d.pr/RZD9WU , but when we inspect their official site with the same IE you have an error and black screen: https://undsgn.d.pr/PwV6bC
This is a better test Uncode + SR: https://undsgn.d.pr/qtPafw
Hi Undesign, yes it’s true that the content block works OK with IE, however whenever I enable revolution slider rather than a content block it does not show anything. Please see http://staging.orangecoastwebsites.com/ for example.
There seems to be some sort of JS interference and when I bought the template I read that it would be compatible with revolution slider, however it is not…
Did you checked our last 2 messages?
Hi Undesign,
It’s OK, I will redirect all IE users to a new page. Problem resolved. Thanks
At least you can avoid to use effects that are not supported.
Is there a way to have a call to action button on the top menu (navigation)? I searched the comments but didn’t find an answer, thanks!
Okay so I found this article on how to do the Call to Action in menu bar but I am getting lost on the step that says Menu Options. I don’t see any “Button Style option”. Do you have screenshots you can share?
I’m trying to make my CTA look exactly like this: https://undsgn.com/introducing-uncode-version-1-9-and-the-call-to-action-menu-options/
Thank you.
Hi ehong33234! This is the button style: https://support.undsgn.com/hc/en-us/articles/213457169#&gid=1&pid=10
If you dont’ have this option check in the “Screen Options” at the top of the page.
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for the reply. I have followed your instructions identically and double checked everything, including activating Menu Options toggle, but I do not see a “button style” option no matter what I try. Can you do a quick video?
Okay, I have found the problem. It is with Popup Maker plugin, which you guys recommend here: https://undsgn.com/create-wordpress-popups/. I am running latest Popup Maker version 1.8.10. When deactivated, the button option shows now.
With this plugin activated, the button option is not available and instead there is only a “popup trigger” pulldown option.
Thank you for report, deactivate while you need to edit the menus. We’ll check if it’s possible to apply a fix.
Here’s what the Popup Maker support says:
“It means they need to update their theme to be compatible with other plugins that also add settings to the nav menu. We have docs outlining the changes they need to make, otherwise you can disable our menu editing settings via Popup Maker -> Settings.
https://docs.wppopupmaker.com/article/297-popup-maker-is-overwriting-my-menu-editor-functions-how-can-i-fix-thisIn general though their menu editor won’t be compatible with any other plugin that adds fields there as well (User Menus, If Menu, Nav Menu Roles etc).”
Hi ehong33234! It’s “funny” they say to us what we need to do, we simply say in these cases that simply two codes are not compatible, since they include more than 30,000 WordPress plugins and we don’t point the finger at anyone. However it seems to me that they already have a problem to solve the problem (a sign that maybe it’s not the first time they have these problems).
Not working. Says max_input_vars is still 1000 even when phpinfo clearly says 3000. Import demo went screw all jibberish then and html text is everywhere and all messed up.
Hi JoeD4034! The Uncode System Status is super tested, I invite you to install a plugin like the popular “WP Server Stats” and you will see also this plugin will reports the same. If you see html text is related to the fact that you have not activated the Page Builder. Can you please test and let us know?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sorry, hosting provider. Thanks for the awesome theme.
Hi JoeD4034 and thank you for confirming!
I have one website but separate home landing pages, one for photography and one for design. Is there a way for me to have the photography homepage use the lateral menu (side menu) format while I use the centered (top menu) format for the design services page? Thank you!
Hi ehong33234! Please find here an hook: https://support.undsgn.com/hc/en-us/articles/360001066858
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I added the code to the child theme functions.php and commented in the page number but it’s showing a different menu than what I wanted. How do I get this menu? Thanks
https://undsgn.com/uncode/homepages/classic-studio/You need to change the “menu-overlay” with “menu-lateral”...
I just followed the instructions but the page gets broken. I see the lateral menu but the rest of the contents don’t load and formatting of menu is off. Is there other settings I need to change in the dashboard for this custom menu to work? Sorry for the trouble and appreciate the help!
Hi, did you open a private ticket as suggested? Sorry but it’s not easy to understand what happen just in words, please open a ticket and insert your private logins in your private profile page so we can check!
I’m having the same issues as the others, your update COMPLETELY broke my site regarding the header, navigations, logos and some css changes… I have many backups and I’m restoring them and it STILL gives the same issue even tried rolling back a year… Why is it doing this?
Hi rvalenta! Who is these others that we completely broke the site? I really find it hard to remember a single user who has broken the site, who had a problem is because of out of dat customisations related to the new Envato Requirements and here is an article (if, as you state, the update broke the site, here you should see about 50.000 complaints): https://support.undsgn.com/hc/en-us/articles/360000874797
Anyway it’s not possible to help without even a link of your site.
Hi Undesign, apologize for that, just extremely frustrated with my website today and I FINALLY was able to make an old backup work. I am going to creating a staging server with a more recent configuration of what happened to my website and I will link it in a ticket. What is the URL to open a ticket again? Thanks.
Hi rvalenta! Here you are: https://support.undsgn.com/hc/en-us
Hi! Love the theme still but I have one problem. How do I remove the play, fullscreen, and arrows on the Media Gallery on mobile?? I have done it using css but only works on desktop. I am outside support now but please help! Thanks so much in advance!
Hi 43Degrees and thank you for appreciate Uncode! Can you please send us the link to your site so we can check the code you need based on your settings?
Thanks very much for the response. The site is http://felixdelandre.com/ Like I said I removed from desktop with css but can not figure out to do it on mobile (have tried for days haha). Thanks again.
Hi, please try this one:
.isMobile .ilightbox-toolbar.black {
display: none !important;
}
That works great thanks..!! And what is the code to remove the arrows? Sorry but cant find that either. I love UnCode!
That is strange when I copied it the first time from your reply I got: .innerPlayButton { display: none !important; } But see it was different!? Weird.. anyway that is great but I need to remove arrows also – But not the close ‘X’
Use this instead:
.isMobile .ilightbox-toolbar.black a.ilightbox-next-button, .isMobile .ilightbox-toolbar.black a.ilightbox-prev-button {
display: none;
}
Thanks but is doesn’t seem to work..? Arrows still display..
I don’t see the suggested code inserted in the output, please double check.
It is in there.. I just repasted it in and saved again to be sure.
Hi 43Degrees! I don’t see the code stamped in the output, this is the problem… Do you have errors in the System Status? Can you please try to paste in the style.css of the Child Theme?
THANKS!! It was the max vars not being 3000.. really appreciate the amazing service!
Hi 43Degrees and thank you for confirm!
Hi, I purchased this theme and installed the Modern Events Calendar plugin v4.4.0. I am receiving an error “The site is experiencing technical difficulties.” The error logs are showing the theme as the issue.
37 PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /nas/content/live/exploredtlv/wp-content/themes/uncode/partials/elements.php on line 225
Any help fixing this?
Hi! We are sorry but we don’t know about this plugin, Uncode works fine with the most popular event plugins but this seems a minor one, so probably this plugin is triggering some errors in our files. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
CIao, il theme mi restituisce questo avviso: PHP Max Input Vars 1000 – We recommend setting PHP max_input_vars to at least 3000. See: Increasing the PHP max vars limit ho aperto un ticket con l’hosting provider il quale sositene che: in realtà per il suo account la direttiva ha valore 12000:
xxxxxxxxxxxxxxxx# sp-php -i | gep max_input_vars
max_input_vars => 12000 => 12000 può anche verificarlo usando la funzione phpinfo() in uno script php.
Probabilmente il valore che vede è quello di default del server, come sta verificando tale direttiva? le confermo che l’applicativo non sta verificando la configurazione PHP del suo account ma quella del server.
Hi marcofausti! The Uncode System Status is super tested, it verifies the installation Max Input Vars, the server Max Input Vars and also the available Max Input Vars. To prove this you just need to install a plugin like WP Server Stats ( https://wordpress.org/plugins/wp-server-stats/ ) and you’ll see also this popular plugin will report the same, maybe then your hosting support can double check better…
Anyway if you need support private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Hey team! I was wondering how to add a text hover as in your example here: https://undsgn.com/uncode/homepages/classic-agency/
It’s under latest news and if you hover over any of those posts, the text changes color. Plz help.
Hi joeykeyslv! This is just the accent color and this is a default of Uncode (if you have not modified it), not easy to tell what’s wrong in your site without a check. Anyway don’t worry, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, undsgn support!
I love your theme!!!! great job!
A few Questions before buying the theme:
1. Can I have a portfolio page that looks exactly like this shop page? https://undsgn.com/uncode/shops/shop-creative-metro/2. Is it possible to have different categories of the products on the portfolio same as the Shop page?
3. Can I have the text in the middle in each photo to appear at the bottom?
4. Is it possible to replace the image of the shirt with a different square picture that includes the background to the product?
5. Is ‘WooCommerce Private Store’ plugin work well with ‘uncode’ theme?
I want to create a website that will show all the products by categories without option to sell just to view the product and by clicking on the product the user go to contact page to schedule an appointment. the ‘add to cart’ and prices will be hidden in the website, unless a user login with password and then he will see the shop page, with prices and option to buy.
6. If you recommend different way of doing it I’ll be happy to know because we all loved the ‘Shop Creative’ design. https://undsgn.com/uncode/shops/shop-creative-metro/Thank you!!! Hani
Hi hanidesign and thank you for interest!
1. Yes, all the examples you see of products, blog posts, and portfolio are based on the same module (where you can change the query), this module has 100+ options.
2. Not sure to understand, do you need to show categories?
3. Yes, you can.
4. Sure.
5. I’m sorry but we cannot test any WooCommerce extensions, Uncode works fine with all the popular and official WooCommerce extensions, so it’s supposed to be.
6. I’m pretty sure you can create what you need (I saw other users with your private order setup in the past).
Hi thank you for the fast reply! for question # 2. I want to have different categories of the products on the portfolio same as the Shop page, meaning – showing Rings as one category, earrings as second category…. but have all categories in one page… also in the menu i would like to have portfolio categories in sub menu.
Hi hanidesign! Do you need a block where you have all items of on category and then another with items of another category, right? In case it’s possible, confirmed.
Hi, Not sure what you mean by ‘block’ ... The Portfolio page will look like: https://undsgn.com/uncode/shops/shop-creative-metro/ (like shop) and will be in the menu as ‘jewellery’. Under ‘jewellery’ (as sub menu) we will have the collections by categories like here: http://solarventuracounty.com/img/portfolio_page.jpg
Jewellery -Rings -Bracelets -Necklaces -Pendants -Earrings
Is that can be done with the Portfolio setting in the theme?
Hi, no you cannot have submenu in a filter menu, only first level elements, sorry.
Hi different question: Can I have a Gallery page that looks exactly like this shop page? https://undsgn.com/uncode/shops/shop-creative-metro/
Hi hanidesign! Yes Posts module and Media Gallery module have the same options, confirmed.
Hi hanidesign! Just set this in the Posts > Blocks > Vertical Position: https://undsgn.d.pr/lqhj80
Anyway if you need support please use the Help Center, there we have a completely dedicated support team! Thank you! https://support.undsgn.com/hc
I don’t see the option in my theme I submitted a ticket #42500
Hi hanidesign! This option is available when you have the Overlay Layout: https://undsgn.d.pr/q5gZl0
Dear undsgn, I am searching for a template where I can put our logo in the middle of the top menu. Medium.com has a post with 20 awesome Uncode websites, showing a website with the logo in the middle at #3. When I open that website, hower, the company’s logo appears on the right, as in most of the other Uncode websites/demo’s. Before buying, could you please tell me if there is an (out of the box) option to put the company logo in the middle of the top menu? Thank you!
Oh that is wonderful, thank you for the quick reply! In addition; is it possible to use .svg files in your template manager (i.e. as logo in the menu).
Yes this also our suggested method: https://support.undsgn.com/hc/en-us/articles/214001865
It’s amazing, and so is your fast reply. Thank you!
Thank you for interest!
Hello, I have a really weird situation with the product pagination. It will not work correctly in any of the versions I’ve tried. It will always be a different number than the one i choose. I’ve used default woocommerce page and post element. I’ve changed the pagination to post element or the theme options version with number from theme options and reading – blog. Do you know of any issue like this? I’m using the latest version of everything.
I found out what the issue was – i have selected the hide out of stock products from catalog. So it will hide all the products that are out of stock and it will only show the ones that are in stock but different number on each page. So from 21 products on page 1 – 6 out of stock it will show only 15 products. Is there anyway to bypass this?
Hi Maxim1985 and thank you for report! I pass this to developers to check.
The only i see this for now is to exclude the out of stock products from the query.
I wanted to ask because i’ve seen somebody asking the same question before. Is it possible to remove to double tap for mobile on products another way than to use the post element?
Hi Maxim1985! I’m sorry but we don’t have other reports so I don’t know about this, logically seems to be a good workaround to act on the WooCommerce Settings > Out of stock visibility.
No sorry there is not another method.
