Hi,

First of all thanks for showing your interest in Porto WordPress.

You will find all our elements here on this page: https://www.portotheme.com/wordpress/porto/shortcodes/

Thanks.

Hi,

Can you please make sure that you are using the very latest version of the Theme and Plugins and also please check once after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site, Otherwise, Please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi, It’s running version 4.11.7 I’ll check if some plugin is the reason. Thanks.

Hi,

Yeah Sure, Please check once with deactivating third-party plugins and removing the server, site and browser cache, Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

This is the default WP Bakery Column Option, and you can find all the setup and how option works here: https://wpbakery.com/video-academy/responsive-column-control-width-offset-param-usage-explained

Thanks.

Okay, I found out what’s wrong, these percentage settings marked red are not working – https://files.tinypic.pl/i/00986/hkdsgjjlath0.png – but greens are working fine, do you know maybe why? I can’t set 5 columns on deskopt view.

Hi,

Yes, you are right, This is WP Bakery issue, Please read more about it here: https://kb.wpbakery.com/docs/learning-more/responsive-settings/
and please contact WP Bakery and submit your query there as well.

Thanks for your understanding.

Hi Thanks for quick response, yes i have import products from other website, but i dont think thats the problem, because after changing theme, the thumnails are show corect. Please check attachment : https://prnt.sc/oq3v9y

i have open ticket, but now i just noticed the problem is only on PC. On my phone showing for a second wrong thumnail and after that render again and showing correct thumbnail, then when i scroll down to related products i can see wrong thumbnail again(thats on mobile) thanks

Hi,

Just checked your site and replied your ticket #55694 with a proper solution and with a video, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and Import your desired Demo on your site for you.

Thanks.

Hi,

Child theme is for customization and override theme php functions but it may stuck your changing and maybe you do not get impact of changes all of a sudden because site development is done by a parent theme smoothly so i suggest you to first activate parent theme set your menu first then if you want to override any function or want to do changes then enable child theme for that. And use below guidance to override parent theme functions an child theme: https://code.tutsplus.com/tutorials/a-guide-to-overriding-parent-theme-functions-in-your-child-theme--cms-22623

Thanks.

Hi,

We are not selling any of the plugins, but we are only selling the Porto WordPress Theme, and Porto comes with default functionality of the Speed Optimization Wizard as well, If you want anything else with Speed then you have to use any extra plugin for it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you ...

Most Welcome!..

Hi,

You can turn OFF the Google Fonts from Appearance >> Theme Options >> Skin >> Typography as showing in this screenshot: https://screenshot.net/ykrkwcy
and some of the fonts are coming from plugins core files like WP Bakery etc and for that you have to remove by editing the plugins core files.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

yes, it accept php version 7 and you can easily update the Theme by one-click and also manually as well.

Thanks.

Hi,

Your issue has been solved please check your site after removing the browser cache and please check your ticket reply and reply to your ticket accordingly #55614.

Thanks.

Hi,

This is your site cache issue nothing else, Please first remove the server cache and then deactivate it and then remove the site cache plugins and remove the cache folder from wp-content and deactivate all the plugins of cache and check your site after removing the browser cache, hope your issue will solve.

OR if you do not want to show that sidebar on mobile then you can turn it OFF from Appearance >> Theme Options >> General: https://screenshot.net/90yyrcd

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Now, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Themes and update the Theme, I am sure you will not find the issue.

Thanks.

Hi,

Please edit your home page and scroll below you will find view options under view options you will find banner type selected as Slider Revolution so choose/set the slider from there and save changes and check your site after removing the browser cache: https://pasteboard.co/I6hP78m.png

Thanks.

Hi,

This is because you are using very very old version of the Theme 4.10 and the latest version of the Theme is 4.11.7, You have to update the WP and Theme and Plugins to the very latest version, I am sure your issue will automatically solve.

Change log: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

Latest plugins: https://smartwave.freshdesk.com/support/solutions/articles/12000007851

Thanks.

I found the font family in “custom heading” but I can’t find it for text blocks.

Hi,

Sorry to say that but there is no Option for Text Block element for setting up the Font Family, you have to use the Custom Font Family using code as showing in this screenshot: https://screenshot.net/7097nu0

Thanks.

Hi,

We have not tested this scenario with the Theme, Please refer plugin doc that which are the Texts for the section of the Post Types it will Import or not, or concerned from plugin Author, but I think this is not possible as the Custom Post Tabs are the Theme default Functionality and it has been set with Custom Text, but you can try it with the Theme may be it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Just checked your site now and your search works fine there must some cache issue on your side it works fine on my side as you can see in the video:https://jmp.sh/UTpQjSH

Thanks.

Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417

Thanks.

Hi,

Can you please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress works perfectly fine with a huge amount of Products as well.

Thanks.