Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, This Configuration is enough for using Porto WordPress with a Good Speed, and regarding Speed of the site it is not only related with server configuration, It is related with many factors, Like you have Optimized the Site Image properly or not, Like you have minified the CSS and JS properly or not, and Porto WordPress comes with the Default Functionality of Speed Optimization Wizard as well and we have a Pretty Good Article on Speed as well in which tested solutions are provided. So Hope you will not find any Speed Issue If you will use the Porto Speed Optimization Wizard .

Hope it make sense.

Thanks.

Hi,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well: https://wordpress.org/plugins/really-simple-ssl/

Thanks.

Worked thank you buddy

Most Welcome!..

sent key reset mail.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

I’m using shop demo 17

Hi,

This may be because of the third party plugin confliction issue, Please check once after deactivating all the third party plugins from your site and then check your site after removing the server, site and browser cache, I am sure your issue will solve and then you have to again activate all the third party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/01/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389

Thanks.

Hi,

You have already used your key on site: http://veliko-tarnovo.eu/donesi

And I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Thanks…

Most Welcome!..

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

This may be because of the third party plugin confliction issue, Please check once after deactivating all the third party plugins from your site and then check your site after removing the server, site and browser cache, I am sure your issue will solve and then you have to again activate all the third party plugins one by one and check which one is creating an issue on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You will find all our elements here on this page: https://www.portotheme.com/wordpress/porto/shortcodes/

Thanks.

Hi,

Can you please make sure that you are using the very latest version of the Theme and Plugins and also please check once after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site, Otherwise, Please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi, It’s running version 4.11.7 I’ll check if some plugin is the reason. Thanks.

Hi,

Yeah Sure, Please check once with deactivating third-party plugins and removing the server, site and browser cache, Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

This is the default WP Bakery Column Option, and you can find all the setup and how option works here: https://wpbakery.com/video-academy/responsive-column-control-width-offset-param-usage-explained

Thanks.

Okay, I found out what’s wrong, these percentage settings marked red are not working – https://files.tinypic.pl/i/00986/hkdsgjjlath0.png – but greens are working fine, do you know maybe why? I can’t set 5 columns on deskopt view.

Hi,

Yes, you are right, This is WP Bakery issue, Please read more about it here: https://kb.wpbakery.com/docs/learning-more/responsive-settings/
and please contact WP Bakery and submit your query there as well.

Thanks for your understanding.

Hi Thanks for quick response, yes i have import products from other website, but i dont think thats the problem, because after changing theme, the thumnails are show corect. Please check attachment : https://prnt.sc/oq3v9y

i have open ticket, but now i just noticed the problem is only on PC. On my phone showing for a second wrong thumnail and after that render again and showing correct thumbnail, then when i scroll down to related products i can see wrong thumbnail again(thats on mobile) thanks

Hi,

Just checked your site and replied your ticket #55694 with a proper solution and with a video, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and Import your desired Demo on your site for you.

Thanks.

Hi,

Child theme is for customization and override theme php functions but it may stuck your changing and maybe you do not get impact of changes all of a sudden because site development is done by a parent theme smoothly so i suggest you to first activate parent theme set your menu first then if you want to override any function or want to do changes then enable child theme for that. And use below guidance to override parent theme functions an child theme: https://code.tutsplus.com/tutorials/a-guide-to-overriding-parent-theme-functions-in-your-child-theme--cms-22623

Thanks.

Hi,

We are not selling any of the plugins, but we are only selling the Porto WordPress Theme, and Porto comes with default functionality of the Speed Optimization Wizard as well, If you want anything else with Speed then you have to use any extra plugin for it.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you ...

Most Welcome!..

Hi,

You can turn OFF the Google Fonts from Appearance >> Theme Options >> Skin >> Typography as showing in this screenshot: https://screenshot.net/ykrkwcy
and some of the fonts are coming from plugins core files like WP Bakery etc and for that you have to remove by editing the plugins core files.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

yes, it accept php version 7 and you can easily update the Theme by one-click and also manually as well.

Thanks.

Hi,

Your issue has been solved please check your site after removing the browser cache and please check your ticket reply and reply to your ticket accordingly #55614.

Thanks.

Hi,

This is your site cache issue nothing else, Please first remove the server cache and then deactivate it and then remove the site cache plugins and remove the cache folder from wp-content and deactivate all the plugins of cache and check your site after removing the browser cache, hope your issue will solve.

OR if you do not want to show that sidebar on mobile then you can turn it OFF from Appearance >> Theme Options >> General: https://screenshot.net/90yyrcd

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Now, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Themes and update the Theme, I am sure you will not find the issue.

Thanks.