Hi,

This is because of the cache nothing else, Please remove your server cache and then deactivate it until you are in the development process and then you have to remove the site cache and deactivate cache plugins until you are in the development process including AutoOptimize plugin as well and finally check your site after removing the browser cache of mobile, I am sure your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

You are totally correct. the reason was AutoOptimize. So what is the alternative I can use for AutoOptimize. Thank you very much

Hi,

You can use any other plugin which will work for you on your site, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420

Thanks.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

I will open a ticket and send you an attachment of my transparent logo. Can you pls check,.

I have opened a ticket and send you my logo. Please assist

Hi,

Now, Please be patience, once your ticket will be resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

We will Install the Theme for you on your site once you purchase it, you have to contact our support system with your site WP Admin and CPanel Login details so we will Install it for you.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you or provide you the exact and complete solution.

Thanks.

Hi,

No, Sorry to say that but this is not possible, both are different platforms and both Theme Authors are also different, You have to purchase the Shopify Theme separately.

Thanks.

Found it. For those wondering the same thing, it’s in Blocks (main tab on your WordPress sidebar) and then Wide Grid Layout Notice.

Sound’s Great!..
You are the best

Hi,

Yes, you can use Porto Portfolios element on your site any page any where and set it as per your requirements: https://screenshot.net/331yebr

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hey there, yes will purchase support once I know we will go with your theme and I have the budget.

About the portfolio, I was talking about the portfolio detail page. There is a extended version where I can add WP Bakery elements on top of the portfolio details. On this Page I would like to place the portfolio standard info between 2 other elements. That seems to be impossible.

HI,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team for paid customization services or hire a developer.

Thanks.

Hi,

This is because of the Wzone plugin and Sorry to say that but we have not tested the Wzone plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Hope you can understand our limitations.

Thanks for your understanding.

Hi,
It seems to me that you are avoiding a direct answer. So differently.

1. What is the difference between carousel on Homepage and carousel on Single Product Page? There is no doubt the difference.
2. Where do I select Kind of Carousel to be displayed on the Single Product Page? I don’t mean setting in theme (Woocommerce – Single Product, Product Archives). I mean “type – slider” (Page Builder)
3. If this simple option to customize the carousel to Single Product Page is not included in this theme, where is the code (css, script) that I can edit?

You have avoided a direct response with a link to a third-party product, but that is not at all related. Theme is set as it is set. On the Homepage, it displays the products in the box differently from the Single Product Page. And again – with the same theme settings. So?

Hi,

1. Surely there is a difference, Home Page Carousel has been set using Porto element on your Home Page and you can edit it by editing the particular element and the Related Product Carousel on Single Product Page is an Archive Functionality and only be able to control with the Theme Options that I already notified you.

2. You have 2 Options, If you want to display the Carousel on Single Product Page then you have to edit every single product and use the same element (Porto Products or Porto Featured Products) that you have on your Home Page on every single product page, OR you can also create a Block by going into Blocks and add/insert/set the slider in it using particular element as per your requirements, then copy the block slug name by quick editing it, and then go to Products and edit every single product and Scroll below you will find view Options and under View Options you will find 5 Options to paste the particular Block slug name and you can paste it in anyone as per your requirements, It will work for you, Those 5 Options are: https://screenshot.net/dew63f4

3. You have to Customize it by Customizing the File related.php under wp-content/themes/porto/woocommerce/single-product as per your requirements.

I already mentioned both Carousels on Home Page and on Single Product Page are different.

If you have any issue remaining or the new issue then please open a support ticket on our support system.

Thanks.

Hi,

Your providing URL is showing this: https://screenshot.net/rkeq9iw
Please contact us via our support system with a correct URL of your site and with site WP-Admin Login details also share the screenshot of the issue so our experts will check it for you.

Thanks.

i had open a ticket

Hi,

Now, Please be patience, once your ticket will be resolved you will get the reply of your ticket till that please be patience.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but you can only install and use the Single License of the Theme on a Single Site/Domain at the single time, If you want to use the same Theme on 10 different Domains/Sites then you have to purchase the 10 different Licenses of the Theme, This is Envato Policy and with all the products on Envato Market, You may wish to confirm from them as well: https://help.market.envato.com/hc/en-us
And if you want to use the Theme on LocalHost or Test site first and then want to transfer the Theme on Live/Main site then we also has its solution for you .

Thanks.

Hi,

First of all welcome to Porto Family .

I think you mis-understood it, Revolution Slider plugin is included in the Theme Package and you will find its update always with the Theme update. Now you can only use basic Functionality of the plugin but you can not use the Templates and Addons of the Plugin because of Envato Policy, If you want to use the Plugin Library or Addons you have to purchase the plugin license separately, This is Envato Policy and with all the products on Envato Market, You may wish to confirm from them as well: https://help.market.envato.com/hc/en-us

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the WooCommerce Booking Plugin with the Theme yet, So we are unable to suggest you on it, If you want you can try this with the Theme, and you will find all the third party plugins compatible with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can only set/select the Pre-Built layouts of the single product pages given in Theme Options and you can configure then as well but you can not Customize them with using Theme Options you have to Customize then by editing the Theme Core Files as per your requirements.

You can check all the Layouts on our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

And here is some of the Layout’s you can check directly:

*. https://www.portotheme.com/wordpress/porto/shop1/product/battery-charger/
*. https://www.portotheme.com/wordpress/porto/shop1/product/black-ears/
*. https://www.portotheme.com/wordpress/porto/shop1/product/black-grey-headset/
*. https://www.portotheme.com/wordpress/porto/shop1/product/black-shoes/
*. https://www.portotheme.com/wordpress/porto/shop1/product/blue-gentle-shoes/
*. https://www.portotheme.com/wordpress/porto/shop1/product/casual-blue-shoes/

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but the Sale on the Theme is over now, You have to purchase the Theme on a Regular Price now: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

I really appreciate your kind words, and your Love for Porto, but I am not able to give you the exact time frame, because of it will be the Major update so it will take more then usual time because the product has to pass all the testing phases after an update then we have to launch it so it takes more then usual time, but as per my knowledge, Hopefully the update will be available by the end of this Month or very early in next Month. Please be patience till that.

Thanks for your understanding.

Hello, sorry for the bother, but just following up on this. I know you have pushed out a few updates since the schema issue has been mentioned so checking in to see if you have any updates on the ETA of when the schema fix will be here. Thank you kindly!!

Hi,

Products which don’t have any review rating occur this warning.

We couldn’t add “offers”, “review”, or “aggregate rating” for the empty reviewed product.

That’s because it requires more than 0 review count and review stars.

So you need to input at least one review for all products to remove this warning.

This is not a bug. Warnings tell there is no review/rating for that product.

But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.

For these warnings, please check this URL.

https://rich-snippets.io/rich-snippet-product-woocommerce/

Best Regards.

Hi,

I have just tested it at my end on my test site and do not able to duplicate the issue on my test site, It is working fine, You can also check it here: http://hubdatasolutions.com/pearl/porto/shop1/product/porto-evolution-headset-fullwidth/
with Sticky Add to Cart Activated when choose different variations it shows the particular price in Price Section as well. The issue is only on your site and this may be because of any third party plugin or the cache issue, Please once check with deactivating all the third party plugins and removing the server, site and browser cache, Hope you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site, OR also check that you are using the latest version of the Plugins and the Database of the WooCommerce is also updated on your site, otherwise please try to contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Thank you for your fast answer. Seems like an Issue with an 3rd party Plugin. Will try to fix it by my own, I hope i will succeed… Otherwise I will disturb you one more time .

Thank you so far.

Hi,

Sure, we are always here to help you
Thanks for contacting us.
Have a great weekend

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.