Discussion on Porto | Multipurpose & WooCommerce Theme (Page 616)

almost 7 years ago

Hi, I see porto is overriding Woo default order-tracking page. This has the effect of conflict with all advanced tracking plugins I have tried that work with woocommerce. Is there a way to deregister / stop porto overriding this default woocommerce page? I does not seem to add any additional functionality, only styling, but at the expence of additional functionality. Thanks

PT-Support2 Author Team

almost 7 years ago

Hi,

You have to Customize the Theme Core files under wp-content/themes/porto/woocommerce/order as per your requirements or if you want our paid Customization services you can contact our Customization team as well.

Thanks.

Lumoze Purchased

almost 7 years ago

Hi, I’m having a background image. But it doesn’t work on mobile or tablet? Is there anyway to get that to work?

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

kaoolo Purchased

almost 7 years ago

On my single product page is the right sidebar with things like “free shipping”, “Online support”, etc. Where do I remove/add things on that sidebar?

PT-Support2 Author Team

almost 7 years ago

Hi,

Please go to Appearance >> Widgets >> Woo Product Sidebar, you will find a porto block widget set in it and under porto block widget you will find the block slug name: https://screenshot.net/4o9q6he
which means the particular section is coming from blocks, so you have to go to blocks and finds an edit the particular block and change anything as per your requirements: https://screenshot.net/5rgo7s1
& https://screenshot.net/vx5roh7

Thanks.

kaoolo Purchased

almost 7 years ago

Thank you

PT-Support2 Author Team

almost 7 years ago

Most Welcome!..

kaoolo Purchased

almost 7 years ago

HI. my Product name, price, rating, ADD to cart button are not centered. Where do I go to Align them. www.Kaoolo.com

PT-Support2 Author Team

almost 7 years ago

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and set the Product Layout as Default and save changes and check your site after removing the server, site and browser cache.

Thanks.

kaoolo Purchased

almost 7 years ago

Thank you for the prompt answer. It worked.

PT-Support2 Author Team

almost 7 years ago

Most Welcome!..

fan-material Purchased

almost 7 years ago

Is this template compatible with this product designer?

https://codecanyon.net/item/woocommerce-custom-product-designer/10959830 https://codecanyon.net/item/ultimate-addons-for-custom-product-designer-woocommerce-opencart-prestashop/23438365

if it compatible, i buy it Immediately :-)

PT-Support2 Author Team

almost 7 years ago

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested those plugins with the Theme so we are unable to suggest you on those, If you want you can try any one with Porto WordPress Theme as per your requirements.

Although you will find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

fan-material Purchased

almost 7 years ago

If we buy it and try it, you also give support?

PT-Support2 Author Team

almost 7 years ago

Hi,

Sorry to say that but we only provide our dedicated support for the Theme Options related issues not for any third party plugin as because this requires Customization.

Thanks.

agafonovnv Purchased

almost 7 years ago

Hello! I really like the theme. Thanks to the developers!

I have a problem with mega menu. These settings have not existed since the installation of the theme on the site. I tried to install the demo. The demo site menu was displayed as a mega menu, but everything remained the same in the settings. After replacing it with my own menu, the demo settings menu disappeared.

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please make sure that there is no plugin confliction, Please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

OR, Please watch this video I have created for you: https://jmp.sh/x954ft8

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

agafonovnv Purchased

almost 7 years ago

Thanks for the detailed and quick reply! I thought I needed some additional plugin. Now I know what to look for. And special thanks for Porto Studio!

PT-Support2 Author Team

almost 7 years ago

Most Welcome!.. and thanks for your appreciation and kind words

mycreativeideas Purchased

almost 7 years ago

please revoke my license, it was meant to be used on client domain but got tied up with our demo domain and now says license already registered with our domain.. Thanks

PT-Support2 Author Team

almost 7 years ago

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

chedercon49 Purchased

almost 7 years ago

I am having a serious problem where my customers/users can not change their password as when filling in the form it says ‘Display name is a required field.’ However there is not field showing for ‘display name’? Can anyone help with this?

PT-Support2 Author Team

almost 7 years ago

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Katijke Purchased

almost 7 years ago

when clicking on the porto studio icon, frontend or backend wp bakery editor, nothing happens. Everything updated to latest version with fresh WP install.

PT-Support2 Author Team

almost 7 years ago

Hi,

Please when clicks on Porto Studio Icon, you have to wait for a couple of seconds, It will appear on your site, and please remove your server, site and browser cache and deactivate it before trying again, I am sure your issue will solve.

Otherwise, we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.

Thanks.

poochyandzoey Purchased

almost 7 years ago

Hello, Im having an issue with the Woocommerce out of date files. Can you update the files in the theme to the latest Woocommerce? Thanks.

PT-Support2 Author Team

almost 7 years ago

Hi,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update your Theme and Plugins to the very latest version, I am sure your issue will solve, The latest version of the theme is fully compatible with the latest version of the WooCommerce.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

kashfulecommerce Purchased

almost 7 years ago

oh! my god PORTO publishing an amazing e-commerce them just amazing. thank you so much for this types of work for your client.

Regards,

IntexPVT.

PT-Support2 Author Team

almost 7 years ago

Hi,

Thank-you kindly, @intexpvt! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Thanks.

maicopolzella Purchased

almost 7 years ago

Hello, why when i download the wordpress zip file it dosent work when i try to install it to wordpress??

3 other replies

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please make sure that you have uploaded the porto.zip file? You do not need to upload the complete Theme Package to your site, Please extract the complete Theme on your computer and you will find Theme files folder and under Theme files folder you will find porto.zip file and you have to upload this file as showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope it will work for you.

Thanks.

maicopolzella Purchased

almost 7 years ago

yes i used the porto.zip file and is not working

PT-Support2 Author Team

almost 7 years ago

Hi,

Then please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and Install the Theme for you.

Thanks.

maicopolzella Purchased

almost 7 years ago

ok

maicopolzella Purchased

almost 7 years ago

56809 Unable to activate template on Wordpress

PT-Support2 Author Team

almost 7 years ago

Hi,

Your issue has been solved and your ticket reply has been sent please check your ticket reply and reply to your ticket accordingly: https://screenshot.net/n7poohk

Thanks.

godesigns Purchased

almost 7 years ago

Hey. I went to update my site today to the new theme and got the following message. “An error occurred while updating Porto: Your ip address is blocked as spam!!!” What do I need to do to fix this?

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please contact us via our support system with your site WP Admin Login details and the purchase code PDF file so we will check and solve the issue for you.

Thanks.

lbulibrairie Purchased

almost 7 years ago

hello

I installed new porto version and updated wordpress to the last vesion. but it’s show me this error when i try to display home page

: the site is experiencing technical difficulties

How can i solved it?

2 other replies

PT-Support2 Author Team

almost 7 years ago

Hi,

Please turn ON debug mode of your site and the error will appear on your site, and then please share the error screenshot with me here so that I’ll provide you the proper solution for it.

Thanks.

lbulibrairie Purchased

almost 7 years ago

that is the error which is display

Notice: Trying to get property ‘slug’ of non-object in /var/www/wp-includes/taxonomy.php on line 4206

Fatal error: Uncaught Error: Call to undefined function vc_manager() in /var/www/wp-content/themes/porto/inc/functions/class-dynamic-style.php:170 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(286): Porto_Dynamic_Style->init_vc_custom_styles(’’) #1 /var/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /var/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /var/www/wp-includes/script-loader.php(2537): do_action(‘wp_enqueue_scri…’) #4 /var/www/wp-includes/class-wp-hook.php(286): wp_enqueue_scripts(’’) #5 /var/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /var/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /var/www/wp-includes/general-template.php(2745): do_action(‘wp_head’) #8 /var/www/wp-content/themes/porto/head.php(37): wp_head() #9 /var/www/wp-includes/template.php(724): require(’/var/www/wp-con…’) #10 /var/www/wp-includes/template.php(671): load_template(’/var/www/wp-con…’, false) #11 /var/www/wp-includes/general-te in /var/www/wp-content/themes/porto/inc/functions/class-dynamic-style.php on line 170

lbulibrairie Purchased

almost 7 years ago

Fatal error: Uncaught Error: Call to undefined function vc_manager() in /var/www/wp-content/themes/porto/inc/functions/class-dynamic-style.php:170 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(286): Porto_Dynamic_Style->init_vc_custom_styles(’’) #1 /var/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /var/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /var/www/wp-includes/script-loader.php(2537): do_action(‘wp_enqueue_scri…’) #4 /var/www/wp-includes/class-wp-hook.php(286): wp_enqueue_scripts(’’) #5 /var/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /var/www/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /var/www/wp-includes/general-template.php(2745): do_action(‘wp_head’) #8 /var/www/wp-content/themes/porto/head.php(37): wp_head() #9 /var/www/wp-includes/template.php(724): require(’/var/www/wp-con…’) #10 /var/www/wp-includes/template.php(671): load_template(’/var/www/wp-con…’, false) #11 /var/www/wp-includes/general-te in /var/www/wp-content/themes/porto/inc/functions/class-dynamic-style.php on line 170 The site is experiencing technical difficulties.

lbulibrairie Purchased

almost 7 years ago

Please note that i can access dashboard and when i change porto theme by another, all look fine. But when i active porto theme, it display the error above

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please also make sure that you have update the Theme required/recommended plugins as well, If not then please update those and deactivate all the third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and if yes then please contact us via our support system with your site WP Admin and CPanel Login details so we will check it for you.

Thanks.

KeremCatak Purchased

almost 7 years ago

how can i update theme when update mail notification comes

PT-Support2 Author Team

almost 7 years ago

Hi,

Please go to Appearance >> Themes and update the Theme from there and then go to Appearance >> Install Plugins and update all the plugins from there one by one.

OR

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422
and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update all the plugins from there one by one.

Thanks.

ursacescu Purchased

almost 7 years ago

Hello, how can i hide unavailable sizes in a product page ?

PT-Support2 Author Team

almost 7 years ago

Hi,

Please read and follow the instructions written in the below given articles and threads.

1. https://wordpress.org/support/topic/woocommerce-hide-grey-out-unavailable-variation-with-a-swatch-plugin/
2. https://github.com/woocommerce/woocommerce/issues/8825
3. https://github.com/woocommerce/woocommerce/issues/5661

Thanks.

phantuananh1990

almost 7 years ago

Help me remove this section https://shoptuananh.com/wp-content/uploads/2019/08/Capture.png

PT-Support2 Author Team

almost 7 years ago

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Juanburgoa

almost 7 years ago

Hi, I wanted to know if your Porto theme is compatible with Woocommerce “Product Vendors” (https://woocommerce.com/products/product-vendors/) thanks and regards.

PT-Support2 Author Team

almost 7 years ago

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested the extension with the Theme, so we are unable to suggest you in it. Below given in the list of compatible plugins with the Theme so you can use any one from them as per your requirements with the Theme.

Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins

Thanks.

blasss Purchased

almost 7 years ago

Hello everyone, I have a problem with this topic and Gravity Forms, I want to create a page where there is a product page, the problem I have is that it does not show me the form made with Gravity forms, but this one does work when I leave to the product page in question, the error is when I enter the product page on any page.

Example: https://oedimdecor.com/49253-2/
Product page: https://oedimdecor.com/producto/letras-de-corcho-para-bodas/

Besides, unconfigure the page.

What could be the mistake?

Thank you.

4 other replies

PT-Support2 Author Team

almost 7 years ago

Hi,

Yes, This is because on Single Product Page you have set the Gravity Form using WP Bakery element.

And on second Page you have used the element of WP Bakery (product page) to show the single product page on the particular page and this is the default functionality of the particular element, there is no option in the particular element to show the Gravity Form.

In order to show it in the particular element you have to Customize the element core files.

Hope this make sense now.

Thanks.

blasss Purchased

almost 7 years ago

Thank you for your attention, it is the first time something like this has happened to me, in all the issues I have tried I have never had this particular problem. What would be the fastest way to make it work? Modifying the theme files? Which one specifically?

Thanks and regards

PT-Support2 Author Team

almost 7 years ago

Hi,

Can you please let me know which element you have used on the particular page: https://oedimdecor.com/49253-2/
So that I’ll notify you the particular file to Customize.

Thanks.

blasss Purchased

almost 7 years ago

Hello, the item used is Woocommerce product page, where through the ID or SKU shows the chosen product.

PT-Support2 Author Team

almost 7 years ago

Hi,

It is the WooCommerce default element and is coming from WooCommerce plugin, you have to Customize the class-wc-shortcodes.php file under wp-content/plugins/woocommerce/includes/ as per your requirements.

Please read this doc as well: https://github.com/woocommerce/woocommerce/blob/master/includes/class-wc-shortcodes.php

Thanks.

blasss Purchased

almost 7 years ago

Good morning, but if the problem occurs only with this theme, with the same version of Woocommerce and a different theme, the product page works well for me, in this case, wouldn’t it be necessary to modify any file of this particular theme?

Thanks and regards

PT-Support2 Author Team

almost 7 years ago

Hi,

You have asked me where it that was coming, I updated you with the file and path, For knowing more about Customization, Please contact our Customization team.

Thanks for your understanding.

phantuananh2131990 Purchased

almost 7 years ago

Help me remove this section : https://i.imgur.com/cnijNgt.png

phantuananh2131990 Purchased

almost 7 years ago

Help me remove this section https://shoptuananh.com/wp-content/uploads/2019/08/Capture.png

PT-Support2 Author Team

almost 7 years ago

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000057053

Thanks.

Last Update	27 May 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Widget Ready	Yes
Compatible Browsers	IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge
Compatible With	Contact Form 7, Elementor, Elementor Pro, WooCommerce 9.x.x, WooCommerce 8.x.x, WooCommerce 7.x.x, WooCommerce 6.x.x, WPBakery Page Builder, WPML, Bootstrap 5.x, Bootstrap 4.x
Software Version	WordPress 6.9.x, WordPress 6.8.x, WordPress 6.7.x, WordPress 6.6.x, WordPress 6.5.x, WordPress 6.4.x, WordPress 6.3.x, WordPress 6.2.x, WordPress 6.1.x, WordPress 6.0.x, WordPress 5.9.x, WordPress 5.8.x
ThemeForest Files Included	PHP Files, CSS Files, JS Files
Columns	4+
Documentation	Well Documented
Layout	Responsive
Tags	business, clean, corporate, creative, ecommerce, elementor, fast, mobile, multipurpose, responsive, retina, rtl, shop, woocommerce, wpbakery
Created	11 years ago

Discussion on Porto | Multipurpose & WooCommerce Theme

Discussion on Porto | Multipurpose & WooCommerce Theme

p-themes supports this item

23241 comments found.

p-themes

Discussion on Porto | Multipurpose & WooCommerce Theme

Discussion on Porto | Multipurpose & WooCommerce Theme

p-themes supports this item

23241 comments found.

p-themes

Tell us what you think!