174 comments found.
I have a few pre-sales questions. 1. Are all pictures shown in demo included in purchase? 2. Is Registration platform included? 3. What about ticketing? Is it included?
Hi, thank you for interest in our product! 1. Most of the images were taken from the free resources, just a few images require licenses for using and it will cost about $5-$8. 2.-3. Our clients prefer to use external services for ticketing. It is more safety and you will leave from additional headaches.
Great, easy and useful Theme and Technical support. When you send ticket it is always solve fastly.
I cant edit page with wp-bakery. It gives me the error message Failed to initialize plugin: pum_shortcodes. Any help?
Hi, Please submit a ticket at our support forum with some screenshots: https://webgeniuslab.ticksy.com
Hi, is the theme multilingual?
Hi, thank you for a good question. Our theme WPML ready. This means that you can create a translation of the theme.
Thank you. I want to add a language icon to the theme. Can I add? How do I add a language icon?
Please, submit a ticket at our support forum. Our specialist will provide you detailed info.
Hi there,
I have a few pre-sales questions if you don’t mind:
1 – I won’t be needing the WooCommerce plugin. Can my ‘Buy Tickets’ CTA directly link to a ticketing platform such as eventbrite.ca?
2 – Does the schedule support multiple events ? I’ll be building a festival website, and various events will be happening at the same time in different venues.
3 – Is there a way to filter the events by venue (with Schedule Light or Schedule Vertical) Or at least to add the venue to the description to differentiate them?
4 – Finally, on the Schedule 2 page, is it possible to add a link (‘Read More’) after the schedule excerpt to go directly to the Event or Speaker page ?
Many thanks!
Hi, thank you for interest in our product!
1. Yes, you can attach a link to the ticketing platform.
2. You can create separate schedules for each event.
3. Will be better to create separate schedules for each event and each venue. Just separate it with the pages.
4. If you talk about this “Read More” ( http://prntscr.com/omcau6 ) button – Yes, you can
Where to change the custom footer page? Please tell the directions
Please check your email.
Is there any way to add an image above the header? CSS will do
Hi! Could you please contact us via support forum and provide more details(website, screenshots) about the place where you need to put image? https://webgeniuslab.ticksy.com
Hey. I need to do a Landing page with one page navigation. Is it possible to set up seamless navigation on one page in your template? Thank You
Hi! Thank you for interest in our product!
Sure, a lot of our customers use this template as a Landing page. Usually, they use a plugin for a smooth scroll. https://wordpress.org/plugins/page-scroll-to-id/
This plugin perfectly works with our theme.
hello! i ve been searching through demo and i have just one question? is there a way to make a classic gallery? and i mean no portfolio type of a gallery… is there a way to upload some pictures and make gallery with genesis expo? thank you!
Hi, Yes you can create classic gallery.
Im not sure that i asked question right so… as i understand most galleries in demo are generated from featured images in custom post types witch is not solution for me… so galleries can be generated then only from classic WPBakery modules? or im i wrong? can you please provide an link to some example…thank you!
Yes, you are right. This module has enough features for the display gallery. If you need some specific features you can contact us via the support form.
Having several issues while trying to update demo content. Media backgrounds deleted, but still showing on site. Button in header has been customized (color, font, etc.), but does not save when published. Footer background is correct on some pages, incorrect on others. The appearance of the footer looks wonky when the wave is applied. I’ve added space at the top of each column but was hoping for a better fix.
Hi, Thank you for your feedback. Besides, if you want to get the same demo as our site you need to import demo data to the clear WordPress. We mention it above the demo import button. http://prntscr.com/nv4k78
Thank you! I did import the demo and am working on customizing it. I figured out the button in the header yesterday, along with the footer background. However, I cannot adjust the appearance of the footer when the wave is applied – suggestions? It just looks unevenly spaced or bleeds over the wave. Also, I have deleted media backgrounds that are showing in the demo front page, but they are still showing on the site and I do not know how to remove them.
Hi, could you please submit a ticket with url and credentials from wp-admin at our support forum. We will check it.
https://webgeniuslab.ticksy.com/Hi, I bought the theme. I can’t change the language of the Countdown section at Bakery. The year displays Day Time as NAN. Waiting for the emergency solution, we need to publish our event soon.
Hi! Could you please submit a ticket at our support forum and provide screenshots of the inputs field inside the module. We will check the correctly of filling these fields.
Hello,
We are not able to find a new custom ‘widget” creation option inside the theme. please suggest us is there any option or not..
Hi, could you please explain what do you mean about “custom widgets”? Note: if you will do some changes inside the theme files you will lose the possibility to update.
Theme uploaded and demo content gets to 90% and then stops. Please advise.
Hi! Could you please check server requirements: http://prntscr.com/noh5kv , clear data base and try import again.
You can check this article on how to import: https://webgeniuslab.ticksy.com/article/14501/
hi, is this theme rtl support?
Hi, thank you for interest in our product! Unfortunately, this template doesn’t support RTL.
I contacted the author close to 5 days ago and still haven’t heard back.
Author – Please provide a way to get Support on this product as the contact form seems like it’s not monitored, thanks
Hi! Thank you for contact us! Could you please properly check your email. Maybe our answer in spam list.
You are right – it was in my Spam – thank you!
Hello WebGeniusLab is this theme compatible with Wordpress 7.2?
Hi! Thank you for asking! Yes, our theme supports the latest WordPress version.
hello sir, I have purchased this theme today so, when ever I want to import demo so it doesn’t pass 90% so please could you help me to this issue
is support RTL languages bro? can you write me some RTL sample sites
Hi! Do you need RTL at this template? We have another Template with RTL support. https://themeforest.net/item/seofy-digital-marketing-agency-wordpress-theme/22961528
Hello, I bought the theme and I want my website to look like this demo (http://genesisexpo.wgl-demo.net/home-1/). How do I do that?
Hi, You need to import demo content and apply this page as a home page. You can find an article on how to import demo at our forum: https://webgeniuslab.ticksy.com/
Hang up)) Already figured out))
Hello! Our version of the mobile “floats” ie the site under your fingers can be taken away to the left and to the right, maybe this is due to the fact that some text goes beyond the scope. Maybe having corrected below this effect will go away. In the demo there is no such thing, everything is rigidly within the framework and cannot be dragged away. http://genesisexpo.wgl-demo.net/home-3/
Could you please contact us via support form and provide URL of your site.
