Hi,

You can easily create the Child Theme by going into Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

tks, coming soon I am going buy this theme,

Hi,

Will always welcome and and look forward to work together!!

Thanks.

found it.

Sound’s Great!..
You are the best..

Thanks.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

You can check our all Live Pre-Built Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks for your understanding.

Hi,

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

You can read the official WooCommerce Documentation as well: https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

If it still now work for you then you have to set it using Custom CSS or Custom Code.

Thanks.

And…the STICKY HEADER LOGO no longer sizes properly when the page is scrolled. Looks fine when you’re logged in to the dashboard, but when you are logged out and scroll down the page, the header logo is too tiny to see. I tell you…these updates really tarnish what could be a great template. Always something we have to fix after an update….we’re about ready to toss this thing.

Hi,

I have just tested the sticky add to cart and the sticky logo at my end on my test site with the latest Theme and Plugins update and it is working fine on my test site, You can check it on my test site as well: http://hubdatasolutions.com/pearl/porto/shop1/product/porto-evolution-headset/
So, Please once check your site after deactivating the cache and third party plugins and check your site after removing the browser cache, Hope you will not find the issue and if yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please make sure that you are using the latest version of the Theme and Plugins, If not then please update it first and check your site after removing the browser cache, OR please once also check after deactivating all the third party plugins as well, Hope your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to Appearance >> Theme Options >> Menu and change it from there as per your requirements as showing in this screenshot: https://screenshot.net/263vnam

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

I am sorry but we have not tested the Porto WordPress with some of your listed plugins so we are unable to suggest you on that, If you want you can try those with the Theme, and you will find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks for your understanding.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce and set the HOT Label from there as per your requirements as showing in this screenshot: https://screenshot.net/83zvdiz

Thanks.

Hi,

You can use any one of the below-given language plugins on your site and translate your site backend or frontend as per your requirements by following the documentation of the plugins.

Compatible with WPML plugin
Compatible with Polylang plugin
Compatible with qTranslate X plugin

Thanks.

Hi,

I am sorry to say that but with out product purchase code I am unable to do anything for you, Please contact Envato and ask for Purchase code or Purchase the new Theme License again.

Thanks for your understanding.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Your all issues have been solved, Please check your site now after removing the browser cache and check your ticket replies: https://screenshot.net/ppk5vay

Thanks.

They have, I must say very happy with the assistance. Thank you.

Most Welcome!..

Problem solved.

Sound’s Good!..
You are the best..

Hi,

Yes, This is because of the Google Maps updated its policy regarding the API, If you can check your site console, you will find the cause of the issue as showing in this screenshot: https://screenshot.net/noqj1i8
and you have to click on the link in console and it will take you to this site: https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors
and you will find the API issue solution there and solve it and it will solve the issue on your site.

Thanks.

Hi,

Please once again download the latest Theme files from ThemeForest >> Your Account >> Downloads and update again on your site and check your site after removing the browser cache, I am sure your issue will solve and if not then you have to contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019.. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

It seems to be the cache issue at your end, Please once check your site after deactivating all the cache plugins on your site and check your site after removing the browser cache, Hope you will not finds the issue and if yes then please contact us via our support system with issue screenshot and your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Please read and follow the instructions written in these articles: https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
& https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.