Hi,

Please make sure you are using the very latest version of the Theme and Plugins and also please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope you will not find the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, i am using the latest version of everything. You have a divide by zero issue. I just wanted to let you know so maybe you would fix it. I fixed it on my own on my end but in case any other users get the same error, you now know why. You have a divide by zero on /wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 28. That’s it.

Hi,

OK, I am forwarding this to the development department for testing and checking in deep and if possible fix it with the upcoming updates of the Theme.

Thanks for your understanding.

Hi,

Sorry to say that but this is not possible using Theme Options as there is no Option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services.

Thanks.

Hi,

You do not need to set the widgets for mobile version but the Widgets you set on your site on Desktop version it automatically take those widgets for mobile version, Although you can turn ON/OFF the Mobile Sidebar from Appearance >> Theme Options >> General: https://screenshot.net/qve1oc3
, If you turn this option ON, all the sidebars on your site will show on specific pages in sidebar and if you turn this Option OFF all the sidebars on your site will show at very bottom of the pages.

Hope its all clear now.

Thanks.

Hi, I realized that the extra tab is woo category sidebar. So it’s not possible to display only tab with widget?

Hi,

That is not the Extra but one is showing Filters and the Other is showing Sidebar Content, If you want to remove any one you can easily using Custom CSS.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Yes, you can, Please go to Blocks and create a new Block and add/insert/set “Porto Featured Products” element in it as per your requirements and save changes, and then quick edit the particular block and copy the block slug name, and then go to Products >> Categories and edit any Category on which you want to show it, after editing the particular category please scroll below, you will find the Options listed below:

*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content Bottom

Just paste the Block slug name in any of the options as per your requirements and save changes and check your site after removing the browser cache.

Thanks.

Hi,

I am sorry to say that but there is no such option in the Theme for it, you can hide it using Custom CSS, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.home #header .logo {
    display: none !important;
}

Thanks.

Hi,

Just reset your support account and sent an email with new credentials via your email: jvercosa@infotech-brasil.com.br Please check your email.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress, we are Glad you are here .

Yes, you can easily add more/multiple products pages on the same Demo as per your requirements.

Thanks.

Thank you!

Most Welcome!..

Hi,

Sorry to say that but this is not possible using Theme Options as there is no option in the Theme for it, You have to use any third party plugin for it.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you as this is working perfectly fine at my end on my test site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes you can sell your products in multiple Currencies with the Theme using WOOCS plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/

2. For that, you have to use any third party plugin as Porto WordPress works with the default functionality of the WooCommerce and WooCommerce does not have this functionality by default so you have to use any third-party plugin for it.

3. No, If you set a banner on the site then all the Customers will see those banners not only specific Reagan customers.

Thanks.

Hi,

The Banner is not disturbed, but the CSS added at very bottom of the Home Page is responsible for the responsiveness of the Banner as the Banner will shrink itself as the sidebar of the banner shrinks, right, and in your case you have a large sidebar which also shrinks your Banner largely as well, So you can simply remove the Custom CSS and the normal banner with normal image sizes works for you without any issue and regarding Text on Banner Size, You have to set it using Custom CSS easily, Hope this makes sense and understandable.

Thanks.

Moreover can you please check proto banner is disturb on my site www.izmashop.com when i remove custom proto css in bottom of home page edit portion. The banner get fixed. Can you please provide me the correct css?

Hi,

1. Sorry to say that but this is not possible using Theme Options, there is no option in the Theme for creating a separate home page for the small screen, This is only possible with the help of Customization.

2. The Banner is not disturbed, but the CSS added at very bottom of the Home Page is responsible for the responsiveness of the Banner as the Banner will shrink itself as the sidebar of the banner shrinks, right, and in your case you have a large sidebar which also shrinks your Banner largely as well, So you can simply remove the Custom CSS and the normal banner with normal image sizes works for you without any issue. Hope this makes sense and understandable.

Thanks.

Hi,

Please read and follow the instructions written in below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider

Thanks.

Hi,

You have to set your site “Body Wrapper”, “Page Layout”, “Header Wrapper”, “Banner Wrapper”, “Breadcrumbs Wrapper”, “Page Content Wrapper” and “Footer Wrapper” as “wide”, from Appearance >> Theme Options >> General as showing in this screenshot: https://screenshot.net/69ypebp

Thanks.

Thank you, that did work. The next question I have is how to get the products I have displayed on a page to auto-grid. For instance, currently I have it set to 6 columns, but as the page gets larger, the images in the 6 columns just get larger as well. What I’d like to do is keep the images a certain size, and as the browser increases in size, there are additional (or fewer) columns, auto-adjusting the number of columns. Is this possible?

Hi,

No, Sorry to say that but this is not possible using Theme Options, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

And if you have any issue remaining then please generate a fresh new ticket via our support system so our experts will help you.

Thanks.

Hi,

Sorry to say that but you can not use the premium templates of the Slider, as this is Envato policy you may wish to confirm from them as well, If you want to use the premium templates then you have to separately purchase the premium plugin.

Thanks.

Hi,

Can you please once check your site after deactivating all the third-party plugins and deactivating and removing the server, site and browser cache, Hope your issue will solve and if not then, please contact us via our support system with your site WP-Admin Login details so we will check it for you.

Thanks.

Hi,

1. You can use Porto Product Category Element: https://screenshot.net/1ejz3ak
OR Porto Product Categories Element: https://screenshot.net/nzkw8cl
on any page of your site and set it as per your requirements.

2. You can simply create the Logo Slider using Porto Carousel Element and Single Image Elements under it multiple times as per your requirements as showing in this screenshot: https://screenshot.net/yz1yral

3. Please add/insert a row and under the row, setting >> Porto Option set “Is Section” as “Yes Please” showing in this screenshot: https://screenshot.net/89dl5cd
and also set the background color for a row from row setting >> design option as showing in this screenshot: https://screenshot.net/q02y9u1
and add/insert/set any element under the row, it will work for you as working for me: https://screenshot.net/37o5dfd

4. Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws

And regarding Theme Configuration, Please read our FAQ’s here: https://smartwave.freshdesk.com/support/solutions/folders/5000171807

And Please saw videos here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

And you can always contact us via our support system for any kind of Query we are always here to help you .

Thanks.

Good Morning, Appreciate your support,

The below you provided link we haven seen before it self. Those videos will not meet porto theme features stands. videos is not covering all the content and feature of porto theme.

Thanks

Hi,

Obviously, these are some of the major parts videos and we are working on some more videos as well, You can suggest the topics of the Videos and Articles as well, we will more then happy to create the suggest one .

Thanks.

I upgraded the new version and now it shows, all right! Congratulations for the great work.

Sound’s Good!..
Thanks for the appreciation
We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words.

Thanks.

Hi I have fixed this now. But i have delted wish list plugin and the heart still shows, can i remove this?

Hi,

It seems to be the cache issue nothing else, Please once check your site after removing the server, site and browser cache, Hope your issue will solve and if not then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.