26686 comments found.
I’ve purchased an extended support license, and your ticksy account keeps telling me I don’t have a license. We’re having an issue with wildeproductions.net/portfolio having gaps in their listings after we deleted 2 projects.
Hello,
It could be that on your browser is remembered latest session when support period is over. So, just clear the cache on your browser or open https://qode.ticksy.com for new browser and try again to open a ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I upgraded the theme and loss all my settings. Is the settings file prior to upgrade available somewhere in the folders? I have a copy installed in local host but when i export it to use it online, it is encrypted and takes all urls as localhost. Can you please help? Thank you.
Hello,
Try just to go to Qode Options and click randomly on Save changes. On that way you should generate new static files from options in Qode Options. We hope that will be helpful.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Thank you but may be I was not clear enough. Here is the problem:
We did some updates regarding qode plugin on the website and the “Qode Options – Import/Export Options” was reset and we lost all the configuration that we made there. We don’t have any backup of the “Export Code” but we do have a backup of the whole website before we did the update of the qode plugin. I configured the backup to work locally but the “Code Options” was not showing the correct data. Is there any possible way to recover the “Import/Export Options” setting from the backup that I installed locally?
Is it saved somewhere in a directory?
How are these settings in “Import/Export Options” encrypted ?
Hello,
Thanks for explanation. There is no option to recover it if Qode Options are not saved well even on that local backup. You could only reach your hosting provide to get you backup of database on server, where all options are saved actually. On that way you could revert it to previous state.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. May I ask in which table these settings are saved in the database.?
Hello,
Here are instructions for migration so you could check this part about database moving: https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/ You will need to go to phpMyAdmin or any other database tool that you are using, navigate to wp_options table and find qode_options_proya that are actually our theme options.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can i use this template on my others website? not only 1 website.
Hi there,
Thanks for writing in. By regular licence terms you are able to use it on one website.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I show my contact page MAP section (Template: Contact Page) after the contact form?
Hello,
Yes, you could just put code for google map below code for contact form in this file wp-content\themes\bridge\contact-page.php https://www.screencast.com/t/Klt2ZnqjniB3We hope this will be helpful.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. My logo looks blurry and I don’t know what to do (www.guillembosch.es). I tried to make it bigger but it didn’t work. If I use it as an image in other places like widgets it looks great but not as a logo. Can you help me please? Thanks in advance!
Hi,
We are not able to see your logo image at all. It looks like this image is broken https://www.screencast.com/t/yZvTvmE6r So, just go to Qode Options > Logo and upload your own logo in all image fields (normal, light, dark…) Just make sure, that we implemented function that makes logo image double smaller then original size in order to insure good quality on retina devices. So, if you want to have logo in dimensions 100px x 50px you should upload image with size: 200px x 100px Hope this will be helpful.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, sorry, you can now see the logo on the website, we’ve been trying different things and that’s why you couldn’t see anything. We already tried what you said (double size) and didn’t work. What should we do? Thanks in advance!
Hello again,
Thanks for updating us. For this type of header, just add this part of code in Custom Css:
header.centered_logo .q_logo img {
image-rendering: auto;
image-rendering: crisp-edges;
image-rendering: pixelated;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!!!it worked 
You are welcome.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Used Bridge -one thing to note -it has so many JS files, you should add the options to toggle them.
Hello,
We improved our code to meet latest coding standards. We need to separate static and dynamic code and code that is under Bridge core or other plugins and those that is generated from theme code. Thanks for understanding.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please! integrate with Elementor! and join best design to best builder!
HI,
Thank you for writing in and suggesting this. As a matter of fact, we are working on it currently since we have plan to integrate it with our theme 
Stay tuned!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, in the options you can put the color of the header on the mobile, this is always the same on all pages. Is it possible to have the same color as in my desktop website where each page has a color?
Thk´s
This is my favorite theme
Hi,
Well, there is no option for that, since for mobile could be chosen one background color for header area. But, you could add custom css for each page. If you need further help with this, please, let us know. Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thks´I will be interested , I need further help with this
You could send us here your website link and we will provide you code for one page.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi i would like to upgrade my Bridge version. Version today : 14.5 i tried with the latest version, an nothing works.
if it possible to have version 15.0 ?
Hello,
Latest version of our theme is 18.2 Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. Please, let us know how it goes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, once purchased with the regular license the theme can be used just for one website? Or I can use it multiple times? Thanks
Hello,
By regular licence terms by Envato, you are able to use one licence of the theme for one website. You are welcome.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a way for people to claim a listing on the directory/listing posts?
Hello,
We included compatibility for this extension https://wpjobmanager.com/add-ons/wc-paid-listings/ that should be what you’re looking for. So, feel free to check the link above and explore included possibilities.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, my google analytics stopped working. My ID is pasted where it should be in Qode Options > General. Can this be related to bridge or what? (www.spinazzegroup.com)
Hello,
As we could see you are using latest version of our theme, but you didn’t update Bridge Core plugin to latest version. Please, just go to Install > Plugins and update this plugin to latest version. On that way we will be sure that everything is fine with the code of theme. And when it comes to GA, it is not related to our theme, but if you need further help, just reach our support team at http://qode.ticksy.com Just open a ticket and include your website URL with wp-admin access and our agent will check it closer. Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. Is it in your plan to integrate elementor in your theme?
Hi,
Yes, we are working on it. It should be added for some of our future updates. Stay tuned
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Pre-purchase question. Can I have multiple layouts installed within the same website? Meaning two layouts in 1 website?
Thanks in advance .
Hello,
Thank you for taking interest in our theme.
You can mix and match features from different demo sites,as all of them are created from same theme
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cannot update the Layer Slide plugin included in Bridge Theme because I cannot find the purchase code in the documentation files. Please advise. Thank you
Hello,
There is no need to activate any plugin that came bundled within our theme using purchase code, and here you could find more about it: https://qode.ticksy.com/article/9426 And here is explanation how to update our plugins http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ If you need any further help, reach our support team at https://qode.ticksy.com/Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My Side Area isn’t working on mobile.
After than I updated the theme and plugin, it`s hid.
When I turn it off the plugin Bridge Core it`s working, but the site disfigurement.
https://ibb.co/sHdtfC7site: sistemicoschool.com.br
I have no support, but if it is simple can you guide me?
Thank You
I found the error.
I put the text in Header fixed right and mobile doesn’t work:
Text
I AM The BEST OF MY ANCESTRAL AND IN SCHOOL SYSTEM LEARNING FOR A WORLD FUTURE.
I found the error.
I put the text in Header fixed right and mobile doesn’t work:
Text
[p style = “text-align: right;”> [span style = “font-size: medium;”> [span style = “color: # 000000;”> [strong> I AM The [strong> BEST OF MY [strong> ANCESTRAL [span style = “color: # 000000;”> AND IN [strong> SCHOOL SYSTEM LEARNING [span style = “color: # 000000;”> FOR A WORLD [strong> FUTURE.
Anything I put in Header fixed right makes it disappear on mobile.
Hi,
You’ve added custom css to hide Header fixed right area on mobile https://www.screencast.com/t/U9iMtsOL93 So, just remove this code if you want to display it.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Excuse me.
Side Area not working.
I reinstalled the theme, but it didn’t work.
The three dashes do not appear right on mobile.
-> fa fa-bars (right)
Hi again,
Try just to add this part of code in Custom Css:
@media only screen and (max-width: 768px) {
.has_header_fixed_right.stick.menu_bottom .header_inner_right {
display: block;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Now it’s working. Thank you!
You’re welcome.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, i need an help as i have not any more control of the colors of the theme. I cannot select and change it. pls check this https://nimb.ws/oVyMXr could pls help me to solve it? the site is: www.workshopdifotografia.com thanks
Hello,
As we could see, there is some error in your console log. Please, try to deactivate all third party plugins you are using and then check this again. If the issue exist, reach our support team at https://qode.ticksy.com and our agent will gladly assist you. Just include your wp-admin access in your ticket. Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please could you add this to bridge-core/modules/shortcodes/shortcode-elements/_carousel/functions.php
$terms = get_terms('carousels_category');
if ( ! is_wp_error( $terms ) ) { // new
$count = count($terms);
if ( $count > 0 ):
foreach ( $terms as $term ):
$carousel_output[$term->name] = $term->slug;
endforeach;
endif;
} // new
If you disable the Bridge custom post types, get_terms('carousels_category') returns WP Error which is uncountable in count($terms)
Hello,
Thanks for this suggestion. We will check this closer and if it is ok, we will add it in our future theme update.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode! Quick questions…
1. How does the Smooth Scroll work, where or how can you tell the difference when it’s active or not? 2. Is there a way to diactivate it just for some elements with css overflow-y:scroll;?
Having this option active, it disables mouse wheel scroll from element with the overflow css.
Thanks as always!
Hello,
It is combination of css scroll behavior and jQuery animation and it could be either enabled or disabled. There is no option for partially enabling.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, after the latest wp rocket and bridge updates it’s caused my qode sliders to break when the lazy load is enabled. I have been using this theme and wp rocket for several years and have never had this problem in the past. I have disabled the lazy load feature until you’re able to figure out the bug. Thanks
Hello there,
Please, send us here your website link so we could check this closer. Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
