Hi,

You have to use Yith Ajax Reset Filter under Woo Category Sidebar, This is the only one Reset Filter provides you the button to reset the Filters on Shop and Category Pages and you will find it under Widget once you activate the Yith Ajax Product Filter plugin comes with the Theme Package.

Thanks.

Hi,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Hi,

Which Demo section it is? Can you please provide me the particular Demo page URL so that I’ll check it for you.

Thanks.

And this demo here. https://www.portotheme.com/wordpress/porto/shop24/product/portoblee-responsive-theme/

Hi,

Please edit the particular product you will find the button set in it and you have to edit those buttons and change the URL as per your requirements, Please see this screenshot: https://screenshot.net/3eodetq

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Those are High Resolution Images around 1000×1000, but you always have to set your Shop Page Images by using WooCommerce Image Size Option, Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high

Thanks.

Hi,

What do you mean by old Theme Options? Can you please explain your issue more clearly if possible with the help of screenshots.

Thanks.

Hi,

You have to translate the Theme Language files into Russian,

Please download the latest theme Russian (Russia) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Russian (Russia) Language and finally save changes and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Tested your site and my site as well on latest Firefox and both are working perfectly fine as showing in the below given screenshots, It must be the cache issue at your end nothing else.

1. https://screenshot.net/rmy96s5
2. https://screenshot.net/je0gyce
3. https://screenshot.net/xxk12bo
4. https://screenshot.net/xk1e2fp

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but there is no discount for now, You have to purchase the Theme on its regular Price.

Thanks.

OK

Hi,

This is also coming from Header Builder, Please go to Header Builder, you will find an HTML Tab set under Header and a Block Shortcode under it as showing in this screenshot: https://screenshot.net/og70zse

And that shortcode is basically a Porto Products Tag Widget element as showing in these screenshots: https://screenshot.net/70wojim
& https://screenshot.net/j2m7lsl

Like same way you can use any shortcode there and if you want to edit/remove any of the Tag you have to remove it from Products >> Tags.

Hope this is all clear now.

Thanks.

Hi,

For 1,2 those both are coming from Header Builder, Please see the below-given screenshots, and change it from there as per your requirements:

1. https://screenshot.net/lqy36ao
2. https://screenshot.net/3ryzxan

Regarding 3: Please go to Appearance >> Widgets >> Woo Product Sidebar and you will find the Porto Block Widget used in it, and when you open it you will find the block slug name under it as showing in this screenshot: https://screenshot.net/e9gy2h3
It means the particular section is coming from Blocks, So you have to go to Blocks and finds and edit the particular block and change anything in it as per your requirements: https://screenshot.net/zk1lqa7
& https://screenshot.net/7gdjrsn

Thanks.

Hi,

Please download the latest theme Dutch (Netherlands) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.

Thanks.

Hi,

You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://screenshot.net/1vz06cm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.

Thanks.

This is another error when uploading .woff “There was an error deleting your font: File type not recognized.”

Hi,

You can only upload the complete zip file format of the Font from Appearance >> Theme Options >> Font Control, It only recognize the zip file format, and also you have to make sure that the file must be complete zip file not the file you create as a zip, Hope this make sense.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

done i have fix.. with custom css and font control and set in Typography.. thanks

Sound’s Great!..
You are the best

How to change top ads image On Shop demo 22 (https://www.portotheme.com/wordpress/porto/shop22/wp-content/uploads/sites/94/2019/06/shop22_top_ads.jpg)

where to edit ??

Hi,

You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://screenshot.net/1vz06cm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.

Thanks.

Hi,

Mostly this issue does not occur with the Theme update, This issue mostly occurs when the Woo updated or Woo setting has been changed because of any reason, So you have to try the above-given solution and sorry to say that but all the image sizes are only related with Woo so if you apply the above solution it will apply on the complete site, If you want to test it only on one product then you can try it on your test site.

Thanks.

Sorry for this late answer but thanks for your reply.

I don’t understand this. As you know (I hope you know) is that I don’t touch any buttons or make changes at all in my website. Once is it good, I leave it this way. If it ain’t broke, don’t fix it.

So all my small pictures where good. I place the “latest” update from Porto and I get blurry and misty pictures.

I’m afraid to use “Regen. Thumbnails” because than I will get a lot of unused images in my website directory.

Please advise me.

Hi,

As I told you above its not only related to Porto update its also related to Woo update as well, I have tested it at my end on my test site with an update and do not finds the issue and a lot of other customers also updated the Theme but do not report this issue, It only occurs on your site, So you have to try the above-given solution, and do not use “Regen. Thumbnails” but only change the size from Appearance >> Customize >> WooCommerce >> Image Size, Hope it will work for you, Otherwise contact your hosting provider and ask your hosting provider to run the old backup for you on your site and again update the Theme via Cpanel, hope it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please make sure you are using the very latest version of the Theme and Plugins and also please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope you will not find the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, i am using the latest version of everything. You have a divide by zero issue. I just wanted to let you know so maybe you would fix it. I fixed it on my own on my end but in case any other users get the same error, you now know why. You have a divide by zero on /wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 28. That’s it.

Hi,

OK, I am forwarding this to the development department for testing and checking in deep and if possible fix it with the upcoming updates of the Theme.

Thanks for your understanding.

Hi,

Sorry to say that but this is not possible using Theme Options as there is no Option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services.

Thanks.

Hi,

You do not need to set the widgets for mobile version but the Widgets you set on your site on Desktop version it automatically take those widgets for mobile version, Although you can turn ON/OFF the Mobile Sidebar from Appearance >> Theme Options >> General: https://screenshot.net/qve1oc3
, If you turn this option ON, all the sidebars on your site will show on specific pages in sidebar and if you turn this Option OFF all the sidebars on your site will show at very bottom of the pages.

Hope its all clear now.

Thanks.

Hi, I realized that the extra tab is woo category sidebar. So it’s not possible to display only tab with widget?

Hi,

That is not the Extra but one is showing Filters and the Other is showing Sidebar Content, If you want to remove any one you can easily using Custom CSS.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.