Hi,

The possible option for rearranging the order of the Member Custom Post Type are ASC/DESC under Appearance >> Theme Options >> Member >> Member Archives or You can try with this plugin: https://wordpress.org/plugins/simple-custom-post-order/ , please read and follow the instructions written in the plugin doc.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but there is no option in the Theme for changing the order of the Events, You can try with this plugin: https://wordpress.org/plugins/simple-custom-post-order/
, please read and follow the instructions written in the plugin doc.

And Grid/List view is working fine at my end on my test site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This is because you are trying to apply the Custom CSS to the wrong class of the Slider Revolution the correct class on which you have to apply the Custom CSS is:

 rs-sbg:after 

Thanks.

Thank you so so much your support system are really great and healpful.

Most Welcome!..

Hi,

You have just created your support ticket 9 hours ago and FYI Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and Your issue has been solved and the reply of your ticket has been sent please check your ticket reply.

Thanks.

thank you so much.

Most Welcome!..

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

If you check any of the Demo on the latest version of the iPhone and Safari 11+ and also on any Android Mobile phone you will not find this issue, This issue only occurs in an older version of the iPhone and Safari browsers because of the latest CSS properties do not work well with old browsers, and this is already the known issue and we will fix it with the upcoming update of the Theme as well.

Thanks.

Hi,

You can simply change it by translating it into the Theme Language file as per your requirements, Please see the below given screenshots:

1. https://screenshot.net/6e9nnhe
2. https://screenshot.net/6xp44h3
3. https://screenshot.net/6nlkkcl

Thanks.

Hi,

It seems to be the server or site cache plugin issue, Please once contact with your hosting provider and ask your hosting provider to first flush and then deactivate all sorts of server cache from your site for a while till you are in the development process and then you have to remove the site cache and deactivate the cache plugins and finally check your site after removing the browser cache, Hope you will not find this issue, If yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Thanks.

Demo data directory does not exist (/public_html/testsite.com/wp-content/uploads/porto_tmp_dir/shop31/shop31

Hi,

Just checked it at my end on my test site with the latest Theme and finds the Demo in Demo Import section as shown in this screenshot: https://screenshot.net/95kyefx

Please ask your mate to make sure that your mate is using the latest version of the Theme If not then your mate must have to update the Theme to the very latest version and the issue will solve.

Otherwise, ask your mate to contact us via our support system with site WP-Admin Login details and also with Theme Purchase code so we will check it for your mate.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.

Hi,

Yes, Porto WordPress is fully compaitable with Dokan multi-vendor plugin and it is included in the Theme package as well .

Thanks.

Perfect, Thank you!

Most Welcome!..

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Obviously we do not know all the languages so we and also all the Themes uses Google Translate as a tool for translating the Theme Language Files, and if you want to change anything you can easily change it by translating it into the given Theme language po file, and that customer has not shared the files yet with us.

Thanks.

Hi,

This seems to be your site any third party plugin confliction issue, Please once check your site after deactivating all the third party plugins including cache plugins as well and check your site after removing the server, site and browser cache, Hope your issue will solve and then again you have to activate all the third party plugins again one by one and check which one is creating an issue on your site.

Thanks.

Hi,

This is not the compatibility issue, but this is any plugin issue, Please turn on your site debug mode you will find the cause and path of the issue, and before that please make sure that you also update the Theme required/recommended plugins as well, and if not then please update the plugins first from Appearance >> Install plugins one by one and check your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I could translate the words, but I think there is something strang in my catalogue. The button of the first product was “Ausführung wählen” which was the translation of “Select options”. The button under the second product was “Weiterlesen” plus an icon of a mini-basket. It was the translation of “Read more”: Should the product not always have the same buttons with the same meaning ? How can I eliminate teh mini-basket of the button ?

Kind regards Florian

Hello,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site now after removing the browser cache.

.product-type-simple .add-links .add_to_cart_button:before, .product-type-simple .add-links .add_to_cart_read_more:before {
    display: none !important;
}

Best Regards.

Thank you, now the mini-basket is not anymore part of a button. But the two buttons have still different meaning “Select Options” and “Read more”.

Hi,

Please go to Appearance >> Customize >> WooCommerce >> Product Catalog and select Category display as: “Show Sub Categories and Products” as showing in this screenshot: https://screenshot.net/rm3xwig
, This is the only possible option WooCommerce provides by default.

Thanks.

Hi,

Just tested your site and finds this result: https://gtmetrix.com/reports/www.izmashop.com/BVzcbJr4

Please see this screenshot: https://screenshot.net/3ej6kar
, This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team as well.

Thanks.