23241 comments found.
Could you please reset my purchase code. I deleted the demo account and forgot to release the code
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
I can’t import demo data , please help !
Hi,
Please make sure that you have Activated the Theme and Installed and Activated all the Theme required/recommended plugins as well before Importing any Demo on your site, I am sure you will not find the issue, please watch this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
, If still, you will face the issue then please contact us via our support system with your site WP-Admin Login details so we will check and Import the Demo for you on your site.
Best Regards.
my ip was marked as spam.
Hi,
This issue occurs when you have used the same purchase code more then 100 times, or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
Best Regards.
hi, sir i want to buy your theme, but i am confused which one i buy flatsome or porto theme. plz answer my some queries so that i can decide
1. https://www.portotheme.com/wordpress/porto/shop22 in this demo or other demos which plugins are used free or premium.
2. does it requires any premium plugins to make a website same as your demo.
3. does you provide any premium plugins with theme.
4. your theme is seems to be fully optimised on gt matrix, so if i make any website then will it shows same score on gt matrix. i mean that its js and css files and other file except images will remain optimised or not.
5. sir i want to see backend so that i can understand that is it easy or difficult for me for editing.
6. what is the google insight score of your theme.
7. if some one want to sell on my websitethen for that do i need any extra plugin or it already contains neccesary plugins for this purpose.
8. i want to create deals of the day carousel. is it possible without any extra plugin.
9. for digital and downloadable products i want to send the unique link for indvidual customers on their mail. is it possible without extra plugin or i need same extra plugin, plz tell me that plugin.
10. for sale count down, do i need any premium theme.
11. can i have popup login and registration page without any extra plugin.
sir i am asking these question because i want to buy perfect theme for woocommerce products.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. All the plugins used for the Shop Demo 22 are included in the Theme Package and you will get all of those with the Theme Package and Multi-Vendor plugin we have used for it is Dokan also included in the Theme Package.
2. No, Not required any Premium plugin.
3. Yes, WP Bakery, Slider Revolutions are included in the Theme package.
4. Porto WordPress is super fast and fully optimized as well, Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well, also you can turn OFF the elements not using on your site from there which removes the CSS/JS of those elements to run on your site which makes your site faster as well 
.
5. Sorry to say that but this is not possible, you can not check the backend before purchasing the Theme.
6. Google Insight Score is also super fast.
7. Already replied in point 2, Multivendor plugin Dokan is purely compatible and included in the Theme Package.
8. Sorry to say that but this is not possible, you have to use any third-party plugin for it.
9. Sorry to say that but this is not possible, you have to use any third-party plugin for it.
10. No, No need for any third-party plugin, It is the core functionality of the Theme you can easily set the countdown using Theme Options.
11. Yes, Pop Up login and registration form option is included in the Theme Options.
Best Regards.
Hi, didnt check but what i need , is it possible to have fixed header now, all 3 rows fixed to look exactly as normal header before scroll down.Thanks for info
Hi,
Sorry to say that but this is not possible, Fixed is CSS property and it has its own impact, So if you want to set the Header Type as Fixed, You have to set it first and then set the Header elements as per your requirements, Otherwise, It requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Two of my items are stuck with demo555.com, can you reset both of them please.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you Friend
Most Welcome!..
Hi, How many percent is the Arabic language completed ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
As you know that there are hundred’s of Languages spoken in the World, So we do not know all the languages, we and all the other Themes used Google Translate to translate the Theme Language files, So after purchasing the Theme you have to contact us via our support system, we will provide you the Arabic Language Theme files and if you want to change any word translation, you can easily change it by changing it into the providing Language files as per your requirements.
Thanks.
Dear Support,
Is there any way or customization in Porto to locate the description in product at the right side of the photo product ?
I mean without adding anything in short description. Just the “description” of product to be located there.
thanks a lot, Joaquin
Hi,
Sorry to say that but this is not possible using Theme and WooCommerce Options, That is the Short Description section and you can only change/remove/insert the data to show there from Short Description Section of the product page: https://screenshot.net/ko15ru4
Best Regards.
Dear support,
Just a query for renove support service.
I have 2 licenses Porto and says $29.38 for renove +6 months (means is for the 2 licenses)?. In case I have only 1 license the price is the same ? Or because I have 2 licenses the price is more?
thanks a lot, Joaquin
Hi,
This is more related to Envato, Envato handle all the selling/purchasing/extending support stuff, You can read more about it here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
and contact Envato they will explain you all about it in more detail and clearly.
Best Regards.
After installing it, there is a log-in pop up available, but users cannot create a new account anywhere. Does Porto implement a register user function?
Hi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check “yes” below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Dear PT-Support2
I just change the web server.
This code was already used in 3.17.255.227
can you please reset this account.
Best Regards
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you friend
Most Welcome dear
Hello,
I am looking for an e-commerce theme with 2 sections, one for individual visitors and one for business visitors.
Each individual visitor must be able to create an account and access a member area where they can fill in their personal information, register a payment method and download the complete catalog of products for sale.
Each professional visitor can register via a registration form. An administrator will have to accept or not the access to the professional zone. To connect to this zone, the professional visitor must indicate an identifier and a password. The professional visitor will have access to the same back office as the individual visitors but the prices will be different for the professional clients.
The product catalog must be updated automatically when adding a new product in the back office.
Can your theme integrate all these features?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible only using Theme Options, This requires extra Customization or you can try with any third party plugin as well.
Thanks.
Dear,
Just to know if can be due Porto theme any config or not. I have updated latest version of WPML Translation management 2.8.7
- At the moment to enter in Admin panel it denies me the entering “experiencing technical problems” and in the 2nd time let me enter ok.
1st time enter: ...wp-login.php?loggedout=true 2nd time enter: changes me automatically the url to …/wp-admin/ and let me enter.
- When I save products sometimes redirects me to a page “technical problems”.
thanks if you can tell me something please, I know maybe this is not related to the theme.
Joaquin
Dear,
Porto theme with the pluggin installed: XML Multilanguage Sitemap Generator becomes very slowly in the moment of finishing the order (in the payment moment). And clients waiting 15 seconds don’t wait. Even with Pluggin organizer installed.
Any solution ? thanks a lot,
Joaquin
Hi,
1. Regarding: “experiencing technical problems”, Please turn on your WP Debug mode and you will find the issue on your screen, and it will help you in notifying the exact path of the issue, so please turn ON the debug mode and contact us via our support system so we will check it for you.
2. Sorry to say that but this does not relate to Porto WordPress Theme, as you told that with particular plugin Installed, and also the functionality of the payment is also provided by the particular plugin so this is because of the plugin JS files, it takes time to retrieve and submit the data, I suggest you contact the particular plugin Author, Plugin Author will suggest you more and properly about it.
Best Regards.
Thanks,
Any comment why “technical problem” with WPML Translation management 2.8.7 can be caused?
Sorry for not open directly a ticket for remote asistance, is for company policy. thanks for your understanding
I attach Error Details:
Error Details
An error of type E_ERROR was caused in line 7 of the file /usr/home/ ... /www/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/admin/class-wpml-admin-url.php. Error message: Uncaught Error: Class ‘WPML_Translation_Management’ not found in /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/admin/class-wpml-admin-url.php:7 Stack trace: #0 /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/commands/class-wpml-upgrade-display-mode-for-posts.php(83): WPML_Admin_URL::multilingual_setup(7) #1 /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/commands/class-wpml-upgrade-display-mode-for-posts.php(29): WPML_Upgrade_Display_Mode_For_Posts->get_notice_content() #2 /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/class-wpml-upgrade.php(146): WPML_Upgrade_Display_Mode_For_Posts->run_admin() #3 /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cms/classes/upgrade/class-wpml-upgrade.php(134): WPML_Upgrade->maybe_run_admin(Object(WPML_Upgrade_Display_Mode_For_Posts)) #4 /usr/home/.../www/wp-content/plugins/sitepress-multilingual-cm
Hi,
As it is clearly showing the errors are coming from WPML and Other plugins as well, so I suggest you to contact WPML support: https://wpml.org/forums/forum/english-support/
, They will solve the issue for you or provide you the proper solution for it.
Best Regards.
i have buy porto theme but no have other templates design in porto theme folder kindly send complete folder link contains all templates design
Hi,
You have to Import any Demo as per your requirements on your site, Please watch and follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
This is really slow template… I install the demo page and its really slow!! Google page speed under 5…
Hi,
Just checked your site on GTMatrix and here is the result: https://gtmetrix.com/reports/tiszafood.hu/ZyYFncro
Please see this screenshot: https://screenshot.net/2ee6ysq
, This is clearly showing in the below-given screenshot that the Speed of the site is slow because the Server.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
Best Regards.
Is your theme compatible with storefront which I’m currently using? wondering after switching to your theme, how much of work I need to put in for the transition?
Is your theme fully compatible with stripe-wc, paypal-wc subscription plugins?
I saw a comment here about your theme not compatible with stripe-apple pay. Is it still not compatible?
Hi,
First of all thanks for showing your interest in Porto WordPress.
We have not tested Porto WordPress Theme like this, If you want you can try this.
As per I know, there must be some design and CSS changes will occur but the functionality will not disturb. You can take the complete backup of your site before doing this for security purpose, If in case any issue will occur, then you will have the backup of your site.
Porto WordPress Theme is fully compatible with WooCommerce plugin, and stripe and PayPal are WooCommerce extensions so surely it will work with those extensions as well.
A lot of our customers are using Stripe Apple pay plugin with Porto WordPress Theme on their sites without an issue but some times if you require more which is not related to Theme and related to plugin then is requires Customization.
Best Regards.
hi Theme is incompatible with DW Question & Answer Pro – WordPress Plugin plug-in, background error reporting
Warning: Illegal string offset’domain’in/www/XXXXXX/wp-include/l10n.php on line 578
Warning: Illegal string offset’context’in / www/XXXXXX/wp-include/l10n.php on line 582
Warning: Illegal string offset’singular’in / www/XXXXXX/wp-include/l10n.php on line 585
Warning: Illegal string offset’plural’in/www/XXXXXXn/wp-include/l10n.php on line 585
Hi,
Those are not the Theme warnings but those warnings are coming from core WP files, Please read the below given threads and contact your hosting provider.
1. https://github.com/WordPress/gutenberg/issues/12670
2. https://core.trac.wordpress.org/ticket/45256
3. https://core.trac.wordpress.org/ticket/46387#ticket
4. https://developer.wordpress.org/reference/files/wp-includes/l10n.php/And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,i have installed wedding demo.Can you please tell me from where can i change the heart symbol in the menu of one page scroll?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I remark there is an issue with new demo shop 26 with firefox, when i add icon in menu.
- In Chrome browser, icon in menu displayed well http://prntscr.com/p5uztm
- Firefox, there is issue, i have this: http://prntscr.com/p5v0ol
- MICROSOFT EDGE, there is issue, i have this: http://prntscr.com/p5v17z
NB: Note it is the same page, but change with diffrent browser
Hi,
Just tested our Live Demo Shop 26 on all of these browsers and do not finds this issue as showing in the below given screenshots, It must be the cache issue at your end nothing else or please make sure that you are testing it on the very latest version of the browsers.
1. Chrome: https://screenshot.net/22dx7u8
2. Firefox: https://screenshot.net/226evue
3. Edge: https://screenshot.net/2pv96txAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
.porto-sicon-box { padding: 30px; background: #fff; }
.porto-sicon-box i:before { margin-left: 0; margin-right: 0; }
.porto-sicon-box .align-icon { text-align: left !important; }
.porto-sicon-box.top-icon, .top-icon .porto-sicon-header, .top-icon .porto-sicon-description { text-align: left; }
@media (min-width: 1200px) {
.porto-sicon-box { padding-left: 40px; padding-right: 40px; }
}
.testimonial .testimonial-author .testimonial-author-thumbnail { margin-right: 15px; }
.testimonial .testimonial-author { text-transform: uppercase; }
.testimonial .testimonial-author img { border-radius: 28px; }
.testimonial .testimonial-arrow-down { display: none; }
.testimonial blockquote { padding-left: 105px; background: none; }
.testimonial blockquote:before { left: 66px; color: #ff6840; font-family: Playfair Display; font-size: 50px; font-weight: 900; }
.testimonial blockquote:after { display: none; }
.testimonial blockquote,
.testimonial blockquote p { font-family: inherit; font-style: normal; font-size: 14px; line-height: 24px; }
.rtl .porto-sicon-box .align-icon { text-align: right !important; }
.rtl .porto-sicon-box.top-icon, .rtl .top-icon .porto-sicon-header,
.rtl .top-icon .porto-sicon-description { text-align: right; }
.rtl .testimonial blockquote { padding-left: 50px; padding-right: 105px; }
.rtl .testimonial blockquote:before { left: auto; right: 66px; }
More than that, there is another issue. In mobile phone, If click to MOBILE MENU ICON, there is Buy Porto link http://prntscr.com/p6jupu
I do search in all settings, not find where to remove it from my sites. We must have right to remove that from our site, or is it a rule to include, and promote?
As i told above, this is the new design you add, new demo shop 26. I go to header builder (http://prntscr.com/p6jw1x), but no place there to remove. In menu, there is no Mobile menu there. In theme settings, the same.
For now, i can not remove my support, as i do not have money. and this seems to be a bug, not normal, as all your updates, there is always option, but this, maybe you just forget, or it is me, who leave, or miss something
Hi,
You can remove the Buy Porto from Appearance >> Theme Options >> Menu as per your requirements: https://screenshot.net/knqpnu8
There is no issue is the Theme, I have tested it at my end on my test site and all working fine, the issue is only on your site and we have to debug your site for finding and solving the issue on your site, and for that you have to contact us via our support system with your site WP-Admin Login details but after extending your support extension because your 6 months of support period is expired from 11/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hi,
That has been made using shortcode, You will find the shortcode under Appearance >> Theme Options >> General >> HTML Block as showing in this screenshot: https://screenshot.net/2gxk9u2
, You can use any element shortcode there it will work for you.
Best Regards.
thank you for your answer BUT this i s not the complete answer because there is jquery part i have to add it to active the X button !!
Hi,
Obviously, X button need JQuery to run/work and that has been added into Appearance >> Theme Options >> Skin >> JavaScript Code. you can change it from there as per your requirements.
Best Regards.
Hi there
I want to make a website to sell zippers. This item has a large selection of colors and to make it easier to select I need a theme with the function found on the following picture and website link:
Pic: https://i.imgur.com/vqGpQI3.jpg
Link: https://www.armarinhosaojose.com.br/ziper-invisivel-30cm--c_10-unidades.35393.html
From the picture you can see the consumer is able to select multiple items with each having different quantities and add all to the cart at once
This works well on mobile too, take a look on your phone.
Is it possible to do something like that on your theme?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to add all to the cart at once, you have to use any third party plugin for it.
Using Porto WordPress you can create multiple variations of the product with different images for each variation as showing in this video: https://jmp.sh/Fd7K6ti
Thanks.
Do you know what plugin will make that possible?
Hi,
Sorry to say that but we have not tested any plugin for it with the Theme yet so we are unable to suggest you on it, If you want you can try Porto WordPress with any plugin as per your requirements.
Thanks.
