9004 comments found.
Hi, I add a video (self hosted video) in autoplay. It works very well on safari, Firefox, IE … but not on google chrome. The video does not start. What do I have to do? Thank you
Hello,
Google Chrome no longer allows this. More details can be found here, http://bit.ly/2mNjAoi on Google’s page.
Thank you!
Hi, is the Watch Shop demo theme able insert mega menu?
Hello,
Yes, you can also use it on the Watch Shop.
The mega menu works on all demos.
Thank you!
Hello,
Our website is using Kallyas theme. As we run a speed test on Google Page Insights, there is a warning “Avoid an excessive DOM size 1,595 elements”.
Can you please tell us on how to address this please.
Thank you.
on pagebuilder there is an option to export element but cant find an import element? Is it still under development?
Hello
The import option already exists in the PageBuilder.
Please see screenshot: http://prntscr.com/pa6eni
Thank you!
when will kallyas 5.0 be released?
Hello
The current version of the theme is 4.17.3. There will be other versions that need to be released before 5.0
Are you referring to the new page builder that we are currently working on? If so, this project is on it’s final stages of development and testing
Thank you
Hey trying to match the media boxes you have on your catering demo, but after installing the demo content that section is different than on your demo page …. how do I get those borders to be 100% height to match the background images?
Hello
I am unsure to what exactly you currently have on that page.
Please open a ticket at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Hi,
I’m using your ZNPB Breadcrumbs Element plugin on a few sites, and Google has now picked them up all up with errors in the Breadcrumbs markup. I’m getting both “Either “name” or “item.name” should be specified” and “Missing field “position””. I can see on the main site if using the Subheader, the Breadcrumbs markup is fine, but not when using the plugin.
Can you please have a look and supply a fix or update on the plugin?
Thank you
Hello,
This will require in depth investigation, so please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Hi, Can someone reply to my support ticket? the latest update still doesn’t have an update available for the ZNPB Breadcrumbs plugin?
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hello Sajjad
The theme is fully compatible with RTL. Thank your for your offer.
I will send the inquiry to the persons in charge.
Thank you!
I have only 1 apartment free for rent. Do I really have to buy this 
?
Hello
Are you referring to the Kallyas theme? Since you are mentioning appartment for rent, it comes to mind that you may be referring to the booking plugin?
Please clarify
Thank you!
Hi, I have set up the Bistro/Restaurant theme. Is it possible to change menu settings to show at the top instead of the side left? Thank you.
Hello,
This can be achieved with a line of CSS, depending on the header style you are using.
Please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
hi, so supper happy with this amazing theme! 1 only have 1 issue. the Logo alignment on the homepage is not in line with the menu. On all other pages is fine, just the homepage seem to be down like 20px. Thanx for your help!
Hello,
This will require in depth investigation, so please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
its OK, the response was to long so my client was impatient due to launch day to be today.. and was forced to use another theme. thanx anyway
Hello, I want to install the plugin “counter number pro” but I encounter bugs. Can you help me ? Thanks
Hello,
This will require in depth investigation, so please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Heya! I ran into a problem with image lazy loading/CDN plugins like Smush. It seems to break the default image on WooCommerce products…so there is a blank image…and only the second image appears when you hover over it. Is that because of the built-in caching engine you use? I’m trying to speed up our website overall…and delivering lazy loaded images on a CDN was one of the things I wanted to do.
Hello,
This will require in depth investigation, so please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Hi Hogash,
Any simple way to add preset to the list of Top Mask or bottom mask (for Section or Header)?
Thank you
Hello,
I am not entirely sure what you are referring to but you should be able to achieve this within the element’s options.
If you are still having difficulties, please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look.
Thank you
Hi, Here is a screenshot https://imgur.com/jZwxzno I want to add preset to this list. Is it possible? Thanks
Well to be more precise, Im talking about Section separator (or mask). Kallyas start to be outdated compare to other themes which at least offer more preset options or simple way to add SVG ones…Check those (https://support.undsgn.com/hc/en-us/articles/360000749949 or https://avada.theme-fusion.com/design-elements/section-separator-element/) Regards,
how to make online booking like (from & to , Departure date and arrive date)
Hi
The theme uses a third party plugin for the booking functionality. That plugin is named Booking Calendar and it can be found in Kallyas Dashboard > Theme Addons.
Thank you!
cant create tickets in hogash
Hello
Have you logged in using the Envato account used to purchase the theme? Can you also try a Chrome Incognito window?
Thank you
yes i am . using for 5 months i know how to use it. now its not opening the ticket creation .
is this any trick to extend your support period. if it is so bad
Hello, When activating the Overlay Navigation addon, the website begins to glitch and some of the images become distorted. When we disable the plugin, everything goes back to normal as it should. Please advise on how this can be resolved.
Thank you
Hello,
Please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Are there any developments for more focus on mobile users? A lot of elements and things like the header are great for desktop, but with more then 70% mobile shoppers right now Kallyas is a bit behind on industry standards when it comes to mobile UX. The hamburger menu with the header buttons is not sufficient for us. Any recommendations if we want to create a better mobile menu experience using Kallyas, on the bottom of the screen?
Hello
Indeed the responsive customization options for the header is limited, but not for elements. About every element has responsive options.
We are currently working on our new page builder that will allow users to create and customize the header using the page builder, and also customize it for responsive view
Thank you
Hello, the images in our website are very “glitchy” all of a sudden. Some images show up and some do not? What is the issue with the theme? Has it gone through some changes? We have updated to the latest version of the theme, and it still does not display our images correctly as it once did a few days ago.
Thank you
Hello,
No, the latest version should not affect the images in any way. The changelog can be seen on the themes main page here on ThemeForest, at the bottom of the page.
Please open a ticket at our support platform, at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Hi, even when logging in Evanto I can log in to https://my.hogash.com/ but clicking on support tickets takes me back to the login page. Why ?
Hi,
That is strange, can you try using a Chrome Incognito window? Or try clearing your browser’s cache?
Thank you
Sorry, it was a cache problem. Always support 5 stars !!!
Great to hear it’s figured out!
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