7914 comments found.
Refund
I requested a refund over 1 week ago as the page builder is over -complicated and not user friendly.
Can you please advise when i will receive the refund?
Hello,
I will forward this message to the person in charge of refunds.
Thank you for getting in touch with us.
Regards.
I have been using this theme for years and it is ace. can you tell me how to get rid of the sidebar on the product view,as I can delete the side bar but it leaves a 1/4 gap which I want to fill. Much appreciated
Hello,
The sidebar can be disabled from Kallyas Options > Sidebar Options > Sidebar Settings > Sidebar on Shop product page.
Thank you
I have done this, ty btw, but the issue is still there. Is there anyway I can send you a pic to highlight this, it happens in all my sites
here is one, not in this site, but another. https://firmasofta.co.uk/product/firmasofta-play-chippings-long-lasting-terrasofta-play-surface/
I want the side bar taken away and the product to be full screen
been looking into this futher, and on the product page (as in shop) the sidebar has gone, but on Product item content the side bar space 1/4 of the right hand side is still there and you can not extend the Product item content to 12/12 columns it is set to defualt to be 9/12 can this please be extended, I have removed the side bar from every where, but this does not change
Good morning.
Please note that support is only offered on our dedicated platform at my.hogash.com.
Please open a ticket where I just mentioned and will be happy to assist you in this issue.
You can open a bug report if your support has expired
Thank you
Hi Team,
Can you please confirm whether the theme has undergone any kind of development that would bring it in line with the AMP project?
Thank you.
Hello,
Unfortunately no, there were no implementations of this kind recently since we are mainly focused on the new page builder the theme will bring
But you can, of course, try using some plugins. I have read some good review about All in One SEO Pack, Glue for Yoast SEO & AMP,
Thank you
Hi! Congratulations for your job, i use this theme for years, and his wonderful!
Can i change the layout of Portfolio Page?
Hello. Glad to her you are enjoying the theme.
Sore, you can enable the page builder on the portfolio, customize the page as you need and simply add the portfolio archive element.
Thank you
I never used support and only used theme now after so long time that I purchased it. I found a bug in scrolling/floating menu as logo and menu sticking no matter what option I select. – even if ‘Header state on page scroll’ is set to ‘NO’. Issue encountered in https://demo.kallyas.net/architect/ demo import. Please advice how to overcome this existing bug. Thanks
Fixed it by modifying this bug with CSS, but another issue is dropdown menu links does not fit in the box. Could you give a tip on how to make dropdown menu links in the box appear on one line and not collapse in 2 lines. Thank you!
Hello and sorry for the delay due to the weekend.
Regarding what you’ve asked “appear on one line and not collapse in 2 lines” The links will appear as you mentioned on 2 lines if the menu is set as a Mega Menu. Disabling this option will make it appear on a single line.
If you still need help regarding this problem, please open a ticket on the support platform ( https://my.hogash.com/ ) and also include a URL to your website.
You should be able to open a bug report if your support is expired.
Thank you
HI, Revolution slider does not work well. I did the last update of the theme but I see that I have an old version (I did not alert). How far is updating this integrated plugin to version 6.x?
Regards
Hello,
The latest version of Revolution Slider is 6.1.8. You can update the slider from Kallyas Dashboard > Add-ons > revslider.
If an update is available, it should appear under the revslider plugin—https://take.ms/mzcfy
Thank you
Hi, ok thanks
You’re most welcome!
There seems to be a bug with the call for action button option that can be set for the main menu. The button design options (“custom button style”) get “locked-in” the pre-set design (lila line, transparent bg), but you can change fonts of the button.
Good morning.
Please note that support is only offered on our dedicated platform at https://my.hogash.com
Please open a ticket where I just mentioned and will be happy to assist you in this issue.
You can open a bug report if your support has expired
Thank you
Good morning.
Please note that support is only offered on our dedicated platform at https://my.hogash.com
Please open a ticket providing an URL to your website, and will be happy to assist you on this issue.
You can open a bug report if your support has expired
Thank you
Is it possible to login to the demo sites so we can see how it looks like inside?
Hello,
Unfortunately we do not have a testing enviroment for the theme.
You can see most of the functionality in our video documentation— https://my.hogash.com/video_category/kallyas-wordpress-theme/Thank you.
when i click to buy a product a popup shows that this itemhas been added to your cart. and there is a checkout button , How do i remove it ?
Hello,
What exactly do you need to remove, the popup itself?
Please note that support is only offered on our dedicated platform at https://my.hogash.com
Please open a ticket where I just mentioned and will be happy to assist you in this issue.
You can open a bug report if your support has expired
Thank you
Hello, we use your theme “kallyas” in an older version (4.8.0), because we took over this Wordpress page for our customer from another service provider, who bought the theme from you in the past. After an update to Wordpress 5.2.5 your Page Builder is no longer usable due to a Javascript bug or a conflict with Color Picker.
Could a theme update solve this problem? We would be quite willing to buy the theme from you again. But we want to continue using the theme as it is without losing any data. Is that possible and can you help us?
Thank you in advance.
Hello,
Yes, the theme update will solve the problem. We release updates based on the latest WordPress functionality. When Guttenberg came out, older versions of the theme stopped working and we were needed to release a major update. We are currently on 4.17.5
Thank you
Hello, I need in single portfolio item fields YEAR, WE DID, PARTNERS show only to logged users, or show only on admin panel (not show in frondend).
This is better manage using CSS, or some changes in theme editor?
O… , thanks. I manage myself using CSS 
Hello and sorry for the delay.
Great to hear it’s all good now. In the future, for an immediate response, please open a ticket on our support forum at https://my.hogash.com
You can open a bug report if your support has expired
Thank you
Hai, it’s possible to make sub menu with icon+text?
Hello,
The theme does not have an option to add icons to the menu at this point so it will not be possible through the theme options. A option of this kind will be released in the furure, with the new zion builder. These coming months.
Thank you.
While I am trying to Publish or Update an existing post we are getting an error Publishing Failed/ Update Failed.
COMPLETE ERROR:
Publishing failed. Error message: Sorry, you are not allowed to edit this post.
Please help & Oblige on how to resolve this
Hello,
Please open a ticket on our dedicated platform at https://my.hogash.com and will be happy to assist you in this issue.
You can open a bug report if your support has expired
Thank you
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