Hi there!! (Pre-sale questions)
However, since we have to selling the product to China, we have concerns regarding to the follow questions:
1) we would like to add on a plugin called ” Disabled Google fonts” (link here:https://wordpress.org/plugins/disable-google-fonts/). Before the purchase of Kallyas’ theme, we would like to confirm, if the theme and the plugin will be
2) Also, how the website visibility to Baidu after using the Kallyas’ theme??
3) May I know if there’s LiveChat customer service, or even a direct number I can call when we have came across with any trouble with using the theme?
1) No need for that plugin because in the theme’s admin panel you have access to all google fonts and you can delete theme from there.
2) You will have to use a SEO plugin for indexing your website on Baidu.
3) No Live Chat I’m afraid, but, we have a support forum where will be properly helped on solving any problem you might have.
I’m having a problem with viewing the site specifically for Safari and Firefox. The background image with parallax instead of being full-screen as on Chrome appears in half! But in page builder mode appears full width! How can I solve this problem?
Can you please open a ticket on our support forums and provide us with a link to your website so we can check the problem?
Hello, I’m having troubles finding the – probably – most basic procedure. How can I link a menu item to a page.
ps. Been searching on the Hogash YouTube channel and support forum.
Please subscribe to our support forums and open a ticket and someone will help you from there.
I can’t change the portfolio slug in permalinks. There are 2 “Portfolio item slug” fields and 2 x “Portfolio tags item slug” fields… I can change the second field of each but it does not change on the actual slug on the front end of the site.
Can you please open a ticket on our support forums and provide us with admin access so we can take a look?
Hi, Is it possible to change fonts on your team to my own custom font using @font-face directly or e.g. through css-editor. Also, can you confirm that your theme is wpml-compatible?
You can use your own custom fonts of course
Yes, our theme is fully-compatible with WPML
I was thinking of purchasing but had a quick question on your SEO: Viewing the main demo in Google page speed insights, the mobile/desktop score is in the range of 50/62 – do you have any built-in feature that allows the user to increase their score? or do you have any other method/suggestions to increasing scores?
Our demos are not optimized yet, we’re working on this, however there are a lot of plugins that could help you improve the page speed, but keep in mind that the hosting you’ll choose can be a big factor for slowing down the page speed, giving that, you should consider buying a good hosting if your website will be quite large. You can read this article, it’s very helpful https://blog.crazyegg.com/2013/12/11/speed-up-your-website/
Disculpen tengo un problema, necesito duplicar varias veces mi galería de imágenes y no puedo duplicar esta y las otras secciones.
Ayuda por favor, mañana entrego mi web.
Disculpen tengo un problema, necesito duplicar varias paginas como nosotros, galería o servicios y no puedo duplicar esta y las otras secciones. Ayuda por favor, mañana entrego mi web.
Por favor, abrir una incidencia en nuestros foros de soporte y alguien le ayudará a partir de ahí.
Is there a way to open a dedicated tab of your vertical tabs element?
Please open a ticket on our support forums and my colleagues will take a look over your problem.
Is it possible too have the same menu as in the one page example in a multipage template? (with ‘free quote’ still at the top)
Yes, it is possible
HELP ME PLEASEEEE
HI… I reallyt would like to LOVE this Theme BUT … The Support is not so responsive… It would take hours (5/7 … hours :O) to have a reply :((( And sometimes with this theme happens strange things like BLANK HOMEPAGE ISSUE… Please give me an hand… I have asked it on support but nobody reply me
2 Tickets opened about it… and still NO REPLY
Could you provide an RTL demo
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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