23241 comments found.
Can you help me with adding a spinner when a customer pressed the “Place Order” Button? Now you have to wait when the payment gateway is ready. A custom gif/spinner would be a great solution.
Thank you for the great support!
Hi,
There are 2 possible styles of “Add to Cart Notification Type”, the Theme provides, and style 2 is the same loading spinner style that you want, so please try style 2 once, you can set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://screenshot.net/86yryu6
, Hope it helps.
Best Regards.
This is for the add to cart option. Is there also an option for “Place order” when they have to pay? or is this the same?
Hi,
No, sorry to say that but there is no Option for “Place order”, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
Best Regards.
Hi! I can’t disable the function “Enable Web Font Loader for Google Fonts”. I turn it off, save it, go again, and it’s back on. How to disable it completely?
Hi,
You can turn OFF the Google Fonts from Appearance >> Theme Options >> Skin >> Typography as showing in this screenshot: https://screenshot.net/lj2pgbn
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I should migrate the site from one domain to another as I can with the license
Hi,
Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hey, I testing all the demos but now I get the message: Your ip address is blocked as spam. Can you flush my IP So I can build my site? Thank you
Hi,
This issue occurs when you have used the same purchase code more then 100 times, or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
Best Regards.
Hello! Sir, i faced a problem which is, When i add “Home” page in featured image https://prnt.sc/p7q4jk after add featured image it is showing on the front page.How to hide this? Featured image add is very import when you work SEO customization,
Best Regards.
Hi,
There is only way, you have to hide it using Custom CSS, Please set the Featured Image to your Home Page and then share the URL of the page with me here so that I’ll set the Custom CSS for you.
Best Regards.
Hello! Sir,
https://thebuyernet.com/ i add the featured image then it show my front page please check it.Best Regards.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.page-image.single {
display: none !important;
}
Best Regards.
oh! my god how is it possible it’s working thank you so so much sir!
Best Regards.
Most Welcome!.. 
How to remove popup appearing on home page
Hi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hi
1. How to add slider of any other demo in other demo as such without any change.
2. Sir what are the dom elements . Does these will reduce when I will put my pages on websites.
3. How to make any new page. Give me any link.
Also tell how to change colour of skin and header.
Hi,
1. You can use Porto Studio, Banners (22) and Banner Slides (13) as showing in the below given screenshots and Import any of the banner on your site as per your requirements:
https://screenshot.net/2gox5ud
https://screenshot.net/36pm0i1
2. The DOM is the way Javascript sees its containing pages’ data. It is an object that includes how the HTML/XHTML/XML is formatted, as well as the browser state.
A DOM element is something like a DIV, HTML, BODY element on a page. You can add classes to all of these using CSS, or interact with them using JS.
So you can reduce the DOM elements using Speed Optimization Wizard or please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
3. Please read and follow the instructions written in this article:
https://www.siteground.com/kb/how_to_create_a_page_in_wordpress/
4. Regarding changing the color of Header please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Best Regards.
Hi, ever since the last update I can’t set up a block in menu items. All the menu options like Columns, Background Image, Block are not showing. How can I fix this?
Hi,
There are Three Stages of od Menu Items.
Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://screenshot.net/7p5roan
And the Block Option will only available in Sub Menu only as showing in this screenshot: https://screenshot.net/mlek5ud
This is how it works.
Best Regards.
I’m interested! But can you tell me about 1. SMS notification Order and others 2. Indian GST 3. Mail Notification 4. Indian logistic shipping track How can I manage it? Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
As you know Porto WordPress Theme is based on WooCommerce and you will be able to use all the default WooCommerce features, You can read all about WooCommerce here: https://docs.woocommerce.com/documentation/plugins/woocommerce/
Best Regards.
Hi, for some reason the comments are now displaying on all pages with theme options set to no comments. How can we fix this?
Thanks
Hi,
Please make sure that you have turned OFF the Comments from Appearance >> Theme Options >> Page as well as showing in this screenshot: https://screenshot.net/yg7pmt8
Please read and follow the instructions written in this article:
https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
sir my queries are still pending.
plz install my demo properly. i have tried two times but some of part of pages are missing or not properly arranged.
Also answer my above queries.
Hi,
Replied your support ticket, please check your ticket reply and reply to your ticket accordingly, and your site is also working fine with a complete Demo, It is surely the cache issue at your end nothing else: https://screenshot.net/gw0q1ap
Best Regards.
hi, i have sent u all details, plz now do following changes.
1. Set all plugins to make my website fully optimized like your demo. i mean that plz see the settings of WP super cache, velocity minify, spped optimize wizard as per ur demo of shop 21.
2. Also now when site loads u can see that first other fonts appears after that actual fonts of theme appear. plz set theme fonts permanent appearing.
3. plz provide video links to understand the editing of pages.
4. How to add more fields in registration form.
5. how to redirect to same page after forced login to users.
6. how to get new registration information mail and also how to send reply after registration.
7. How to set login using Social media like face book, google etc on registration page.
8. How to set subscribe to newsseltter option provided in the theme pages.
thanks a lot, plz clearify the points so that i can go further for editing.Hi,
We have replied your support ticket please check your ticket reply and reply to your ticket properly.
2. This is not the issue but this is called browser rendering, Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
3. You will find all the Theme Videos here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
4. Please read and follow the instructions written in the below-given articles:
https://wpeverest.com/blog/woocommerce-registration-form/
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://medium.com/visualmodo/how-to-add-woocommerce-custom-fields-in-registration-form-79fe7414b0ca
5. This is not possible using Theme Options, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
6. You will find the Registration Option under WooCommerce >> Setting >> Accounts & Privacy: https://screenshot.net/g3901ig
7. You can use this plugin: https://wordpress.org/plugins/nextend-facebook-connect/
8. Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
I deleted wp bakery builder and it got error, Do I have to use this plugin ?, I only want to use Elementor pro.
Hi,
Yes, WP Bakery is the required plugin for Porto WordPress Theme you must have to use it.
Best Regards.
Hi,
I have followed these steps:
1. Go to ‘Appearance > Customize > WooCommerce > Checkout’
2. Set the ‘Phone filed’ to ‘Required’
3. See the ‘Phone field’ still has the (Optional) label next to it.
Please look at this screenshot: https://ibb.co/fHZRZSg
Thannks
Hi,
Just tested it at my end now and it is working perfectly fine at my end, Please see these screenshots: https://screenshot.net/gz1pga8
& https://screenshot.net/g7wldsz
I noticed you are using the old version of the Theme: https://screenshot.net/g3oe8u3
and this is causing an issue on your site, So please update the WP and Theme and also the Theme required/recommended plugins on your site and finally update the WooCommerce Database as well and check your site after removing the browser cache, Hope your issue will solve.
Best Regards.
hi , sir i have purchased your theme. plz see it, i have to install demo shop 21, plz check i am observing error messages at lot of places.
Hi,
Just checked your site now at my end and it is working fine as showing in this screenshot: https://screenshot.net/g65vdi6
, If you have any issue then please contact us via our support system with your site WP Admin Login details so we will check and solve it for you or provides you the complete solution for it.
Best Regards.
Hi, I have tried all third party plugins but none is able to improve expire header score and no. Of dom elements.
So plz provide us proper setting of velocity minify and wp super chache as used by u in demo.
Plz send me screen shots of their settings.
Also tell me how to use slider settings of other demos in my from.
Hi,
Regarding FVM: You can read all about it here in FAQ and Description Section: https://wordpress.org/plugins/fast-velocity-minify/
And Regarding Super Cache: You can also read in here in FAQ and Description: https://wordpress.org/plugins/wp-super-cache/
Please again read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, if you want our paid Customization services, you can contact our Customization team as well.
Best Regards.
Hello, i have bought the liense or theme to my domain which i am no longer using i would like to use the license on new domain, it gives me a message that says code already used,please assist
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi! Does the theme also work with a different plugin for wishlist besides YITH? This plugin doesn’t save the size of the product on the wishlist page, forcing users to go once more to the product page if they want to put the item in their shopping cart. Or is there a way to include it through customization? Thanks!
Hi,
Sorry to say that but we have not tested any other plugin with the Theme yet, If you want you can try any plugin with the Theme, and There are 2 type of products Simple Product, Variable Product, The Simple product will provide you the Direct Add to Cart Button on wishlist page but Variable product has some variations so user must have to select variations before adding the variable product into cart, that is the reason it takes the user to the product page, and there is another way as well, You will find quick view option as well onto cart page, so user can click on quick view and select/set the variations from there as well as showing in this screenshot: https://screenshot.net/g5yvjc4
& https://screenshot.net/g137xsw
, otherwise, this requires customization and if you want our paid customization services you can contact our customization team as well.
Best Regards.
Hello p-themes, please I want to purchase your e-commerce theme, but I need to get explanation about the licences offered. I will be receiving payment for my products to be enlist on your WP theme. Will the regular licence enables me to receive payment from buyers via theme? OR, what’s differences does regular to extended license offer, in terms of being able to take payment from product sales.
Hi,
First of all thanks for showing your interest in Porto WordPress.
First of all Theme and Theme License is not involved in receiving payment for products, but as you know Porto is WooCommerce based Theme. so WooCommerce is responsible for payment methods, You can read more about it in the below-given articles/docs:
https://www.000webhost.com/blog/woocommerce-payment-gateways
https://www.fastcomet.com/tutorials/woocommerce/payment-methods
https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Best Regards.
still can’t find a solution for this error … even though its been on here but no one shared the work around …..Notice: Undefined variable: global_tab_title in /public_html/newcamp/wp-content/themes/porto/woocommerce/single-product/tabs/tabs.php on line 26
Hi,
It look likes your Theme is not updated properly, Can you please once again try to update the Theme via Cpanel with a fresh copy downloaded from ThemeForest, and also make sure to update all the plugins as well and make sure your WooCommerce database is also updated, Hope your issue will solve and if not then please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you on your site.
Best Regards.
Hi, Is there a way to enable catalog mode for some products?
I checked in the forum and the answer was no 3 years ago, I’m just asking incase there’s been an update since then.
Thanks, have a great day.
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Okay thank you!
Most Welcome!..
