23241 comments found.
hi, see my recent ticket there are some issues in reply. also consider this issue u have changed all rating star to gold even for those product which are not rated by anyone. so 1. star must be gold for submitted rating. 2. in review tab star remain still dark grey after clicking on stars.
3. why u have enabled my parent theme. 4. aslo see the video attached in the reply of my recent ticket.
Hi,
Please reply your ticket our experts will reply back your ticket and help you.
Best Regards.
ticket no. 58510
Hi,
As I told you, please reply your particular ticket with message you want, then our team will check your reply and reply to your ticket accordingly, Please do now ask and write here about support ticket.
Thanks for your understanding.
hi, i have activated child theme and made a few option changes, but in my cPanel there is no relevant documentation on the child theme folder, is this normal?
Hi,
No, This is not normal, If you do not have Child Theme folder in your cpanel then you have to contact your hosting provider and ask your hosting provider why it is so.
Best Regards.
Dear Support,
Please if you can suggest something for the following:
I have a shop and products. In short description I have empty because I don’t know what to place, to not repeat with the description and google says “duplicate content”.
There is any way to do a “callback”, or snipped, for example or a calling to other generic page of my web page. To be linked and showed in short description products?
But that google does not consider as “duplicate content” ?
thanks regards, Joaquin
Hi,
Short description area in Porto is just a text area where you can put data an text, picture, and video format. It is not possible to fetch data as it is and show in a short description area of your product because if you add any other link of the site page it appears a shape of link, not a data.
First thing you need to set this thing differently because both a short description and long description have different purposes. If you are using the same content in both so it’s your own mistake.
In short description you need to put some attractive words regarding the product to just give a little knowledge about the product to the customer. And a detail description you just start over with specifications, features etc about products.
The following link gives you more techniques about how you can avoid duplicate content a google.https://bintime.com/blog/duplicate-content-seo
Best Regards.
Just took over a client site that uses the Porto theme. Seems that the last developer never, ever updated anything. Porto is at version 1.3. I did not see anything in the changelog for versions below 4.0. How much is it going to break the site if I update from 1.3 to current? Would I be better off just re-building it from the current version instead rather than updating? I ask because 1.3 uses the SpyroPress Builder instead of Visual Composer. I didn’t no if somewhere along the lines there was some sort of conversion from the old builder to the new builder.
Thanks
Hi,
The Theme version you are using now was created by ”Spyropress”, Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”.
And also If you update the Theme now on your site with the very latest version 5.0.1, It will surely break your complete site, So I suggest you to purchase the Porto WordPress Theme with the author named “P-Themes” and start from scratch.
Best Regards.
Dear Support,
There is any way in Porto theme to “hide” categories products ?
thanks Joaquin
Hi,
Can you please explain in more details what’s the result of what you hope to achieve? Should the shop and category pages only show products instead of other categories?
If that’s the case, you should be able to change this in Appearance >> Customizer >> WooCommerce >> Product Catalog:
Screenshot: http://cld.wthms.co/Q5Op9W
If this doesn’t help, Please contact us via our support system with your site WP Admin Login details and with screenshot of your issue so our experts will check it out for you.
Best Regards.
Hi,
Thanks for information. What I want is to hide some categories and their products related to them. Because I have removed those categories and products from my catalogue shop for the moment. Can you tell me how to do?
Sorry for not open a support ticket, by company policy we can’t receive remote support.
thanks Joaquin
I explain: composed by 4 big categories – there are subcaterories related – some of those subcategories and associate products I want to hide.
https://www.candleart.es/es/tienda/thanks,
Hi,
Sorry to say that but this is not possible using Theme and WooCommerce options, This requires customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.
Best Regards.
Hi I want change the domain of my license
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thanks bro
Most Welcome!.. 
hello , i would like to ask about my licence , i have used it before in fsg-informatique.com but i have deleted that website and not use it anymore . i would like to have a new code for the same item please . thank you
you can follow my activity history and you will see that it’s not in use anymore
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thank you 
Most Welcome!..
I want to purchase and apply this theme. However, an error occurs when entering the license and performing the plug-in process.
” The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. “
Hi,
Please turn ON your site debug mode and you will find the actual cause and path of the issue, and if you think the issue is with the Theme, then please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you and before that please once again make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/and then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
I’m using WordPress version 5.2.3. I met all the requirements of this theme. But ” The site is experiencing technical difficulties. Please check your site admin email inbox for instructions. “ I keep getting an error message. I’m new to WordPress and I’m not sure where to contact.
Hi,
Please contact us via our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you.
Best Regards.
Hi, interested buyer here and owner of multiple sites. May I ask about backing-up my own customised version of porto and applying onto many other websites? So after buying 1 license each, do I just copy/zip and paste them via FTP/cPanel, or do I have to redo it over and over again. How can I do it the right way?
Hi,
First of all thanks for showing your interest in Porto WordPress.
First of all, you have to purchase multiple licenses of the Theme for using it on multiple sites/domains as this is Envato policy you may wish to confirm from them as well.
Secondly, If you want to Customize the Theme, then I suggest you to use Child Theme for Customization and simply you have to copy the Child Theme to every site which has Porto Installed with the same version and it will work for you on your all sites.
Best Regards.
Thank you. Will i be able to attach pdf onto products category/individual pages, and as a button for people to click?
Hi,
Yes, you can, You have to upload the PDF on your site and then you have to add the URL of the PDF on click button setting using Button element, It will work for you.
Best Regards.
HOW TO INCREASE MEGA MENU COLUMN WIDTH GIVEN UNDER CATEGORIES AND PRODUCTS
Hi,
There are Three Stages of od Menu Items.Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://screenshot.net/7p5roan
And you have to set the Column width in Sub Menu Item by setting “Columns (only wide)” value as per your requirements as showing in this screenshot: https://screenshot.net/pl21db5
Best Regards.
there is buy porto link in menu bar in left side. how to add font aswsome icon befor its name.
Hi,
That has been set using Custom HTML, you will find it under Appearance >> Theme Options >> Menu >> Menu Custom Content as showing in this screenshot: https://screenshot.net/zn902iw
and you can set the Icon beside it as per your requirements using HTML code.
Best Regards.
Is Porto compatible with Elementor WooCommerce Builder
Hi,
Sorry to say that but we have not tested the Elementor WooCommerce Builder with the Theme yet, so we are unable to suggest you on it, Porto WordPress fully compatible with WP Bakery Page Builder plugin and it is also included in the Theme Package as well so I suggest you use WP Bakery Page Builder or if you want to use the Elementor WooCommerce Builder with Porto, you can try but at your own risk as we do not provide our dedicated support for any of the third-party plugin issues.
Best Regards.
is there posibility to get WooCommerce Additional Variation Images work with your theme. Iam a webdesigner of one client who has your theme
Hi,
Do not need to use any of the third party plugin, but you can simply set different variation images using Theme and WooCommerce options, Please watch this video: https://jmp.sh/Fd7K6ti
If you have any issue then please contact your client and ask your client to contact us via our support system with product purchase code for getting free support.
Best Regards.
WooCommerce Additional Variation Images adds gallery functionality to variation the normal variation(included in theme) doesn’t have it. you can see what i am talking about – https://www.youtube.com/watch?v=AuEbw3X0Irs here. Plugin here – https://wordpress.org/plugins/woo-variation-gallery/
Hi,
Then you can try this plugin with the Theme but at your own risk as we do not provides our dedicated support for the third party plugins issues because it requires customization.
Best Regards.
how to make a product slider having products added with product id
Hi,
You have to use Porto Products element and set it as slider and add/set any product in it as per your requirements as showing in this screenshot: https://screenshot.net/m5jx3fp
Best Regards.
Also possible to change the variations to a drop down selection?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color and thickness value of the border in the given code as per your requirements.
.woocommerce-widget-layered-nav-list a:not(.filter-color), .filter-item-list .filter-item {
border: 5px solid #ef1717 !important;
}
And you can change the Variation Type as Dropdown from Appearance >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://screenshot.net/zz10oi8
Best Regards.
Thnx
Most Welcome!..
Hi, I have seen some beatiful icons in Porto Demos, Can you tell me where can I download these buttons, porto demos? Thanks.
Hi,
You can simply Import all the Elements Pages on you site: At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png
OR
You can also Import any of the Demo Section on your site by using Porto Studio as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am unable to import demo content tried standard import and alternate both giving below error.
“Shop 2 installation is failed! Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.”
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/and then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/Hope you will not find the issue and if yes then please contact us via our support system with your site WP-Admin Login details so we will Import the Demo for you on your site.
Best Regards.
Hi, Can you tell me how to have the product name go over two lines. It is truncating with long product names. Thanks in advance
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Thank you very much worked perfectly.
Most Welcome!..
Oh one more question. Does css code get over written when you guys do porto updates or major releases?
Hi,
No, The Code pasted under Appearance >> Theme Options >> Skin >> Custom CSS will not be override when ever you will update the Theme so no need to worry .
Best Regards.
Thank you
Pleasure of mine
Bought this theme because its written it supports all major browsers and had all the features for my shop built in. When I bought it I was browsing with Chrome and after shop and theme setup discovered that Cart in header is not working with Firefox. Not only in my page but in all the Wordpress shop demo sites in your own page too. ONLY Firefox gives this in console log “Empty string passed to getElementById().” . I would really like to avoid searching what is the cause of this. Please fix your theme and send me an updated version of it. Thank you
Hi,
This is not the Theme issue but you are facing this warning because of the FVM “Fast Velocity Minify” plugin, Please deactivate the plugin and check your site after removing the browser cache, You will not find this warning in your console.
Best Regards.
plz reply for following issues.
1. how to change footer, i want to use footer of any other demo.
2. does it support all in one seo plugin for seo.
3. How to change the place of newsletter column which is just above to footer in my demo shop 21.
4. Sir if we create any page and add heading and text, it is found that there is narrow margin in left and right side of heading and text. how to increase the margin on both side.
5. is it possible to add multiple choice quiz with score.
6. which plugin is best for security purpose to hide theme and plugin details.
7.i want to create a page same as demo shop 19 home page. plz tell me or give me code for that.
8. in rating stars the colur is black and white, i want to change this colour. tell me how to change the star colurs of rating given below each product.
and where is porto studio to import banner.
how to enable login by facebook, google etc on registration page
Hi,
1. Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-2. Porto WordPress supports the Yoast SEO plugin, If you want you can try with All in One SEO plugin as well:
https://wordpress.org/plugins/wordpress-seo/
3. That Section just above footer has been set using Block, When you go to Appearance >> Widgets >> Footer Top Widget, you will find the Porto Block Widget set under it as showing in this screenshot: https://screenshot.net/81wovc7
which means the particular section is coming from blocks, so you have to go to blocks and finds and edit the particular block and change anything as per your requirements as showing in these screenshots: https://screenshot.net/mexomfm
& https://screenshot.net/ogz2qtw
4. You have to edit the particular ROW which you have used to set the Heading/Text on your site, and under Row Setting >> Design Options, you have to set margin/padding as per your requirements for the particular ROW, It will work for you or you can also do the same with Column Setting as well: https://screenshot.net/nvj4muz
& https://screenshot.net/6grolt0
5. Sorry to say that but this is not possible using Theme Options, You have to use any third-party plugin for it, you can try with anyone below-listed plugins.
https://wordpress.org/plugins/quiz-master-next/
https://wordpress.org/plugins/quiz-maker/
6. Sorry to say that but we have not tested any of the third-party plugins for this reason with the Theme, You can try with any third party plugin as per your requirements.
7. You have to use Porto Studio, and You will find Shop 19 Home Page under ECommerce Section as showing in this screenshot: https://screenshot.net/7kg1wi9
and How to use Porto Studio, please read it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
8. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements, It will work for you.
.star-rating:before {
color: yellow !important;
}
.star-rating span:before {
color: gold !important;
}
9. Please follow the Theme Documentation listed in Point 7.
10. You can use “Nextend Social Login and Register (Facebook, Google, Twitter)” plugin for Social Login on your site, It is purely compatible with Porto WordPress.https://wordpress.org/plugins/nextend-facebook-connect/
11. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.footer-top .widget_wysija_cont .wysija-submit {
margin-top: 0 !important;
}
Finally, I have a request for you, Please from now, If you will have any issue or multiple issues then please contact us via our support system, this platform is only used for a simple single query not for multiple and detailed issues and queries, Hope you can understand.
Best Regards.
star rating colour not work when we open the page ofdetails that product. plz see it
Hi,
Please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Hi, I am having an issues with the search feature when using WPML. When I search in another language, the search reverts everything back to the original language. Please let me know if there is something you can do to assist me with this issue. Thank you for your time.
Hi,
Sorry to say that but this is not the Theme issue this is WPML and the Search plugin issue, Please contact WPML with your issue, they will check and solve it for you or provides you the exact solution for WPML issues.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
