23226 comments found.
I am unable to import demo content tried standard import and alternate both giving below error.
“Shop 2 installation is failed! Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.”
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/and then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/Hope you will not find the issue and if yes then please contact us via our support system with your site WP-Admin Login details so we will Import the Demo for you on your site.
Best Regards.
Hi, Can you tell me how to have the product name go over two lines. It is truncating with long product names. Thanks in advance
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Thank you very much worked perfectly.
Most Welcome!.. 
Oh one more question. Does css code get over written when you guys do porto updates or major releases?
Hi,
No, The Code pasted under Appearance >> Theme Options >> Skin >> Custom CSS will not be override when ever you will update the Theme so no need to worry .
Best Regards.
Thank you
Pleasure of mine
Bought this theme because its written it supports all major browsers and had all the features for my shop built in. When I bought it I was browsing with Chrome and after shop and theme setup discovered that Cart in header is not working with Firefox. Not only in my page but in all the Wordpress shop demo sites in your own page too. ONLY Firefox gives this in console log “Empty string passed to getElementById().” . I would really like to avoid searching what is the cause of this. Please fix your theme and send me an updated version of it. Thank you
Hi,
This is not the Theme issue but you are facing this warning because of the FVM “Fast Velocity Minify” plugin, Please deactivate the plugin and check your site after removing the browser cache, You will not find this warning in your console.
Best Regards.
plz reply for following issues.
1. how to change footer, i want to use footer of any other demo.
2. does it support all in one seo plugin for seo.
3. How to change the place of newsletter column which is just above to footer in my demo shop 21.
4. Sir if we create any page and add heading and text, it is found that there is narrow margin in left and right side of heading and text. how to increase the margin on both side.
5. is it possible to add multiple choice quiz with score.
6. which plugin is best for security purpose to hide theme and plugin details.
7.i want to create a page same as demo shop 19 home page. plz tell me or give me code for that.
8. in rating stars the colur is black and white, i want to change this colour. tell me how to change the star colurs of rating given below each product.
and where is porto studio to import banner.
how to enable login by facebook, google etc on registration page
Hi,
1. Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-2. Porto WordPress supports the Yoast SEO plugin, If you want you can try with All in One SEO plugin as well:
https://wordpress.org/plugins/wordpress-seo/
3. That Section just above footer has been set using Block, When you go to Appearance >> Widgets >> Footer Top Widget, you will find the Porto Block Widget set under it as showing in this screenshot: https://screenshot.net/81wovc7
which means the particular section is coming from blocks, so you have to go to blocks and finds and edit the particular block and change anything as per your requirements as showing in these screenshots: https://screenshot.net/mexomfm
& https://screenshot.net/ogz2qtw
4. You have to edit the particular ROW which you have used to set the Heading/Text on your site, and under Row Setting >> Design Options, you have to set margin/padding as per your requirements for the particular ROW, It will work for you or you can also do the same with Column Setting as well: https://screenshot.net/nvj4muz
& https://screenshot.net/6grolt0
5. Sorry to say that but this is not possible using Theme Options, You have to use any third-party plugin for it, you can try with anyone below-listed plugins.
https://wordpress.org/plugins/quiz-master-next/
https://wordpress.org/plugins/quiz-maker/
6. Sorry to say that but we have not tested any of the third-party plugins for this reason with the Theme, You can try with any third party plugin as per your requirements.
7. You have to use Porto Studio, and You will find Shop 19 Home Page under ECommerce Section as showing in this screenshot: https://screenshot.net/7kg1wi9
and How to use Porto Studio, please read it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
8. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements, It will work for you.
.star-rating:before {
color: yellow !important;
}
.star-rating span:before {
color: gold !important;
}
9. Please follow the Theme Documentation listed in Point 7.
10. You can use “Nextend Social Login and Register (Facebook, Google, Twitter)” plugin for Social Login on your site, It is purely compatible with Porto WordPress.https://wordpress.org/plugins/nextend-facebook-connect/
11. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.footer-top .widget_wysija_cont .wysija-submit {
margin-top: 0 !important;
}
Finally, I have a request for you, Please from now, If you will have any issue or multiple issues then please contact us via our support system, this platform is only used for a simple single query not for multiple and detailed issues and queries, Hope you can understand.
Best Regards.
star rating colour not work when we open the page ofdetails that product. plz see it
Hi,
Please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Hi, I am having an issues with the search feature when using WPML. When I search in another language, the search reverts everything back to the original language. Please let me know if there is something you can do to assist me with this issue. Thank you for your time.
Hi,
Sorry to say that but this is not the Theme issue this is WPML and the Search plugin issue, Please contact WPML with your issue, they will check and solve it for you or provides you the exact solution for WPML issues.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you help me with adding a spinner when a customer pressed the “Place Order” Button? Now you have to wait when the payment gateway is ready. A custom gif/spinner would be a great solution.
Thank you for the great support!
Hi,
There are 2 possible styles of “Add to Cart Notification Type”, the Theme provides, and style 2 is the same loading spinner style that you want, so please try style 2 once, you can set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://screenshot.net/86yryu6
, Hope it helps.
Best Regards.
This is for the add to cart option. Is there also an option for “Place order” when they have to pay? or is this the same?
Hi,
No, sorry to say that but there is no Option for “Place order”, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
Best Regards.
Hi! I can’t disable the function “Enable Web Font Loader for Google Fonts”. I turn it off, save it, go again, and it’s back on. How to disable it completely?
Hi,
You can turn OFF the Google Fonts from Appearance >> Theme Options >> Skin >> Typography as showing in this screenshot: https://screenshot.net/lj2pgbn
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I should migrate the site from one domain to another as I can with the license
Hi,
Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hey, I testing all the demos but now I get the message: Your ip address is blocked as spam. Can you flush my IP So I can build my site? Thank you
Hi,
This issue occurs when you have used the same purchase code more then 100 times, or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
Best Regards.
Hello! Sir, i faced a problem which is, When i add “Home” page in featured image https://prnt.sc/p7q4jk after add featured image it is showing on the front page.How to hide this? Featured image add is very import when you work SEO customization,
Best Regards.
Hi,
There is only way, you have to hide it using Custom CSS, Please set the Featured Image to your Home Page and then share the URL of the page with me here so that I’ll set the Custom CSS for you.
Best Regards.
Hello! Sir,
https://thebuyernet.com/ i add the featured image then it show my front page please check it.Best Regards.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.page-image.single {
display: none !important;
}
Best Regards.
oh! my god how is it possible it’s working thank you so so much sir!
Best Regards.
Most Welcome!..
How to remove popup appearing on home page
Hi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hi
1. How to add slider of any other demo in other demo as such without any change.
2. Sir what are the dom elements . Does these will reduce when I will put my pages on websites.
3. How to make any new page. Give me any link.
Also tell how to change colour of skin and header.
Hi,
1. You can use Porto Studio, Banners (22) and Banner Slides (13) as showing in the below given screenshots and Import any of the banner on your site as per your requirements:
https://screenshot.net/2gox5ud
https://screenshot.net/36pm0i1
2. The DOM is the way Javascript sees its containing pages’ data. It is an object that includes how the HTML/XHTML/XML is formatted, as well as the browser state.
A DOM element is something like a DIV, HTML, BODY element on a page. You can add classes to all of these using CSS, or interact with them using JS.
So you can reduce the DOM elements using Speed Optimization Wizard or please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
3. Please read and follow the instructions written in this article:
https://www.siteground.com/kb/how_to_create_a_page_in_wordpress/
4. Regarding changing the color of Header please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
Best Regards.
Hi, ever since the last update I can’t set up a block in menu items. All the menu options like Columns, Background Image, Block are not showing. How can I fix this?
Hi,
There are Three Stages of od Menu Items.
Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://screenshot.net/7p5roan
And the Block Option will only available in Sub Menu only as showing in this screenshot: https://screenshot.net/mlek5ud
This is how it works.
Best Regards.
I’m interested! But can you tell me about 1. SMS notification Order and others 2. Indian GST 3. Mail Notification 4. Indian logistic shipping track How can I manage it? Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
As you know Porto WordPress Theme is based on WooCommerce and you will be able to use all the default WooCommerce features, You can read all about WooCommerce here: https://docs.woocommerce.com/documentation/plugins/woocommerce/
Best Regards.
Hi, for some reason the comments are now displaying on all pages with theme options set to no comments. How can we fix this?
Thanks
Hi,
Please make sure that you have turned OFF the Comments from Appearance >> Theme Options >> Page as well as showing in this screenshot: https://screenshot.net/yg7pmt8
Please read and follow the instructions written in this article:
https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
sir my queries are still pending.
plz install my demo properly. i have tried two times but some of part of pages are missing or not properly arranged.
Also answer my above queries.
Hi,
Replied your support ticket, please check your ticket reply and reply to your ticket accordingly, and your site is also working fine with a complete Demo, It is surely the cache issue at your end nothing else: https://screenshot.net/gw0q1ap
Best Regards.
hi, i have sent u all details, plz now do following changes.
1. Set all plugins to make my website fully optimized like your demo. i mean that plz see the settings of WP super cache, velocity minify, spped optimize wizard as per ur demo of shop 21.
2. Also now when site loads u can see that first other fonts appears after that actual fonts of theme appear. plz set theme fonts permanent appearing.
3. plz provide video links to understand the editing of pages.
4. How to add more fields in registration form.
5. how to redirect to same page after forced login to users.
6. how to get new registration information mail and also how to send reply after registration.
7. How to set login using Social media like face book, google etc on registration page.
8. How to set subscribe to newsseltter option provided in the theme pages.
thanks a lot, plz clearify the points so that i can go further for editing.Hi,
We have replied your support ticket please check your ticket reply and reply to your ticket properly.
2. This is not the issue but this is called browser rendering, Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
3. You will find all the Theme Videos here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
4. Please read and follow the instructions written in the below-given articles:
https://wpeverest.com/blog/woocommerce-registration-form/
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://medium.com/visualmodo/how-to-add-woocommerce-custom-fields-in-registration-form-79fe7414b0ca
5. This is not possible using Theme Options, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team.
6. You will find the Registration Option under WooCommerce >> Setting >> Accounts & Privacy: https://screenshot.net/g3901ig
7. You can use this plugin: https://wordpress.org/plugins/nextend-facebook-connect/
8. Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
I deleted wp bakery builder and it got error, Do I have to use this plugin ?, I only want to use Elementor pro.
Hi,
Yes, WP Bakery is the required plugin for Porto WordPress Theme you must have to use it.
Best Regards.
Hi,
I have followed these steps:
1. Go to ‘Appearance > Customize > WooCommerce > Checkout’
2. Set the ‘Phone filed’ to ‘Required’
3. See the ‘Phone field’ still has the (Optional) label next to it.
Please look at this screenshot: https://ibb.co/fHZRZSg
Thannks
Hi,
Just tested it at my end now and it is working perfectly fine at my end, Please see these screenshots: https://screenshot.net/gz1pga8
& https://screenshot.net/g7wldsz
I noticed you are using the old version of the Theme: https://screenshot.net/g3oe8u3
and this is causing an issue on your site, So please update the WP and Theme and also the Theme required/recommended plugins on your site and finally update the WooCommerce Database as well and check your site after removing the browser cache, Hope your issue will solve.
Best Regards.
hi , sir i have purchased your theme. plz see it, i have to install demo shop 21, plz check i am observing error messages at lot of places.
Hi,
Just checked your site now at my end and it is working fine as showing in this screenshot: https://screenshot.net/g65vdi6
, If you have any issue then please contact us via our support system with your site WP Admin Login details so we will check and solve it for you or provides you the complete solution for it.
Best Regards.
Hi, I have tried all third party plugins but none is able to improve expire header score and no. Of dom elements.
So plz provide us proper setting of velocity minify and wp super chache as used by u in demo.
Plz send me screen shots of their settings.
Also tell me how to use slider settings of other demos in my from.
Hi,
Regarding FVM: You can read all about it here in FAQ and Description Section: https://wordpress.org/plugins/fast-velocity-minify/
And Regarding Super Cache: You can also read in here in FAQ and Description: https://wordpress.org/plugins/wp-super-cache/
Please again read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, if you want our paid Customization services, you can contact our Customization team as well.
Best Regards.
