Please read our last message above.

My bad ! You’re damn right. I didn’t delete former pages _” Thanks a lot, you’re very efficient. Real pleasure

Thank you for confirming! If you are starting from scratch and you want to avoid other errors, it better starts from a blank installation. You can use plugins like WP Reset etc…

Hi rack38! I’m sorry but I really don’t get you, can you please show your site so we can inspect? Otherwise please verify if you have also in our demo.

Got it! Thanks much, once again!

Thank you for confirming!

Thank you so much!!

Hello Richard, Uncode is fully compatible with PHP 7, what is the exact PHP version your server runs and what version of Uncode do you have? Could you provide your site URL please to better check?
Best

Hi o7nyc! The colors are not supposed to work with the Media Icons (icons that you import in the Icon Media Box) and there is also a note: https://undsgn.d.pr/qz6m5O
You need to open the SVG files and change colors here, please open these files with a text editor and you will find the hexadecimal color to change. In few words SVG are a stand-alone file that cannot be accessed by the color option.

Are you saying I can change the color of the svg from a text editor? Which text editor do you recommend? I’m not familiar with this process.

What it sounds like is I need to change the color before I upload it into WordPress. I do this with a text editor or code editor. But I don’t know how to do this.

Just open the SVG file with a text editor (for example on Mac TextEdit) and you should see something like this: https://undsgn.d.pr/UFjh7f

Hi oberseite! I don’t remember we have 2em for paragraphs, can you please show your site URL so we can verify and in case suggest a working method?

Hi there. gohsg.com/home is where the spacing looks off to us, versus a custom .8 on gohsg.com/shuttles. We’d like it to look like the shuttle page, not what’s on the homepage, throughout the site.

Hi oberseite! The main problem seems that you are using inline codes in your text, you should remove the format before paste in the module: https://undsgn.d.pr/zIdFbQ – https://undsgn.d.pr/HZwZfu
This happen generally when you copy texts from Word. You have this error also inside your headings… a normal/clean text is something like this: https://undsgn.d.pr/fbR8FX
Now don’t understand what you need to change but definitely a custom .8 doesn’t seems what you need: https://undsgn.d.pr/YkEWxh

Hi waseem_aslam_! Your images are not accessible, anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

I’m adding this code to show sizes on category product pages

Working fine on twenty seventeen theme but i’m getting this error when try to add to your theme.

Please help!!!

Hi, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi and thank you for interest!
Yes, its not only compatible but also officially certified by the WPML team, this means that everything was tested and that if you have any problems they take care to help: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified

great, thanks!

another question: is it possible to have on a single website more portfolio “index” like this one https://undsgn.com/uncode/homepages/portfolio-agency/ ?

(let’s say the homepage with the last XX products, then another page with only the one of the category “red” with a similar layout etc.”)

thanks

Hi dandepanda and sorry for the delay during weekend! Yes sure, you can create the same also with products, confirmed!

Hi becker1! Without a specific check to your site it’s not possible identify a cause, anyway this is an old Uncode file that is no more part of the theme from lot of time… try to update to a recent version, maybe this helps!

Hi telechargertn! We don’t have special customisations for LearnDash but I remember some users used it. In case you have any compatibility problems related we can offer a refund so you can test risk free.

Hi vieckowski and thank you for interest!
You can use the Posts module with the query to Products, it’s the same module you see in use any time in all our demo you see a loop of products (from grid, to metro, to carousels)... Let us know if you need more info!

Hi OmriS and thank you for interest! No sorry we don’t have this one.

Ahh ok. If I find a wpbakery add on that does it, would it be compatible with your custom wpbakery?

I’m sorry I don’t know this one, there are too many extensions.

Hi sacher007! The new version of LayerSlider will be shipped as always with the new Uncode update, you can find more info here: https://support.undsgn.com/hc/articles/213454629
Not sure what you mean with “i would like activate”... if you have your own license of LayerSlider you can activate it at any time and the activation is portred for future updates of the plugins.

Ok. They write me the product is not activated. i don’t have my own licence. How I activate layerslider. The same probelm is slider revolution.

Hi sacher007! Please find here all the info you need, you are free to use this plugin also if it’s not activated. You require activation (your own license) if you want to use some of the reserved features or to update the plugin your own: https://support.undsgn.com/hc/articles/213454629

Hi fran! What plugin you are using to create the multi-language? If you are using WPML there is an “automatic” option: https://support.undsgn.com/hc/articles/214003905
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

THANKS !!!

Thank you for confirming!

As explained in the documentation the “Deregister” button free the field if you need to insert another Purchase Code but if you want to unregister a Purchase Code you have to contact authors when old installations of Uncode are deactivated and files deleted from old server. Now unlocked for you, please test.

Then shouldnt the button say “Add another code” instead of “deregister”? -... Code works now, only thing that worries is 3rd party monitoring, i understand you dont want to be stolen , but can you explain how you have contact with server EVEN though the theme is deactivated … i mean is that even LEGAL?

You can review this in the Terms of Use: “Each license entitles one person for a single project. The term ‘Register your product’ means connecting to our API server and validating your Purchase Code for the installation. With this checkbox you are asked to approve permissions to run the Product Registration and validate your installation. This way you confirm you are compliant with the Envato License and Envato License Terms.”
Moreover there is a checkbox you confirmed before you register the product.

You have definitely done a good job on optimisations or also goodlayers uses as we do extra scripts, this is a quick test for the first 2 pages I found of them: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.goodlayers.com%2Finfinite%2Fhomepages%2Flanding%2F – https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.goodlayers.com%2Finfinite%2Fhomepages%2Fsoftware%2F

It’s been a lot of work. Removing unneeded scrips on a per page basis not to mention the countless other modifications. Daunting doing it all again but think it might be time for a fresh design.

I know, optimize for all speed tests it’s an art and it’s also something that needs to be done completely custom trying to strip all extras and sacrificing something.

Hi aainfantino and thank you for appreciate Uncode!
The “Read More” tag is only used (and supposed to be used) to “cut” a blog posts when you create a thumbnail… the part above the “Read More” is the part of text that you see in the thumbnail preview, then when you click on it you access the whole article ( just a basic example https://undsgn.d.pr/vTUmqY ). Unfortunately, there is not function that can do what you ask, the most similar is the accordion module…

Ahhh understood, thank you for your explanation and super fast reply.

Hi aainfantino and thank you for confirming!

Hi sportmall! Without a check to your site it’s not possible to debug but this can be related to the inability of your server/installation to read the JSON file with all the icons. You should verify if JSON is enabled and if you have a permission issue. Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi WPPathFinder! You can contact us via our profile, you should see a contact form on the right sidebar: https://themeforest.net/user/undsgn

Please check your email. I just sent the offer.

Hi Joshadik307! Unfortunately from recent autoplay policy changes Chrome requires you specifically click to play, in a few words not autoplay video are allowed: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

For what its worth I was able to fix the issue by adding: ‘allow’: ‘autoplay’, to the Vimeo iframe JS code (library/js/plugins.js line:11297)

Hi Joshadik307 and thank you for sharing, i notify developer to check this one!