23241 comments found.
hi, the feature image on products is blurred (gallery images are fine, just first featured blurred) ,,, looking for the product image size settings in woo settings and porto and cannot find?!
theres no ‘display’ tab on product settings like it says there should be in everything im reading online
Hi,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Best Regards.
“Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section”
I don’t see javascript code area in theme options. I need add Google Analytics code and Google Search Console code. Can you help me?
Hi,
Please read and follow the instructions written in the below-given articles:
1. https://www.monsterinsights.com/how-to-add-google-analytics-to-wordpress-without-a-plugin/
2. https://websitesetup.org/google-analytics-wordpress/
3. https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
4. https://kinsta.com/blog/add-google-analytics-to-wordpress/You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section
OR
You can install this Google Analytics Dashboard for the WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site:
https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
And if you are unable to see the Theme Options >> JS Code then it is because you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot: https://pasteboard.co/IhNS4ld.png and under Live Theme Options Panel, you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot: https://pasteboard.co/IhNSSiI.png that is all, the customize options are not disappeared but only changed its places, But if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot: https://pasteboard.co/IhNV6gj.png Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot: https://pasteboard.co/IhNVJZD.png and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot: https://pasteboard.co/IhNWdHP.png This is how it workes, Hope its all clear now.
Best Regards.
View cart , i see no option to change this text , i see that the word also have my dutch language ( winkelmand ) but everything is ok , but only view cart stays english .. what can i do , loco translate don’t work at this moment
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
My client who have buy the theme and ask me for this to check it out, he dont know how too : i found the solution , plugin : Translatepress and then select language English ( UK ) ( en_GB ) there is the view cart text. here you can change it to everything. My client says , Porto is the best Shop Theme on Themeforest. I must say it works amazingly great and easy use. People should use Porto for their online shop.
Hi,
Sound’s Good! That you have found and solved the issue by yourself..
And thanks for your appreciation and kind words, we are pleased.
And please next time contact via our support system with your Client product purchased Envato Account so we will entertain you with high pleasure.
Best Regards.
Hello, i have bought the license or theme for my domain anblik.com which i am no longer using i would like to use the license on new domain, it gives me a message that says code already used. Please Assist.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, Before buying the theme, just want to know if I can add filter ( Length, Color, Size, Brand) on Woo-commerce category page?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily set the Filters for Shop/Category pages with Product Attributes as per your requirements, you can check it on my test site here:http://hubdatasolutions.com/pearl/porto/shop2/Categoria-productos/blouse/
Best Regards.
Thanks for your quick response.
Most Welcome!..
I have few queries before buying this theme. 1. Can i change/edit/disable the newsletter sign up pop-up? 2. Is there any option to change the filter type to non ajax where a customer can click on the submit button after selecting all the filter type? 3. Can i also add multiple tax rates for different product types? 4. Can i add SALE button in menu link with different colour?
Kindly provifr answers for these. regards
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, you can easily change/edit/disable the newsletter sign up the pop-up.
2. No, sorry to say that but the filters only work on Ajax.
3. By default, WooCommerce provides the functionality of setting the Tax for products and you can read all about it here:https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/but you want to set the different taxes for different products and here is the solution:
https://stackoverflow.com/questions/39506130/a-different-tax-rate-for-one-woocommerce-product
4. No, You can add the Sale Button in Menu using Custom CSS and also you can change the Color as well using Custom CSS.
Best Regards.
Dear Team,
We have selected Portfolio as 3 columns (Grid) and displaying 9 portfolio post in pagination. We have found issues in page number “5” since it showing 8 post only and in page number “7” displaying 4 post screenshot attached for your reference.
https://imgur.com/a/U8J9rBDCan you please explain the issues and provide a solution to fix as earliest possible
Thanks
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins and check your site after removing the server, site and browser cache and if yes then please once check after deactivating all the third party plugins and check your site after removing the cache, I am sure your issue will solve and then again you have to activate all the third party plugins again one by one and check which one is creating an issue on your site.
OR
Please go to WP-Dashboard >> Setting >> Reading and set ”Blog pages show at most” and “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/HYWEtV5.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
My Sticky Header doesn’t work right on Mobile Version. My Minicart logo always appear outside of the screen. Please look at those screenshots.
Thanks,
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media(max-width: 991px){
#header.sticky-header .header-main .header-center {
-ms-flex: 0.8 !important;
flex: 0.8 !important;
}
}
Best Regards.
It worked,
Thanks
Most Welcome!.. 
Hello, I commented with my other account. Sorry. Didn’t even knew I had 2, lol. So, I’l just copy-paste the previous one “Hello, tried to update porto and it says that my ip address is blocked as spam. What should I do? Thanks!
“
Hi,
I have flushed your IP, Please try again now, You will not finds the issue anymore.
Best Regards.
PLZ Check the slider of home page of my website, it is not displaying properly on firefox mozilla browser, even your own porto theme shop bookseller demo slider is also has same problem.
plz resolve it immediatly. also tell how to reduce tha gap of products displaying in slider. and why name of product not showing completly.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .product-image {
z-index: 999 !important;
}
Best Regards.
Plz answer it also
also tell how to reduce tha gap of products displaying in slider. and why name of product not showing completly
Hi,
You can not reduce the gap of products but you can change the Number of Columns, Please edit your Home Page and you will find Porto Product Categories element, You have to edit it and change the Number of Columns as showing in this screenshot: https://screenshot.net/j9y56fz
And for showing complete name, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
Best Regards.
thanks, see my remaining issue on my new ticket
Hi,
Please be patience now, once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Hello, tried to update porto and it says that my ip address is blocked as spam. What should I do? Thanks!
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hello There! I think i have a small bug. Today i was editing the menu->top navigation and i just changed the order to wishlist come before my account and now both icons got hidden. They are still there.. i can click on them as you can see here http://susanasusi.com.br/wp-content/uploads/2019/09/ShopBug.png Must be something really easy, any tips?
Hi,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and provides you the exact and proper solution for it.
Best Regards.
Where i can find the news later pop up from
Hi,
Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Since my last update, i got problems with “Porto Fancy Text” not showing good in frontend. The bold text doesnt slide up and down anymore but is shown on 1 line making it horrible.
Hi,
Can you please contact us via our support system with your site WP-Admin Login details so we will check and solve the issue for you on your site.
Best Regards.
hi guys, i am trying hide the stock count on category page i have succefully done it with this code .stock {display: none;} but it hides also the stock count on product page.
so i wonder if anyone know how i can hide it only on category page?
warm regards Birken
Hi,
Please try with the below-given code, It will only work on your site Shop/Category pages only.
.tax-product_cat .stock {
display: none;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have registered a license in the A domain. But I want to change the license to domain B. Is it possible?
Hi,
Yes, you can, please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Thank you for your help.
Most Welcome!..
Hi If I have one license, can I use one license for local development and online website. Because I will develop it offline in local and will send the update to the online website.
Please advise.
Best Regards Rudi
Hi,
Yes, you can, please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi,
Question after this process >> Now before migrating or using the theme on Live site you have to deactivate the License from the test site by going into Porto >> Setup Wizard >> Activate and you will find the Deactivate button just click on it, it will deactivate the license from the test site. *
After Deactivate the license on the test site. Can I still continue use the test site on local ? Because I am continuing develop on test site.
Thanks Best Regards
Rudi
Hi,
Yes, you can but you can not able to update the Theme and Importing any Demo without License of the Theme and also some times it creates different issues on the site as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
my website just got broken after i updated the theme.. posted the issue yesterday and still waiting for the reply after 24 hours..!! plz look into this issue asap. many thanks
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST Yesterday was Sunday and a weekend, so always be patience on weekends you will get the reply after the weekends as this is the standard way of getting support Globally, for now, we have just replied your ticket #59034, Please check your ticket reply and reply to your ticket properly.
Best Regards.
I am running porto theme on a number of sites. On all sites, when I import one (1) image into the media library it creates 24 images in the file manager on my server. While I understand that these files are used for various images on the site. I could only count 7 areas in which the main photo might be used in wordpress and the website through to the checkout.
On one site it is creating over 40 images for one image import into the media library. This seems an excessive amount of files for one product. Also our site is going to have thousands of products and even if the images are compressed having 24 or 40 images is going to created a lot of wasted file space.
How can I limit the amount of images that are created?
Hi,
Some of the images duplication done by WordPress, and it is for different Posts and also the default functionality of the WordPress for prevent it, please read and follow the instructions written in this article:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
And the Theme also generated some image sizes which it requires, You can also turn it OFF as well as per your requirements, please add the following code in child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
functionporto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
Hope this helps and all clear.
Best Regards.
OK thank you very much and if I do either of the above is that likely to brake images on the website.
Hi,
Yes, If you turn OFF any of the image which used on your site it will surely break that Image part.
Best Regards.
Also after reading the first article about wordpress images can you tell me if Porto uses any of the wordpress default thumbnails throughout the site?
Getting a Syntax error “unexpected ;” can you tell me if I have it in the right place. I copied and pasted what you put above. http://www.imagebam.com/image/145e311321226299
just to be clear is says “unexpected ; (semicolon) ” wanted to make sure you saw the semicolon in the brackets. Should I just remove the semicolon from that line?
Hi,
Porto uses only its default Image Sizes which it requires but not WordPress Image Sizes, WordPress Image sizes are different from the Theme and it has been used by Posts etc..
And regarding your issue, I am sorry but the above code is correct only the space removed from “functionporto_child_setup()” which is creating an issue on your site.
Please try to copy the below-given code, I am sure it will work for you:
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
And if you have any issue remaining then please contact us via our support system so our experts will help you out in solving your issues.
Best Regards.
Thank you this worked. What are other parameters for removing images. Because for the product images, not the main one but the addtional ones, becuase they are all creating 20 files which are not needed only one seems to be required. I don’t want to have to manally delete files so if there are parameters like “blog-large” etc for the product images I would love to know what they are so I can reduce the images.
Hi,
You have to find those by yourself and remove any one as per your requirements and if you have any issue remaining then please generate a ticket via our support system.
Thanks.
ok so u are saying the parameters are not porto specific?
Hi,
Those are Porto Specific parameters but this requires Customization, I already shared the Customized code with you, now you have to do it yourself, Otherwise, contact our Customization team.
Best Regards,
I have done that. But WordPress has 4 sizes, woocommerce adds another 3 sizes which is 7. Your code above reduced the 40 files to 20. 20 – 7 (wp and wc gen) is 13 so to my calculating there are still 13 sizes being generated by porto for one product image. This is why I keep asking you.
Hi,
OK, I already shared all the info with you which I have, now this is something which is coming from WP, WC, or Theme core files and it requires Customization, So I request/suggest you to contact our Customization team.
Thanks for your understanding.
How to change license from development domain to production domain?
Hi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
