26686 comments found.
Rev Slider Demos are not in the Folder
Hello,
Please, just check our Video Tutorial from this point: https://youtu.be/oSY2MDPIt3w?list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&t=160
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to submit a ticket but this option is gone.. Could you help me out?
Hello there,
Thank you for writing in. The Qode Support Center has been moved to our centralized support platform. Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. If you wish to submit a new support request, for all new inquiries please head on to our Help Center https://helpcenter.qodeinteractive.com Feel free to check this article to find out more about Sign up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I use % instead of PX in the design options for the pages. The % symbol seems to be ignored, is this really not an option? Am I stuck with PX only?
Hello,
It depends which option you want to set, some options could be set with both units, and some needs to have just number without unit and px will be added. It is always stated in description of that field. For further assistance, our support team is on your service here https://helpcenter.qodeinteractive.com/ Feel free to “submit a request” there and our agent will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hola , buenas noches. tengo un problema subiendo la demo original de la plantilla bridge, no me suben las fotos, no sube nada a medios en mi wordpress , lo hecho un parade veces y nada . Un saludo
Hello,
Thank you for writing in. Please, for any question like this one that requires technical help, head on to our Help Center https://helpcenter.qodeinteractive.com Feel free to check this article to find out more about Sign up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Our support team will assist you there.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Quick question please … Bridge theme and need to reduce spacing with centered header logo and menu. there is a large gap. Thank you. Site is: https://occ911.com
I prefer a quick reply than the new ticket system as it simply has taken too long in my last inquiry needs for other sites. I own 15+ licenses for Bridge and love it.
Hello,
You could just add this part of code:
.side_menu_button {
height: 100px;
}
nav.main_menu ul li.active a {
line-height: 100px;
}in Custom Css.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello ! Sorry to disturb you but in my theme, i have the white row with the logo and the menu and just below another white bar (white row) which i don’t know how to delete. I use revolution slider and the white row is between my revolution slider and the header with the logo and menu. How can i delete it please ? thanks for your time and help
Hello ! Sorry to disturb you but in my theme, i have the white row with the logo and the menu and just below another white bar (white row) which i don’t know how to delete. I use revolution slider and the white row is between my revolution slider and the header with the logo and menu. How can i delete it please ? thanks for your time and help http://etude-de-marche.biz/
Hi,
Just go to Qode Options > Title and set 0 for padding for this margin after title https://www.screencast.com/t/B0IYR2cSY That should be helpful.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have been your theme for several years in the latest update I got a problem that is explained very well here: https://qode.ticksy.com/ticket/2157577/
This piece of code is reseting all bottom margins:
/* ==== Qode Carousel Slider – End ==== */ .wpb_row, .wpb_content_element, ul.wpb_thumbnails-fluid > li, .last_toggle_el_margin, .wpb_button { margin-bottom: 0 !important; }
Could you share the fix? Thanks.
Hello,
Please, note that WPBakery changed place of loading custom css per page and this effected all user’s websites including our demo websites, too. We wrote them to revert back to old behavior, but we din’t get affirmative response. So, the only way is to add your custom css code with !important but also with stronger css selector. If you need further help, our support team could try to assist you, just reach them here: https://helpcenter.qodeinteractive.com Thanks!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand what is the problem and that you relay in a third party plugin, but what is the solution? So can’t we use margin-bottom anymore? What about the pages we have already created? Do we need to change it manually?
You should warn your users about this condition before updating to last WP Bakery version… in my case I only have dozens of pages, I don’t want to imagine how this hurt to people with hundred of pages.
How could I get the previous WP Bakery version?
Hi again,
Feel free to open wp-content/themes/bridge/css/stylesheet.css and search for this part of code you’ve quoted in previous reply and just remove it in that case if you already have so many pages where you are overriding it. We hope it should be helpful. If you need further investigation, feel free to reach us here support@qodeinteractive.com
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I removed that part before contacting you, it solved the issue in some rows but then some undesired margins appeared in others. So not really a solution… how did you fix it? Just avoiding margin-bottom and replacing all margin-bottom for padding-bottom?
You should offer a new release with WP Bakery previous version until you or they fix this issue.
And you definitively should add a note in your documentation that in the current version margin-bottom doesn’t work. It will save lots of headaches to your clients.
Hello,
Thank you for your feedback. Yes, we are trying a best way to resolve this. Thanks for understanding.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You are not answering my questions…
How did you fix it? Just avoiding margin-bottom and replacing all margin-bottom for padding-bottom? How could I get the previous version of WP Bakery?
Hi,
We still didn’t change anything. We are trying to find the best solution so all installations will be ok even after that change.
If you need previous WP Bakery page builder version, we could provide it to you, just reach us here support@qodeinteractive.com
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys after update I see the portfolio without space between any post, see any page of this site
https://goblinviaggi.itHello,
it looks like you didn’t update our Bridge Core plugin, you just updated a theme. Please, update plugin, too, and then check this again. Thanks
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
After your theme update I still seem to be getting issues with pages ‘losing connection’ on the backend WP Bakery page builder.
Looking at waterfall / dev tools this seems to be down to ajax-admin.php calls hanging…
Is this an issue you know of?
Also – in terms of the new support site (no longer Ticksy) do we have to create a new login or are the usernames / passwords ported from Ticksy?
Thanks!
Hello there,
The Qode Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center. https://helpcenter.qodeinteractive.com Here is an article where is explained step by step how to “Submit a Request” https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Our support team will gladly assist you there.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am using the City Listings structure with your theme for our website. On the homepage, I would like to add excerpts for the listings lists as they currently only preview the Business name, price and star rating. Can you please let me know how I can do with via admin or modifying the files? Thanks
Hello,
Please, for any question like this one, reach our support team here: https://helpcenter.qodeinteractive.com/ Just “Submit a request” and our agent will gladly assist you with anything that could be done within our theme.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. I am currently using localhost for the build but once I move to the live hosting I will be in touch about this matter.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode,
Great theme! I’m about to purchase Bridge in order to build a website with a directory on it.
Does the listing function for this theme have an option for business owners to submit their listing (on the front end of the website, via a form)?
I would review then details and tweak it if needed and upload the listing to the directory.
If not, could you suggest how this can be done?
Thank you!
Hello,
Thank you for your kind words. Glad to hear you like our Bridge theme. Yes, there is an option you need for listing submission by business owners. Feel free to check our Listing Bridge demo http://bridge91.qodeinteractive.com/?_ga=2.85641054.672798122.1571039057-1580209011.1533281110 and this functionality by using the following credentials to log in and check out the user dashboard and all the amazing options it provides username: test password: test If there is any other doubt, we are here.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your swift reply! Just to clarify my scenario: - I’d like to just create a form where people can fill out their business listing on a form on the front end of the website (without needing to log in) - I will get notified of the new listing submission via e-mail - Then I would potentially edit the submitted listing and simply press a button to upload it as a new listing to the directory
From what I’m understanding, the above demo: - Requires people to create an account to submit a listing?
Apologies if this seems obvious, I’m new to business listing and just want to clarify that the functionality will suit my needs
Hello,
Yes, correct, user need to be logged in to submit a listing. What you are asking is requiring code modification actually. Sorry for that.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again, thank you for your help. I have gone ahead with the purchase of your theme.
I have some questions regarding the business directory (city listing demo). It now appears that it is a job listing rather than a business directory. Is that correct?
My aim is to create a business listing for individual shops in a shopping centre. They are pretty straightforward requiring 1 image (logo), trading hours, address location along with a (google) map, phone number and link to their instagram.
I’ll create categories such as “Women’s” “Men’s” “Health” “Food & Drink” etc. So these will be shown in grid form on the “Directory” page.
Now everything for the listing seems to revolve around “job listing”.
Are you able to please help me with this? Am I able to submit a private ticket somewhere via Ticksy?
Thank you!
You are welcome. Glad to hear you’ve chosen Bridge.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center https://helpcenter.qodeinteractive.com Feel free to check this article to find out more about Sign up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center So, you’ll need to be logged in on helpcenter in order to Submit a Request.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Social Icons are not showing correctly on Google Chrome in Desktop. Instead of the correct social icon, it’s just a square box. The icons show on mobile and safari device but just not the Chrome browser? I have cleared the cache on browser.
How can this be fixed?
-
Hello,
Please, check this article where solution for this issue is explained: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters It should be helpful.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’m looking for the Etsy font icon for font awesome, according to your changelog you’re using font awesome version 4.7 which does include the Etsy font. I’m using your Qode Social Icon widget feature and it’s not displaying. I’m running the latest Bridge version.
https://fontawesome.com/v4.7.0/icon/etsyPlease advise, Thanks!
Hello there,
Yes, we have in plan including FA 5 into Bridge theme, however we’ve stumbled across some integration issues, which would affect some users and we’re working that out. We don’t know the exact release date, but version 5 is definitely in plan for some future Bridge updates. At the moment we could suggest to use image in this case where you will add this exact icon as image.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
I’ve been several days trying to solve a problem without success and I turn to you to solve it.
In the home of the web https://dpplus.es/, I have included at the top, a module with 4 banner elements with a text linked to a URL. So far, good. The problem is that when positioning the pointer on each banner the text disappears … How could I set the text to be displayed when the pointer is positioned on each banner?
Thanks in advance
Greetings
Hello there,
Just add this part of code:
.qode-banner:hover .qode-banner-content {
opacity: 1;
}in Custom Css.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great!
Thank you very much!
You are welcome.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I purchased the theme, and need support assistance but your ticksy site isn’t working (the “submit ticket” button isn’t visible). I’m trying to add a widget to the website that will display a pop-up window when a button is clicked.
I need to add this functionality to the "book now" button in the header of the website as well as to a the "get started" button near the top of the page. I've tried everything, but I cannot get it to work.However, I am able to link to regular text and get the the pop-up to appear (I just can’t get the pop-up to appear when a button is clicked).
Here’s the tag (again, this is for linking from text, but I want to link from buttons): Schedule Online
How can I get this to work for the two buttons?
Hello there,
The Qode Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center. https://helpcenter.qodeinteractive.com Here is an article where is explained step by step how to “Submit a Request” https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Our support team will gladly assist you there.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Why do you close option for opening new tickets on your website https://qode.ticksy.com? My support is not expired but you close option to create new tickets… https://share.getcloudapp.com/12uENjY7
Hello,
The Qode Support Center has been moved to our centralized support platform. Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. If you wish to submit a new support request, for all new inquiries please head on to our Help Center. https://helpcenter.qodeinteractive.com Here is an article where is explained step by step how you could sign up there and Submit a Request:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had bought your theme awhile ago, and it got hacked. I have fixed this however, now that i have fixed this and updated everything, the Media Library is not working, I cannot upload images. The developer I am working with to fix this has already changed the file permissions.
Hello there,
We are really sorry to hear about that. When it comes to images, first idea is to contact hosting provider to check if there is any error in error log. But also, feel free to Submit a Request at https://helpcenter.qodeinteractive.com Just include your website URL With wp-admin access.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, since I bought this awhile ago, its saying my renew support has expired, however, its not from my end this isn’t working, its the theme not working. What should i do?
Hi,
Did you contact your hosting provider? Feel free to share their response with us here support@qodeinteractive.com and include your wp-admin access. Thanks
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It wont allow me, it says Support for “Bridge – Creative Multipurpose WordPress Theme” item has expire when i try and contact support.
Hi,
We advised in previous reply to reach us via email and we will investigate. Thank you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You seem to have disabled the ability to submit a ticket via your support website? Ability to reply to previous tickets disabled too?
Not urgent, but trying to report minor bug where Blog Single author disable setting doesn’t work. Trying to send you screenshots demonstrating.
Hello,
Thank you for writing in. The Qode Support Center has been moved to our centralized support platform. Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. If you wish to submit a new support request, for all new inquiries please head on to our Help Center https://helpcenter.qodeinteractive.com Feel free to check this article to find out more about Sign up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, will you send us logins? How do we ensure previous tickets are moved over to the new platform?
You are able to create your account on our helpcenter and then you could Submit new Request. All previously created tickets will be available for check on ticksy platform.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
New account created. How do we migrate previous tickets across to new platform?
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would like to add a “PLAY” icon over the video thumbnails in the portfolio type: “Portfolio Gallery”, so the user knows which items are video, w/o having to hover over each thumbnail.
Also, choosing the thumbnail format (original / square / portrait / landscape) does not properly fix the gallery thumbnails.
Hello,
For the play button, it will require custom coding. You could reach our support team at https://qode.ticksy.com/ to try to provide you some tips for that. When you choose that format, try just to go to regenerate all thumbnails to apply changes. That should be helpful.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode team, Ive just submitted a support ticket about the slowness of the downloaded demo content in the back end of wordpress. Can someone please make this a ticket a priority to look at as i am under deadline with building the site. Thanks guys, Sarah
Hello,
We located your ticket and it has been assigned to our support agent who will get back to you asap.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
