Discussion on Bridge - Creative Elementor and WooCommerce WordPress Theme

Discussion on Bridge - Creative Elementor and WooCommerce WordPress Theme

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Hi,

After updated the theme Visual Composer disappeared. I updated the VC too but it’s still not showing. Please help!

Thanks.

Nevermind, I was able to fix it. Thank you. :)

Glad to hear this. Thank you for the update.



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Hi there, Although I still have support, I can’t submit a ticket all of a sudden. I can see my existing tickets, public tickets, but no option in menu to Submit a new ticket. What’s up with that please?

Hello,

The Qode Support Center has been moved to our centralized support platform. Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will assist you. Thanks



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Hi! Is it possible to collapse the accordion by default for Available Lyrics in an album?

Hello,

You could try to add this part of code in Custom JS:

$j( document ).ready(function() {
     $j('div.ui-accordion-content-active').css("display", 
"block!important");
    $j('div.ui-accordion-content-active').addClass
("ui-accordion-content-active");
    $j('h4').addClass("ui-accordion-header-active ui-state-active");
});
If you need any further help, please, just Submit a Request here: https://helpcenter.qodeinteractive.com



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Hi. I have to create multiple post type and want to styling these custom post type single.php files. It’s very time-consuming. Would be greate if Bridge recognizes these custom post types and add option section like blog post type for styling them. With this option we don’t need anything is this theme. Thank you.

Hello,

Please, note that adding custom post types requires custom coding which is not under our support scope. For any technical question about our theme options or some tips how to achieve something, our support team could assist you if you submit a request here: https://helpcenter.qodeinteractive.com/



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Hi again and Thank you for a reply. I created my custom post type before with cptui and Known by other plugins. Now, I need to style archive and single pages of these post types like blog section in theme settings.

You are welcome. Our support team could check and try to provide you with some tips, if you Submit A Request here https://helpcenter.qodeinteractive.com/



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When I activate your theme, the page just disappear and keeps loading, then I can’t even accede to my Wordpress Admin. Note that I’m using your last update.

Hello,

Please, for any question like this one, Submit a Request on our helpcenter https://helpcenter.qodeinteractive.com and our support agent will gladly help you to setup your website within our theme, just include your wp-admin access.



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How can I delete an unnecessary legend item in a line graph? There is an extra block without any information. What I’m seeing: snipboard.io/NelqVH.jpg Settings: snipboard.io/SwOEin.jpg

Hello,

Please, for any question like this one, Submit a Request on our helpcenter https://helpcenter.qodeinteractive.com and our support agent will gladly assist you there with anything that could be done using our theme options.



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Good day

I’m currently using Bridge Version: 16.9. I tried to upgrade it now to version 18.2.1. I lost a lot of the styling and things like icons and buttons don’t work anymore you only see the shortcode on the page. And yes I am using a child theme.

How can I prevent this from happening when upgrading the parent theme?

Thanks.

Hello there,

Just note that right procedure for doing update of Bridge is to: – first update our theme, here are instructions http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ – then to install/activate our new Bridge Core plugin and after you could update other of our plugins. Also, make sure to have parent theme activated while doing this update. Then if you have child theme and made some modification in functions.php code of your child theme, just check if you are using any method with “qode” prefix and replace it with “bridge_qode” After this, you are able to activate child theme, too. Everything should be working well. And here is explained part about child theme: https://qode.ticksy.com/article/14470



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Thank you!

You are welcome!



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Please fix your theme. Every time a a-tag is clicked which does not contain a href-attribute, your ajax.min.js fails, because of “Cannot read property ‘split’ of undefined”. Please add a simple check, if the a-tag has a href-attribute before using split. A href-attribute is not required for a a-tag, so please fix your theme!

Hello there,

Thank you for sharing this. We will send your suggestion to our dev team on further check and if this is ok it will be implemented for our next theme update.



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Hi in the last template versions, the Qode additional portoflio sidebar items doesn’t accept anymore html code The previus versions was ok with the code Thank you

Hi,

Those fields has been insured because of security reasons. You could remove it on your own if you want. But please note that need to be done after each update, or just save this modified file and replace it after each update. Basically, in this file: portfolio-loop.php search for portfolio_custom_field and you’ll find 6 appearances, and under each, you’ll see this esc_attr method https://www.screencast.com/t/xC1okE6w So, you should remove these 6 in order to be able to generate html tags. We hope you’ll managed this easily.



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Hi, I removed the 6 words “esc_url” in portfolio-loop.php but nothing changed, in the qode additional portfolio sidebar item in the field Item Text I can’ t still write html code, thank you

Hello,

It is for Item Title actually. For Item text it will require a further modification. So, please, submit a request here https://helpcenter.qodeinteractive.com/ if you need any further help. Our support team member will try to assist you although code modification is not under our support scope.



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Hello!

I just transferred my Website to a new server and there an error appeared, where I kindly would ask you for your support. If you click on a link on the website – the Site doesn’t show up, you have to click a second time, that the site appears.

The error is as follows: Uncaught ReferenceError: bridgeQodeAjaxSubmitCommentForm is not defined at perPageBindings (ajax.min.js?ver=5.2.4:1) at HTMLDivElement.<anonymous> (ajax.min.js?ver=5.2.4:1) at Image.<anonymous> (jquery.waitforimages.js?ver=5.2.4:10) at Image.dispatch (jquery.js?ver=1.12.4-wp:3) at Image.r.handle (jquery.js?ver=1.12.4-wp:3)

Short summarized, what I already tried or can’t do:
  • I dont have access to the php.ini on the server and can’t change anything there
  • all Plugins in Wordpress were deactivated
  • I installed the latest Version of Wordpress and the lastest Bridge Update
  • this all happened after a Server Transfer.

Thank you in advance, I appreciate your friendly help! Verena

  • solved** we just found the error – there were too many old versions of the bridge theme still online and interruped each other – all old themes cleared – now its working again.

Thank you for this update. Glad to hear everything is working well.



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Hi! I’m looking for a versatile theme. With this you could choose which footer and what menu each of the pages would carry? Is it ready for multi-language with wpml? Thanks

Hi,

Thank you for taking interest in our theme. There are set of options for Header: https://www.screencast.com/t/sngYtzCWb and Footer https://www.screencast.com/t/ed48pkAvyk2M on global level. But also, you are able to override some of these options under each page: https://www.screencast.com/t/5xKaTkdROeMn Yes, you could create multi language website using Bridge theme, and it is compatible with WPML If there is any other doubt, we are here.



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Hi Guys,

I just updated Bridge to the latest version and I can’t seem to save anything new changes in the Qode Options – needed to add CSS and you click on Save it says Saved changes but nothing saved because when the page refreshes your CSS is gone.

This is the error I can see showing up in the COnsole: https://snipboard.io/75RbC2.jpg

Please assist.

Thank you in advance.

Regards, Jhorene

Hello,

Please, send us here your website link so we could check this closer. Thanks



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Hi,

I just extended Support on Themeforest and created a ticket on your support system.

thank you.

Regards, Jhorene

Hello,

As we could see, your ticket has been answered. Please, check whole response on helpcenter.



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Hi, i need to ask something. I have premium support, one month left, but when i go to https://qode.ticksy.com/ i cant ask anything, its like my support finish.

I can ask it here, let me know what i do. Thanks

Hello,

The Qode Support Center has been moved to our centralized support platform. Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will assist you. Thanks



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Perfect i will ask there! thanks

You are welcome.



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i installed the NGO Demo bridge 161, but the slider is not showing properly on my website https://itdafrica.org/

Hello,

Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will assist you. Thanks



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Done waiting for your response…..

Hi,

We managed to find ticket from you and it has been assigned to our agent who is working on it and will help you there asap.



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Hi. Currency position in Qode LMS courses didn’t change with woocommerce Currency position settings. Please help.

You are welcome. You could open this file: wp-content\plugins\qode-lms\post-types\course\templates\single\parts\course-type.php and instead of this line of code:

echo get_woocommerce_currency_symbol() . 
qode_lms_calculate_course_price( get_the_ID() );

paste this one

echo qode_lms_calculate_course_price( get_the_ID() ) . " " . 
get_woocommerce_currency_symbol();
like here: https://www.screencast.com/t/bKRrgaspb



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Fixed, Thank you very much !

You are welcome.



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hi I have a question about my header on this website https://ganzodelray.com The text on the slides looks great on regular large computer screens but not good on smaller screen like small mac peo and smart phones. The text is “shushed” betweed the header and the begining of the page. Any siggestions? I have been using your theme for ALL my projects!!! Its fantastic!!!!

and the text on the lsides is not displaying on smart phone at all…just checked. I guess it’s “hiding” somewhere…

Hello there,

Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will investigate and help you with anything that could be done.. Thanks



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Hi, How’s possible to use the template blog gallery with visual composer, if I set the page as Blog Gallery I can’t move obljects in the positions like text after the blog. Maybe there’s a shortcode for it?

Hi,

If you have chosen Blog Gallery as page template you are able still to add some other content on your page and it will be shown above the blog gallery part. So, in that area, you could still use WPbakery page builder and drag and drop to arrange elements on desired way.



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how can i edit the logo? i have uploaded my own logo but it doesnt shown. its still the bridge logo. where can i edit the logo. actually its the link to your demo site logo. i cant find the code to edit it

Hello,

Please, check this article with video tutorial where this is explained: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002476757-How-To-Upload-And-Set-Your-Logo-Using-The-Bridge-WordPress-Theme



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Hi, in the last template versions the red button inside the block text of wpbakery visual composer, the one to insert for example an icon doesn’t works. Thank you

Hello,

This is actually sorted out in our latest update, so we need to ask you to check if you updated all stuff, such as our theme, Bridge Core plugin, also WordPress to latest versions? Also, try to deactivate third-party plugin and then test this again. Please, share your results with us. Thanks



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Hello, which cache plugin would you recommend for this theme? I have tried four and all of them created conflict issues. I even tried with WP Fastest Cache that I saw that you recomended in one of the comments to a preovious user, but I am still having problems.

Hello,

We could suggest you to try with W3 Total cache plugin. You can read more about configuring Total Cache plugin here: http://code.tutsplus.com/series/configuring-w3-total-cache--cms-656

This plugin is very powerful, but also complex to configure and it’s hard to prepare guide, as advanced configuration depends on installed plugins. It’s best to either read tutorial and learn how it can get configured, or to hire expert to do that.



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I tried already with this plugin, i have been trying with many of them. I also hired an expert and all the plugins were giving me issues.

If you need further help, please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will investigate and try to help you there. Thanks



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