9004 comments found.
My theme is kallyas/AUTOTRADER I’m facing some difficulties in translating to RTL . I involved even WPML support to help in translating to Arabic but seems something wrong with the theme or it is not straightforward process for translating to RTL. Any tutorial video, or link that can help on translating to RTL would be much appreciated please.
support please!
Hello and thank you for contacting us.
Please open a ticket at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you!
Hello I’m using the demo autotrader in my project and I can not realize how to remove the path to the page (breadcrumb) you could tell me how I do to hide it thanks
Hello,
Are you referring to post pages, shop pages or regular pages?
Please open a ticket at https://my.hogash.com/ so we can take a closer look and see what needs to be done.
Thank you!
please i need hide in all pages (post – shop and regular pages…)
Hello,
Try adding the following css in Kallyas Options > Advanced Options > Custom css field:
.breadcrumbs {display: none;}
Thank you!
hi i have purchased this theme before and i used on this domain (hellanpe-menu.com) now i want cancel it on this domain
i want activate on the new domain my new domain is (watches.bazargery.com)
please help me and solve it to me
sorry i send by error
Hello,
Thank you for contacting us.
Please open a ticket at https://my.hogash.com/ so we can verify the purchase and will guide you on how to switch the license from a staging environment to the actual domain.
Thank you
When I put 100vh on desktop it is perfect, but on mobile, it has a small scroll, what is the reason? thx a lot
Hello,
We will need to see this problem directly on your website. Please open a ticket at https://my.hogash.com/ and I will send it through the support platform and will be happy to assist.
Thank you!
It is not my problem, it is a problem of the theme, on the desktop it works on mobile devices, when you select a custom height of 100vh, on mobile devices it generates a small displacement, it does not remain fixed, if you know why it is, great, if you do not you know bad luck for me. Thx and good luck
Hello again,
I did not say it was your problem, sorry if that is what my reply made you think.
What I suggested is to contact us through the support platform. I see you do not have any opened tickets yet.
Once you have provided the website URL and any other necessary details, we can take a closer look at what might be happening.
Thank you
Hello i need a fast answer please. I have imported theme demo etc working on a website but i need also for a page another template i found from your demos and i dont want to mess my current imports etc. Can you provide the code for this template for builder?Or tell me how i can import a page only without settings menus etc?Thanks.
Hello,
Sure, I can provide you that page as a page builder template.
Please open a ticket at https://my.hogash.com/ and I will send it through the support platform.
Thank you
Is there any issue with your technical support system at my.hogash.com. I reported an issue one week ago and provided all the details as requested by your team but since past Friday they are not responding to my follow ups and now i can’t access your support system with my envato account. It just takes me to the login page every time i try to access the support section.
Hello,
Sorry for the delay, the support is limited during the weekend.
I have replied to your ticket earlier.
Thank you.
Good time of day. I have purchased your product, but I can’t register it because it’s not in your purchased products.
Hello and thank you for purchasing.
Please follow this Install and Register video tutorial: https://www.youtube.com/watch?v=UVcXKkB5P1sThank you!
Hi is the theme compatible with PHP 7.2. i am asking because when i upgrade server to 7.2 i get an error message
Hello,
Yes. the theme is fully compatible with PHP 7+
What error message are you receiving?
Please open a ticket at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you
The ” custom Sub-heading” element is not working now
Hello,
Please open a ticket at https://my.hogash.com/ so we can take a closer look and see what might be happening.
Thank you
?php if(! defined(‘ABSPATH’)){ return; } ?> what is this error
Hi Im interested in this theme. Can I import 2 different demos so I have a variety of functionality, will this cause bugs or errors if i do? Please let me know, thanks
Hello,
Installing 2 different demos can cause problems since content will be mixed.
What you can do is install a demo on your live website and one or more demos on a localhost or staging enviroment.
Using the page builder import/export tool, you can move sections or entire pages from one domain to another easily.
Thank you
So many bugs in this new version. The publish button is stuck and there are few more visible bugs. Not a #1 theme for sure. I am fed of this bug. I am installing elementor now.
Hello,
Sorry to hear you’re having difficulties.
Please open a new ticket on our support platform: https://my.hogash.com , and me or one of my colleague will gladly assist you.
Thank you
Hello,
nice themes. Can I ask, is it possible to switch off prev img in detail of post only? And is it possible tu hide author of the post?
Thanks Jiri
Hello Jiri,
Sure, that will be possible.
Please open a new ticket on our support platform: https://my.hogash.com , and me or one of my colleague will gladly assist you.
Thank you
Hello team, i using the Zion builder in order to create pages. Do you have any rating plugin working properly with the editor? I want to create some structure data based on user ratings. Best Regards
Hello,
We have something similar with rating system, with an element called Partners & Testimonials. http://bit.ly/2nRExiU
Thank you!
Thank you. Are you planning with version 5 to create something like user rating system in order to enhance our pages with structure data?
Hi,
I can open a internal ticket as a featured request for the developers, of course.
Thank you
Thank you for your support! it would be great feature!
You’re most welcome!
Any Demo for Arabic Language?
??
Hello,
Unfortunately we do not have any domos in Arabic Language.
Thanks
But for sure it support Arabic Language (RTL), right?
Hi,
Yes, the theme supports RTL.
Thank you
guys, when you release version 5? Do you have an exact date?
Hello,
Version 5 is now planned to be released in February.
Thank you.
Hello
We want to buy this template from you and convert it to Joomla! And sell it! Do you allow this?
Thanks
Hello,
Thank you for your interest in Kallyas, we really appreciate!
Unfortunately no, we don’t want to release Kallyas version on Joomla CMS.
Best Regards
If we buy and convert ourselves to Joomla, do we have the right to sell it to Joomla ?
Hi, I purchased a website that uses your theme and I’m currently running the most updated version. My header navigation looks perfect in Chrome however when using Internet Explorer the Navigation is not centred correctly.
Please see here: https://www.financedistrict.co.nz/
I wish I could add my purchase code to the list on here but I cannot since the previous owner purchased the theme.
Thanks, Michael
I obviously cannot lodge a support ticket for this either due to the previous owner buying the theme, If I cannot get help for this then I’ll just buy a better theme as this seems to be buggy.
Hi, thank you for contacting us! To fix that, please add into your custom.css this line of CSS: .site-header.style9 .site-header-col-left {display: none;}
That’s it.
You need to get the API key from the previous owner to access the support platform, because we don’t provide support here on Themeforest comments section.
Thank you for understanding!
Best regards from Hogash team.
I added that to the custom css and it stuffed up on chrome and microsoft edge, Internet explorer was fixed on the navigation but the Header Logo moved to the left haha, strange!
Sorry, please read this article: https://www.telegraph.co.uk/technology/2019/02/08/stop-using-internet-explorer-warns-microsofts-security-chief/
Unfortunately, Internet Explorer it’s out-dated and potentially risky, according to Chris Jackson.
Really? Why does Windows 10 Support it still though…I’m talking IE v11 Surely users still use this browser using Bing search engine?
I tried you other fix and it did not work…
Hello,
I am looking for support for this item for one of my clients so the purchase isn’t in my account.
After every order (PayPal only) we get an error message saying “Sorry your session has expired”. But the order goes through, I cannot get it to a thank you page at all. We’re running the latest version – 4.17.4
Any help would be much appreciated, I’ve spent hours looking for solutions today! Error Screenshot: https://share.getcloudapp.com/wbueJEp9
I’d really appreciate an email followup @ william@pratersolutions.com I can provide our purchase key there if you’d like!
Thanks, William
Hello, thank you for your feedback!
Please open a new ticket on our support platform: https://my.hogash.com .
Best Regards
Thanks for your reply! But because I didn’t purchase the theme on this account, my client purchased on theirs, I cannot open a ticket.
https://share.getcloudapp.com/rRunnlm9Thanks, William
You have the API Key?
My shop page just lost the theme configuration… Nothing more on it. How can I restore the page?
Hello, thank you for your feedback!
Please open a new ticket on our support platform: https://my.hogash.com , and me or one of my colleague will gladly assist you.
Thank you
after update of the theme, I cannot see product thumbnails in my store. I had to revert to the old version of the theme for now. Please help. How do I display product thumbnails in the store page??
here is how my shop page looks: https://imgur.com/pT7qs1i When I click on an individual product, the image appears. as is, the site is not functional. I need to get this fixed for the client. I deactivated all the plugins and also ran Regenerate Thumbnails.
Hey there, thank you for your feedback!
Please open a new ticket on our support platform: https://my.hogash.com , and me or one of my colleague will gladly assist you.
Thank you
When I login through envato and then click on support tickets, it takes me back to the login screen. I can’t get beyond that. I tried logging in through various browsers and the same thing happens. Can I please get support a different way?
Thank you for your patience, we just fixed the user issue and now should works. Please try again now and let me know.
Best Regards
It still takes me back to the login when I click on support tickets, see my image https://imgur.com/lycVS01
Hey there, can you try now? Thank you and looking forward to your thoughts!
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