16513 comments found.
From last two days my ticket is open and there has been no response from you the forum also has same query but no update there also no update for my query
Ticket Number: #98324
Hi and thanks for reaching out to us 
As I see your ticket has been replied. Please check it.
Hi, I wanted to install agency template, but I cannot find it in the Control Panel. How to install it?
Hi and thanks for reaching out to us
What theme are you using? I checked templates on my installation and the Agency template is present in the Jupiter X theme. https://take.ms/eLs7O
Jupiter X. But when I go to Templates I have a header “New Templates”. How to switch it to All Templates?
We need to check your Control Panel. Could you please create a ticket and provide WP Dashboard credentials? Thank you.
Hi team! I’ve purchased this license back in 2016 and now want to use it on a staging environment for the same website, whilst I work on a revamp of the site that will replace the old one. It won’t let me activate the license key on staging, as it’s already in use on the live website. What can I do, please? Many thanks, Daphne
Hi and thanks for reaching out to us
You can revoke API key and register the theme on a staging site generating a new key: https://themes.artbees.net/docs/revoking-api-key/
When the staging site is ready, you can revoke the key again and register the theme on the live site.
hello, is it possible to show all post in slider and also from the category page and archive page. everything will be in slider.
Hi and thanks for reaching out to us
You can create a post-based slider with Revolution Slider plugin which is bundled in the theme: https://www.themepunch.com/slider-revolution/post-based-sliders/
I need to design the Search page. Where can this be edited?
Thanks.
Hi and thanks for reaching out to us
In Jupiter X you can create a search results page using Elementor Pro plugin and then set it as Search page in Display Conditions. Thank you. https://docs.elementor.com/article/357-customize-the-search-results-archive
I have to buy the pro version to install myself, right? Because there is no feature in this theme
Yes, you have to buy it yourself as we provide free version of Elementor. Thank you for understanding.
Hello. 2 Questions: First question: If i want to edit the “Single Products Template” at Jet Woo Templates with Elementor, i dont see any changes. What do i wrong?
Second question: Sometimes when the page loads, the page looks broken. Ajax problem? CSS? What can i do? I dont have any cache plugin or something like this activated.
Hi and thanks for reaching out to us
We need to investigate the issues. Could you create a ticket and provide WP Dashboard, FTP credentials? Thank you.
Sure.
You need log in to your Artbees Dashboard https://themes.artbees.net/dashboard/tickets/ and submit a ticket there.
Hi, I just purchased this theme, trying to install the plugins and its giving error 500, Kindly fix. Thanks
Hi and thanks for reaching out to us
We need to investigate the issue. Could you create a ticket and provide WP Dashboard, FTP credentials? Thank you.
What a pitty, i see problems with your theme in internet explorer with this template that i want: https://jupiterx.artbees.net/hotel
Can you solve this problems? if it is possible i will buy your theme, because i love that theme.
Say me anything about this please.
Regards.
Hi and thanks for reaching out to us
I’ve forwarded this issue to the developers and they will fix it as soon as possible. Thank you for the report.
Ok, write me please if you solve soon the problem. I love that button to book, is active in mobile version and not into the menu, so that i want your theme but i need to be show in all platforms (i know that IE is about 2% – 5% of users only)
Regards.
Ok, write me please if you solve soon the problem. I love that button to book, is active in mobile version and not into the menu, so that i want your theme but i need to be show in all platforms (i know that IE is about 2% – 5% of users only)
Regards.
Ok, write me please if you solve soon the problem. I love that button to book, is active in mobile version and not into the menu, so that i want your theme but i need to be show in all platforms (i know that IE is about 2% – 5% of users only)
Regards.
Sorry for this extra ticket
Sorry for this extra ticket
Hello,
Sure, we’ll let you know. I’ve just checked the status of this issue and it’s currently in progress. Will inform you once it’s fixed. Thank you.
Ok, i will buy the second license of your theme. I hope you solve the problem with IE.
Regards.
Thank you for your choice. It will be fixed definitely.
Hi, When using the Form widget in the Elementor Page Builder to integrate Mailchimp, I have the following problem when editing the form widget:
After setting Mailchimp as ’’action’’, I can see the mailchimp settings. Here I see that mailchimp works with the API because the audience and group is shown. The issue is in Field Mapping. When I click Field Mapping, I see two dropdowns for each item: ‘Mailchimp Field’ and ’’Form Field’’. Mailchimp field shows the fields as defined on the mailchimp website. That’s good. The ‘Form Field’ dropdown only shows ’- none -’.
Whenever I try to test the functionality of the form on the website, I get the message ‘MailChimp Email Field ID is missing.’. What should I do?
Hi and thanks for reaching out to us
That issue was fixed in the recent theme update. Did you update the theme to 1.11.0 version? If no, please update. https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/
Everything is not CUSTOMIZABLE. ... OK .. I just submitted another ticket because your people only responded one one of my problems. The new ticket is: #98174 ... My client does not like either of the 3 default Single Blog templates. I customized #3474, but it will not show up. The videos you have and other instructions do not address the fact that you can’t get choose any of the others and get them to work. Do we have to buy Elementor Pro to customized and get the other choices to work, i.e #3474? All of the Single Post templates in their Library say PRO at the top. Can’t we design our own and it to work .. or modify the 3474 and get that to show up?
I am spending hours trying to look for instructions or videos. The “JET” new features are even more confusing. I am lost on this thing. And all I need is a very simple “single Post Page” with no meta! We are just posting articles. This should not be brain surgery, but it is.
It took 4 days for your people to get back to me on the last ticket and that only happened after I posted here in the comments. When I did hear back they ignored the other problems I listed in the ticket and only replied with a “sorry you are stuck with only the Testimonials that Elementor provides – which isn’t as good as VC. I have been with you for years and years and have a ton of clients on the old Jupiter with VC .. which was wonderful.
Designing pages is OK, but you still do not have a temple with everything like you did on the VC. And everything is not that easy or customizable as you advertise.
Do we have to go PRO to create and have custom templates work with the Single Blog pages on – global?
Hi and thanks for reaching out to us
You don’t have to use Elementor Pro as we added possibility to create Single and Archive post templates in Raven. When you create a template, you need set it in Jupiter X > Customizer > Blog > Blog Single. Your ticket will be checked soon and will be replied. Thank you for your patience.
in portfolio how to make a link to a a tap ( Select the primary category ) i need to add a link in a menu ( link for the portfolio category )
link to a tab https://tinyurl.com/y23nres4 when you open the link that tab need to be open
you get what i mean ?
before you told me to do this —- You can achieve this using JetTabs plugin which is bundled in the theme, please refer to this article https://crocoblock.com/how-to-link-tabs/ . —-—-
but is not working
no unique class three here is the tabs https://idwdd.com/portfolios/
—-—-All Website Design Website Development Mobile AppUI/UX Design Graphic Design --—-——
Hi and thanks for reaching out to us
As I see you’re using Raven Posts with sortable option, not JetTabs. Try to install that plugin and use Tabs element from Jet authors as described in the article. If you still have issues, please create a ticket and provide WP Dashboard credentials for investigation. Thank you.
yes is still have a problem i dont want o use the https://crocoblock.com/how-to-link-tabs/ is to much work
i need a portfolio with tabs that a can link them in menu
Hello,
Unfortunately in this case, such feature is not available. You have to use Tabs element to achieve this. Take our apologies for inconveniences.
Hi, I’ve seen that there is a compatibility issue with elementor pro and jupiter x it was something to do with the template files but I can’t seem to resolve it. The issue I am having is that the customize page doesn’t load with it activated to every time i want to use i have to deactivate. Is there a simple solution that i’m missing?
Hi and thanks for reaching out to us
Please read this article about conflicts with Elementor Pro https://themes.artbees.net/docs/plugin-conflicts-with-jupiter-x/ . Are you getting any error when loading Customizer?
Hey Guys, yeah I had seen this article before and I wondered about the “some logical problems appear after you use the Display Conditions. “
We haven’t used any of those display conditions but I noticed that the header and footer have been labelled as a header and footer and I can’t see anywhere to change them.
Hello,
Did you set Header and Footer templates in Jupiter X > Customize > Header, > Footer? Please check the settings. Can you create a ticket and provide WP Dashboard credentials so we can check the issue? Thank you.
Hi,
Yes i set the header and footer with jupiterx > customize and had nothing set with elementor pro, I tried changing it to the other way around setting them with elementor and turning them off with jupiter and I had the same issue. My support has just run out! Do i need to purchase it again in order for you to take a look?
Hello,
Yes, you need extend your support subscription so we can investigate the issue. https://themes.artbees.net/docs/extending-support-subscription/Thank you.
Hi there,
We’ve just purchased a WP Bakery license for a client’s site using your theme. The license is activated, however the plugin won’t update and results in the following error.
Update Failed: Download failed. A valid URL was not provided.
Do you know why this is happening?
Appreciate the assistance.
Hi and thanks for reaching out to us
We provide Artbees Modified version of WPBakery and it should be updated only with our updates when a new theme version is released. Bundled plugins can be updated via Jupiter > Control Panel > Required Plugins. Thank you.
Thanks for the feedback. We were able to update the plugin. We noticed there are a number of theme updates that need to be done. The updates keep failing, saying “Update package not available.” Is this because of an outdated license or could something else be wrong?
Hello,
Please update the theme manually via FTP or WordPress dashboard as described here: https://themes.artbees.net/docs/updating-theme-child-theme/ . Thank you.
Hi! Does the Jupiter X theme support ajax product search? I looked at some of the pre-built templates but they don’t seem to have this feature.
Hi and thanks for reaching out to us
Unfortunately such feature is not available in Jupiter X. You can try some plugin like https://wordpress.org/plugins/ajax-product-search-for-woocommerce/ or https://wordpress.org/plugins/ajax-search-for-woocommerce/ . Thank you for understanding.
Pending with import demo templates. Pls support. Tks
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Tks for reply. But which version I should downgrade? my current version is Oct 22, 2019.
Please downgrade to Jupiter X 1.10 or 1.9 version. Thank you.
Tks. I just downgrade to 1.9 but in Cpanel/ Templates -> 0 Template was found.
Please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Cannot import any of the templates … It simply sucks
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hi, I purchased this theme for my agency website last year… Today thought to install and its stuck. Every time I try to import demo templates, it gets stuck at “Install Required Plugnis” all plugins have been installed. This was unexpected. Can you just point me in right direction.
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
I put in a ticket 4 days ago and am having a horrible time with this template – the Posts are not working correctly, the testimonials area on the left sidebar isn’t accessible in Elementor (only the ones you have to do one a time which are not global to set in easily on multiple pages.) NEXT: Widgets area won’t let me create a new area.
NOW: The posts aren’t easily edited to put in featured images … I can’t even get a sidebar in – I can’t get to the top section where the title appears and I should be able to put in a background image.
I am stuck and running days behind schedule on this new client site because things aren’t work and your videos don’t address the issues I am having. I checked all the plugins and everything is properly updated and inset. I hope you can get back to me soon. Maybe it is an easy fix, but I have built two the site in elementor and Elementor … the away you have pre-designed in these templates is NOT totally Customizable as advertised. Please help!
I was able to fix the sidebar on the posts but not the featured image
Hi and thanks for reaching out to us
Please share the ticket id so we can prioritize it. Thank you.
I have bought this theme for more than 2 years and cannot get an update on the admin panel. If I buy the support, I can continue the updates or not?
Hi and thanks for reaching out to us
Theme updates don’t depend on the support purchase. What theme version are you using? Can’t you update the theme via Jupiter > Control Panel > Updates? What errors are you getting? You can try updating via FTP https://themes.artbees.net/docs/updating-theme-child-theme/ . Thank you.
Hi. I have 1 licence for JuipiterX and tried with both WP multisite modes: subdomains and subfolders. The Problem is, I can’t import templates on any network site. So I think I might need to make changes on my setup. So can somebody please tell me, how to correctly setup wp-multisite? – doesn’t matter if subdomains or folders, just what works. Also, is it possible to make 1 jupiterx theme installation and activate this main theme on each network site and import templates there?
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
