382 comments found.
hi , i choose the creative agency page , when i uploaf feature image to any portofilo dont put the photo < and i cants upload single img or background img for any page .. how can i solve this problems ?
Hi,
In this case, you can contact your hosting provider to check your server if there is permission to upload. If still no problem with the hosting, you can write a support ticket here: https://thememove.ticksy.com
Regards,
TM
Please, update outdated templates for latest woocomerce version 
Thanks. We will update soon.
the theme is Website remained broad and in some data disrupted and the cite remained very strange form, how to solve the problem?
Hi dessoukie,
In this case, please contact our support team at https://thememove.ticksy.com and they can help you
Regards,
TM
Hello, I am trying to figure out how I could change the ‘label’ for social sharing ? I mean, I need to translate the word ’’share’’ to Spanish. From the FTP I do not find the right file, and from customize I do not find neither. Could you give me a hand please ?
Best
Hi,
You should use loco translate or Poedit plugin to translate these words.
Regards,
TM
Hello, thanks for the reply. But it is not what I want, I need to change this word directly from the template, inside the code, like I always do with others templates. Could you tell me in witch file I can do it ? I researched everywhere : root /www /wp-content /themes /brook / ????
I need to finish this web site for a client and can’t delivery it because of this ultime word…
Thanks a lot
I see,
You can go to this file: brook/framework/class-templates.php
Regards,
TM
Since a few days opening a NEW message or page gives on my Mac a BLANC PAGE (on Safari and Chrome)
Hi,
Please provide a WordPress credentials to let me check your site, you can write a message to thememovedotcom@gmail.com
Regards,
TM
Hi there. Is the theme compatible with the new wordpress 5.3. Or can i update without any problems. Thanks
Hi,
You can update to WordPress 5.3 – if you need any help, you can contact our support team at https://thememove.ticksy.com
Regards,
TM
thanks
You are welcome.
Hello,
I would like to know if the Slider Revolution plugin includes all its functionalities or is limited to the animations you choose. I ask this because I see that other animations of this plugin are not seen in the demos.
I’ll be waiting for your answer,
Thank you very much!
Hi rdguezvictoria,
There is no limitation for effects. You can freely use all kinds of effects. If you need help, you can ask for support here: https://thememove.ticksy.com
Regards,
TM
Thank you for your reply!
Does the template include Spanish language?
You can use loco translate plugin to translate your site to Spanish.
Can you link to the graphic design artist that you used for the header on the Start-Ups version? Before I buy your theme, I’d like to know that I can find those graphics for purchase.
Hi,
We purchase it from Shutterstock. It’s a long time ago and with our huge collection of images, I don’t remember which link. You can try use some keywords like business, start-up illustration …
Regards,
TM
Hi, this theme support Polylang plugin for translation? Or there’s any support available for translation using Brook theme?
Hi,
You can use polylang or WPML plugin.
Regards,
TM
Hello Guys, i had some problems installing the theme. I couldn’t install the theme via the Envato plugin on wordpress. I also tried to upload the brook-1.9.0.zip file into Wordpress, unfortunately this won’t work.
I uploaded the unzipped brook-1.9.0.zip file via the FTP in the theme folder. It finally worked, the problem now is that i don’t see the homepages or other pre designed pages. Maybe i forgot to install some things but i just followed the guidelines like here: https://help.market.envato.com/hc/en-us/articles/202821510
I hope you guys can help me out.
Regards
Hi,
Please contact my support team at https://thememove.ticksy.com – they will help you to install the theme.
Regards,
TM
Hi, I love the theme, but a few things won’t work. For example, the parallax feature is not working? I set everything up but the images won’t show the parallax effect. Also, no matter what I do, my header won’t take my logo padding. I need to get these two things fixed please!
Hi anmel0225,
In this case, please contact my support team at https://thememove.ticksy.com and provide your WordPress admin’s credentials, then my support team can help you.
Regards,
TM
Hi there, I cant get the contact button to display in the menu on mobile. I have the new option enable but nothing is showing on mobile.
Also could we have the option to disable the Typewriter effect in the heading element on mobile. Getting round it via CSS however its time consuming.
Keep up the great work 
Thanks.
Hi,
In this case, please contact my support team at https://thememove.ticksy.com and provide your WordPress admin’s credentials, then they can help you.
Regards,
TM
Is it true that the page builder does not work for portfolio single pages? or is my wordpress just buggy?
Hi,
You can enable it here: https://prnt.sc/mw5lra
Don’t forget ask us any question at https://thememove.ticksy.com – we are willing to help!
Regards,
TM
Hey guys I want to go for the https://brook.thememove.com/homepages/minimal-metro-grid/ but all I do looks completely different. I can’t find the option for the burger menu, I can’t find the minimal-metro-grid as a template. How can I find these two? Or better, how can I make my front page look exactly like the minimal-metro-grid web preview? I’m suffering here with your theme…
Hi skroeckel,
Thanks for reaching out to me. In this case, you should open a support request at https://thememove.ticksy.com and give us your WordPress admin credentials. Don’t forget to tell me your ticket number, then, I can follow up.
Regards,
TM
sorry
Hi, really love you theme! Can I combine blocks from each demo? I mean Top slider from demo 1 + members block from demo 2.. etc..
Hi hofap,
Yes, it’s totally possible with Brook!
Hello ThemeMove! Please does this theme support Elementor? I know its based on WP Bakery at the moment but will Elementor work full width work alongside WP Bakery?
Thanks for your comment, we will consider this option in the future.
Hello,
I have serious problem with the theme like I have updated for the latest version and still says 1.8.5 is available (purchase code added and taking automatic updates.) when I clicked the update button no update finds.
Also in my blog sections, I do not have wide page. It has shrunken, and says the wordpress is having technical difficulties.
Can I get an answer please?
Hi,
You can try manual update: https://thememove.ticksy.com/article/13943/ – If still not working, please contact our support team. You also can follow this article to solve technical difficulties: https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/
Regards,
TM
Hello,
I have updated successfully. But in my blog and blog post section I have technical difficulties. Please check https://www.cerenvarol.com/blog
Hi,
If the article above doesn’t work for you, you can contact our support team at https://thememove.ticksy.com
Regards,
TM
Hi there, Could we have a option for utilising a menu cta button in mobile navigation. I currently use the button on header 16 to access a members area however this is missed when using tablet or mobile. Thank you
Hi.
Thanks for your comment. We are going to add this option in the next version.
Regảds,
TM
Hi,
I’m using the portfolio left detail on my website. Sometimes the Sticky Detail Column function works, but most of the time it doesn’t. Can you help fixing that?
Thanks
Hi angiechuang,
Are you using cache or optimize plugins? In most of the cases, these kind of plugins are the reason. Please contact our support team to let them check your site and tell me the solution: https://thememove.ticksy.com
Regards,
TM
I know there’s no category for Brook on your support system. But I also can’t find where can I contact your support team directly. And no, the website doesn’t have any cache or optimize plugins.
