26686 comments found.
Hi guys after the last update all the layout of portfolio are changed, before there was the title of the post under the photo, now there is only the photo without any text
Hello,
Please, could you just try to edit your Portfolio List and check if you maybe changed portfolio list type and hover type https://www.screencast.com/t/Sh1raygH6 Also, there is an option for enabling/disabling title, too https://www.screencast.com/t/rJ0dyDTJ
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The title is set on yes, the type is set on standard but in the front end there is no title and the layout is without space.
Hi there,
Please make sure your Bridge Core plugin is also updated to the latest version. Also, please provide your site url so we can investigate on this.
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Hi again,
We would need to investigate further on this.
Please reach us at helpcenter@qodeinteractive.com with your site url, wp admin credentials, purchase code and a screenshot of this thread.
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I register my account and filed a request at the top right. I went to https://helpcenter.qodeinteractive.com/ to register my account and filed a request at the top right. Since we don’t have much time, I hope you will reply as soon as possible.
Hello there,
Your request has been answered already. Feel free to check on Helpcenter full response.
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Hi,
I’m having a problem with my website https://anothrosko.gr/ .I just updated the theme and for some reason if you try to go to the next post it does a weird loop and it’s reveling the same post again and again.Can we fix that please?
Hello,
We have just checked this and it is working well on our side. Please, check this video we have just made: https://www.screencast.com/t/d9aRb9uu7 Can you confirm this has been resolved already? Thanks
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Sadly the problem is still there.If you click on the next post you’ll see that after the next one it’s the same post even thow I uploaded much more.You can see all the posts here https://anothrosko.gr/%ce%ba%ce%b1%cf%84%ce%b7%ce%b3%ce%bf%cf%81%ce%af%ce%b5%cf%82-%ce%ac%cf%81%ce%b8%cf%81%cf%89%ce%bd/ .Still i don’t understand why this is happening. 
Hi there,
We checked our site and couldn’t recreate this issue. Could you please explain how we can reproduce this?
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I just sended you an email with instructions.Thanks again! 
Hi again,
Thank you. We will check it as soon as possible.
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Hello there,
For the left menu you could choose style for submenu opening https://www.screencast.com/t/cn3aoKMYO9r Please, note when there are submenu items under one menu item, there is already function on click that will open submenu dropdown, so there cannot be another one for opening a new page. It is why, when you have item with children menu items, you should not add Page link for it, since it main functionality will be to open submenu dropdown.
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Thanks for your answer!
But when I get you right, the answer to my question is NO, correct?
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I bought this long time ago, but cannot use it, because I try to instal on localhost, but its not work. And i forget about this and using another theme.
Suddenly today I find this theme again, and download the new version, and AGAIN try to install it on localhost, its the same, its only show me blank white screen after loading to long.
I have tried to increase memory limit via wp-config or htaccess none work.
any solution?
Hello there,
Please, check this article where this issue is explained: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330498-How-To-Solve-The-Technical-Difficulties-or-WordPress-White-Screen-Of-Death-Or-HTTP-ERROR-500 For any further assistance, just Submit a Request on our helpcenter here: https://helpcenter.qodeinteractive.com
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Hi, i can’t find my purchase code, so i can’t activate my copy, i’ve tried using my ORDER ID, but it’s not working. Thank you
Hello there,
Please, check this article about purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- and here is an article from our Knowledge base about register/deregister purchase code: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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I got this error – how to remove it?
Notice: Undefined variable: enable_page_comments in /home/i4ocgulj5br5/public_html/wp-content/themes/bridge/full_width.php on line 85
Hello there,
Please, for any question like this one, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Include your wp-admin in your request and our agent will gladly assist you there.
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Hi, I’m just wondering where the Quode Import option went with the latest update? It’s no longer on the wordpress sidebar and I can’t find it hidden anywhere else.
Thanks!
Okay I found it under the Bridge Dashboard but now I have problem.
My account was activated but the demo didn’t install properly so reset it using the plug you suggest and went to reinstall the demo but now it’s wanting me to activate my account again, but it thinks i’s activated under a different domain.
Please help
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Price page, changed from page edit to classic.
The url address. http://www.babywink.co.kr/album/
This page shows the tag as it is.
I upgraded WordPress and Bridge theme version.
In the past, I would like to make a block type edit page.
How do you solve it?
Thank you for your kind reply. 
I also installed a new version of visual composer free.
Will continue to show in classic view.
I hope to see the old edit screen.
Hello,
We have just checked and everything looks ok on this page right now https://www.screencast.com/t/Z9RKNoLGW8yy It could be that first part of shortcode was missing since ad we could see there is no opening middle bracket here: https://www.screencast.com/t/EXuq1M4m If there is anything else, please, let us know. Thanks
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Hello
I registered the theme and imported a wrong demo then i used wp reset plugin to remove all data used plugin without deregistering theme. Now when i use code it says it is already used somewhere else.
Please advice me on this issue
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi ! Can you reset my license please. I had some trouble with installation and made a fresh install without deactivating before reinstall. (Of course, it’s for the same domain not multiple use)
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi, i activated code successfully then had to install theme, now try to reregister on same domain and it says in use on other domain when it’s not? Please can you help out?
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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How to deregister a domain licence if I Reinstall (on the same) domaine the theme ? that said me its already registered….
Hello, thank you for reaching us.
Please take a look at this helpful article https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Hello. Doesn’t help. I already delete my setup and can’t register… or unregister… so how to reset my licence ?
Hi again,
Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center and our agent will check this closer and help you there.
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Hello,
I’ve just reset my site and now it says the code has been registered with another domain? I’m only using it on that domain, and it registered successfully before the reset. Any ideas what may have happened?
Thanks!
Hi,
perhaps it would be best to write us at support@qodeinteractive.com including your purchase code and we’ll see what we can do to help you out.
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Hi there, emailed support – told me to go to support center – went to support center, said support expired! Theme is not active on any website, still saying registered. (Guess I’m not the only one experiencing this?) HELP!!! ;(
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi,
After updating to 19.0.2 my hostingcompany indicated there is probably a bug in the theme that causes a conflict with the WP Bakery builder. As a result of this the built in feature of WordPress sents out an email indicating there is a conflict in the website. Maybe worth to take a look…
Regards,
Richard
Hello Richard,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi, Thanks for your reply, but I do not need support
Hi,
alright, we’re here in case there’s anything else
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Thanks, I know! Your support is excellent! Have a nice weekend!!!!
Thank you, nice weekend to you too.
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They are some Bugs in last two updates:
— Clients elements does not working — Adding of portfolio elements is impossible, then they are not displayed anymore
Hi,
we have just tested this functionality and it works fine in our local installation. Please make sure you’ve updated Bridge Core to 2.0.2 as well. If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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I´m using: Bridge – Version: 19.0.2 and Bridge Core Version: 2.0.2. There are no any options in pageBuilder to add Portfolios. I don´t have any support ticket in the moment. Have I buy one because a theme update only?
Hi,
no, you don’t have to extend your support period, even though it must be something on your side. Please reach us at support@qodeinteractive.com and include your purchase code, as well as wp-admin access and we’ll take a closer look.
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Hello, a small bug has crept in after upgrading to version 19.0.2. Titles and categories in the Portfolio List are not displayed.
Hi,
we have just tested this functionality and it works fine in our local installation. Please make sure you’ve updated Bridge Core to 2.0.2 as well. If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hola el item de mi logotipo y pagina de inicio no funciona en el menu al navegar, se queda cargando la página y no vuelve si no la cargas. Me pasa en las tres páginas que tengo. Una de ellas es www.jubilacionactiva.eus
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi,
I’m having a problem with my logo , even thow I didn’t change anything that includes the code of the logo exept the image, for some reason it doesn’t link on my home page even when I’m on another page.It works for mobiles but not for PC. Can we find a solution for that please?
Hello, thank you for reaching us.
Could you please forward your website URL here so we can test it out quickly. Thank you.
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portfolio list with filters does not work anymore on windows (edge browser) since upgrade
justified gallery does work. portfolio list with filters shows empty page if filter is selected.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will take a look at your problem.
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