26721 comments found.
Hi There, our website got heaps of error message like
Warning: htmlspecialchars(): charset `UTF-8;’ not supported, assuming utf-8 in /home1/blackhz6/public_html/landingpage/wp-content/themes/bridge/framework/lib/qode.layout1.php on line 542
Since we changed the domain name to blackhawks.co.nz/landingpage. I just wonder any suggestion how to fix it? Thanks.
Hi there,
Please contact your hosting provider about this. Since you changed your domain, it could be that your server settings have changed as well.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Now that Bridge is compatible with Elementor, do you have any recommended steps to upgrading an existing site, or is it as simple as just installing Elementor and uninstalling WPBakery?
Hi there,
Please take a look at our article about updating Bridge: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins Also, here are two helpful articles about the latest version of Bridge: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003405458-Major-Bridge-Update-Now-with-Elementor-and
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003393598-Bridge-19-UpdateIf there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am having an issue as well with purchase code. I re installed my theme due to issues with the demo installation as per your instructions but now its saying I cannot register my theme due to product code being used in another domain which isn’t the case. Thanks
Hi there,
You need to deregister your code before reinstalling in order to be able to register it again. Here is explained how: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0Please submit a request on our helpcenter if you need further help https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The wpbakery plugin and qcode imports functionality doesnt install anymore. please advise..
Hi there,
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it.
Please take a look at this article: https://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ The part about manual plugin upload: http://prntscr.com/pvt5h1If there’s anything else, please submit a request on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I need to know where or how to cancel the registration of the item purchase code, I can’t do it because the place where I installed it no longer exists and I need to reinstall it in another place. Thank you.
Hi there,
Please take a look at our article about this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0If you can’t deregister your theme, please reach us at helpcenter@qodeinteractive.com and we will help you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I notice a wrong text formatting in your widgets. The text for Footer column 3 and Footer column 4 is different from Footer Column 1 and Footer Column 2 (C in capital letter). You can fix in the next release?
Thanks
Hi there,
Thank you for reaching us.
Please provide your site url so we can investigate on this.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There is not a particular website, it’s a wrong translation. Just open the widget section (Appearance -> Widgets) and look on the right side. Here a screengrab: https://ibb.co/Jjq3TMC
HI again.
Oh, ok. That will be fixed 
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I have installed demo 262 – Catering Service, but the mainpage doesn’t look like your demopage I choosed to install “all”, have I done something wrong? Best Regards Lennart
Hi there,
Please make sure that you select the option to import attachments: http://prntscr.com/pvs64pIt could also be that your homepage isn’t set in Settings >> Reading: Please navigate to Settings >> Reading and set your homepage:
If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Didn’t work. But if I do everything right, It will look exactly like the demo?
If, yes, I will buy another copy(and support)
Hi there,
Please take a look at our article regarding demo import: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf you follow the steps explained in it, you should be able to successfully import the demo content.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The them is missing WP Bakery in the bundle. There isn’t an option to enable it because its not bundled with it
EDIT: This is when you install via Envato plugin
Hi there,
Thank you for reaching us.
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it.
Please take a look at this article: https://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ The part about manual plugin upload: http://prntscr.com/pvt5h1
If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can I enable QUDE Search on the mobile version?
Hi there,
When you enable the Qode search in Qode Options >> Header it should automatically be available on mobile as well.
http://prntscr.com/pvt30tIf there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I purchased a license for Bridge – Creative Multipurpose WordPress Theme, but when I enter my license key and email, the registration window runs forever and does not complete the registration (I can see “Please Wait” run forever).
Could you please advise how I can get my theme registered?
Thank you
Hi there,
Thank you for reaching us.
Please send a mail at helpcenter@qodeinteractive.com with your purchase code and we will help you with deregistration.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Getting an error when trying to import a demo theme. I submitted a ticket last week but still have not heard back. Now when I try to login to your support it’s stuck at the login page.
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Fantastic work i wish you huge and successful sales for the week.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Seems like there is a bug with the Advanced Tabs. Line 3922 in default.js. We have the most recent version (19.0.2) installed. Error “Uncaught TypeError: e.tabs is not a function”. Can you please have a look at this? Website: http://d.maysi.de/jj8SWp/G37D4rPBP3 (Section with Aufgaben | Status)
HI,
We are not quite sure why is this happening on your side. We have tested and Advanced tabs are working fine with latest version on our side. We could suggest first to try to deactivate all third party plugins and to check this again. If you are still facing off this issue, we need to check why is it happening on your installation. So, please, just Submit a Request here: https://helpcenter.qodeinteractive.com/ and include your wp-admin access.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Just bought this install it and its missing the editor WPBakery please explain why this plugin is missing as cant use the bridge without it
Hello,
This plugin came bundled within our theme and here is helpful article how to install WPBakery https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002285058-How-To-Install-The-WPBakery-Page-Builder-Plugin For any further help, just Submit a Request here: https://helpcenter.qodeinteractive.com and our support team will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I already read that showing in your guide it shows the plug in as pre package on the version i downloaded it doesnt even have the program in the installer your guides seems out dated
Hi again,
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it. We will also update our article about this.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Just bought and installed theme and demo data. WPBakery seems to be missing (only Visual Composer). Can you help us?
Hello,
Thank you for choosing Bridge. Please, just Submit a Request here https://helpcenter.qodeinteractive.com/ and include your website URL with wp-admin access and our agent will assist you there.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes thank you, did that! Hope to hear from you soon.
You are welcome.
Hi guys after the last update all the layout of portfolio are changed, before there was the title of the post under the photo, now there is only the photo without any text
Hello,
Please, could you just try to edit your Portfolio List and check if you maybe changed portfolio list type and hover type https://www.screencast.com/t/Sh1raygH6 Also, there is an option for enabling/disabling title, too https://www.screencast.com/t/rJ0dyDTJ
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The title is set on yes, the type is set on standard but in the front end there is no title and the layout is without space.
Hi there,
Please make sure your Bridge Core plugin is also updated to the latest version. Also, please provide your site url so we can investigate on this.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
We would need to investigate further on this.
Please reach us at helpcenter@qodeinteractive.com with your site url, wp admin credentials, purchase code and a screenshot of this thread.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I register my account and filed a request at the top right. I went to https://helpcenter.qodeinteractive.com/ to register my account and filed a request at the top right. Since we don’t have much time, I hope you will reply as soon as possible.
Hello there,
Your request has been answered already. Feel free to check on Helpcenter full response.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I’m having a problem with my website https://anothrosko.gr/ .I just updated the theme and for some reason if you try to go to the next post it does a weird loop and it’s reveling the same post again and again.Can we fix that please?
Hello,
We have just checked this and it is working well on our side. Please, check this video we have just made: https://www.screencast.com/t/d9aRb9uu7 Can you confirm this has been resolved already? Thanks
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sadly the problem is still there.If you click on the next post you’ll see that after the next one it’s the same post even thow I uploaded much more.You can see all the posts here https://anothrosko.gr/%ce%ba%ce%b1%cf%84%ce%b7%ce%b3%ce%bf%cf%81%ce%af%ce%b5%cf%82-%ce%ac%cf%81%ce%b8%cf%81%cf%89%ce%bd/ .Still i don’t understand why this is happening. 
Hi there,
We checked our site and couldn’t recreate this issue. Could you please explain how we can reproduce this?
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just sended you an email with instructions.Thanks again!
Hi again,
Thank you. We will check it as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
For the left menu you could choose style for submenu opening https://www.screencast.com/t/cn3aoKMYO9r Please, note when there are submenu items under one menu item, there is already function on click that will open submenu dropdown, so there cannot be another one for opening a new page. It is why, when you have item with children menu items, you should not add Page link for it, since it main functionality will be to open submenu dropdown.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your answer!
But when I get you right, the answer to my question is NO, correct?
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this long time ago, but cannot use it, because I try to instal on localhost, but its not work. And i forget about this and using another theme.
Suddenly today I find this theme again, and download the new version, and AGAIN try to install it on localhost, its the same, its only show me blank white screen after loading to long.
I have tried to increase memory limit via wp-config or htaccess none work.
any solution?
Hello there,
Please, check this article where this issue is explained: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330498-How-To-Solve-The-Technical-Difficulties-or-WordPress-White-Screen-Of-Death-Or-HTTP-ERROR-500 For any further assistance, just Submit a Request on our helpcenter here: https://helpcenter.qodeinteractive.com
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
