16513 comments found.
I am also frustrated, the forums are little help and my ticket is also unanswered. If this isn’t resolved, are refunds possible? Thanks, 98801
Hi and thanks for reaching out to us 
As I see your ticket was answered. Please check it.
Thank you for the reply, that did work. I am having the same WP5.3 issue as the rest and have downgraded to 5.2 for now.
You’re welcome
Hello,
Why does the changelog link to “Jupiter X” when this is “Jupiter” – was looking at updating the theme my clients uses, they have a license for this, but it’s not called “Jupiter X”, just “Jupiter” and it’s V6.1.5.
Thanks!
Hi and thanks for reaching out to us
You can check release notes for Jupiter theme at this link https://themes.artbees.net/support/jupiter/release-notes/ .
Thanks
You’re welcome
Hi, whats is the best way to update Jupiter X theme without loosing customization’s to the theme? Will updating affect templates in theme builder?
Hi and thanks for reaching out to us
The update won’t affect templates in Theme Builder. What customizations do you mean? Did you edit php files in the parent theme? If you edited only Customizer settings, they won’t be lost. You can update the theme via Jupiter X > Control Panel > Updates. I recommend you to create full site backup before starting update process, so you can restore if something goes wrong. Thank you.
only edited Ombrios theme heading menu
Then your changes won’t be lost. Anyway it’s better create a backup to keep the content safe. Thank you.
Decided to set footer fixed. It works in Chrome, but not in works Internet Explorer.
Hi and thanks for reaching out to us
Please create a ticket https://themes.artbees.net/dashboard/tickets/ and provide WP Dashboard credentials to check the issue. Thank you.
Hi
I’m really fed up with your support system. you guys do not reply even I have my support days left every time I create you guys reply after a week and without solving the query.
jupiterx is getting highly overrated theme.. your support guys are unprofessional and your support team is dead
Hi and thanks for reaching out to us
Currently we have a large influx of tickets and support agents may delay in replies. Can you share the ticket id so we can prioritize it?
Your support takes ages to reply and often without solving the query
98668 Here’s the ticket no
Your ticket has been replied. Please check.
Got only one unsolved reply .. It’s been 5 days since I have created a ticket and response is quite worst. Either solve it or let me know I can’t wait this longer I will move to another theme.
Your issue will be investigated and you’ll get a reply as soon as possible.
Is support dead? Why there is no answer to the ticket
Hi and thanks for reaching out to us
Currently we have a large influx of tickets and support agents may delay in replies. Can you share the ticket id so we can prioritize it?
Fantastic work i wish you huge and successful sales for the week.
Thank you so much! We really appreciate your feedback!
Is there a way to adjust the default single post width so it stops squishing my sidebar content? Creating a custom post template in Elementor doesn’t give me all the elements I want.
Hi and thanks for reaching out to us
The post width can be changed with custom css code. Please share your page URL and I will provide you with the code. Thank you.
Hi, I have a translation problem since the last update of the theme Jupiter Version 6.4.1 Translation with the Loco Translate plugin. Problem with the following words: - Read More (Blog) - First Name * (Contact form) - Last Name * (Contact form) - Email * (Contact form) - Message * (Contact form) - Phone (Contact form) - Enter Captcha (Contact form) - Not Readable? Change text. (Contact form) - SUBMIT (Contact form) Will this problem be fixed during the next update of the theme?
Hi and thanks for reaching out to us
You need translate these strings in Jupiter Donut plugin using Loco Translate. Make sure you’re using Donut 1.0.2 version. Thank you.
The problem has been fixed. Thanks for your help. Good work !
You’re welcome
Hello team I need your help urgently I updated theme and all got messed. Please help. My support has expired. Everywhere is share option at bottom, everywhere header have something else on top. Each post page ruined completely. Plz help Regards
Hi and thanks for reaching out to us
What theme version are you using now and what did you use before the update? Can you show screenshots of the issues and share the site URL?
Hello, thanks for your reply Here I don’t want to share my website detail. Is there any another way to share it with you? regards
Hello,
In this case you need extend the support and create a ticket https://themes.artbees.net/dashboard/tickets/
Provide us with WP Dashboard credentials in the ticket. Thank you.
98595 is ID Thank you sooooooooooo much team
Your ticket is received and will be replied soon. Thank you.
Hi!
I just updated my theme and now it added a Skip to content button in the left corner of all my pages. How can I deactivate this feature?
Thank you.
Hi and thanks for reaching out to us
I don’t have such button on my test site after theme update. Can you create a ticket and provide WP Dashboard credentials to check your settings? Also share a screenshot where you see that button. Thank you.
How do I set REM if I have Elementor Pro? I’m not sure what the base of my font would be and how to set it. I’ve read all ur documentation on your site, but nothing helps. Could you please help me?
Hi and thanks for reaching out to us
Do you want to change font size of some element? If so, you need edit an element in Elementor editor and find Typography settings in the Style tab of that element. If you mean something else, please clarify with more details what you want to achieve. Thank you.
I received a notification at https://themes.artbees.net/dashboard/releases/: “You dont have any registered licenses. Please register your product first.” Can you help me.
Hi and thanks for reaching out to us
You need register the theme as described in this article: https://themes.artbees.net/docs/registering-the-theme/
Hi Artbees Support, I’m having a problem, (I can’t send the ticket), my registered licenses are stuck in the old site, and I accidentally deleted it from the cloud, I have no way to turn it off from the deleted website. Can you help me, please!
Hello,
Could you please send a ticket directly via your email to support@artbees.net? Attach your invoice that you bought the theme and share the purchase code so we can check it. Thank you.
Hi Artbees, I already sent a ticket to you via email, I sent from the email address: fadyvietnam@gmail. com. Please check and handle it for me, I really thank you.
Thank you. Your ticket is received and I have forwarded it to our manager so he will assist you as soon as possible.
Jupiter X Core
Version: 1.9.0 | By Artbees | View details The plug-in could not be loaded correctly and was paused during recovery mode.
An error of type E_ERROR was caused on line number 30 of the file wp-content/plugins/jupiterx-core/includes/updater/functions.php. Foutmelding: Uncaught Error: Call to undefined function jupiterx_get_update_plugins() in /wp-content/plugins/jupiterx-core/includes/updater/functions.php:30 Stack trace: #0 /wp-includes/class-wp-hook.php(286): jupiterx_plugin_update_warning(Array) #1 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /wp-admin/plugins.php(605): do_action(‘pre_current_act…’, Array) #4 {main} thrown
Hi and thanks for reaching out to us
That issue was reported to the developers and they will fix it soon. Please take our apologies for inconveniences.
Hi, I can’t upload:
WPBakery Visual Composer (Modified Version) (I got version 5.2.1) Master Slider Pro (I got version 5.2.1) and LayerSlider WP (I got version 6.5.7)
Can you help me? thanks
Hi and thanks for reaching out to us
Did you update the theme to 6.4.1 version? If so, you can update the plugins via Jupiter > Control Panel > Required Plugins. Thank you.
I’m new to WordPress and Jupiter since taking over the programming of a customer’s website. WP wants the version upgraded from version 5.4.5.1 installed now installed. how can it be updated to 6.0.5?
Hi and thanks for reaching out to us
You need update the theme to 6.4.1 at first, then update WPBakery plugin via Jupiter > Control Panel > Required Plugins. https://themes.artbees.net/docs/updating-theme-child-theme/
I am getting the message “Please Note: Any customisation you have made to theme files will be lost.” In other words all my data and photos will be lost? Any font changes will be lost?
No, the message means: if you made any changes to the theme files in the parent theme (for example, in header.php or functions.php, etc.), the modifications will be lost as the theme files will be overridden.
Your pages, posts, images will be saved as they are stored in the database, and you can update the theme. Thank you.
Well it looks like the site is locked into a maintenance mode
Could you please create a ticket and provide WP Dashboard, FTP credentials for investigation? Thank you.
Please provide a link to create
Please log in to your Artbees Dashboard and create a ticket via https://themes.artbees.net/dashboard/tickets/
Hello Jupiter version 6.4.1 portfolio carousel autoplay doesn’t work.
Hi and thanks for reaching out to us
That issue has been already reported to the developers and they will fix it as soon as soon as possible. Please take our apologies for inconveniences.
Hi Not sure you see my ticket but can you please help to check my ticket here https://themes.artbees.net/dashboard/single-ticket/98290/
Hi and thanks for reaching out to us
Your ticket is being reviewed now and will be replied soon. Thank you for your patience.
Hello people, I installed everything, and now I can not install any template appears as follows:
. ok, Backup database (Database reseted)
. ok, Downloading package (Completed)
. Install required plugins
. Installing in progress …
The last two items look like this forever 
can you help me? thanks
Hi and thanks for reaching out to us
Try to deactivate all plugins except of Jupiter X Core, Raven and Elementor, then try to install a template again. If the issue still persists, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hello guys ! I have a problem with Woocommerce products on my Jupiter theme. They disappeared on the website but are online on the BO… With the old versio 4 or 5 it was working but now with the new update it doesn’t work anymore… Can you send me the 4 and 5 Jupiter version please ?
IT’S URGENT… thank you for you reply.
Joe
Hi and thanks for reaching out to us
Could you please create a ticket https://themes.artbees.net/dashboard/tickets/ so we can check the issue with the products? Provide WP Dashboard credentials and share the page URL where the products disappeared. Thank you.
