39337 comments found.
hello @IPSoftware
I have a question. hope you can hep
1. For example, I wrote a 10 bolgs..
2. Today, I write a new bolg and update. The content such as: ABCDEFG
This bolg cover all bolgs which i wrote before and the content is ABCDEFG..
Could you tell me where is wrong.
thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello—any idea why my icons are not showing for social media, or return to top? I only get a question mark.
http://www.out-liv.com/I deactivated all plugins and it still did that. Also tried clearing out cache.
And everything is up to date.
Hi
I would request you to please clear the cache from Theme options,by going to WordPress admin panel dashboard → Avada → Theme Options → Performance and click on “Reset fusion caches”, Screenshot here -> https://prnt.sc/p4pq0z
Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Amazing theme. It has everything required to build a website. Just one request though. Could you please add “Behance” on the Social Links in the new updates. Thanks
Hi
Thank you for your kind words. If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
Hi there,
I can’t make the photo captions to appear, please advice.
Thanks, CU
Hi
We will need make use of the native WP gallery of you will need to use an image element with a text block for adding the name below. For much detailed support, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I bought extended support yesterday, but my account on Theme Fusion dont react on this..?
Hello @Janamtrup
I can see that you have valid support and should be able to open a support ticket, if not please simply log out and log back into your support account and check again once please.
Thanks
-Ammar
I did this, and I changed browser, I can log in, but when logged in, it says I dont have support.
Hi there
I have refreshed the account, please log back in and check again. You can submit a support ticket now.
Thank you kindly, MB
duplicate
Hi, I cannot upgrade my plugins.. Thanks
Notice: fusion_get_user_locale is deprecated since version Avada 6.1! Use get_user_locale instead. in /home/bilirani/public_html/tourism/wp-includes/functions.php on line 4565
Hi
Please do check if you have any customization or overrides done via the child theme. If yes, please backup, switch to the parent theme and recheck. If the issue persists then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Dear and Respected Sir Is this gorgeous theme is compatible with new version of WordPress.,that is, 5.3 or may we wait for an update for it?
Hello @frbuttpk
The latest version of Avada 6.1.1 is definitely compatible with the WP 5.3 and you should be able to use it without any issues, if you need any further assistance with this, simply open a support ticket and we will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello there,
When using Header Layout 6 (the one with a search bar and hamburger menu), is it possible to exchange the location of the search bar and hamburger menu (i.e. my client wants the search bar on the right, while the hamburger menu on the left)?
Thanks in advance.
Regards, Nathan
Hello @nthn92
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Ammar,
Apologies for the misunderstanding, but I have not started the project yet and have not installed & registered the theme yet, so that I could not create the support ticket. I just want to inform my client whether the location swap is possible or not.
Please kindly advise regarding this matter, or how to create support ticket for projects that have not started.
Regards, Nathan
HI Nathan
Doing the above will require custom CSS as this is not a native option. You can create ticket with the link below and detail out your issue and our support team can advise you further on the possibility of achieving this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
resolved, unable to delete the comment completely
Hi
Thank you for the update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have 5 months of support remaining but I’m unable to submit a support ticket from themefusion site as it says support period has expired. How can I get this resolved?
Hi
We would request you to please log out from your support account, clear cache from your browser and log back into your account. I can confirm that your support account is valid and active
We look forward to helping you!
Thank you, Shaminder
I have done this, but the support page still shows support being expired. I have tried Chrome and Firefox.
To be clear it shows support is active on your site “Themeforest” but the author’s support page show support period has expired.
Hello @PALADIN-01
I can not find your account registered with our site right now, please send us an email to support@theme-fusion.com if you still have issues with the ticket creation, I can see that you definitely have a valid support with us.
Thanks
-Ammar
I have a pre-sale question: Can the regular license be installed in two different WordPress installations on the same domain?
I’ve two installations for the same website in two different languages. One on the root and other in a sub directory.
Hi
A single copy of Avada can be used only on a single WP installation. Further WP installations will need an additional licenses
You can find more details on licensing here
Thank you, Shaminder
I have a little problem with the portfolio items. In some categories some items dont show up. It looks like the last item of the category don’t show up. At one category I have 9 items and 8 showing up and another categorie I have 5 items and only 4 showing up. ??
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
There are issue with google page speed.. most of the render blocking is like this: media/max-shbp-18.min.css?ver=6.1.1 …media/max-sh-shbp.min.css?ver=6.1. …media/max-sh-shbp.min.css?ver=6.1.
How resolve this issue?
Hi
These are async media queries. You can disable them by going to WordPress admin panel dashboard → Avada → Theme Options → Performance, Screenshot here. You can read more about this documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi. After updated to 6.1.1, in the desktop version of my web site if I have side bar active, the article’s content appear resize in one coloumn.
Link: http://www.codess.org/sito/esiti-finali-selezioni-corso-oss-2019-20/
I don’t know which setting I have to change. Thank you
Hello @IPSoftware
We will gladly look into this for you, however As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I need support right now!!!
The Fusion Builder had an update and now the plugin can’t install because this error, the whole site is gone. How can I Fix it real quick, the launch is right now!!!
“Fusion Builder installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.”
What should I do without removing all the fusion builder options I used???
Hello @bounddesign
This appears to be a permissions issue to me, in this case you can always use our alternate method to install the plugin as mentioned here => https://bit.ly/33JVbQV
Also, if you need our assistance on this, please open a support ticket with us, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, is it normal that Avada does not work correctly with Autoptimize?
Hello @Neen0
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
After upgrade to Wordpress 5.3 – Default editor and Fusion builder backend are not working. Only Fusion builder live
Hello @hitnomije
We have tested 5.3 already and Fusion Builder backend works all fine and good with it, there are no compatibility issues between Avada and latest WordPress version, here is a screenshot => https://share.getcloudapp.com/2NuAQ2PQ
If you need further assistance with this, please open a support ticket and our team will look into this right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar. Yes, You are right. I have tested it further more and discovered that the builder doesn’t work in combination with the Yoast SEO premium plugin. Once deactivated, the builder works again. Maybe your developers could look into that.
Hello @hitnomije
Not at all, the Yoast SEO works all fine and good with our Fusion Builder aswell => https://share.getcloudapp.com/NQuenZNe
Thanks
-Ammar
Thank you for the quick answer. It doesn’t work for me. Maybe it will be OK in some new plugin version or theme patch…never mind
Hello @hitnomije
You can try reinstalling both Avada and Yoast SEO in this case aswell.
Thanks
-Ammar
After updating to WordPress 5.3 a lot of things are broken in Avada …
Hello @neen0
We will gladly take a look into this for you, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
Does the last version of the theme work with WordPress 5.3 version ? I’d like to update my wordpress but don’t know if it’s safe 
Thanks a lot for your answer.
Regards
Hello InvictusDrone
We have no reported issues by our customers, and we always make sure that our latest version stay compatible with the WordPress, you should have no issues updating WP to 5.3.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I have set up the Top Navigation and I would like to activate the “Sliding Bar” from one of those menu items. How would I go about doing this?
Also, is there any way to add a class field to the Fusion Slider Slides? Reason for that, I’d like to add some custom styles to each of the slides. I’ve tried to see if there is any sort of unique ids or something, but there isn’t, its just the flexslider > flex-viewpoint > ul > li (which gets cloned etc).
Hi
It is a bit difficult for use to provide detailed support via the comments section. I do see that you have valid support. I would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you Shaminder, I have submitted a support ticket!
Hello @gcweb
You’re most welcome, our team will get back to you as soon as possible.
Thanks
-Ammar
