26686 comments found.
WPBakery Page Builder is no longer activated and all my pages were built with Visual Composer – they have all reverted to plain text and I cannot edit in the Page Editor anymore. I have updated the theme through Envato Market but WPBakery still isn’t active. This is a large corporate site, urgently needs to be fixed.
Having now checked the entire site, I can confirm the website has been broken due to these updates.
And the two other websites I have bought and used Bridge on are broken too. I just need to know how to re-enable Visual Composer. ASAP.
Hello there,
It might be that you have missed to activate your WPBakery upon update of your site. So please go to Plugins and activate your plugin. https://www.screencast.com/t/r47ykmp6VFnz Also please check if you have updated our Bridge theme and the plugins that came within the theme to the latest version 19.2.1 according to our article hereDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
LMS Qode is it possible to show course name in woocommerce order column list. I tried with product name but array is empty
Hi there,
It is not possible to do this within the themes options but you can submit a request at our help center for hints and suggestions on modification of code for that purpose. You could as well try to use a 3rd party plugin for that purpose but we can not recommend any as they have not been tested with our theme, however you are always opt to try this on your end for sure.
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No WP Page builder, no Classic, no Gutenburg options on the home page. Other pages have wpbakery page builder just as they always have. Please help. I’m freaking out a little, this is a big site. I’m not going to pay you to help me fix something you broke. Other people are having the same issue.
Hello there,
I would kindly ask you to check if you have updated our Bridge theme and the plugins that came within the theme to the latest version 19.2.1 according to our article here As well as you can check our article about recommended server resources here
If WPBakery is functioning on other pages it is likely due to your content on that page and has nothing to do with the theme. So please check if your content is added correctly.
If you somehow still encounter issues I would kindly ask you to send us an email at helpcenter@qodeinteractive.com and our support team will be more than happy to investigate this on your end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your help in solving this problem.
Hi there,
Glad we could help!
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I
Hello there,
We are here if you have any questions.
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Dear awesome staff at Qode,
we have a pre-purchase-question:
What is the difference between a Bridge-Demo with Elementor compared to Elementor Pro? Because normally, when you only use Elementor, you will not be able to edit footer or header without special plugins. Since your theme only costs ten bucks more than Elementor Pro, we are a little bit confused. 
Thank you very much in advance
Hi there,
Thanks for taking an interest in our theme! Our theme uses the Elementor plugin which is included within the theme and there you will indeed not have the ability to edit the footer and header with Elementor as in the Pro version, but you have our themes options for this which you can find in Qode Options > Header like here
Qode Options > Footer like here
As well as you can find in Appearance > Widgets widgets for both Header and Footer areas like here
Also I need to say that you are getting Elementor and WPBakery plugin within the theme and you can choose with which plugin you would like to build your pages. Demos that are made with Elementor are specifically built to be used with this plugins and the other demos are built with WPBakery.
I hope I could help and let us know if you have any additional questions anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just found out that the theme is not working properly when editing… When I try to edit a page it takes forever and then shows an error:
Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.
After changing the theme to WP standard theme I was able to change everything. Please send me a solution for this problem ASAP. I’m using Version: 17.0. I also disabled all plugins and left only the theme but it didn’t work either.
Hi there,
Thank you for reaching us!
I just need to point out that you are using an outdated version of the theme and I would highly recommend you to update your theme and the plugins that came within the theme according to our article here as the latest version of the Bridge theme is 19.2.1.
Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you if you still encounter issues with this.
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I submitted a support ticket too, but Demo 246 (uses Elementor) doesn’t fully import. It stalls at 98% and says “Something went wrong. Please contact support.”
I don’t have any errors on the dashboard… can you help??
Hi there,
I must say trying to import demo 246 on our end it imports completely. https://www.screencast.com/t/kRD4Erk22em Also I need to point out that demo 246 is not an Elementor demo rather it uses WPBakery, but that does not really have to do with the issues you are encountering. However I would kindly ask you to check our article about importing Bridge theme here as well as you can check recommendation for server resources here. Another thing you should know that reaching 98% of the demo import has likely imported all of your content and if you still encounter issues with this I would kindly ask you to continue the conversation with our support agents as we can see that your ticket has been answered.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am still waiting one week for support to resolve the issue that my theme won’t activate given the license number I was provided with.. very frustrating. I have contacted you via support channels all week.
Hello there,
We have located your ticket on our support forum. One of our support agents has responded to your request and registered your theme.. Please continue the conversation on the ticket. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i purchade the themes and i installed on my site samanthalombardi.it but when i try to activate license when i insert purchase code and emal and press Register Theme the page remain on “Please Wait…” and stop. If i try to rechard the theme is not registered.
Hello there,
I would kindly ask you to send us a mail to helpcenter@qodeinteractive.com and our support team will be more than happy to help you. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Purchase code doesn´t work: “Code is already registered for other domain” Its for the same domain, i don’t understand Anything. I need it.
I´ve sent several messages to helpcenter but you haven’t answered me yet.
Hello there,
We have located your ticket on our support forum. One of our support agents has answered your ticket. We can see that you have replied to your own request several times and therefore the ticket got pushed down in our list. Sorry for this. Please continue the conversation on the ticket.
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Would you mind telling us if there are recommendations to upgrade to the latest version, besides a backup, of course.
I imagine you are not required to use or activate Elementor, I do not like it. XD
Thanks
Hi there,
You can check our article about how to update your theme here.
And as for the Elementor you should know that you are not obligated to use it. You can choose if you want to use WPBakery or Elementor, you should know that new demos that are built with Elementor can be used only with Elementor plugin.
I hope this helped.
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Alright, good to know, thanks!
Hi there,
Glad we could help!
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It appears that Visual Composer is no longer a part of this theme…is it possible to purchase it separately and use it with this theme?
Hi there,
WPBakery (former Visual Composer) is included within the theme as a bundled plugin which you can use for sure. No need to worry.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist.
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Hi, Can I get PSD of any bridge285 version?
Hi there,
Most of our demo pages were a joint creation of our content builders and designers, so unfortunately not every page found on our demo sites has its own PSD file. On the other hand, there are certain pages, including main home variants which do have PSD files available, however these are not included in the theme ZIP file which you obtain from ThemeForest. Nonetheless, it is possible to get these files by contacting our support team.
All you should do is send us a mail at helpcenter@qodeinteractive.com explaining which PSD file you require, and our agents will be happy to assist you if said PSDs are available.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1) WPBakery in this theme strips out paragraphs and makes all text a mess. This is very well known issue for THIS particular theme as proved by google search. I’ve been using WPBakery for the last 3 years and I never had this issue.
2) YOU CAN ONLY PAY BY PAYPAL in the Travel demo for the “Tours” packages. Extremely disappointed by this.
3) Multiple various issues and bugs that need some time to iron by a developer (junior dev would suffice, nothing too serious) that makes experience with this theme less than enjoyable.
123k sales, wow. No wonder the support team takes ages to reply…
Just google “wpbakery stripping paragraphs” and you will see that the FIRST result is related to this, dating back to 2015…
Hi there,
1. With the new update of the theme you have the possibility to edit your pages with Elementor plugin as well, so if you are not satisfied with WPBAkery you could try to out with Elementor instead. Also testing the paragraphs on our end we did not encounter any difficulties on editing the text on our end. https://www.screencast.com/t/XJm5ozhJQ8XF2. When it comes to payments for Tours, it could be done via PayPal https://www.screencast.com/t/Iuuuv4WzjS Or you could disable paypal, and arrange payment personally with your customers after reservation is made.
3. We have located your tickets and can see that they have been answered to. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could continue the conversation with our support agents at our forum
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I appreciate your fast reply here, contrary to your support page which is slow.
1) I’m not interested in Elementor, WPBakery is my preference and this issue appears only in your Theme. There is a walkthrough as you mentioned in a reply (Qode Options -> Fonts -> Text -> Paragraph -> Top/Bottom Margin (px) -> And set some value for text space, for example 8 and save). I have never seen WPBakery exhibit this behavior before. So just put this info somewhere in the documentation so that we can view it rather fast. Took me 45mins of frustration to make it work.
2) Not all the world prefers to pay by paypal, and you know very well how bad for actual conversions would “off line” payment be. The user should be offered multiple payment solutions right away. My old dad doesn’t have Paypal, nor does he wish to create an account. He wants to put in his cc details and proceed with the booking, or just use one of the million methods offered by existing eCommerce solutions such as WooCommerce, most of them plugins you can install for free. This is very serious omission, and would be the ONE AND ONLY reason NOT to choose your theme. Why did you not just create the tour to use WooCommerce functionality which is straight of the box and JUST WORKS… Now a developer needs to hop in and implement various payment methods..
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
As I can see checking your tickets they have been answered to so I would kindly ask you to continue the conversation over there.
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Just updated to Bridge 19.1 and noticed that LayerSlider WP plugin has not been updated to 6.9.4, which is recommended for better WordPress 5.3 compatibility. Any theme update planned to address this?
Also, with LayerSlider WP leaving Envato Market, will there any impact on the plugin with the Bridge theme in the future?
Thanks!
Hi there,
I can assure you that the current version of Layer Slider is fully compatible with our version of the theme and the latest version of WordPress, and as well as it is planned to be updated in the future update of the theme, which you will for sure be notified about. As for the Layer Slider leaving Envato Market you should know that there will not be any impact on using it in our theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can someone answer my ticket please? I submitted it on Wednesday it is now Friday and still no reply! I do not want to have to wait until next week due to it coming up to the weekend…
Hi there,
We could not locate any ticket with this username of yours so please could you provide us with the ticket ID so we can check this on your behalf and I assure you will get response from one of our agents.
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Somebody did locate it as they did reply to my question. I then asked another question and Im still awaiting a reply since last Friday…
Hi there,
We can only locate your ticket which has been responded to. So please could you provide us with your ticket ID so we can check this.
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I received a reply and asked another question on Monday evening… again I am still waiting 2 days later. The ticket was assigned Danilo Spasovic ID #5974.
Hi there,
We have located your ticket on our support forum. One of our support agents has answered your ticket so please continue the conversation on the ticket.
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your theme update made my website hell and i am unable to edit it accordingly, very disappointed, i am not able to raise a ticket, you are guys are making more money by messing around theme and want people to give more money.
Hi there,
Sorry to hear this on your end, and as we do not have any information from your side what exactly is the issue. I can only suggest you to check our article about updating the theme and its plugins here. As well as check the recommendation on server resources which will ease the usage of your theme. As i can assure you that everything is working as intended after the update. If you still encounter issues I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing us with your WP-admin access so we can inspect the issue you are encountering further more on your end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This new security on theme registration seems to be slowing down the load time of the website. The previous versions were really doing fine, then this happens. Kinda disappointing.
Hi there,
I am sorry to hear this on your end. However I can assure you that there is no significant difference from what it was before the update. It could be only improved with code refactoring and including new options for content building. And the thing I can suggest you is to check our article about suggestions on what you can do to speed up your site here. I hope it will help and that you will manage to apply it on your end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, trying to get some answers and submit a new ticket because the new update changed a few things. Tipsy is not accepting tickets and support doesn’t list bridge under themes. How do I speak with someone?? Thank you
Hi there,
I would kindly ask you to submit a request at our help center
There you need to register (create account). After that, sign in and submit a request – describe what you want to achieve and include site URL. Our support agents will answer as soon as possible.
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What is the usual response time to a ticket on your helpdesk? Or should I ask it here?
Hi there,
Our support team is trying our best to answer all ticket request and the usual response time is within 24 h. We have located your ticket and our support agent will answer as soon as possible. So please continue the conversation over there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
