8665 comments found.
Hi, nice theme! Is it possible to set different sidebars per category posts?
Hi caracolisc and thank you for appreciate Uncode! 
Unfortunately, this is not possible. At least if you use a Content Block layout, and also the sidebar it’s part of the Content Block, you can add some CSS classes the widgets to hide/show them based on the category.
Why does everything look big and slider not showing like it does when im logged in? https://www.studioplug.net/
Hi StudioPlug! We cannot test what is the problem without logins, for what we can see you have an error triggered by a cache plugin (probably not configured correctly): https://undsgn.d.pr/iP6qyY
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
why is there white space under my menu? https://www.studioplug.net/
Hello! It seems you have set an empty Content Block for the header of the Home page. If you don’t want to display anything, just select “None” as type of header, more info here: https://support.undsgn.com/hc/en-us/articles/213459649
Anyway, if you need further support, let me remind you it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Logo and featured image is not displaying? Any quick fix?
Hello!
This is a know issue if you run Wordpress 5.3 and a version of Uncode earlier than 2.2.3. Is that your case? If it is, just update Uncode to the latest version: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Let us know, best
The accordion feature is not working. It will not let me add additional sections beyond the 1st section. Any help would be greatly appreciated!
Wordpress UpdatedTo TheLatest, Uncode Updated To TheLatest.
Hello!
Sorry for the issue, however nobody else reported that so far. Let me ask you some questions please:
- do you have any other plugin to update?
- did you try to disable all extra plugins and checked if the problem persists?
- could you check if you have a JS red error in your browser console when you try to add a new section (https://developers.google.com/web/tools/chrome-devtools/console#view)
Let me know, best
Is there a non wordpress version? Or can this one be adapted for non wp sites? Thanks
Hi mdg33 and thank you for interest!
No Uncode is only available as WordPress theme and not static HTML.
Hey,
I am unable to edit any of the Page Builder elements and receiving this error when I open any page to edit:
“Failed to load plugin url: http://xxxxxx.com/wp-content/plugins/uncode-core/includes/vc_extend/assets/js/uncode_shortcuts.js"
Can you please help me on how can I fix this?
Hi Rehan-007! Unfortunately, we don’t have similar reports so we cannot help too much without a check to your site… when this happened? Does this happened after an update? Can you please verify if this files exists on your server?
Just updated to Wordpress 5.3 and Uncode 2.2.3 and my columns and rows are not showing at all. They are only showing when I click preview in WordPress..When I create new row or column in Wordpress it will show but everything before the update is gone. https://morform.eu/about
Hi matelek! Not sure what you refer, when we check your site we have this and everything seems to work as expected: https://undsgn.d.pr/zlnc2Z
Thank you for quick response. Yes it works fine now since i decided to rollback to wordpress 5.2. Sorry for the confusion.
Ok so I updated to WP 5.3 again and as expected all columns and rows with text are gone. Can you please check it now and maybe give me some guidance on what might be causing issues?
One more thing. I think I found an issue. When I disable animations on rows and columns the content is back. So I guess it has something to do with java script.
Ok I found a solution. It was Lightspeed cache causing issues. Settings>Optimize> Remove comments set to off solve everything. My apologies for all the confusion.
Hi, sorry for the delay and thank you for the confirmation!
Congratulations on the template, I have a question: How can I create a WPBakery button via the Visual Composer within a page or post and make the button to go to next or previous post? Is there a hack to design the button in the composer and on the URL/link to add code so it dynamically gets the next post url?
Please let me know if it’s possible or something similar as solution. Thanks in advance.
Hello and thank you.
Honestly no easy solutions come to my mind. The easiest way, maybe, would be to add a button with a particular ID. Then you’ll attach to wp_footer hook a PHP function that stores the next post url into a JS variable and a JS function that replaces the button URL with the one stored in the variable. It is a bit complicated but not impossible.
Anyway, if you need further support, let me remind you it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
First of all, thanks for the blazing fast reply! I see, the thing is that the client I bought the template for, wants above a post’s image within the post page to be able to add buttons for previous and next posts to each post page, so the visitor to be able to navigate easily.
I’ve enabled the navigation on the section just above the footer, but there is no option for the content or before content to add the same section.
This could be a good alternative solution, a way to add above content/after header the same navigation we can enable on post page after the tags, before the footer.
If you can provide any “hack” for this, by e.g. adding so single.php a code snippet or in functions.php or whatever that could work out, I would be thankful. Thanks again in advance!
As I said please contact our help center, since more detailed support, in this case, can be provided there and you can ask to be escalated to our developers if necessary (they’re available from Monday to Friday).
Thank you! https://support.undsgn.com/hc
HI, I’ve just seen that there is a possibility to get your theme for UNLIMITED domain usage. This is very different from the one-site-usage here on envato. Could you tell me more about the correctness of this wp starter pack offer? wpstarterpack.com
Hi waldemarker! This is just a pirated version, take care since you will be not able to install plugins, import Demo Contents or update the theme. Moreover, it’s a serious copyright abuse.
Hi, can we change all colors of your theme ? Thanks, GF
Hi GregFey and thank you for interest!
Yes sure, as you can see each customer uses his own colour scheme: https://undsgn.com/uncode/showcase/
Hi I need to add a CSS class to images in galleries and cannot do it. I don’t particularly like Uncode’s Lightbox and I found a solution more to my liking:
http://tholman.com/intense-images/
Intense Images viewer is made available for wordpress through this plugin:
https://wordpress.org/plugins/full-screen-images/#description
The plugin works only on images to which we have assigned a specific “full-screen-image” CSS class. The problem is that I can only assign CSS classes to images that I insert into text blocks or in the backend editor. However, then I have to skip using Uncode galleries for my posts/portfolios and so I miss some of the functionality I like about Uncode.
Is it possible to assign CSS classes to images in Galleries?
Would you be interested in integrating Intense Images or a similar solution for us to use in Uncode?
Thanks,
João
Hi QLJ! As you noted plugins like “full-screen-image” are designed to only access properties of the normal contents that are inside the default WordPress contents. Anyway, to substitute the lightbox plugin isn’t enough for what you expect. It’s not enough to change a class. This is a job that only a develoepr can do by modifying the native codes of Uncode (and also deactivating the current lightbox). It ’s in any case a company that I would advise against unless you have a very skilled developer in your side.
I wouldn’t want to anyway tinker with the plugin core or native codes. I want to keep benefiting from your updates or I wouldn’t want to break compatibility on future updates. Is there anyway you guys at undsgn would help us implement this if we would extend our support period?
Hi QLJ! I’m sorry but this can require one week of work of developers, it’s not something we can offer. In a few words when it comes to a complex theme it’s not something like trigger a plugin in a simple HTML page. Moreover, this is not a service we offer, if this is something vital for your project here you can find our suggestions for possible extra customizations: https://support.undsgn.com/hc/en-us/articles/115000555209
Ok, thanks. I will ask for a quote but I think it will be too expensive for the benefit and I will probably keep using backend editor for this purpose. It would be very interesting if you’d consider updating your lightbox options in the future though. With 4K and retina monitors being widely spread, with all kinds of high resolution devices used nowadays, with higher internet speeds and with a theme that is targeted at fullscreen, portfolio and photography based websites, it would be interesting to have a lightbox that could truly make our images pop out. Thanks for the help and information. Best regards. João
Hi QLJ! I confirm we have this in the list, along with many other feature requests. I can only tell you that this will happen but not tell you in which update is expected (and therefore in how much time), anyway our hypothetical alternative would be to use PhotoSwipe script.
Good evening to all, a few days ago I found that the images used as background of the various blocks are no longer displayed, including the logo. The other images, loaded internally to the text do not create problems. Are there any updates to the theme that I can’t see?
Thank you very much. Best Regards, Karen
Hi MadamaMEDUSARevue! If you update to WordPress 5.3 you need also to update to the last version of Uncode 2.2.3. If you have an old version of Uncode we suggest to update with the Envato Market method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Hi,
I am using Uncode 1.4.2. It seems that somehow Asynchronous Adaptive Image System is broken. The high-res/original images do not load. Only the blurred/low quality images load, but are never replaced.
When I turn Asynchronous Adaptive Image System off, no images load at all.
Can you assist? You can see this here:
https://www.rgblove.com/work/car-storiesThanks!
Hi chazdecker! If you installed the last version of WordPress 5.3 you need also to update the theme to the last version Uncode 2.2.3.
I uploaded a SVG icon an when ‘animated’ it changes back one of the colors to the themes default purple. I then read forum and changed st0 to st3, for one of the curves but the purple still won’t go away. How do I fix this?
Hi industryM! We are sorry but it’s not possible to help with something like this without a check to your site, there are some issue we need at least a link. You can share your site here or open a private ticket. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Once I create a series of blog posts with a template, is it possible to change the look of all the posts at at later date without manually editing each post one by one? What’s the best technique for creating posts in a way that I can update the formatting easily? The Single Post tab under Theme Options is a bit limited for my needs, as I can’t seem to add extra modules there – I can only tweak the parameters that are already there. Any workarounds?
Hi nahcnivek! You can modify them with the Posts ID or the Matrix mode: https://support.undsgn.com/hc/articles/115002644249
Hey there, I am wondering why adaptive images makes all the images blurry? I’ve tried turning Asynchronous adaptive image system to off and it will only load the smaller images. Anything under 900. If I turn off the Adaptive images all together, no images show up on any pages.
Hi lauralefurgeysmith! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
How long does it take to unregister a domain?
Hi zumaxb! During European working hours is immediate but you have to generally wait a few hours during European nights.
Hello. I am going to report a bug in your Icon Box.
Mind you this very SAME bug was reported two month ago by me but you said then “we can’t reproduce it and noone reported it yet”. And you screencasted your front end editor.
But seeing how “fair” i was treated back then when i reported other bugs which were also “no one reported it yet” but later after week of my pain you acknowledged it – i will not let this go.
Refund is not possible and i won’t accept half baked widget.
So please bare with me. There is a video for you here:
https://youtu.be/OKwH6M_beuAThere is even a page source code so you can paste it in your wordpress installation (New Page) without spending time like i did.
Code is here: https://controlc.com/5c4a90a0
You will see on video few facts:
1. There is absolutely NOTHING unusual in my elements. See code for yourself. It’s simple row with 4 elements and 4 icon boxes inside.
2. It is cloned so that you can see visually what’s wrong.
3. You will see as soon as i add Bullet list and hit preview – icon shift and is placed wrong.
4. even if i hit SAVE and load real page – error remain. I was under impression that maybe Preview function is having shenanigans but no – error remain.
5. You will see i demonstrate to you that as soon as i REMOVE bullet list from text – everything goes back to normal.
6. Uncode is absolutely LATEST version with only one plugin installed out of your recommended plugins list. MPC Massive. Flash new – this error is present even if i completely remove MPC Massive. Latest Wordpress.
7. This same error is there no matter which type of icon i use. I tried SVG icon and result is same.
8. permalinks in my video are hidden for security reason (i am sharing video in public). Which is why you will see black block appear from time to time.
I see now that video is full of typos in my subtitles but you’ll get the point. Sorry about that i wasted a lot of time to record video.
Please i beg you spare me: “no one reported this yet” or “we have 52 000 users and noone reported this yet” like you did last time when i posted a bug and it took me almost two weeks for you to acknowledge bug and fix it in next update.
And spare me “we have amazing beta team and no one reported it yet”.
I am reporting it! This is clearly bug in your theme. And i reported it two month ago but back then when you pointed it must be error on my side i believed you. Not now. Not after i went through what i went with you.
No nothing is wrong with my server configuration. Nothing is wrong with my Wordpress setup either. No my windows update did not break Icon Box functionality in Uncode. In case you want to blame windows update like you did claim last time.
You claimed that windows update broke your color picker and then in next revision you fixed it but you blatantly actually removed color previews indicating that i was right the whole time. It was not windows update at all.
Anyway please have a gut, be fair and tell me if i am doing something wrong with bullet list or not? I don’t think so it’s a simple bullet list.
Do not blame our server we are running latest CentOS, latest PHP. We have around 37 various themes running on it through different subscriptions, with different combination of plugins.
Only one single product is causing error. Yes only UNCODE theme is having issue with adding Bullet list inside TEXT area in Icon Box widget. Please fix.
Also i want to be fair and emphasize that your product is actually awesome this i my last quirk i found.
But seeing how i was bullied few weeks ago with your presence and “we have 52 000 users and no one reported it” i am reporting this in very much alerted state yes.
Thank you for your attention.
Hi magnumko! I don’t understand why everything has the tone of an accusation and you say that we blame on this and that… We thank you for the video and the detailed report but a picture would have been enough to make us understand the bug, ex: https://undsgn.d.pr/BDxH3i
Anyway, this is a bug that we can replicate and we confirm it. As soon as we have a fix, probably today, we will contact you here.
Thank you!
In case you don’t understand why accusation, please go and read my initial Icon Picker bub where i spent week of bouncing between you and myself.
If that is not convincing why i am frustrated then go here
https://themeforest.net/comments/23026449 where i reported this very same IconBox bug. You know what you said to me then? This is what you said: “Not able to replicate this too (and we don’t have other reports)” – automatically causing me to WASTE my precious time thinking that i am doing something wrong. You only had to add same content as i did in my screenshot.But no you did not do that because hey you have 52 000 of users and noone reported that.
Mind you my report was different then. I reported issue is with using “strong” not “bullet” but if your were kind back then and followed what was reported by me on my screenshot you would be able to confirm it back then. You only had to replicate what was on my screenshot that was all.
Do you understand that your “we can’t replicate it” is causing your users to actually spend like A LOT of time only to convince you.
Can you pay me may hours back ? No you can’t. Hence my frustration and accusation. I spent hours on:
a:testing this out thinking that i must be wrong because hey, developer told me they not only he have 52 000 users but beta team as well and no one reported it. So this automatically mean – i am doing something wrong – that’s my logic tells me. So yes i convinced myself i am doing something wrong. It can’t be that simple text area is having issue, i am doing something wrong – i literally was thinking that about myself.
b: i wasted a lot on trying and testing and testing and testing. Hence my frustration with your attitude.
You see what changed since then? It’s my attitude toward you which is changed.
Now one month later i am reporting you same bug and now you acknowledged it.
I am publicly promising you next time if i find buy i will be polite just as i am to any other developer when i find bug. If you will be fair to me.
I just had to be sure you will pay attention to my finding.
Word of advice: find better beta team. Add people which are actually using your product in real life. Developers. I know you probably dislike my by far at this point but you need to include in your beta team people like me. People which torture your products and then bugs are found easily.
Kind regards
When we can replicate a problem we are the first to say it and fix it, this is in our interest. But when we can not replicate it is impossible to confirm a problem only for the satisfaction of the customer (since without replicating it is then impossible to fix it). Thank you for the notes about Beta Testers but we are very happy with all of them as it is a large group of growing users. Since Uncode is a very wide theme it is not always easy to test all the uses and cases of use, for example a problem like this seen in the whole product is a small glitch (we for example will have used a text module). In any case, as mentioned above, we will let you know as soon as a fix is ready.
Consider that this fix will be not inserted in the next version of Uncode (that will be a minor patch release) but in the next big update, since it needs to be tested by Beta Testers first. If you note some problems related the fix please notify.
Thanks. That’s called Pro support even though my support expired. I will test this out and if i find something weird i will let you know.
Regards
Just a small update. I applied your patch. You are on good path.
After i add “bullet” text icon is perfect now. It’s just that little circle bullets are missing at FrontEnd even though i added it in Backend. See screenshots they will explain it better.
https://i.postimg.cc/L8wMC5vq/report01.jpg (note the typo “wrrows” on my screenshot should be “arrows” – sorry about thathttps://i.postimg.cc/cHNGWzp0/repot-0101.jpg
Also i want to say i am not expecting your guys to fix this immediately. When you have patch let me know i will gladly test it for you.
Cheers
In our test we have this, can you please share your page so we can check? https://undsgn.d.pr/EzB8jP
No problem. I will go offline now because i need to go. Send me some email, i will send you link to your email tomorrow. I can’t share it here because it have client product images. Thanks for understanding.
I’m sorry but we cannot help with private messages. Private emails are intent as private support (that is offered only in the Help Center). By the way support expiration is not from us and it’s one of the policy from Envato. We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.
I see. And i understand, it’s themeforest policy.
No problem then but i am not sure how can i send you links to my page and passwords for you to test this out. I can’t post them here on public wall – obviously.
Ok then, other alternative is to let your people test this out for you for next major-bug update. I don’t see other way. Hopefully you’ll nail it and hopefully someone from your beta team will have same issue i am having after i applied your patch (missing little bullets).
If you have some other ideas how can i send you page (where bullets are not seen in Frontend) let me know.
In every way thanks for being responsive. I see that we both are on good path with fixing this issue.
All the best
Hi magnumko! “I am not sure how can I send you links to my page and passwords for you to test this out. I can’t post them here on the public wall – obviously.” > this is the sense of private support and support expiration we refer above.
Just to check some other info… is this a normal section or a Content Block? Do you have some plugins or custom codes?
Hi matte no i don’t have anything special. Page was that very same one i shared here https://controlc.com/5c4a90a0
Just a flash report – today when i got back to this – bullets appeared. I swear they weren’t there yesterday.
I don’t know this is driving me crazy – why yesterday this wasn’t working then today bullets appeared?! I don’t have any caching plugin (which would be plausible explanation). Maybe it was browser cache playing tricks on me.
Anyway now this is working fine and i indeed see bullets.
So it’s ok for now. I think it should be good idea to mention to your team in the future when they will be testing that fix to stress this out.
Anyway have some great time. You helped me A LOT!!!
Another thing – i will be buying another license on Monday. It’s great product.
Ah yess…there was one maybe unusual thing. Which is i am using SF-Pro fonts exclusively. No other font being used. That is only thing i can think off being unusual..I embedded it by following tutorial in your documentation. I can’t find that tutorial anymore. I know it’s weird but maybe that was why bullets weren’t working yesterday?
Hi magnumko! I hope everything continues to be okay today. Unfortunately, if we can’t see the site we can’t give you an answer. Probably even if you don’t have a cache plugin you are using Cloudflare or other similar services or even your host might have the same cache services. The font should not be a problem. Let us know if the problem comes back and thank you for appreciate the support effort!
Hi, the patch for the row height bug doesn’t word. The link is incorrect.
Hi, do you refer to this link? https://support.undsgn.com/hc/en-us/articles/214092169
Yes, the link to de dropbox shared folder doesn’t work
This is correct! Thank you!
Thank you for the confirmation! 
