23241 comments found.
Hello can you tell me where to edit the tel info? https://www.vasemore.com/wp-content/uploads/2019/12/20191204221947.jpg
Hello,
You can change it from Appearance >> Theme Options >> Header under Contact Info.
Best Regards.
63748 Row Distance needs to be replied , urgent
I get the message as i try and install the theme: Your ip address is blocked as spam!!! please help me.
I didn’t expect to run into an error even before installing this theme…. this is pretty worrying and a very bad start.
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the product purchase code PDF file so that we will check/verify and solve the issue for you on your site.
Best Regards.
Done.
Hello,
Your issue has been solved and the reply of your support ticket has been sent please check your ticket reply and reply to your ticket accordingly.
Best Regards.
I am using a demo theme and i can not delete things using the web builder (rows and such) I can move them around and edit them but not delete them.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP Admin Login details via our support system and the permission to debug your site which includes deactivating all the third party plugins and on site Customization so that we’ll check it for you and provide you the best possible solution for it.
Best Regards.
Dear Support,
Please can you provide documentation or tell me the difference between, (before to test in my site).
- cart page (version 1 and 2) - check out page (version 1 and 2)
http://candleart.es/optionscheckout.JPGthanks, regards Rosa
Hello,
Cart and Checkout version change only change the layout of the partiuclar pages, you can try on your site, It will not create any issue.
You can change it from Appearance >> Theme Options >> WooCommerce:
Cart Page
Checkout Page
Best Regards.
I have used the licence code in a tests website. How can I deactivate it in this domain to use it in the new domain? Thank you in advance.
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/10/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Olá tudo bem? Estou com um grande problema, tive que resetar o meu site quase pronto, pois quando atualizei para a versão do WordPress 5.3 eo tema Porto 5.1 eo plugin Bk Blakley não foram compatíveis. Mais logo o primeiro erro e quando instala e no demo aparece um tipo bem legal mais na instalação e totalmente diferente. Por favor me ajude já estou neste projeto mais de um mês.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
hi, how to fix a login popup
Hello,
Just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://pasteboard.co/IJFqVci.png
, It must be the cache issue at your end nothing else.
Best Regards.
63748 Row Distance needs to be replied
Hello! I like your template. But I need a website for several countries. Tell me, please, can I use several currencies (example USD/EUR/RUB) and several languages (example English/Russian/Ispanish/French) in the template in template. Which plugin do you use for these features? Is this not a WPML plugin?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with WPML and you can use WOOCS for currency switching as well, please read all about it here in the Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
Hello,
I’m not sure if this question has been answered before, but is there any way to show how many products are being displayed on a category page or shop page? For example, “Showing 1-40 of 300 results’’ or anything along those lines? I know how to change the amount of products that are being displayed, but I haven’t away to let the website visitor know how many total products are be shown.
Hello,
No, sorry to say that but this is not possible to show the amount of all the products you have on Shop/Category pages. If you want you can show the pagination at the top as well using below given Custom CSS as showing in this screenshot: https://pasteboard.co/IJEuNGd.png
.shop-loop-before .page-numbers {
display: inline-block !important;
}
OR, you can use Load More OR Infinite Scroll Layout as well: https://pasteboard.co/IJEwnzw.png
Best Regards.
Hello, how can i change title of article post in blog from h2 to h1? Thank you!
Hello,
You have to Customize the particular Blog page Layout file which you are using on your site, Like if you are using Blog Full layout then you have to Customize the wp-content/themes/porto/content-blog-full.php and if you are using Blog Grid layout then you have to Customize the wp-content/themes/porto/ontent-blog-grid.php same as for other layouts as well.
Best Regards.
63748 Row Distance still waiting for new reply , urgent
Dear Team,
We have an issue with displaying image title text for images. We have updated title for all images but not displaying when hover the image.
We are using “Single Image” item to display images screenshot shared.
https://imgur.com/a/SDK9fclCan you please provide a solution to display image “TITLE” text for all images?
Thanks!
Hello,
That is actually the WP Bakery element, and We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, many of them cannot view items. Correct, also when importing data everything creeps. Here is an example of Shop Demo 12 Everything is crooked, not enough elements
Hello,
Can you please explain your issue more clearly if possible with the help of screenshot and the URL of the issue so that I’ll check and provide you the best solution for it.
Best Regards.
Hello, I have a problem with the image galleries. under the lightbox on the right where it should appear “1 of 10”, always appears to me: “ c urr of% total%”. how can I solve it?
Thank you
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello,
I need to deregister this domain name : rollbol.com I’m not using the licence in that domain anymore (over a year now). I also sent you a message via your profile page.
Thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
Thank you so much for your support, nice from you 
Most Welcome!!!...
Hello,
For some reason, when viewing my product archives all of the products are somewhat ‘sucked’ in, and not filling the space correctly. I uploaded an image to https://imgur.com/a/0qRV2sO
Hello,
I have just tested your site now and it is working perfectly fine at my end as showing in the below-given screenshots, It must be the cache issue at your end nothing else.
https://pasteboard.co/IJwZKEv.png
https://pasteboard.co/IJwZMdG.png
Best Regards.
63748 Row Distance wait for reply
Hello,
Our support team replied your support ticket with a proper solution and you have generated your support ticket only 2 hours ago, so please always be patience and do not panic here about support tickets, you will always get the reply of your support ticket once your ticket will be resolved as we have to solve all the support tickets in a queue, Hope you can unedrstand our limitations.
Thanks for your understanding.
is support multivendor and indonesia currency?
Hello,
Yes, Porto WordPress is Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and Dokan MultiVendor is also included in the Theme Package as well, you can Install it from Appearance >> Install Plugins and use it as per your requirements.
And yes you can set your site Currency as Indonesian Currency as well from WooCommerce >> Setting as showing in this screenshot: https://pasteboard.co/IJv3JOW.png
Best Regards.
