23241 comments found.
Hello,
I have just tested your site and our Demo site on latest Chrome and Firefox browsers and do not finds the issue, It must be the cache issue at your end nothing else please see the beow given screenshots.
https://pasteboard.co/IJX6Wgc.png
https://pasteboard.co/IJX6S0B.png
Best Regards.
In the screenshot you can’t see the mouse, but it’s there, over the bag/cart icon. I cant even click it to go to cart page.
Please tell me what file has the onmouseover event to modify and test with another code. For now is impossible. The image is from https://www.portotheme.com/wordpress/porto/shop11/my-account/ (your website)
This means the theme doesn’t work in every build of firefox
Hello,
As it is showing in my providing screenshot it is wokring perfectly fine at my end on my test site, it means there is no issue in the Theme.
The issue is only at your end and I am sure it is just the cache issue nothing else, Please deactivate all of your site third party plugins and check back again after removing the server, site and browser cache, I am sure you will not finds this issue any more and then again activate all the third party plugins one by one and check which one is creating an issue on your site, OR try to test the site on any other PC with a fresh new browser.
Otherwise, please remain your site all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
I cleaned everything, I event reinstalled firefox (64 bits) without components and problem remained, so there are posibilities about other people have the same error as well. you won’t be able to do anything in QA if you don’t reproduce this error. That’s why I’m asking you for the file path to change js event to show the box on every browser without exceptions. It’s not normal that I have to clear my cache to show up a DIV. This have to work without any kind of problems (no depending of cache, browser, version,OS, etc). So could you please give me the file path to do my own test? Thank you so much!
Hello,
Strange, It’s still working fine at my end, I suggets you to please contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
It’s not a problem from my website, It happen in your demo website too!! If you want, test with your demo: https://www.portotheme.com/wordpress/porto/shop4/ It’s not a problem due others plugins. If I have the same problem visiting your demos, it’s obviously that it’s a problem with code. It has to work on every device, OS, browser, etc.
Hello,
I have again tested it with a fresh new browser and it is working perfectly fine at my end, I have created a video for you as well: https://jmp.sh/yNtXyKg
So this is not the Theme issue but your browser cache issue.
Best Regards.
Could you please tell me where can I find the file to edit please? It is a issue though you can see it. I use Salient theme, Woodmart, Curly, Divi and others and I have no problems with them. In porto I can display dropdown from lang switcher, but no from cart icon, so please give me the file path. I hope your support doesn’t keep denying it, so please please please give me file path.
Hello,
You are denying the result, I already shared the screenshot and also the video as well, It is teh browser issue at your end, Its not the Theme issue please do not write it… and it is coming from the file: wp-content/themes/porto/inc/functions/layout.php
Best Regards.
Shouldn’t it be a JS file?
Hello,
You asked for the file it is coming from, I told you the complete path of that file and obeviously it works with Ajax as well and that is coming from WooCommerce plugin as well, So, you have to Customize the Plugin and Theme Core files.
Best Regards.
Hi i am trying to do this in my top header of porto theme. but the formatting is not properly(also not mobile friendly). I need the same layout on the topbar or in the header on top of the logo. https://prnt.sc/q6q1o0 if you can provide any support for that it will be much appreciated.
Hello,
You can use Header Builder Feature on your site:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And create the Header on your site as per your requirements, You can use HTML Block for adding your own Text in Header Top Section.
Best Regards.
Dear Support,
I would like to know if in menu sidebar, how I can do the letters bigger or with different colour / style:
http://candleart.es/menu.JPGthanks regards, Rosa
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu > li#nav-menu-item-153205 a {
font-size: 20px !important;
color: orange !important;
font-family: cursive !important;
font-weight: 200 !important;
}
You can change the values in the given code as per your requirements.
Best Regards.
I am having an issue with the featured image showing on porto woocommerce slides. When you hover over an image,the second image will show correctly. Its a gray box in normal state. Is this a caching issue or problem with the image size? check it out here: https://splooshee.com
Hello,
This Could be because of any one reason listed below:
1. This may be because of the Lazy Load functionality, Please go to Porto >> Speed Optimization Wizard >> Lazy Load and un-check the Lazy Load from there and click on Save & Continue button: https://pasteboard.co/IJWWrrH.png
, I hope it will solve your issue.
OR
2. It may be because of the cache issue:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Best Regards.
yep #1 fixed it. Thanks.
Sound’s Great!!!... 
Hello Team How to increase Multi language and currency feature http://prntscr.com/q6nke7
Hello,
Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
And also please read this article point # 6 as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
I am sure it helps.
Best Regards.
Hello,
It is working fine now, please check again.
Best Regards.
Hello friend, I have another problem. I change the names of the categories in the menu left sidebar, but now all of them has the same green color #00d59d as the pic bellow, I checked the CSS in the skin of porto a they are different and if I try to change the color it does’t change, can you help me to change them and put any color I like, please?
1- https://i.postimg.cc/WbZ7wFfN/Captura-de-Pantalla-2019-12-05-a-la-s-10-01-56-a-m.png
2- https://i.postimg.cc/8kMHhfY1/Captura-de-Pantalla-2019-12-05-a-la-s-10-08-17-a-m.png
And the second Question is about the slides in the porto theme shop 19, how can they change automatically, because they don’t change unless you do it.
Thanks in advance!
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you.
Best Regards.
Please can you checke it, I just did it. ticket: 63959
Hello,
Your issue has been solved and the reply of your support ticket has been sent, please check your ticket reply and reply to your ticket accordingly.
Best Regards.
63748 waiting for new reply for the questions
Hello,
Your ticket has already been replied with a proper solution 4th time today: https://pasteboard.co/IJQVSyj.png
Please do not panic here now.
Best Regards.
Hello good afternoon, can you tell me what is the optimal configuration to get the data of loading speed of the demo 33, I have a good hosting but my website is much slower than your demo. Thank you very much.
Hello,
Checked your site on GTMatrix and here is the result: https://gtmetrix.com/reports/kestilo.com/GibtSPzp
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
63748 Row Distance has been waited for 17+3hours not settled
Hello;
in the Shop Demo 18 there is a “Sort By” column on the frist page. How can I rename it or translate it in other languages? I can’t find anything neither in options nor in a language file. I’ve deleted all the categories, but there is still “New Arrivals” showing up underneath “Sort By”, which I also would like to rename.
Hello,
That section has been made using Porto Products Element and you have to translate it into the Porto Functionality Plugin Langauge files as per your requirements.
https://pasteboard.co/IJQSBo1.png
https://pasteboard.co/IJQSHQg.png
Best Regards.
I am trying to make my logo’s height and width its true size, 401×58, but no matter how many times i try to set the image size in the customizer, it wont get any bigger, only smaller.
https://www.amongthieves.net/ Please help. thank you.Hello,
This is because Logo is placed in the Header Left and it only change it size as per its parent container so you have to cahnge the Logo container size first then Logo change size take place, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header .header-main .header-left {
flex: 0 0 25% !important;
}
}
@media (min-width: 1160px){
#header .logo {
max-width: 380px !important;
}
}
Best Regards.
63748 wait for be replied,urgen
63748 Row Distance waiting for reply again. please be more fast
can you settle one problem base on one question. not just some few worlds and when we talk further , there should be wait for more hours
Hello,
Replied 3rd time your support ticket with a proper solution, you are asking for new issue with every reply of your single ticket and we have to solve all the other tickets as well, so please do not panic here and the standard way of gettign support is to get the reply with in 24 hours, inspite of that we are trying our best to solve your issues, multiple issues in a single ticket, so please do not panic here now and wait for your ticket resolution and reply, and please always create a fresh new ticket for everys single new issue you will face as this is our system requirements.
Thanks for your understanding.
How do we activate the Porto Studio? Thanks!
Hello,
We have added Porto Studio Functionality in the Theme in our release 5.0, you can check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So you must have to be on the very latest version of the Theme and you will be able to use the Porto Studio functionality as written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
This theme is rockin!!! I can’t believe in how quick the pages load with the wpbakery plugin. I use to stay away from that plugin but now I’m impressed!
Sound’s Good!!!..
& Most Welcome!!!..
The best is still to come
Hi,
I went to Theme Options -> Skin -> Typography and set all elements font size to “Roboto”. But for some reason not all fonts in the front end of my website are changed. For example the widgets title is still using Oswald. And the products price in the archive pages as well. Is there any other place for changing the fonts?
thank you
Hello,
The Theme Options only works with the default Theme Fonts/Text only, On pages, you are using some of the Porto and WP elements right, so you have to change the Font from elements setting if there is an option and if not then you have to change it using Custom CSS.
For Widgets Title, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
body.woocommerce-page.archive .sidebar-content .widget .widget-title {
font-family: Roboto !important;
}
Best Regards.
Hi, I have 3 questions: 1) Can I install Porto in 5 folders in my domain with the same purchase code? I want to create different demos to convince to my clients to use porto as theme.
2) Can I transfer purchase code to another domain?
3) Can I buy 2 purchase codes and use them in the future? (3 or 4 months later)
Hello,
You will find your all queries reply in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Ok, so can I use the same license for domain.com/demo1, domain.com/demo2 and domain.com/demo3 ?
Hello,
Yes, you can use the single license on multisite for testing purpose only, not for Live site. This is Envato Policy you may wish to confirm from them as well.
Best Regards.
63748 Row Distance is still not get replied
Hello Author, I have a problem. I got the port theme a works great but I have activated the wishlist option, But it doesn’t appear in the box of shopping, this are the images:
1- https://i.postimg.cc/mDcr136y/Captura-de-Pantalla-2019-12-04-a-la-s-6-14-21-p-m.png
2- https://i.postimg.cc/T2gd8P81/Captura-de-Pantalla-2019-12-04-a-la-s-6-14-48-p-m.png
3- https://i.postimg.cc/hGXn2DbS/Captura-de-Pantalla-2019-12-04-a-la-s-6-15-06-p-m.png
It should be looking like this one: https://i.postimg.cc/KcJ98PhH/Captura-de-Pantalla-2019-12-04-a-la-s-6-19-04-p-m.pngPlease can you help me. It is driving me Crazy 
Hello,
1. Please make sure that you have Installed and Activated the “Yith WooCommerce Wishlist” plugin from Appearance >> Install Plugins and then you have to select the wishlist page from Yith >> Wishlist as showing in this screenshot: https://pasteboard.co/IJNFokK.png
2. Sorry to say that but this is not possible, this is the default functionality of the WooCommerce plugin, It shows Add to Cart for single product and Select Options for variable product, This requires Customization.
Best Regards.
i bought your theme but i cant change the image on slide.. and i saw that revolution slider need purchase key…. and you did not mention that we have to pay extra for this slider….......
Hello,
I have created a video for you, please watch and follow the instructions showing in this video: https://jmp.sh/OW4Nn6F
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Good afternoon! Popup maker does not work with your theme – the popup opens and closes quickly. Site – on subdomain http://metal.coldhost.ru/ Installed the theme Twenty ten-popup maker works fine. Help to organize the work of popup maker. I use Popup maker and contact form 7.
2) How to make the Main page – the entire width of the site, and internal pages-with a side sidebar? I tried to remove the sidebar on the Main page – now all pages are wide and without a sidebar. All settings as in https://pastenow.ru/7F7CB
Hello,
1. We have not tested any of the Pop Up Maker plugins with our latest Theme, so it seems to be the incompatibility of the Pop Up Maker plugin with the Theme, In this case I suggest you contact plugin Author and ask plugin Author to Customize the plugin core files for making it compatible with the Theme, OR if you want us to Customize the Theme core files for making it compatible with the particular plugin then you have to contact our Customization team for paid Customization services because we do not provide our dedicated support for the third party plugin issues.
2. If you only want Home Page without sidebar then do not change it from Theme Options, Theme Options applied on the complete site, If you only want to change the single page layout then you have to edit that particular page and scroll below you will find view options and under view options you will find an option “Layout & Sidebar” check it Yes and then select any of the layouts for the particular page as per your requirements: https://pasteboard.co/IJNnIGH.png
Best Regards.
2. I made the settings as you have in the screenshot https://pasteboard.co/IJNnIGH.png – but there is no sidebar on the page. 3. How to make a call order form in a pop-up window on your topic?
Hello,
2. Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you on your site.
3. You can use the Lightbox element on your page and add/insert/set anything under it as per your requirements.
Best Regards.
Hello,
I need to center the main menu within the homepage, and when I set the setting: Appearance >> Theme Options >> Menu >> Main Menu Align to Center, this change has no affect on how the menu is displayed, it is still aligned to the left. How do I center the menu so that it is centered on every page? Here is a link to my homepage: https://carriersiis.actsoft.com/
Thank you
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.main-menu-wrap .container {
padding-left: 14% !important;
}
Best Regards.
Perfect, exactly what I needed! Thank you for the quick response and excellent support.
Most Welcome!!!...
