23249 comments found.
Hello,
Please make sure that you do not have the wrong HTML code under Appearance >> Theme Options >> General >> HTML Block, Like I tried to reproduce that error as showing in this screenshot: https://jmp.sh/CLkQ2Ys
Otherwise, this may be any third party plugin issue, Please deactivate all the third-party plugins and check your site after removing the browser cache, I hope your issue will solve and then again you have to activate all the third-party plugins one by one and check and which one is creating an issue on your site.
OR contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
hi – is it safe to update to WP5.3? thanks
Hello,
Yes, The laest version of the Theme 5.1.1 is fully compaitable with the latest version of the WP 5.3.
Best Regards.
Hello, I am suspecting there is a bug with WP Bakery’s front-end editor. The page never loads and all that is rendered is a greyed out page with a cross-origin JS error (Uncaught DOMException: Blocked a frame with origin “https://www.ozolle.com” from accessing a cross-origin frame. at Object.vc.build (https://www.ozolle.com/wp-content/plugins/js_composer/assets/js/dist/frontend-editor.min.js?ver=6.0.5:10:288611) at https://www.ozolle.com/wp-content/plugins/js_composer/assets/js/dist/frontend-editor.min.js?ver=6.0.5:10:289054). I have disabled all the plugins but still no luck. Theme is used with Woo-Commerce. Thank you
Issue has now been resolved, thanks. The cause was an SSL X-Frame Header setting in the apache server. Had to modify /etc/apache2/conf-enabled/ssl-params.conf to resolve the issue as it had nothing to do with Porto Theme nor WP Bakery. All looks well and good. Thank you
Sound’s Really Great!!...
You are the best… 
And thanks for sharing the solution here on the Forum, I am sure it will help other Customers as well who will face the same issue.
Best Regards.
63993 & 63748 not replied
Ok so…. We want to make the sticky menu bar a totally different color scheme. We see no option
Hello,
You can change the Sticky Menu color from Appearance >> Theme Options >> Skin >> Header as per your requirements: https://pasteboard.co/IJX9ZoX.png
Best Regards.
We would like to change the title font and the content font size. How? We should be able to use google fonts, etc. but we see no options.
Hello,
You will find all the Options under Appearance >> Theme Options >> Skin >> Typography and change anything from there as per your requirements.
Best Regards.
We also interested in having the site global pages full width but the product pages NOT full width. They are no options to set this globally.
Hello,
You can set the site Layout from Appearance >> Theme Options >> General as per your requirements.
And you can set the single product pages layout from Appearance >> Theme Options >> WooCommerce >> Single Product as per your requirements.
Best Regards.
there is no Appearance >> Theme Options
so the sticky header option gives a option to change the background color BUT not the font color
THE CORRECT WAY IS:
Appearance >> CUSTOMIZE
Hello,
You can go with Appearance >> Customize OR with Porto >> Theme Options as showing in this screenshot: https://ibb.co/MCfM9VM
And if you have any issue remaining then please contact us via our support system, with your site WP-Admin Login details so our experts will check it for you.
Best Regards.
Question:
Custom Product layout. We see no add new button
Never mind we figured it out. Thanks
Sound’s Good!!!
You are the best…
63993 404 error #63748 2 H1 needs to be replied with guide
In your demos you have filters by price and size, but when I installed the demo in my own site, I don’t have that options. How can I activate them? Where is that config?
SOLVED
Sound’s Good!!!
You are the best…
Hello,
I have just tested your site and our Demo site on latest Chrome and Firefox browsers and do not finds the issue, It must be the cache issue at your end nothing else please see the beow given screenshots.
https://pasteboard.co/IJX6Wgc.png
https://pasteboard.co/IJX6S0B.png
Best Regards.
In the screenshot you can’t see the mouse, but it’s there, over the bag/cart icon. I cant even click it to go to cart page.
Please tell me what file has the onmouseover event to modify and test with another code. For now is impossible. The image is from https://www.portotheme.com/wordpress/porto/shop11/my-account/ (your website)
This means the theme doesn’t work in every build of firefox
Hello,
As it is showing in my providing screenshot it is wokring perfectly fine at my end on my test site, it means there is no issue in the Theme.
The issue is only at your end and I am sure it is just the cache issue nothing else, Please deactivate all of your site third party plugins and check back again after removing the server, site and browser cache, I am sure you will not finds this issue any more and then again activate all the third party plugins one by one and check which one is creating an issue on your site, OR try to test the site on any other PC with a fresh new browser.
Otherwise, please remain your site all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
I cleaned everything, I event reinstalled firefox (64 bits) without components and problem remained, so there are posibilities about other people have the same error as well. you won’t be able to do anything in QA if you don’t reproduce this error. That’s why I’m asking you for the file path to change js event to show the box on every browser without exceptions. It’s not normal that I have to clear my cache to show up a DIV. This have to work without any kind of problems (no depending of cache, browser, version,OS, etc). So could you please give me the file path to do my own test? Thank you so much!
Hello,
Strange, It’s still working fine at my end, I suggets you to please contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
It’s not a problem from my website, It happen in your demo website too!! If you want, test with your demo: https://www.portotheme.com/wordpress/porto/shop4/ It’s not a problem due others plugins. If I have the same problem visiting your demos, it’s obviously that it’s a problem with code. It has to work on every device, OS, browser, etc.
Hello,
I have again tested it with a fresh new browser and it is working perfectly fine at my end, I have created a video for you as well: https://jmp.sh/yNtXyKg
So this is not the Theme issue but your browser cache issue.
Best Regards.
Could you please tell me where can I find the file to edit please? It is a issue though you can see it. I use Salient theme, Woodmart, Curly, Divi and others and I have no problems with them. In porto I can display dropdown from lang switcher, but no from cart icon, so please give me the file path. I hope your support doesn’t keep denying it, so please please please give me file path.
Hello,
You are denying the result, I already shared the screenshot and also the video as well, It is teh browser issue at your end, Its not the Theme issue please do not write it… and it is coming from the file: wp-content/themes/porto/inc/functions/layout.php
Best Regards.
Shouldn’t it be a JS file?
Hello,
You asked for the file it is coming from, I told you the complete path of that file and obeviously it works with Ajax as well and that is coming from WooCommerce plugin as well, So, you have to Customize the Plugin and Theme Core files.
Best Regards.
Hi i am trying to do this in my top header of porto theme. but the formatting is not properly(also not mobile friendly). I need the same layout on the topbar or in the header on top of the logo. https://prnt.sc/q6q1o0 if you can provide any support for that it will be much appreciated.
Hello,
You can use Header Builder Feature on your site:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And create the Header on your site as per your requirements, You can use HTML Block for adding your own Text in Header Top Section.
Best Regards.
Dear Support,
I would like to know if in menu sidebar, how I can do the letters bigger or with different colour / style:
http://candleart.es/menu.JPGthanks regards, Rosa
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu > li#nav-menu-item-153205 a {
font-size: 20px !important;
color: orange !important;
font-family: cursive !important;
font-weight: 200 !important;
}
You can change the values in the given code as per your requirements.
Best Regards.
I am having an issue with the featured image showing on porto woocommerce slides. When you hover over an image,the second image will show correctly. Its a gray box in normal state. Is this a caching issue or problem with the image size? check it out here: https://splooshee.com
Hello,
This Could be because of any one reason listed below:
1. This may be because of the Lazy Load functionality, Please go to Porto >> Speed Optimization Wizard >> Lazy Load and un-check the Lazy Load from there and click on Save & Continue button: https://pasteboard.co/IJWWrrH.png
, I hope it will solve your issue.
OR
2. It may be because of the cache issue:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Best Regards.
yep #1 fixed it. Thanks.
Sound’s Great!!!...
Hello Team How to increase Multi language and currency feature http://prntscr.com/q6nke7
Hello,
Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
And also please read this article point # 6 as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
I am sure it helps.
Best Regards.
Hello,
It is working fine now, please check again.
Best Regards.
Hello friend, I have another problem. I change the names of the categories in the menu left sidebar, but now all of them has the same green color #00d59d as the pic bellow, I checked the CSS in the skin of porto a they are different and if I try to change the color it does’t change, can you help me to change them and put any color I like, please?
1- https://i.postimg.cc/WbZ7wFfN/Captura-de-Pantalla-2019-12-05-a-la-s-10-01-56-a-m.png
2- https://i.postimg.cc/8kMHhfY1/Captura-de-Pantalla-2019-12-05-a-la-s-10-08-17-a-m.png
And the second Question is about the slides in the porto theme shop 19, how can they change automatically, because they don’t change unless you do it.
Thanks in advance!
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you.
Best Regards.
Please can you checke it, I just did it. ticket: 63959
Hello,
Your issue has been solved and the reply of your support ticket has been sent, please check your ticket reply and reply to your ticket accordingly.
Best Regards.
63748 waiting for new reply for the questions
Hello,
Your ticket has already been replied with a proper solution 4th time today: https://pasteboard.co/IJQVSyj.png
Please do not panic here now.
Best Regards.
Hello good afternoon, can you tell me what is the optimal configuration to get the data of loading speed of the demo 33, I have a good hosting but my website is much slower than your demo. Thank you very much.
Hello,
Checked your site on GTMatrix and here is the result: https://gtmetrix.com/reports/kestilo.com/GibtSPzp
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
63748 Row Distance has been waited for 17+3hours not settled
Hello;
in the Shop Demo 18 there is a “Sort By” column on the frist page. How can I rename it or translate it in other languages? I can’t find anything neither in options nor in a language file. I’ve deleted all the categories, but there is still “New Arrivals” showing up underneath “Sort By”, which I also would like to rename.
Hello,
That section has been made using Porto Products Element and you have to translate it into the Porto Functionality Plugin Langauge files as per your requirements.
https://pasteboard.co/IJQSBo1.png
https://pasteboard.co/IJQSHQg.png
Best Regards.
I am trying to make my logo’s height and width its true size, 401×58, but no matter how many times i try to set the image size in the customizer, it wont get any bigger, only smaller.
https://www.amongthieves.net/ Please help. thank you.Hello,
This is because Logo is placed in the Header Left and it only change it size as per its parent container so you have to cahnge the Logo container size first then Logo change size take place, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header .header-main .header-left {
flex: 0 0 25% !important;
}
}
@media (min-width: 1160px){
#header .logo {
max-width: 380px !important;
}
}
Best Regards.
63748 wait for be replied,urgen
63748 Row Distance waiting for reply again. please be more fast
can you settle one problem base on one question. not just some few worlds and when we talk further , there should be wait for more hours
Hello,
Replied 3rd time your support ticket with a proper solution, you are asking for new issue with every reply of your single ticket and we have to solve all the other tickets as well, so please do not panic here and the standard way of gettign support is to get the reply with in 24 hours, inspite of that we are trying our best to solve your issues, multiple issues in a single ticket, so please do not panic here now and wait for your ticket resolution and reply, and please always create a fresh new ticket for everys single new issue you will face as this is our system requirements.
Thanks for your understanding.
