23241 comments found.
Hi guys. I’m not being able to edit the home slider from the app landing demo. Can anyone please help me?
Hello,
Please edit your Home Page and scroll below you will find view options and under view options you will find “Banner Type” set as “Banner Block” and also the block slug name just under it as showing in this screenshot: https://pasteboard.co/IKIBqvP.png
It means the particular section is coming from blocks, so you have to go to blocks and finds and edit the particular block and change anything in it as per your requirements: https://pasteboard.co/IKICn3H.png
& https://pasteboard.co/IKICUZb.png
Hope this helps..
Best Regards.
I am having an issue where i can not access blocks/components when building a page in the WPBakery Frontend editor.
It happens when I make a Row + Column and then add the Porto Ultimate Content Box. The “edit options” for the Row and Column overlay the settings options for the Porto Ultimate Content Box so i can no longer edit that part of the page.
here is a screenshot showing my issue:
https://imgur.com/6ar09qCYou can very faintly see the settings bar for the Porto Ultimate Content Box sitting behind the settings bars for Row and Column.
What is going on here and why is this happening? I cant edit anything because everything is inside of Rows and Columns. Everything all over my site is layered blocks/elements and everytime, the top elements settings bar is hidden behind the Row and Column settings bar and once i place an element, i can never edit it again because the bar to click to edit it, is always hidden.
Please help as this is a major issue and i cant build my site because of this issue.
Hello,
First of all, this is not the Theme issue but the WP Bakery frontend editor issue, and thanks for letting me know, I an forwerding this to the development department for officially testing and notifying it to WP Bakery support.
For now, please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, I am sure it will solve your issue.
.vc_element.vc_porto_ultimate_content_box.vc_container-block .vc_controls-container.vc_controls .vc_controls-out-tl {
left: 250px !important;
}
Best Regards.
Hello,
In the options, I chose by the part “Product Layout”, the presentation “On Image with Overlay 1”. I would like the products to keep the natural color. 1 / On the flyover of products, how can I change the gray background of the overlay by a transparent background? Ex: https://bijouxpavone.fr/product-category/boucles-d-oreilles
2 / Idem for categories, how to remove the gray layer? Ex: https://bijouxpavone.fr/bijoux And just have a slight movement of the product (zoom in / out for example).
Thanks for your help. Cordially.
Hello,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-onimage2:hover .product-image .inner:after {
opacity: 0 !important;
}
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-category .thumb-info-wrapper:after {
background: rgba(27,27,23,0) !important;
}
Best Regards.
Thanks. It is excellent. Is it possible to have a “movement” on products and categories when I fly over the product with the mouse ? I thought it was “Enable Image Hover Effect” in Product Archives” in theme option, but I don’t see any changes. Best regards.
Hello,
You have to set it using Custom CSS, Please try with Custom CSS given below:
ul.products li.product:hover .product-image img.wp-post-image {
margin-top: 20px !important;
}
ul.products li.product-category:hover .thumb-info:hover img {
transform: scale(1.1, 1.1);
top: 10px !important;
}
Best Regards.
Perfect. Thanks.
Most Welcome!!!.. 
My support has expired but I’ll try anyway. With the last update, Inside the interactive banner options, the spaces for title and HTML are gone. This is a link to a screenshot: https://i.postimg.cc/8cMML3gM/Schermata-2019-12-10-alle-19-10-58.png
Hello,
Yes, That is because of the latest Theme update with the only couple of Demo’s, I already notified this to the development department for testing it in deep and again fix it with the future upcoming updates of the Theme.
For now, if you want to change the text you have to edit it with the “Frontend WP Bakery Builder”: https://pasteboard.co/IKI7Nm06.png
Best Regards.
Is there a way to add product galleries for every variation (color or other)? In other themes you can do it. Can I do the same with Porto? I cant find that. I need that
Hello,
You can set the featured image for every single variation differently as showing in this video: https://jmp.sh/Fd7K6ti
, but you can not set the product galleries for every variation using Porto WordPress, This requires Customization or you can use any of the third-party plugins as well.
Best Regards.
Hi, Now I’m starting a project and Porto Studio is really a huge advantage. Thanks…
Most Welcome!!!..
And thanks for your appriciation
Hi there, 5 days ago I sent an email with pre-purchase questions to your email address (newsmartwave) but haven’t received a reply. I’ve just followed up today. Could you please reply as soon as you can? thanks
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry for the inconviniance, but I think that email has been misplaced, Can you please ask your Presale questions here so that i’ll clearify it for you.
Best Regards.
I’ve just sent you copy of the email as a private message.
Hello,
We have replied your email, please check your email reply.
Best Regards.
Hello Porto Team. I have a send a refund request. Can you check please
Hello,
Here we only provide our dedicated support for the Theme Options related issues, so please contact Envato for it.
Best Regards.
I’m sorry, but you have to accept my request before contacting evanto
Hello,
We have not received any of the refund request till now, please confirm from Envato once.
Best Regards.
Hi there,
I have some issues with the website speed. The load time of my website is enormous and I have taken few measures to reduce the load time but it’s not helping. Could you pls help on this and let me know whether it’s an issue with the server or the theme. I have included the GTMetrix Performance Report – https://gtmetrix.com/reports/optikclub.com/Yf8AJS5l Thanks in advance.
Vivek
Hello,
As your site Speed Result showing: https://gtmetrix.com/reports/optikclub.com/Yf8AJS5l
Please see the given screenshot, This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Images has not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well: https://pasteboard.co/IKBWe0M.png
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
Best Regards.
Thank You for the detail help. Speed Optimization Wizard helped to optimize the pages a lot. Thanks again!
Most Welcome!!!..
I havn’t changed anything on our website but for some reason something changed. Product pages description and tab are not seperate. They are all on the same page and tabs don’t work. It was working but now isn’t. In options it all looks correct. any idea what I could check?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain your site all the third party plugin deactivated and contact us via our support system with your site WP Admin Login details so we will check it for you but after extending your support extension because your 6 months of support period is expired from 27/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I know that I no longer have support but I would just like to know if the license code can be revoked for the use of the theme. I changed my domain and I would like to continue using the theme without the need to buy it again
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Please I need help Porto license showing code is in used on jeglow, but the file has been deleted can you please show me ho to fix it?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Can I use this porto wordpress with porto admin (forms, tables, charts) ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can use it with admin (forms, tables, charts), Porto WordPress is also fully compatible with Contact Form 7 plugin and Gravity Forms plugin.
Best Regards.
Hi the code was already used in jeglow.com, I am no longer using this site. How do I use it on my other site since the file has be the deleted in jeglow? thank you for help
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello is there a way to defere the google fonts so to use in your theme but loading from my server and not from google ? cause webpage test gives me these errors/improvements http://prntscr.com/q8e3cl
Hello,
You can turn OFF the Theme Google Fonts from Appearance >> Theme Options >> Typography as showing in this screenshot: https://pasteboard.co/IKyAI4o.png
Other then that plugins are responsible for the it, you have to use plugins setting or Customize those for removing it.
Best Regards.
Hello,
As, I told you, Now these are coming from Plugins, you have to turn it OFF from plugins on your site if they have to option or you have to Customize those for completly removing it, This is now not the Theme issue, This requires Customization.
Best Regards.
Most Welcome!!...
Hi Sir, Cart page not refershing after i purchased a product in shop 19 demo. Cart page not cleared after i purchased a product. How to fix this issue.
Please helpme
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain your site all the third party plugin deactivated and contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello, please fix bug with translation for mini cart with next updates. For example german site – impossible to add translate in porto-de_DE.po for “items” if 2 or more items in card https://prnt.sc/q86wdc . Possible only to add translate in porto-de_DE.po for “item” if 1item in card https://prnt.sc/q86w5q . I have 5 different languages sites. This problem on all sites. Possible only to change mini-cart.php, ( ‘%d ITEM’, ‘%d ITEMS’, $items, ‘porto’ ) but each update porto theme %d ITEMS return
Hello,
I think you have some mis-understanding, Porto WordPress provides the functionality for translating each and everything and you can translate the ITEM word singular/plural by translating it into the Theme Language files as showing in this screenshot: https://pasteboard.co/IKt0cec.png
, If you are unable to do it, then please contact us via our support system with your site WP Admin Login details so that we’ll check it for you.
Best Regards.
64169 Increased new page waiting for reply
How to change homepage shop_banner image in shop demo 19 porto?
Hello,
Please edit your Home Page and you will find Text Block element, edit it and you have to change the image from design option as showing in this screenshot: https://pasteboard.co/IKqZKkQ.png
Best Regards.
How to change homepage shop_banner image in shop demo 4 porto?
Hello,
Please edit your Home Page and you will find Porto Ultimate Content Box element, edit it and you have to change the image from its option as showing in this screenshot: https://pasteboard.co/IKRQeVX.png
Best Regards.
Hi team,
From the yesterday i’m facing this issues on my wordpress website product detailed page images not loading.
Error on console: (index):195 Uncaught TypeError: $(...).yithautocomplete is not a function at HTMLDocument.<anonymous> ((index):195) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.J (jquery.js?ver=1.12.4:2)
Url : http://maulijewels.com/product/1-80-ct-morganite-diamond-engagement-rings-bridal-set-14k-gold/
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
i have purchased the theme on different account can i purchase now support in this account
give the detailed steps for purchase the support
Hello,
No, you have to purchase the support extension with the account you have purchased this Theme and then contact us with that Account as well.
Best Regards.
