8326 comments found.
Hi
There is a pre-purchase question. Does the theme work with the latest version of Elementor(v2.7.5)?
Thanks
Hi tingting_,
Yes it works with the latest Elementor too, but our theme demos are made with WPBakery Page Builder plugin for the moment.
Kind regards,
—Ylli
Hi there,
I have recently completed a production site using Kalium and I’m very happy with the theme and how easy it is to develop with.
However I have one issue my client is asking me to fix for mobile and that is on mobile single product pages you cannot swipe the image carousel easily.
I have added back the arrows but I was hoping this would work without them as flickity.js usually works ok. Is there anything I can do to fix this please as it’s essential for my client.
Many thanks again for the great theme and my second license purchase will be happening very soon I hope 
Hi koldhands,
Thank you very much for your kind words, I thought that you don’t like our theme based on your review.
Please make sure that you are using an unmodified version of Kalium theme and also that you are using the latest version (currently v.2.9.4).
Then please visit theme demos example Shop demo to see if the same problem is happening in our demos too. I just tested it and I can easily swipe through the products without any single problem.
See video: https://d.pr/v/zrT70S
Kind regards,
—Ylli
Thank you for your reply. I am testing on iPhoneX and android device and the problem exists on your demos too.
Try this link: https://demo.kaliumtheme.com/fashion/product/levis-denim/?shop-single-image-layout=plain-sticky
On mobile, you can swipe, but lots of times it doesn’t work properly. The swipte action doesn’t move the slide enough to start the transition.
I have tried changing the option settings for attraction, friction etc and nothing fixes the issue.
Please see this screen recording from my iphone: https://www.dropbox.com/s/2bku8karsolzhaj/Video%2029-11-2019%2C%2015%2059%2058.mp4?dl=0
Hi koldhands,
I’m sorry but I just tried to replicate the same problem and I can swipe without a problem through the product images, I also recorded this behaviour to you (see video).
I’m using iPhone 11, iOS 13.2.3.
Have a nice day.
Kind regards,
—Ylli
Did you see my video? I am using my thumb on the hand holding the phone to try and swipe on all your demos and I get the same result every time.
It’s like the swipe wants to move but can’t as the page scroll has taken over. This is on your demo pages. Test it again with your thumb on the hand holding the phone. You can clearly see it never works 100%.
I have also tested flickity js and it is the same there so that is where the issue is coming from. Test the first slider yourself on flickity website and you will see the same issue.
Your image slider is broken on mobile and I have confirmed this on iPhoneX, iphoneXS and iPhone 8.
Thanks.
Please see this GitHub issue where developers point out the issue on mobile:
https://github.com/metafizzy/flickity/issues/740You should include this fix in your theme asap
Hi koldhands,
Sure that I saw your video. For the moment I can’t replicate the same in my device (iPhone Pro Max iOS 13.2.3). But, from this GitHub link I can see some comments that say that the problem is present.
Surely that we will deep further to check this problem and apply a fix if needed but I think that the flickity soon will release an update that will fix the problem and we will update the library as well through the theme update.
Thanks again for your report.
Kind regards,
—Ylli
The flickity dev is no longer working on the project as you can see in his twitter feed. The issue persists and is recognised by a lot of devs on that GitHub link.
The best solution would be to use something else instead of flickity. As for me, I’m stuck with a theme that doesn’t work on iOS after paying for it and using it for a clients website.
This might be an iOS 13 bug but your them currently does not work on that platform and stops users from being able to see project galleries.
You should let potential buyers know BEFORE they buy or refund them after they have purchased.
Hi,
Flickity author will be back again, he is just taking a break. Anyway, we will try to add the fix from the “bakura10” and see if that fixes the problem, if yes, then we will include the same fix in the next theme updates as I wrote in my previous reply.
Thanks for your understanding and have a nice day!
Kind regards,
—Ylli
Ok great. Please also try and fix the other mobile slider issue on your theme:
On mobile view equal height images can still show at different sizes:
https://demo.kaliumtheme.com/shop/product/bridge-backpack/?shop-single-image-layout=plain-stickyEven when all images are the same size, some display lower (or higher) than others in the slider. This isn’t a bug on flickity as far as I can see so it seems another bug in the theme.
Where can I report bugs without having to pay for support?
Without these two serious bugs fixed, the theme really isn’t suitable for mobile use. Once they are both fixed I can consider purchasing another license 
Thanks.
This seems to be the issue:
.woocommerce .single-product-images .kalium-woocommerce-product-gallery .main-product-images.plain .woocommerce-product-gallery__image~.woocommerce-product-gallery__image { margin-top: 20px; }
When the image “is_current” there is no top margin.
Hi koldhands,
This is actually a bug in our theme that we will fix in the next theme version. Please add this CSS code in your Custom CSS area and check if that fixes your problem.
@media screen and (max-width: 768px) {
.woocommerce .single-product-images .kalium-woocommerce-product-gallery .main-product-images.plain .woocommerce-product-gallery__image ~ .woocommerce-product-gallery__image {
margin-top: 0px !important;
}
}
Thanks!
Kind regards,
—Ylli
Hi there. I am following the Flickety thread on Github and the plugin author still isn’t back and contributing.
So still the issue persists in the Kalium theme on mobile.
Do you have any plans right now to fix it or replace the slider with something that works as expected on mobile? I’ve been waiting for a while now with a broken production site
Also, Flickety has slider dots as part of the default install, but I can see you have removed them. How can I add those back please?
Many thanks, Sean.
Hi Sean,
Can you please send us your site URL and Wordpress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hello!
I’m interested in purchasing two licenses for the theme but I am concerned about the many comments about licensing issues. I would be developing a site using the theme on a staging server and then moving it to a production server. Will this present a licensing issue? Secondly, does a single license cover subdomains such as, “development.example.com” as well as the root at, “example.com” or “www.example.com”? If so that would eliminate any issues with a development or staging server.
Thanks in advance for your response.
Hi myala,
Thanks for your interest in our theme
Yes, it supports, for example www.yoursite.com/staging, www.staging.yoursite.com to build the site and then when you finish the site move it to www.yoursite.com. You can also activate your theme in another until you finish the developing and then when you want to move your site to the final domain contact our support so we can revoke your license.
You can read more in this article Theme licenses and activation.
Kind regards,
—Ylli
hey, is it possible to get your “aurum template menu” inlcuded in the “kalium theme”? We need a subemnu with coloums, any mega menu plugin isn´t working because of the overiding settings of the kalium theme. To get more than that one coloum is poosible, it can be seen at your aurum template at some demos. I think a lot of people unsing woocoomerce would love to get this feature.
best regards Oliver
Hi Oliver,
Right now it is not possible but soon (by the end of the year) we will release the new theme update with the new main demo which will have a mega menu in it.
Kind Regards,
Art from Laborator
Dear Team, do you mean the end of this year? Perfect, so we will wait before we have to buy another mega menu plugin. Thanks
Yes, I was talking about the end of this year.
Kind Regards,
Art from Laborator
Hello there! I already have 2 websites running with Kalium, I’m considering using it a third time now. Just a question: does Kalium supports multilanguage? Thanx!
Hi atomicmonster,
Thanks for trusting Kalium and willing to use it again in your projects, we are happy that we have many loyal clients like you
And Yes, Kalium fully supports WPML (WordPress Multilingual) plugin as you can read from this documentation article.
Have a nice day!
Kind regards,
—Ylli
Hi,
My friend has a site created for his company the designer used the kalium theme. however i went to update it for him but got the detail “An error occurred while updating Kalium: This domain is not permitted to download the update!”
I tried removing the activation but As it is linked to the original developers account I now cant re-activate it as no purchase code was provided
I have the licence details that were in there but I am unable to log a support ticket due to not having the purchase code. many thanks,
peter
Hi Peter,
We saw that you wrote an email too, you should receive a reply soon
Kind regards,
—Ylli
Hello, i wanna set this https://codepen.io/alexnoz/pen/PmvMZm in my home page, in a row or custom html but i dont know how, can you guys help me yet? thank you
Hi yamigabriel,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
i never used my “support” i can´t send the message because my “support” is off now. This is kinda easy for you but i get it you want more money for people who actually bought your item even if they never used the support.
i just notice i have never do a review here, there you go: 1 star
Customer services is important also did you know that?
Hi yamigabriel,
The rules of item support are written by Envato and are valid for every item you purchase, they clearly explain that the item supports start from the day you purchase the item and not from the moment the client decides to use it. Also they explain that the user is not obliged to give support after the support has expired:
For problems that come from the theme we never want to push any of our users to extend their support, as you can see from the other comments the ones that were theme problems have been addressed differently from those whom with expired support.
Customer service is important and we know that, we try to be very helpful for our customers and that’s why we have the most rated theme among the most popular themes in ThemeForest.
Your question is a customization question, but our team sometimes help clients in some small customization too, even that Envato doesn’t obligate authors to do that. But there is no way that we can assist you in this question from this theme comments area.
Thanks for your understanding!
Kind Regards,
Art from Laborator
Great theme! The slick overall design, very smooth backend and major theme customization make Kalium a perfect fit for my branded website and make this theme a highly recommendable one.
I have never used the support in the 2 years I’ve owned the Kalium theme product-key, however, now that I want to update the theme from version 2.1.4 to 2.9.4 I am stuck in what seems like a product key issue and cannot update the Kalium theme on my website.
The domain I am using my Kalium theme is http://villapiceni.com but at the moment, I cannot make any theme updates because the API indicates that the product-key is associated with an incorrect domain name.
It seems like I am stuck in the current Kalium Theme version unless I can contact the Kalium Theme team, but to get support here it’s $42, which would be very uncomfortable since the error stems more from a product-key registration issue more than anything else.
Kind Regards, Luca
Hi Luca,
Thank you very much for your kind words, It would be great if you can write us a review too by going to your downloads tab.
Regular license is valid for one domain only as you can read on this article Theme licenses and activation.I deleted your old license because I saw that you are not using Kalium in that domain anymore, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
★★★★★
“Everything worked just as advertised and I was thrilled with all of the options available for me to turn my site into exactly the layouts that I wanted. I ran into an issue with some of my images not showing up in the beginning so I contacted their customer support. They were very fast to respond and quickly fixed the problem. I had previously activated Lazy Loading in my Jetpack plugin which interfered with the lazy loading in their theme. They even sent me a video of how to get to the conflicting setting and turn it off so that I knew what was causing the issue and where to look should it happen again in the future. I couldn’t be more thankful and impressed with their service and their wonderful theme. I will definitely buy from them again as this has been a great experience and has given me the freedom to design and run my site just the way that I want it.”
— jjones777
Are you using Kalium too? Don’t forget to rate it.
I’ve noticed in mobile view the shop product filters are are the bottom of the page. Is there a way to put them at the top of the page?
Something like
SORT ——- FILTER
Hi deja50,
Yes this option is not available in our theme but if you purchase the product you can write in our support site and one of our agents will give you a CSS code to show the filters before products in mobile version.
Kind regards,
—Ylli
hi! i got a problem, but my support expired, and the issue is with the WPBakery Builder, get support here is $42 and fully license with WPBbakery Builder is $45, this is the thing: I am getting this error message: Important notice: You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it. When clicked, I am then getting this message: Sorry, you are not allowed to access this page. I am the admin and can’t find a way to remove… can you help with your support?
Hi petipoa,
Can you please send us your site URL and Wordpress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
My License was activated on our staging domain and I need to change it over to the actual domain, can you de-activate the license so I can change it to the proper domain?
I need to update the theme.
Thank you!
Hi there,
The license has been revoked, now you can activate it in the new domain.
Kind Regards,
Art from Laborator
I want to deactivate my license. can you help me?
Hi there,
I have revoked the license, now you can activate it in the original domain.
P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.
(view on new page)
Kind Regards,
Art from Laborator
hi
my post does not appear on blog page? Whenever I assign a blog page as a static home page - my post is not there?
I imported some new fonts - how can I use them with the theme?
if I assign post page as a home page - how can i customize it?
where can I limit the post summary to a few words?rgds rob
Hi user333,
We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
thanks for reply _ I was not able to send emails from your external support system? do you accept public tickets? your page tells me that I need to buy your support again? pls let me know
user333
Dear client,
You can read public tickets that other users created but you need to have support package active to be able to create tickets. Please read this article carefully to understand how Envato support works.
Kind regards,
—Ylli
Hey team, I’m aware that my support has expired, but there is one annoying thing on my Kalium Website. The content stretches all the way to the browser edge, way beyond the logo in the header on certain pages i.e. https://maximilian-streich.com/contact/
I´ve been tryin forever to fix it but just making things worse. Any idea what setting to adjust? Any help would be highly appreciated
Max
Hi Max,
We don’t have this issue on our theme. Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed and updated all the required theme plugins (specially WPBakery Page Builder), for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
My brand new website with Kalium Theme (bookstore) loads very slow. 5-6 seconds to just load homepage. I’m located in California and my hosting is Sitegound(known to be best for WP). My other website with Astra(which is built in pure Vanilla JS) loads under 3 seconds.
What should I do to optimize my website?
I don’t have many plugins installed, only essential plugins. Same as my other website.
Here is my website kalimatpress.com
Hi Uzer001,
Please read this article How to speed up my site?. Thanks!
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Thanks for the reply!
Hi I had my licence activated on a domain that we have deleted (brandnoosa.com.au) We now want to activate it on a new domain (https://montessorinoosa.qld.edu.au/) but it is still showing that it is activated on the deleted site (brandnoosa.com.au) Can you please help?
Hi intohype,
I have revoked the license so now you can activate it on the original domain.
P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.
(view on new page)
Kind Regards,
Art from Laborator
can you please delete my old license, so i can activate the theme in its final domain?
Hi dietraurede,
I have revoked the license so now you can activate it on the original domain.
Kind Regards,
Art from Laborator
Hi there! Working with Kalium and everything goes well. About the Portfolio page, i’d like the images to be link not to portfolio pages but to external links. Is it possible to avoid the portfolio single page? Many thanks
Hi casaclaudia,
We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
You don’t understand. I just went through a lot to transfer my site to the url and now, I can’t use my theme product key? How are people supposed to plan for this?
It’s like you’re holding my site hostage… Like just to FYI, I had to make a lot of modifications….....OMGGGGGGGGG!!!
Hi reddicca,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Have a nice day!
Kind regards,
—Ylli
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