26722 comments found.
Hello the Qode Import dosent work i cant find the templates to import. Thanks
Im using Version 19.1
Hi there,
I would kindly ask you to update your theme and its plugins and try once again. As we did not encounter issues with the import of demo content. Latest version of the theme is 19.4 so please update it according to our article here.
For any additional questions you have I would kindly ask you to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello i have updated to the newest version and i can not register the new. There is no button deregistraion. Thats why i tried to use some older version. Please fix it we have clients awaiting. Thanks you
Also in the System Information there is a red notification about PHP Post Max Size. Its not possible to work fine since i have 128M? The previous versions worked FINE!
Hi there,
Please check if you have your Bridge Core plugin active as if it is not active you will not have access Qode Options and Qode Dashboard. As well check if your theme is installed properly as we can not replicate this on our end neither have we had similar issues from our customers. https://www.screencast.com/t/Oit0371JWIt might indicate that your theme is missing some files once you installed or if you are using a child theme please activate the parent theme. And as for System information you may check our recommendation on it here
Here is our video where everything is explained very well where you will see that Qode Dashboard is now located in the upper left corner. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004041637-How-to-Register-the-Bridge-WordPress-Theme-and-Prepare-for-Demo-ImportYou can always provide us with your website URL so we can check this on your end.
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Update to 19.3 seems to have broken the icons of your WPBakery element “Message – Type: icon”. The icons dont show up any more..
Hi there,
There has been a new update of the theme released, so I would kindly ask you to update your theme and its plugins as per our instruction here.
If you somehow still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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In case anybody else is wondering: bug is reported, will be fixed in next update I was told
Hi there,
Thanks for getting back and it will be released in the theme update.
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Hello,
is there a way to add a custom class to qode sliders? I have some sliders and I need to have possibility to style them in specific way by code, do you know if there’s any trick to assign specific html class name to single slides or slide categories?
thanks!
Hi there,
As for the slider content and responsiveness you may find the settings for it in Sliders > Advanced responsiveness.
However there is no option to have a specific class set to a Slide or slider within the themes options. You can however try to target your slides content with :nth-child selector like this for example:
.slider_content .q_slide_text:nth-child(2){
color: red;
}It depends actually what you want to achieve, so this is simply an example. Another thing you can do is to build your slider with Slider revolution plugin which will give you more options when it comes to the content and editing different slides.
I hope this helped and you can always submit a request at our help center and our support team will be more than happy to help.
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I purchased this theme and registered for the support account, and I can’t get my account verify, ( and therefore login into your support website) because I never received the email to verify my account. I checked my spam and trash. I need to open a support thicket because I have an issue with a mobile view. Please advice, thank you.
Hi there,
We can see that you were able to create a request today succesfully!
We have located your ticket on our support forum and one of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
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Since upgrading Bridge my woocommerce product images are displaying too big like 600 wide rather than 300. It’s a theme problem as when I activate a standard theme they show at 300. I’ve tried all settings but can’t get them ti display correctly.
Hi there,
Once testing this on our side we can not replicate the issue. However you can always try to Regenerate thumbnails with the same named plugin that will possible fix the issue on your side.
Also check if you have updated your theme and its plugins according to our article here to the latest version 19.4.
For any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist you.
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Are there any settings in Bridge that dictate the product image sizes? Will regenerating thumbnails not break the original images?
Hi there,
You may find the images sizes settings in Appearance > Customize > Woocommerce where you can change the image size to your needs. https://www.screencast.com/t/DuVHTKU7kAnd once regenerating the images it will not break them, rather it will make new copies of the images in those sizes.
For any additional questions you have I would kindly ask you to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have replied to a ticket re: cart does not show on mobile phone. The CSS code advised does not work. Would be grateful if somebody could reply to my ticket today as this is an issue I initially reported on Friday. Ticket ID #9682
Thanks
Hi there,
We have located your ticket and can see that it has been solved. For any additional questions you have please submit a request at our help center and our support team will always be happy to help.
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Hello, after recent update there seems to be someking of problem with sortcuts, such as top header social, portfolio… Please advice.
there must be a problem with bridge-core I updated just this plugin and the shortcodes are not recognized
Hi there,
I would kindly ask you to check if you have activated the Bridge Core, after you have updated it. As well as check if you have updated the theme to the latest version 19.4 and Bridge Core plugin version to 2.0.7, you can relate to our article here.
Once testing this on our side we can not replicate the issue at all, as all the short codes and widgets are working perfectly fine. So please provide us with exact screenshot on your side so we can be sure what you refer to exactly.
For any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist you.
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Hi, please let me know how to set “font-display: swap;” in the Bridge 19.4? This setting is recommended by Google Lighthouse/Page Speed Index. Many thanks!
Hi there,
You can always add it in Qode Options > General Custom Css for sure.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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Will you have theme Christmas discount?
Hi there,
Thanks for taking an interest in our theme!
I would kindly ask you to sign up for our newsletter so you will be able to be informed on our special offers in the future as well as you can check our themes that our currently on sale here
Do let us know if you have any additional questions and we’d be happy to answer them.
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Hi there, I’d really appreciate your help.
I’ve been using your Bridge theme for a few years and have just noticed that your Video Player doesn’t seem to be responsive.
When I embed video from Vimeo and then resize my web page, the video remains the same size. It doesn’t resize along with the page. Similarly, the video is too big for a mobile phone screen, and appears cropped.
This is only the case when embedding via the Video Player function. Embedding using the Qode Portfolio Images/Video function doesn’t have this issue, and the video will resize perfectly when using that. However I don’t always want to create a Portfolio page, and sometimes want to add additional videos to existing Portfolio pages, like here: http://bit.ly/2PrMsOZ – you can see that the Portfolio video at the top is fully responsive, whilst the Video Player video at the bottom of the page is not responsive at all, despite both being from Vimeo.
If you could advise how to solve this issue I’d be very grateful.
Many thanks!
As a halfway answer, I’ve figured out that using the ‘Video’ Qode Shortcut, instead of the Video Player element, will create a responsive resizable video. However the size of the video is restrained by the text width, and doesn’t stretch the full width like the Portfolio videos do. Not sure how to change this?
Hi there,
The size of the video is restrained with the column the video is in. If you want, consider creating your Custom Portfolio with help of WPBakery and not use a Porfolio template which has its own predefined style and layout. The portfolio template you do use is consisted of 2 columns and therefore the video and text is taking up the whole space of column that takes 75% of the page content.
You may check our article about portfolio layouts here
I hope this helped and do note that you can always submit a request at our help center and our support team will be happy to help.
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I cannot update single portfolio page. Could you help me?
Got it solved. Just needed a few updates, which I had missed. Now everything is all fine. I love your theme. It really is something beautiful.
Hi there,
Glad to hear this is solved!
For any additional questions you have you can always submit a request at our help center and our support team will be happy to help.
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Hi, I was unable to register my theme. I was having this error message “Code is already registered for other domain” and I was on the same domain name. This happened after I reset my db. Please what can I do?
Hi there,
Please check our article about registering the theme here. Also if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to assist you.
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My challenges is, I did not deregister before my database was reset. so when I try to register with the same domain, I am getting “Code is already registered for other domain” error message.
Also, I think this error should only come up when there is a change in domain and previous domain used had not been deregister.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you with deregistering your purchase code.
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Alright, I just did that now. Thanks.
Hi there,
We have located your ticket on our support forum and one of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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I was optimizing my website, but I never got good results in GTmetrix no matter how much optimization I did (more than other websites I have) and the GTmetrix report is terrible.
I did some random testing on your demo templates and it’s all the same… it’s very bad because I love Bridge, but I won’t even risk putting this on a client website.
Do you have any idea how to fix these basic problems?
bridge270.qodeinteractive.com | F(37%) C(70%)
bridge294.qodeinteractive.com | F(40%) D(68%)
bridge279.qodeinteractive.com | F(47%) D(68)
bridge247.qodeinteractive.com | F(36%) D(67%)
bridge222.qodeinteractive.com | F(41%) D(67%)
bridge224.qodeinteractive.com | F(30%) D(65%)
not worth sending the link https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website because it doesn’t solve or improve anything 
EDIT: I apologize but I replied with my user ENVATO and not with THEMEFOREST (which is different and which purchased the theme) and I don’t know how to delete this and post with new user
Hi there,
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
To optimize your site for better speed performance please check our article about it here as well as you should know that you can always submit a request at our providing your website URL and our support team will be happy to provide you guidance on what you can do to improve your website performance.
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What happens if I deregister a website to insert in another activation code of a new website? What happens with the website deregsitered?
Hi there,
You may check our article about it here.
Once you deregister a theme you will no longer have access to it, and will be able to register the theme on another domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i need support for my theme, but in Qode Help Center i can’t find the support part. can you help me?
Hi there,
Thanks for purchasing our theme!
I would kindly ask you to submit a request at our help center. Do note that you will need to register first.
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Hi,
On single portfolio page two terms are not can be translated.
“About This Project”
“Category”
In the loco translate translated both, but the English text still appears.
What can i do?
The bridge theme version is: 19.3
The child theme is on. Version is: 1.0
Thanks
Hi there,
Our theme is fully translatable so please check our article on how to translate it here. Portfolio element is generated by Bridge Core plugin, so you need to add your translation under Loco Translate -> Plugins -> Bridge Core.
I hope this helped and for any additional questions you have please submit a request at our help center and our support team will be more than happy to help.
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Thanks but I have tried it.
Nothing any change, it does not work
You can see here:
https://www.screencast.com/t/BrfwqhY9Pyj
What can i do?
Hi there,
You should know that once translating you should check both Loco Translate > Themes > Bridge for translation of the labels and Loco Translate > Plugins > Bridge Core
as once we test this on our side we could translate the labels without any problem. Another thing I will ask you to check if you have the same language selected in Settings > General as well as in your Loco translate once you try to create a translation.
We also see that you have an outdated version of Bridge Core plugin so please update your plugin to the latest version 2.0.6 You can check our article on how to update the theme and its plugins here
If this somehow does not work on your side you can always change the file directly if it is needed. You will find it in wp-content\themes\bridge\templates\portfolio-loop.php
As you can see in the screenshot here
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is the demo search bar on your theme landing page a feature of this theme?
Hi there,
This search bar is just an addition for our landing page and does not come included with the theme. It is just to showcase different demos which you can filter through. However you can for sure use our Search that is shown on every demo site, that you be will able to add.
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AFTER INSTALLING THE THEME THIS IS THE ERROR.
Fatal error: Class ‘Elementor\Widget_Base’ not found in /hermes/bosnaweb27a/b2556/dom.joshuatalamante33867/wp_site_1576171470/wp-content/plugins/bridge-core/modules/shortcodes/shortcode-elements/_animated-icons-with-text/elementor-animated-icons-with-text.php on line 3
Hi there,
I would kindly ask you to check if you have your Elementor plugin installed and activated, as well I would also ask you to check if you have your theme up to date with the latest version of the theme and its plugins. So please check our article about it here.
If you do still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Trying to work around this theme is a complete nightmare. I hate elementor. I am used to using Visual Composer and WP Bakery… The problem is, to import templates while building pages, it tells me I need to activate WP Bakery, which doesn’t happen with other themes I have purchased. Using Guttenberg is impossible on this theme. It simply does not work. I am at a stand by considering switching to another theme. How do I find the WP Bakery licence I NEED to import templates into page sections? Also, I talked to my hosting provider to make sure my system allows importing demos BUT, of course, when I try it tells me that “server resources are not configured properly” This is impossible of course because I already changed the settings. Wasting so much time here
Hi there,
Sorry that you feel this way. You should know that with the new update of the theme you have now ability to choose from either Elementor or WPBakery plugin. You do not have to have them activated both, off course with the selection of the one of the Page editor plugins you will have the ability to choose from different demos that are either built with Elementor or WPBakery.
As for the resources you should check with your hosting provider if your resources meets the required ones so you will be able to have a smooth import of the demo content.
You can check our recommendation on it here as well as you can check our tutorial on how to import demo content here
As for the Gutenberg, testing this I can’t seem to see any problem editing the pages with it. However if you are used to WPBakery you can surly activate it and use it without any issue. Do note that it does not need activation as it comes bundled within the theme and you can read more about bundled plugins here
And off course if you still encounter issues do know that you can always submit a request at our help center and our support team will be more than happy to help.
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Still waiting for your support!!
Hi there,
We can’t seem to find any request created by your Envato username. So if you have submitted a request at our help center please provide us with your ticket ID.
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Id #9349
Thanks! there was a problem with WP Rocket, having the option activated: Load JavaScript in a deferred way
Hi there,
Glad that you have managed to detect this. For any additional questions you have please submit a request at our help center and our support team will be more than happy to help.
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