8665 comments found.
Hello
I want to use this font https://www.fontsquirrel.com/fonts/gilroy
But there is no option to import it
I don’t see Font Sources in my dashboard
https://imgur.com/24p8H7u https://imgur.com/BXgd7hyI have installed child theme as well. Please help
Hello, it seems FontSquirrel APIs are not reachable at the moment, maybe their servers have problems. Did you have this problem for long or is it something recent? In the second case I would advise you to wait and see if the APIs start up again.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Okay I’ll open a ticket. Theme was installed yesterday only
Hi MovinBoss! OK perfect, anyway we confirm that the FontSquirrel APIs are not working at the moment (this means they have a problem and we cannot help too much at the moment). If you are in a hurry you can follow this link and connect the font manually (it’s a bit longer then the automatic procedure but it doesn’t involve the FontSquirrel APIs): https://support.undsgn.com/hc/articles/214006085
Hello,
My theme is up to date as well as everything else apparently in my dashboard, and yet my images are not displaying properly or at all. What is happening? For instance www.florencelafite.com/portfolio/hulu I’m missing several images on this page, starting with the header.
It looks like my Theme was not registered so I could not see the update available. I updated it and it’s now working. Sorry I cant delete my message.
Hi laflo and thank you for the confirmation! 
Hey there! I’m trying to have a short excerpt from a blog post appear in a grid of posts, but no matter what I do with the settings, the excerpt never shows up. In the Posts Settings, I click on “Module”, then click on “Text” in Products Elements, then I’ll set a number in the Chars box but still no excerpt will show on the front-end. Am I missing a step? Let me know! Thanks.
Hi 84studios! The excerpt is a filed you need to compile inside the blog article first, it’s not an automatic part of the main text: https://support.undsgn.com/hc/en-us/articles/213456049
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
have small question for you, already install Content Block with background video,
Block itself is appearing video https://neopplanet.com/?uncodeblock=header-homepage-classic-agency but when i am trying to show on home page, its not appear http://neopplanet.com/What the problem here?
Hi Zarkawy! You have a long list of errors that belong to Autoptimize plugin https://undsgn.d.pr/BU2C2g
When using cache plugins please verify that you are excluding from the minify options the required files as for documentation: https://support.undsgn.com/hc/articles/115004168269
when someone goes to a page with white mode, the page flashes like it reloaded and it shows the white mode logo. how do we get rid of the page flash? https://fmgsuite.com/legal/terms/
Hi niksoftware! This flash is not native of Uncode, it’s not replicable in our demo and not replicable in any of the showcased website. Please verify yourself: https://undsgn.com/uncode/showcase/
We see that you have lot of plugins and customisations, so our suggestions is to try to remove them one by one and verify what is the responsible.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, it’s a great theme, clean and easy to use. Just that there’s quite complex in the shop filter part. I am using “shop grid” and I have 7 category and total 14 subcategory. It’s now shows catgory(1)..... category(7) subcategory(1)...subcategory(14) . where the subcategory is not follow after their parental category. I would like to know if there’s a quick fix for that?
Hi yichu and thank you for appreciate Uncode! You can try to follow this and test these plugins (please check the note for the second one, probably you need this): https://support.undsgn.com/hc/en-us/articles/115002848609
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
The plugin method mentioned in the link is only works in the default shop. The shop metro can only show limited category terms: like 7 in the total 21 terms and still not in the ordered way. I will try to connect with the support team
OK, perfect we wait your ticket.
Hi there, can this landing page auto looping? >> https://undsgn.com/uncode/homepages/portfolio-developer/
thank you
Hi ArrowLine! Do you mean if this scroll effect can start automatically? No sorry, this is not possible, it can be only scroll triggered. Let us know if you need more info!
Hello, I’ve been having issues with the uncode theme with one of my websites.
This particular page of my website that uses a contact form is taking extremely long to load: https://www.rainbowfishphoto.com/contact-us/
And there are some pages in my website that doesn’t load properly as well.
Is there an ultimate way to fix all these loading issues I’m having with this website. I’m very much willing to renew my support if you think you can solve these issues.
I’m very hopeful that this is an easy fix for you guys. Waiting for your respond as soon as possible.
Thank you!
Hi icecreamcreatives! Unfortunately, we don’t see what you’re saying, the loading times are pretty much the same as other pages and the page is loading pretty fast: https://undsgn.d.pr/zFwbEq
Are there some specific steps to reproduce the issue?
Hello, here’s a demo on what I’m currently seeing right now. https://gyazo.com/e849ac71e17b70712d76aa953c92338d
It says “waiting for cache” on the lower left corner of the browser.
It’s taking too long to load. Although it loads normally on mobile, desktop with incognito mode and safari. This might be an issue with the contact form plugin?
Hi icecreamcreatives! If it’s loading fine in Incognito and other browsers this means this is a local issue with the browser session cache. In fact, for example, it’s not happening in our end. Incognito mode is like normal users see your site.
Hi, I love your theme!
Just wondering if the media carousel could be set to latest posts and it will update automatically whenever a post is up? And if it could be placed on top?
Also if I could arrange my posts on my homepage neatly into 2-3 rows with even, small gaps in between? I need them to be in same-sized squared images, with the title and category placed on the image.
Is it possible to add a sidebar that shows up only when clicked? (Would be great if the button can be placed on the header).
I’d also like to have a few small squares like this https://preview.themeforest.net/item/sitka-modern-wordpress-blog-theme/full_screen_preview/24849892?_ga=2.33013306.584804438.1577429073-1336991788.1577426778 (travel – below the slider) that updates automatically on the latest different categories used (and pictures used are from the latest posts of the respective categories).
All my pictures are very long (several screenshots aligned vertically). Will the theme crop them automatically for me for all the above mentioned?
If any of them isn’t possible, could you provide some codes/plugins to help me on this? Of course if it’s an extra service I can get from you, it’d be great too!
Thank you! I look forward to hearing from you.
Hi Chordasa and thank you for interest!
1. Yes, the latest post is also the latest post in a carousel (unless differently specified).
2. Yes you can modify the gap, the ratio and the size (the module has 100+ options you can mix and match).
3. No, there is not a feature to show the sidebar on click.
4. Please remove the ThemeForest frame (your link points to the generic homepage and it’s not possible to understand what you refer.
5. Yes, in the module you can choose to use the natural size or you have a set of presets crops.
6. We don’t provide payed customisations, anyway, if needed you can consult this link: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi! Everything sounds great!
This is the link https://sitkatheme.com/travel/ (The three boxes under the slider, travel guide, instagram, destination) I need them to feature latest categories used automatically. For example, if my last three categories are Lifestyle, Blog, Food, I’d like those three to show up with images taken automatically from the latest posts of those categories. Can that be done too?
Thank you for replying so quickly!
Hi Chordasa! OK make sense but this is not an option, at least you can create but not with automatic images pulled from the categories.
Hello! That’s fine! Thank you so much 
Thank you for the confirmation!
Photos have disappeared from my site, and will not reappear with uploading. It was working fine until recently, and Wordpress is now looking asking me to re-register my product, but purchase codes and/or API codes are not being recognized. While my support has expired, a failure in the system and failure to operate as described should not require me to pay another $40 just to get my site back to full functionality. I’d appreciate a hand and had no other way to contact the author.
The registration problem is related to the fact that that you have an old version of Uncode. The old registration system uses the old Envato API (that is now deprecated and has a very slow cache system) for the Purchase Code verification. You should update to the new version of Uncode that uses the new Envato API and a faster registration system with only the Purchase Code. If you want to update, you can use the Envato Market plugin method: https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
does this theme have a knowledge base template?
Hi and thank you for interest! This is a Knowledge Base demo homepage: https://undsgn.com/uncode/homepages/classic-help-center/
why can’t I activate my theme? error appears is : “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license”. even though I only activate the license in only 1 domain
Hi! If you have this error means that you have exceeded the maximum number of activations, in fact when you buy an item on ThemeForest you can build only one final website with a single Purchase Code. Anyway, if you think there is an error you just need to write us a private message and include your Purchase Code. Please send a message from here: https://themeforest.net/user/undsgn
hi – I need to make 45 separate, but similar sites – I will buy 45 licenses
my question is – can I clone the original site 45 more times so I don’t have to rebuild it every time?
thank you
Hi and thank you for interest! Yes, you can create clones of your site to export options and contents. There are some amazing plugins like All in One Migration. This will save you time if you need to start from a similar base, but according the Envato License Terms you’ll need a dedicated Purchase Cose for any domain. Let us know if you need more info!
I will buy a new license for each site – are you guys available to do work for me if needed? thx
Hi! Not sure what work you refer but we don’t customise clients websites, we offer support for native features of the theme according the Envato support policy in our Help Center: https://support.undsgn.com/hc/en-us
Anyway, if you need extra work that is not covered by the support terms please find our suggestions here: https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations
Hi, is it possible to have off-canvas menu on mobile Thank you.
Hi ekachai19 and thank you for interest! Unfortunately, actually this is not a feature.
For a post can we show or display the post updated date ?
Hi DesaiPrajwal! We are sorry but really don’t understand, what you mean by “updated date”? Can you please explain better? Do you refer the date a post is saved or updated?
Hello, I’ve bought the product and after last update the png media in info box are not displayed.
Hi adimomeletis! Do you refer the last update of WordPress or last update of the theme (since we don’t modify the Info Box module from years). Anyway, if you can share your site link we can have a better check!
Is there a function or a filter I can use to completely disable the front-end editor? I know i can do this within the WPBakery section on a role-by-role basis but its a pain to do, especially on dozens of websites. If there is a simple function i can use, i would really appreciate it.
vc_disable_frontend();
I have just updated theme and all plugins. And now VC Button are disappeared. Though website is loading fine. I have tried few times, uninstalling and reinstalling, no luck. In Role Manager Everything enabled and checked.
Hi wistech! Unfortunately, we don’t have other similar reports, if this is an issue of the theme here you should read hundreds of similar reports. Please try to disable all extra plugins or update all extra plugins. For example after the last WordPress update there was an issue with Yoast plugin that need also to be update to the latest stable version.
just updated to the latest version using child theme (as well as updated WP) and now header nav menu is MISSING. please advise:
https://prnt.sc/qdrto3 (correct)after update: https://prnt.sc/qdru4d
site is: https://indvolvodenver.com/
Hi! Do you have the same problem without Child Theme? In case please follow this article: https://support.undsgn.com/hc/en-us/articles/360000874797-Missing-elements-after-Theme-Update-with-Child-Theme-PHP-customisations
