26722 comments found.
I had updated my wordpress version and then visual composer no longer worked. I read that you had to re-upload bridge via FTP and then reinstall 2 plugins.
However, I will not come to step 2. After downloading the latest version of Bridge and putting it on the server via FTP, I get the following message:
A critical error has occurred on your website. Check your inbox from your management e-mail address for instructions.
Read more about troubleshooting in WordPress.
Hello there,
To update your theme and its plugins correctly please follow the instructions from here as well it is possible that you are encountering some of these issues from the link below so please look at our article about it here
If you still encounter issues I would kindly ask you to submit a request at our and our support team will be more than happy to help.
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We have installed the theme only on one domain (earlier it was installed on a development server which was later removed and right now only 1 instance active). When I am trying to register the theme from Bridge Dashboard using purchase code & email I get an error message “Code is already registered for other domain”. How do we complete the registration process.
Hello there,
Thanks for writing in! You will need to deregister the theme you are using on your first domain and then you will be able to register it for your new one. You can read more about it here, as per regular license you are opt to use one theme that you have purchased on one domain. Also you should know that if you still encounter issues you can always send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help.
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Buenos días, Lo primero que debo hacer es darle las gracias por lo que parece un gran tema. Tan buen tema me parece que he comprado una licencia para crear una web. (Es el momento debo decir que soy principiante). La licencia la instalé en un dominio .es pero por consejos de profesores de wp cambié el dominio principal del hosting a un .com sin antes haber desactivado la licencia en el anterior dominio. Puestos en situación imagino que ya ven el problema que tengo: mi Code is already registered for other domain. Qué puedo hacer?
Hello there,
Thanks for writing in! You will need to deregister the theme you are using on your first domain and then you will be able to register it for your new one. You can read more about it here, as per regular license you are opt to use one theme that you have purchased on one domain. Also you should know that if you still encounter issues you can always submit a request at our help center and our support team will be more than happy to help.
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rtl
Hello there,
Thanks for taking an interest in our theme!
Yes, Bridge theme fully supports RTL languages 
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Hello. So frustrated with this theme and the plugins it comes with. I get it, Layer Slider is leaving the marketplace but WP Bakery is requiring me to activate my copy of the plugin externally in order to receive updates so even when I update your core plugin and then try to update WP Bakery (which clearly states is required) it just won’t do it. We need a workaround on this and you need to activate the licenses that come with this theme because we purchase themes based on functionality and props. What is the solution???
Hello there,
Do note that WPBakery does come bundled with the theme and therefor you do not need to activate the license for it as you will get the latest version of the plugins once you update the theme. You can read more about bundled plugins here.
Also to update your theme please follow the guidance from our article.
If you somehow still encounter issues do note that you can always submit a request at our help center and our support team will be more than happy to help/
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How do I get the latest update? Redownloaded today, no update available but the new beauty elementor demo isn’t available.
Hello there,
You may update your theme by following the guidance from our article. Do note that once you update the theme you will get the new Elementor demos included as well which you can import. If you somehow still encounter issues do note that you can always submit a request at our help center and our support team will be more than happy to help/
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Hello i bought your wonderful theme to use it in my website firstly i used it with http://www.kechloisirs.com but after a while i decide to change it to more attractive domain www.marrakechsansfrontiers.com but i received this error “Code is already registered for other domain” please can you helping me to resolve this problem thanks lot Ahmed
Hello there,
You need to deregister the theme you are using on your first domain and then you will be able to register it for your new one. You can read more about it here, as per regular license you are opt to use one theme that you have purchased on one domain. Also you should know that if you still encounter issues you can always submit a request at our help center and our support team will be more than happy to help.
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Hi can i buy this theme and use it for more than 1 website? Or must i buy multiple licenses?
Hi there,
Thanks for taking an interest in our theme!
As per Envato regular licence, one theme is for only one domain. You can read more about it here.
Do let us know if you have any additional questions.
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Can I install and activate from my purchase code for our website and a devsite? Devsite will be used for our testing.
Example.
Main site: www.website.com Dev site: dev.website.com
And activate them with our 1 purchase code?
Hi there,
Thanks for taking an interest in our theme!
Yes, you can do that, this is as if you would install your website on localhost and then simply migrate it on a live domain, by deregistrating and simply migrate the site to another domain.
I hope this helped and let us know if you have any additional questions.
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Hi guys! I’m trying to put a rel=”nofollow” on my social media icons, on footer. How can I do it? In which file can I find the code? Thanks
Hi there,
For this, it will require you to add it in one of our themes files so please navigate to your themes folder and find the file in the path here: wp-content\plugins\bridge-core\modules\shortcodes\shortcode-elements\_social-icons\templates\social-icons.php
On line 74 you will find the link where you need to add rel=’nofollow’ as in the screenshot here.
I hope this helped and for any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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How to reduce the loading of js and css?
Hi there,
Within our themes options in Qode Options > General you will find the settings where you can disable some JS scripts as you can see in our screenshot. If you refer to your site speed test and the loading of scripts you shoul know that All our files within our theme are minified which can not be changed and that is probably because of some third party plugin that you are using.
You can always provide us with your website URL so we can check this on your end. As well you are always welcome to submit a request at our help center and our support team will be happy to help.
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Hello, I wanted to import demo of https://bridge256.qodeinteractive.com/
But It wasn’t available [the number 256] under Qode Import.
Thank You
Hi there,
Once testing this on our end we did not encounter any difficulties finding the demo 256 in the import panel as you can see in this screenshot. So please note that you can find it by searching for demo 256 as well as you may find it under the tab Elementor as it is a demo that is built with Elementor plugin as you can see here
So please try with that and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help!
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Hello when I import a content, always it stops at 98%. Regards. SC
Hi there,
If you do somehow have issues with demo import I would kindly ask you to check our article about it here. Also if you continue to have difficulties do note that you can always submit a request at our help center and our support team will be happy to help.
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teknoloji blog’U
Hi there,
Just installed the theme after a long while, but i’d noticed that the qode options are not saving. The system says like “settings are saved” but when refreshing they are back on it’s original value as before.
I don’t think this is something “support” related, but an actual issue. Can you please let me know if there are any issues with this theme with the latest wordpress version?
Best, Jaimy
Hi there,
This is not something that we can replicate on our end, and therefore I would kindly ask you to check if you have the latest version of the theme and its plugins. As once we test this on our side all options set are being applied. You may read more about on how to update the theme and its plugins here. As it might be that you have updated the theme and missed to update Bridge Core plugin, so please double check that. Also you can always provide us with your website URL so we can check this on your end.
And if you still encounter an issue with this I would kindly ask you to submit a request at our help center and our support team will be happy to investigate this on your side.
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Thanks for the reply! Just tried to submit a ticket but support has been ended years ago. And to be honest buying $40 for something that doesn’t work on a freshly new installed wordpress isn’t something in my opinion where support needs to be bought for. It should have been working instead . So is there another way in which i could contact you?
Steps i’ve taken: - installed wordpress 5.3.2 - installed your theme “bridge” (as per themeforest its v19.5?) - installed the child theme and activated that one
Installed versions: - wordpress: 5.3.2 - bridge: 19.5? - bridge core: 2.0.8 - qode instagram widget: 2.0.2 - qode twitter feed: 2.0.1 - slider revolution: 6.1.5 - wpbakery page builder: 6.1
Hi there,
You can always provide us with your website URL so we can inspect this on your end as I do assure you that testing this on our side the settings are saved without any issue. I have also activated the child theme on our end and it works as intended, saving every option I make. Have you possible changed anything in your Child theme? Anyway providing us with your URL would help to inspect everything on your side.
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Hi, i’ve didn’t changed anything on the code just a fresh install without any changes made. In which way can i provide the URL to you for testing? Since i don’t want to post it in here and also cannot fill in the request form currently. Best, Jaimy
Hi there,
You may send us a mail to helpcenter@qodeinteractive.com providing us with your purchasecode and website URL so we can inspect this on your end.
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Do you support every demo with Elementor theme or few? Can I use custom header/footer that Elementor offers along with this theme?
Hi there,
Thanks for taking an interest in our theme!
As our theme has the possibility and an option to choose whether to have Elementor or WPBakery page builder plugin, with them comes also specific demo layouts that are only built with either one of the plugin that you choose. So specific demo are either built with Elementor or WPBakery. You can read more about our major update and the addition of Elementor plugin here. When it comes to the custom header/footer our theme uses the Elementor plugin which comes bundled within the theme and there you will not have the ability to edit the footer and header with Elementor as in the Pro version, but you have our themes options for this which you can find in Qode Options > Header like here.
Qode Options > Footer like here.
As well as you can find in Appearance > Widgets widgets for both Header and Footer areas like here.
I hope this helped and do not hesitate to ask for any additional questions you have.
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1) Can I use Elementor Pro custom header/footer and theme/layout will not break? 2) Are you guys adding more drag/drop Elementor components (custom) made? Just like you have done in WPBakery.
Hi there,
1. Elementor Pro does not come included with the theme, and you will have Elementor bundled within the theme. We do therefore recommend to use our options for Header and Footer within the theme as we have shown in our earlier reply above.
2. As for our shortcodes in the demos that are built with Elementor, you can access all of them that comes with the theme demo for sure as you can see here and for sure we will as well add new once. You can always check our change log to see what has been added in the latest theme update.
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Its very cool theme! I bought this theme but now i cant do the import demo data because i just bought one serial number… So how was the advantaged to buy a multipurpose theme if i can just use him once?
Hi there,
By regular licence terms you are able to use one theme for one domain only. More about it could be found here .
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I try to import a demo in the admin area but the page Qode import shows a blank page and the debug message shows this: Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘bridge_qode_theme_import_display’ not found or invalid function name in wp-includes/class-wp-hook.php on line 288
Anyone knows how to fix it?
Hi there,
I would kindly ask you to check if you have first of all updated your theme and its plugins according to our article here. Important notice would be to check if you have updated your Bridge Core plugin, because this might occur if you have missed that. So please do this and if it is updated you can always try to deactivate and delete the plugin and simply install it once again. You should know that you can always provide us with our website URL so we can check this on your end and if you continue to have issues with this I would kindly ask you to submit a request to our help center and our support team will be happy to help.
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That worked Thank you!
Hi there,
Glad we could help!
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Hi,
Is this theme’s license support Development Domain?
Hi there,
Thanks for taking an interest in our theme!
You may check this article here where both regular and extended licence are describe, so you can see what suits your needs.
Also if we somehow misunderstood you somehow I would kindly ask you to explain a bit more what you mean by Development Domain.
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I have a development environment for example.com. when i buy your theme. Can i install and activate your theme on example.com then when i complete my design. can i remove activation code from it and activate on other domain?
Hi there,
Yes, you can do that, this is as if you would install your website on localhost and then simply migrate it on a live domain, by deregistrating and simply migrate the site to another domain.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The “Image with Icon and Text” element has a blank alt tag, even though we have added a title within the element itself.
Hi there,
Thank you for notifying us. You should know that we have noted our dev team and that this will be fixed in the future theme update.
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