23241 comments found.
hello can you see here how to have the height of the header more compact ? it is too high http://prntscr.com/qgwswl
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main .header-left {
padding: 0px 0px !important;
}
Best Regards.
ok thanks… how to make a HEADER like this ? http://prntscr.com/qh2pv8 as demoshop 15 the account with icon the heart and cart all big icons… and the search in that way … with categories and wide search ? thanks.. Is IT in 3 rows? and why if enter as ADMIN the Cart and search disappear i clean all the caches and browser cache http://prntscr.com/qh2r37
how to make the cart whislist and accont appera on sticky menu ? http://prntscr.com/qh2v7c also the logo… i have this https://www.nicolameyer.com/ i would have the same as demoshop15 header regular and sticky
Hello,
You have to create the same header using Header Builder, and Yes it is in 3 rows, and regarding sticky heaer, for understanding Sticky Header Behavior, please read this thread: https://themeforest.net/comments/23403832
And if you want us to create same header for you then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
can you show me the html for whishlist and user icons and if there is particular code to become sticky as the minicart ? then i understood that minicart becomes sticky when put in main menu but have you an example of demoshop 15 ? because it becomes sticky when it is in 2nd rows and the menu is on the 3rd ? so how can do this ? http://prntscr.com/qhfwi1 but becomes sticky see here http://prntscr.com/qhfwwn also the logo seems on 2nd row and become sticky… the main menu is on 3rd row not in the same row as logo and minicart… isn’t it?
DEMOshop15 works different than demoshop2 that you show me
then why add to whislist button not showing right ? http://prntscr.com/qhgda7 i have same èproblems with icons of EPO extraproduct plugin when use your theme ?
Hello,
1. Here is the code of My Account User and Wishlist Icons under Header: https://ibb.co/9NtP38G
<a href="http://hubdatasolutions.com/pearl/porto/shop22/wishlist/" class="wishlist"><i class="porto-icon-wishlist-2" /></a>
[porto_info_box icon="porto-icon-user-2" icon_size="25" icon_color="#ffffff" icon_style="advanced" icon_color_bg="" icon_border_style="solid" icon_color_border="rgba(244,244,244,0.5)" icon_border_size="1" icon_border_radius="26" icon_border_spacing="50" title="Hello!" subtitle="My Account" read_more="box" link="url:https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fshop22%2Fmy-account%2F|title:My%20Account||" title_font_style="400" subtitle_font_style="700" el_class="mb-0" title_font_size="12" title_font_line_height="12" title_font_color="#ffffff" subtitle_font_size="13" subtitle_font_line_height="13" subtitle_font_color="#ffffff"][/porto_info_box]
It is become sticky in Shop Demo 15 because we have used the Pre-Built Header Type in the particular Demo and we have enabled it from Appearance >> Theme Options >> Header >> Sticky Header: https://ibb.co/Jxs8hP0
, Hope it make sense now and all clear.
2. Yes Demo Shop 15 has different Setting and Demo Shop 2 has different.
3. Again If you want all of those become sticky you have to put it into the Main Menu ROW, Otherwise, you have to use the pre-built Header Type like Header Type 1, this is how it works.
And if you have any issue remaining then please generate a support ticket via our support system so our experts will help you in solving your issues.
Best Regards.
Hello,
As I told you please contact us via our support system with your site WP Admin Login details so our expets will check it for you and provide you the best possible solution, This platform is only used for small qeries not for complete issues solution, Hope you can understand it.
Best Regards.
SO REASSUMING i want to use HEADER TYPE 1 but 1) what to put inside CUSTOM MENU : code ??? http://prntscr.com/qhju3n 2) where to put the code for the portoicons and not fontawesome ? http://prntscr.com/qhjuef 3) possible to make the HEADER type 1 menu centered ? like this http://prntscr.com/qhjuor or this http://prntscr.com/qhjuwq thanks
Hello,
1. Anything that you want to add in your main menu whether it is text or custom menu items you can put it there please check the attached screenshots to understand the output of that custom menu:
i-https://jmp.sh/3nD77AI
ii-https://jmp.sh/64Zg6Ef
2. Please copy the code and paste it on a new page in classic editor mode and change icon in element to Porto icons please watch the video for more clarification:
https://jmp.sh/ryYQ5HG
3. You need to use header builder if you want to put your menu in the center as per your needs just put main menu element in the center of your header as shown an attached screenshot: https://jmp.sh/KGArAUc
, Otherwise, this is not possible with Pre-Built Header Type 1, there is no such option.
hope its all clear now and As I told you please contact us via our support system with your site WP-Admin Login details so our experts will check it for you and provide you the best possible solution, This platform is only used for small queries, not for complete issues solution, Hope you can understand it.
Best Regards.
Hello,
You can change your store Currency from WooCommerce >> Setting >> General as per your requirements: https://ibb.co/59DrF9D
Best Regards.
Thank you so much
Most Welcome!!!.. 
Please, just updated the theme but WPBakery Page Builder is not updating. How can I have it up-to-date ?
Hello,
You can download the latest plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Delete the old version of the plugin from your site and Install and Activate the latest one on your site.
Best Regards.
I bought the theme and i was using it for 1st domain from last few years but i don’t want to no longer for that domain i want to use the theme for my 2nd domain but when i try it it way it’s has been used on my 1st domain which i don’t want to use no longer & i have already deactivated the purchase code and deactivate theme as well
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Dear Support,
Please, in my web page products, quality of images are not showing the real quality of the image, should be better quality. I asked in the past and support suggested to “clean the cache”, if this is the solutions, please cna you suggest the method? in order to be compatible with the Porto Theme. I have the WP SuperCache, or should I speak with the hosting ?
https://www.candleart.es/imagen-vela.JPGthanks a lot,
Joaquín
PD: Thanks update to 5.2 template is working fine
Hello,
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
Our Theme has no influence on Product OR Thumbnail Images of the Products, you have to change it from WooCommerce Setting.
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
Best Regards.
hi sir i want to change the size of thumnail , i used one plugin , but still showing , in Gt matrix , Served Scale of image, https://gtmetrix.com/reports/caronic.com/buuoZ9ts i upload 468×468 image , its equal to frame , but gt matrix want 216×216 thumnail , how can change thumnail image of this size,,, if i upload 216×216, that is automatic showing in thumnail and my proudct image, for thumnail its ok , but when i open prodcut its very showing very smalll , what i do now sir. how can i upload separate images , sizes for thumbnail and product image.
Hello,
First of all, your GTMatrix result is Quite Good: https://ibb.co/xCTxZJ7
And Secondly, This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
Our Theme has no influence on Product OR Thumbnail Images of the Products, you have to change it from WooCommerce Setting.
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Kindly look on this matter and let me know about how to solve! Thanks & Regards, Apurba A.
Hello,
Sorry for the inconvenience, This issue has been fixed now, It was the misplacing of the Theme Folder, We have fixed it now, Please refresh your page and try again, I am sure you will not finds this issue anymore.
Best Regards.
Hi,
Just noticed you have release Version 5.2.0 Can I please check to see if the the wishlist plugin issue (wishlist icon disappeared) has been fixed with this version ?
Thanks and Regards
Hello,
Sorry to say that but that has not been fixed with the version 5.2.0 but we are working on another Theme update and soon within a couple of weeks you will find another update of the Theme with solved that Wishlist issue, so please be patience till that, I am sorry for all the inconvenience.
And you can always check the Theme Changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Best Regards.
Hello I ask for help here, I want to take this search button here, https://prnt.sc/qgnd1i, using the additional CSS code, but did not find the code anywhere.
Hello,
You can use any Pre Built Header Type from Appearance >> Theme Options >> Header >> Header Type as per your requirements OR you can use Header Builder Functionality and create your own header as listed below in the Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good Product and Good support! One question; Does your pop up modal allow for exit intent trigger?
Hello,
Sorry to say that but Pop up Modal does not allow for exit intent trigger. This requires Customization.
Best Regards.
Because I am really no webdesigner. I would use mostly only the prebuild themes. That is what I am searching for. Shop Themes, that has a design I like, where I just should add my products for sell and customize it a little bit.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no such policy to test backend of the Theme before purchasing it, but yes you can easily Import any Demo as per your requirements and we have support Video’s as well: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
And also a highly experienced and experts support team as well for helping our Customers.
Best Regards.
Greetings,
How do I get the sliders to move on Shop Demo 11? https://www.portotheme.com/wordpress/porto/shop11/Thanks in advance!
Thank you!
Hello,
1. Please edit your Home Page and you will find Porto Carousel element, you have to edit it and check Yes to Autoplay as showing in this screenshot: https://ibb.co/K0G9YGN
2. You can change/remove it from Header Builder >> Custom HTML.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Im trying to change the header content? https://prnt.sc/qgouyy Thank you!
I have purchase 4 licenses with this theme and only get a post 1 question for 6 months and you want $41?
Hello,
You have to change it from Appearance >> Theme Options >> General >> HTML Blocks: https://ibb.co/9NtP38G
And Sorry to say that but this is Envato Policy you may wish to confirm from them as well, If you have purchased multiple licenses of the Theme then please contact via our support system with the one have support period enabled.
Best Regards.
Thank you I will email them.. But in my download section It says i have 4 keys… https://prnt.sc/qib25o There is nothing HTML Blocks
Hello,
I have tested it on the same Demo and it is there, If you are not able to find it then we have to debug it on your site, please contact us via our support system with your site WP Admin Login details so we will check it for you and provide you the best possible solution for it.
Best Regards.
i have bought the theme, i activated it on one of my domains and then i decided not to use this theme and removed the purchase code. im trying now to create a new store which will be used with another domain, and when i add the purchase code its saying that it was already used. since i already inactivated it, why will it give me this error? and what do i do now?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, i have a problem with the update of Porto theme V5.1.1 . I get the message: Your ip address is blocked as spam! Please help.
Hello,
I have whitelisted your IP, Now, please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the Theme, I am sure you will not finds this issue OR please try to follow the instructions written in the below-given article or showing in the video.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Mini cart is not available on sticky header (we are using header build), can you please help.
Hello,
First of all, please make sure that you have turned ON the MiniCart from Appearance >> Theme Options >> Header: https://ibb.co/LkMQ18P
And let’s try to understand the behavior of the header builder, Header has been made on 3 rows and 3 columns for each row right, as showing in this screenshot: https://ibb.co/4Vv7DGT
, and Only the Row become sticky which has Main Menu in it as showing in these screenshots:
1. https://ibb.co/HpP5m5x
https://ibb.co/5BNSm3H
2. https://ibb.co/pJtnQPt
https://ibb.co/5v5YJwS
This is the default functionality of the Header Builder and this is how it works, Hope its all clear now. So you have to set/insert the MiniCart under Row which has Main Menu and then it will show in the sticky header as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, wishlist heart is gone from site. Can you fix that in your theme?
And yes I cant update to newest version of theme. I click to update and update is successful but when I refresh page theme is not updated.
Hello,
Regarding Wishlist, Please wait for our next upcoming update of the Theme, It will be fixed with the next version.
Thanks for notifying us, I am forwarding this issue to the development department for testing and solving it with the future upcoming update of the Theme, For now, please follow the steps written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Hi, Is it fixed?
Hello,
No, Sorry to say that but it is not fixed now, Our team is working on the new Theme update with which it will be fixed and you will find the new Theme update with in a week, Please be patience till that and bear with us.
Thanks for your understanding.
hi, is ur theme google AMP compatible
Hello,
Sorry to say that but we have not tested the latest Theme with Google AMP so we are unable to suggest you on it, If you want you can try it but at your own risk.
Best Regards.
Support,
I update to 5.2 Porto Theme but is not updated ???
Please send what we have to do, ir urgent please
thanks Joaquin
I have updated WP bakery to last version
But the problem persist, I can’t update Theme Porto to 5.2.0
Hello,
Thanks for notifying us, I am forwarding this issue to the development department for testing and solving it with the future upcoming update of the Theme, For now, please follow the steps written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I am sure it will solve your issue, If not then please contact us via our support system with your site WP-Admin Login details so our experts will update the Theme for you on your site.
Best Regards.
Dear support,
Just a comment Im not an expert via CD panel. Can I wait for the next update, and this can be solved?
thanks Joaquin
Hello,
Please contact us via our support system with your site WP-Admin Login details so our experts will update the Theme for you on your site.
Best Regards.
Hello, I want to delete all my licenses from test domains ( something . beget.tech), because I can add license to the main sites, but test test versions have already deleted.
And 2 our sites have banned. IP 87.236.16.17
Hello,
Can you please contact us via our support system with your products purchase codes so that we will check/verify and reset it for you.
Best Regards.
Hi, I bought your template a few weeks ago, I have a question about Master Slider, I can use into a category like a Block but I don’t know where is the plug-in, I don’t see in the plug-in installation, do I have to install separately?
Hello,
Yes, Master Slider is not officially tested with the Theme nor it is included in the Theme Package, If you want to use it you have to purchase it seperately, but Slider Revolution is fully compaitable and also included in the Theme Package as well and you can use it easily with the Theme.
Best Regards.
