23241 comments found.
How to change to color of icons specially those icons that are in header (telephone, wishlist and heart) Also the color of the word in language and currency (ex.ENG, USD)
Hello,
You can find all the Options for changing the Colors in Header under Appearance >> Theme Options >> Skin >> Header, Please read the below given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
And you have to change the color of Icons and word in the language and currency switcher using Custom CSS, Please share your site URL and the screenshot of the icons you want to change the color so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Hi, i used purchase code on my old website which is not active anymore, so i want to activate code on my new website so kindly reset my purchase code?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
How to remove social media share icons from single product page? Google plus was closed on 2018, a year ago!
Hello,
You can remove it from Appearance >> Theme Options >> Social Share: https://ibb.co/yV85dSP
Best Regards.
Thanks! What about Instagram, no button to share?
Hello,
No, Sorry to say that but there is no Options for Instagram Share for now, Although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Every time I’ve log into support asks for item purchase code. Support page is annoying! Why not grant access to login from envato account, or maybe ask one time and save the information?
Hello,
Sorry for the inconviniance, but while Login into the support system it does not ask for the purchase code but it asked for Email, Username and Password.
But while creating the support ticket, it requires some fields to fill properly and yes purchase code is one of them, as it is required because we have to verify it.
This is the default functionality of the support system, but we will try to improve it in future as per your suggested.
Best Regards.
Hope to see this implementation on future release, note that is not a request. Although is better to have Instagram then Google +
Hello,
We really appritiate your suggestion and we are working on it as well, please bear with us for future coming updates of the Theme.
Best Regards.
Hi, I am looking to buy your theme but I can see there are issues while using firefox. None of your demos are working on firefox – mini cart issues. I tried on 2 different laptops, cleared cache and no luck. I there a known problem while using firefox? Thanks
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry for the inconviniance, but there is no such issue in the Theme with Firefox browser, Can you please let me know which Demo you checked on Firefox so that I’ll check it too from my end and show you the video, It is surely the cache issue at your end nothing else.
Best Regards.
Hello,
I have just tested it at my end on Firefox Browser and it is working perfectly fine at my end as showing in this screenshot: https://ibb.co/JKh7d2P
There is no such issue in the Theme, It must be the cache issue at your end nothing else.
Best Regards.
Hi, I purchased this theme many years ago. I cant seem to update it. When I put in my purchase code. I get this ‘Purchase Code is not valid or could not connect to the API server!’ Kindly assist.
Hello,
Please first update the Theme by following the video in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And after updating the Theme to the very latest version try to activate the Theme with the same purchase code, I am sure you will not finds this issue anymore.
Best Regards.
hi im purchased this theme for my client i’m showing 2 or 3 demo in client how to import demo data ? or if i use key for sub domain can i again use or main domain?
Hello,
How to Import Demo content, Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And how to transfer the key from your Test site to Live site, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
why there is large gap between product and Image ?
https://prnt.sc/qjwc4aHello,
I am not able to see the banner on your site, Have you removed it?
https://ibb.co/ZBPmXxpBest Regards.
Hi Team,
Pre-sale Question: Do you have an option that infinite scroll for woo products? Infinite scrolling not required actually, I also fan of “load more button” to get new result
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily set the Shop/Category pages as Infinite Scroll or Load More Button Option as per your requirements using Theme Options: https://ibb.co/y8yDhQd
Best Regards.
No I am talking about shortcodes not archieve page. Can I show infinite scroll on bottom of the home page?
Hello,
You can use Porto Products Element on your site Home Page, It has an Option for Show Pagination, Do not show Pagination and use Load More button but it has no Option for Infinite Scroll: https://ibb.co/qyg1SwV
Best Regards.
Hi guys, there seems to be difference between firefox and chrome. If you navigate the mouse on the cart icon in firefox, it does not popup the little window to show the content of the cart.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
If not then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin and Cpanel Login details with permission for debugging your site which includes deactivating all the third-party plugins and on-site Customization as well so our experts will check and solve it for you and also I suggest you take the complete backup of your site before providing us the requested info and permission but after extending your support extension because your 6 months of support period is expired from 30/03/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi , I have just purchased this theme. I noticed that on your Shopify and Magento demo on the header bar there is a ‘add to compare’ . Is there a ‘compare’ option that shows in the header bar for a standard Wordpress+woocommerce set up? Thank you
Hello,
Thanks for your purchase, For your information, Shopify is not our Theme, It is from different Author, and Sorry to say that but like Magento Theme there is no Option for Compare in WordPress Theme for now, but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
after purchased i’m testing one or two demo in local sever can i import dome data ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can Import Demo Data on local server for testing as well.
Best Regards.
Hi , I tried to contact you as the author reply suggest but there is no answer, my required edition is very important and i need your help, which is the fastest way to contact?
I’m struggling to work out how to add the account and wishlist icons to the header like in the shop 1 demo. How do I do this please? Thanks
P.S. also, how do you enable the slide out main menu on mobile? I feel that this is a fantastic theme with poor documentation and explanations on how to do simple things like recreate the headers in the demos (unless I am missing something). Overall, great job though 
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hello, I want add item with price to my product, for example product price is 123$ add item like 1 – Chain 24$ 2 – clips 23$ or more they can add more item to select product if they want one or more and total price add product plus all item together Can you help me for that thank you kevin
Hello,
Sorry to say that but this is not possible using Theme Options or WooCommerce plugin Options, You have to use any third party plugin for it or this is only possible with the help of Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire any developer.
Best Regards.
Hi porto pricing is not working , need a help urgent . https://prnt.sc/qjes1z
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
, If not then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin and Cpanel Login details with permission for debugging your site which includes deactivating all the third-party plugins and on-site Customization as well so our experts will check and solve it for you and also I suggest you take the complete backup of your site before providing us the requested info and permission.
Best Regards.
здравствуйте! после обновления темы 5.2.0 слетели все визуальные настройки https://matrasdlyavas.ru/ что делать? что именно исправить не могу понять
и очень долго грузится главная страница, хотя отключена отложенная загрузка, подскажите пожалуйста https://matrasdlyavas.ru/
Hello,
Please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin and Cpanel Login details with permission for debugging your site which includes deactivating all the third-party plugins and on-site Customization as well so our experts will check and solve it for you and also I suggest you take the complete backup of your site before providing us the requested info and permission.
Best Regards.
REQUEST: possible to have different LOGO for mobile ?
Hello,
Yes, you can do it with one tricky logic, let me explain to you .
You can do it using Header Builder Feature. You have to use Header Builder on your site, you can read all about it here in the Theme Documentation:https://www.portotheme.com/wordpress/porto/documentation/header-builder/
There are two Headers you can set using Header Builder Feature on your site, Desktop Header, and Mobile Header.
Now the only Options for setting Logo in Header Builder is Logo Element: https://ibb.co/0t8cFLY
And there are two different Headers you can set for Desktop and Mobile as showing in this screenshot: https://ibb.co/jhtkddq
But the issue is the Logo element is only one, So whether you set it under Desktop Header or under Mobile Header it will show the same Logo you set on your site from Porto >> Theme Options >> General >> logo Icons.
So there is only one way or you can say a trick.
Use Logo Element on Desktop version Header only as showing in this screenshot: https://ibb.co/0t8cFLY
And Use HTML Element on Mobile version Header and set your Logo in HTML Field using HTML Code, it will work for you as showing in this screenshot: https://ibb.co/Tqkm65W
You can check it on my test site as well, it is working perfectly fine:
http://hubdatasolutions.com/pearl/porto/shop2/
I hope this helps and this is the only possible way/trick.
Best Regards.
thanks you seems works…is it possible to add at mobile menu icon the text Menu as this one ? http://prntscr.com/qjkgwp thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .mobile-toggle:after {
content: 'MENU' !important;
padding-left: 5px !important;
}
Best Regards.
thanks a lot
Most Welcome!!!..
map also not working i generated the api key and inserted. please check the following screen
https://prnt.sc/qj9smlHello,
This is not the Theme but your Google Map API key issue, Please see this screenshot: https://ibb.co/KNLPn53
The Maps JavaScript API is not activated on your API project. You may need to enable the Maps JavaScript API under APIs in the Google Cloud Platform Console.
You can read more and all about it here: https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
and contact Google MAP support.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI is it paid after free trail ? If so any free option available ?
Hello,
Google ha changed its policies, So its better to ask from Google Map Support here: https://support.google.com/maps/?hl=en#topic=3092425
They will let you know all about it.
Best Regards.
Hi,
In shop4 demo. When i press placeorder button error came like this. No shipping method has been selected. Please double check your address, or contact us if you need any help.
But i already selected razorpay payment gateway method
Hello,
Please turn OFF your “razorpay payment gateway” and try with WooCommerce default functionality by following the articles and threads listed below, I am sure you will not finds this issue anymore.
https://wordpress.org/support/topic/no-shipping-method-has-been-selected-please-double-check-your-address-3/
https://blog.byconsole.com/no-shipping-method-has-been-selected-notice/
Best Regards.
