6200 comments found.
Is there a way to disable the clickable link for Portfolio items on the Home page – https://stockholm21.select-themes.com/. I’m referring to the portfolio carousel and portfolio grid.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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I want to import the slider used at the top of the Home page in the https://stockholm21.select-themes.com/ demo. How can I do that?
Hi there,
Please take a look at the article about importing sliders: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-DemoIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Hi – most of my portfolio posts are suddenly redirected to a 404 page. The posts are still there, but I can’t access them via their URL. What’s happening?
https://www.werner-kranwetvogel.de/portfolio/Update: everything works fine again. Strange.
Hi there,
We’re glad you could manage on your own 
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thank you so much for all of your help, i figure out most things with your help! there’s only one little question I have left : on my website www.wearecheapthrills.co.uk I can’t seem to be able to remove the ‘no posts found’ and little tic tacs at the left bottom of the page. Do you have any idea how i could get rid of them? And that’s me out of your hair, thank you for making such a great theme!
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and include your site url and wp admin credentials and one of our agents will assist you.
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Hi!
I have received the Stockholm theme for Christmas from my friend I started using it now with the Gota theme for my website www.wearecheapthrills.co.uk . I love it and it’s all good, bar two problems that I’ve still not been able to figure out.
- my main page is mobile responsive but my 3 pages are not – the videos look huge and i can’t figure out why - at the bottom of my mai page it says no more posts and there are some tiny squares on the left
Would be very greateful for any clue!
Hi there,
Once checking your site we can see that you are using 3rd party plugins which may interfere in themes functionality. So I would kindly ask you to disable all 3rd party plugins that you are using as well as you can build your content with our themes shortcodes such as video player for your videos https://www.screencast.com/t/SWIITGvnXUIh because our theme is fully responsive and you have a lot of options which you can set to suit your needs and we can not guaranty compatibility with 3rd party plugins.
As well as you may check our article about responsiveness with WPBakery plugin here
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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i’ve messaged my friend to get the purchase code because i got the theme as a gift, so that;s why i couldn’t submit a request through qode. i’ve disabled all the plugins and i still have the same issue only with videos 
Hi there,
Hoping that your friend will provide you with the purchase code as with that you are granted 6 months of support.
You are using a code that is not part of our theme, probably why it is not responsive and it is displayed that way. https://www.screencast.com/t/MeKkkxxFO5You have built these pages with SiteOrigin page builder widget which does not come with our theme. As we said in our earlier reply you can use our themes shortcodes and WPBakery page builder plugin that comes with our theme.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi the team, I have submitted a noew request on QodeInteractive (request number 13463) related to serach results. Thanks again for the help.
Hi there,
Your request has been answered. Please continue the conversation over there. Thank you.
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Thanks for the answer. It works.
Hi there,
Glad we could help!
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Hello, can you tell me how I can change the URL of the gallery from the portfolio. Currently the URL is / three-column-standard__trashed / and within the options I only have the option to change the URL of the individual portfolio. Thank you very much.
Hi there,
Please check our article about it here.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi all,
I was happy to discover yesterday that you have created the Envato Market plugin to facilitate the theme updates.
So, yesterday, I have installed and activated the Envato Market on my theme and I used it to update my theme.
After updating my theme, some of my configurations have been deleted (top menu display settings and, hover color, background color, footer menu settings and display).
Most of the configurations came back today miraculously, but there are still some bugs, like when you click on the top menu: the pages dont charge.
How can I be sure all the configurations I have set before the activation of the Envato Market are all on ?
I submitted a request through qodeinteractive: it is the request number 13378.
Hi there,
Please follow our guidance on how to properly update a theme here.
As well if you have made a backup of your theme please revert to the old version and try to update the theme and its plugins once again, either with Envato market plugin or through FTP.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thanks for the reply. Yes I did follow your guidance. I would like you to help me with the remaining bugs. I submitted a request through QodeInteractive: it is the request number 13378.
Hi there,
We have located your ticket and can see that one of our support agents has answered it so please keep the conversation with our support agent.
Thanks.
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Thanks for the help. Hope we find the solution.
Hi again,
We see that you replied on your request. Support agent has been informed, your request will be answered as soon as possible.
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Thanks for the help, there are some improvements but it is still bugging. Hoping to solve this.
Hi there,
We hope that for sure, so please continue the conversation with our support agent.
Thanks.
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Hi, am I doing something wrong!? The menu on Google Chrome is set to the ‘left’ and covering the logo, works fine on Safari and FireFox!?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
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Hi there, I am currently using Stockolm theme v5.1.8 (on WP 5.3.2) starting from demo 21 (https://stockholm21.select-themes.com/). In this demo boxed layout is disabled and rows in the pages are sometimes full-width and sometimes in grid. Everything was fine and the site layout ok, until I did a little change. In the ‘Select Title’ page section, I changed the ‘Show Title Area’ from ‘No’ to ‘Yes’, in order to see how the breadcrumps were displayed. As a consequance, the layout changed and a content_inner of 1100px was activated (without any manual action from my side). This could still be acceptable, even if I do not understand why the layout changes. The issue comes when – if I turn back the ‘Show Title Area’ from ‘Yes’ to ‘No’ – the content_inner stays and I do not know from where I can deactivate it.
Let me show you the difference: Correct page: https://www.demi-milano.com/canvas-4-0/ Page with ‘content_inner’: https://www.demi-milano.com/rlive/
Useful setting I’have activated: - Page template: Standard - Use Row as Full Screen Section: Yes - Row Type: Full width
Can you please help me?
Hi there,
Thank you for reaching us!
Once we check we can see that on your other page you are using a Default page template in Page Attributes which will have the default grid of 1100width. https://www.screencast.com/t/wClOHsbmaDD So please change it to be Full Width in order to have your page be displayed to cover full width of the content.
Also if you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
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Hello I have a question concerning GIFs. I have used GIFs as thumbnails in the past with earlier versions of the theme and it worked fine. They are still animated now on my site. But since I did an update of the theme 2 weeks ago I can’t get anymore GIFs as thumbnails to work. I know it has to do with the resizing of the uploaded images… but I can’t find how to deactivate that. Or how to get my GIFs to work as featured image. Can you help? Thanks
Hi there,
Once testing this on our end we did not have any issue uploading a gif at all. Everything is working perfectly fine so I would kindly ask you to check if you have the latest version of the theme and its plugin. I am saying this because it is possible that you missed updating Stockholm Core plugins.
And if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
I cant reach the support page because it says “Support for “Stockholm – A Genuinely Multi-Concept Theme” item has expired.”. But I just renewd the support so whats the problem?
Hi there,
Please try once again, as I can see that you have valid support so I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hey, thanks for the theme. I’m trying to hide the ‘Photography’ category from my filter list on the homepage. How do I go about hiding JUST that category. (hide not disable as it will be used on a separate page.
https://richardpennington.co.uk/Hi there,
Thank you for your kind words. To disable the category on this page you may add this code to Appearance > Customize > Additional CSS
.page-id-83 .filter_holder ul li:nth-child(6n) {
display: none;
}We have used your specific class with your page-id and removed the Photography category.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Worked like a charm. Thank you!
Hi there,
Glad we could help!
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Quick follow up question if you wouldn’t mind. Although now the Photography filter no longer shows on the homepage (great!), the projects/portfolios that belong under the photography filter still show (even though they’re assigned correctly in categories). What’s the correct way to also exclude those projects from showing up?
Hi there,
You could list your categories which you would like to display in our Portfolio List settings, excluding the Photography category on your end.
https://www.screencast.com/t/esbF6IY7 Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you. Thanks.
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Love the template, it’s super flexible! But I can’t update the wp bakery plugin each time there’s upgrade. It’s extremely annoying!
Hi there,
I would kindly ask you to check if you have performed the theme update by our guidance here. As with the latest version of the theme, you will as well get the latest version of the plugins that come bundled within the theme.
As well as if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I did update through Wordpress envato plugin. Plus, it also happens on another page (grafik template – also yours – and there were no theme updates to that one).
I have the theme for 2 years now so support expired and I can’t submit a ticket for it. I shouldn’t have to pay the support fee if the bundle wp bakery plugin gives me this error each time they upgrade.
Hi there,
You should know that WPBakery does come bundled within our theme and once our theme is updated, you will as well get the latest updates of the bundled plugins. You can read more about bundled plugins here. Stockholm theme does include the latest version of WPBakery plugin, so we are unsure which error you encounter, screenshots would be useful or at least your website URL to be able to check this on your end.
Thanks.
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I do know that, that’s one of the reasons I bought your theme. Can’t attach screenshots on this chat.
Hi there,
Could you please send us an mail at helpcenter@qodeinteractive.com providing your purchase code and describing clearly what issues you encounter to our support team.
Thanks.
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I had to manually delete the old plugin file through FTP and reinstall the plugin that comes with the theme zip file. Solved! Thank you
Hi there,
Glad this is solved!
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hi there, im trying to upload images into my media in the jpeg2000 format (jpf) but its not accepting it at all, im unable to upload any images in this format.any idea why?
Hi there,
Testing this on our end with the latest version of the theme and its plugins we can not replicate the issue at all. We did not have any problem uploading new images in jpg format.
As for the jpf format testing it on the default theme, we can replicate the issue so it is not due to our theme settings rather the file is not supported. You could try to check this article here or try to achieve this by adding some plugin for this purpose, though you should know that we can not guaranty compatibility with these plugins as it has not been tested.
Also please check if you have performed the theme update by our guidance here as well as if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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thank you for your comment however as I mentioned it is JPEG2000 format (jpf) not jpg.
Hi there,
As for the jpf format testing it on the default theme, we can replicate the issue so it is not due to our theme settings rather the file is not supported. You could try to check this article here or try to achieve this by adding some plugin for this purpose, though you should know that we can not guaranty compatibility with these plugins as it has not been tested.
I hope this helped!
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hi there, I can’t seem to be able to upload any images in jpf format, any idea why??
Hi there,
Testing this on our end with the latest version of the theme and its plugins we can not replicate the issue at all. We did not have any problem uploading new images in jpg format.
So please check if you have perfomed the theme update by our guidance here as well as if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
after updating to version 5.2 I found a number of error messages in the new Stockholm dashboard: - PHP Post Max Size is 76M instead of 256 - PHP Max Input Vars is 4000 instead of 5000 - Max Upload Size is 64 MB instead of 128
I tried several ways to fix this externally, but with no success so far. Is there any way to fix this from within the theme? And if not – what’s the best way to fix it?
Thanks
Hi there,
You may always contact your hosting provider to change this for you. Please check our article about recommended resources here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
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Hi there – was there any issues in the recent versions of the theme that was blocking the auto updating of Wordpress from Minor versions? Lately I’ve had to manually login and update to 5.3 then to 5.3.1 and now I notice it hasn’t updated to 5.3.2 automatically – so have you guys come across anything like that regarding the theme? Thanks
Hi there,
No, we haven’t but you can always update Wordpress in Dashboard > Updates if you want. https://www.screencast.com/t/TdAXZQD1
You may as well check here if you have configured it correctly.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, we’re working with your team template, recently bought, but homepage elements keep sliding on top of each other, especially on mobile (see images), how can we fix that? Seems to be a bug? https://bit.ly/2QL9gIP
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
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