23208 comments found.
Hello. How can I deactivate a purchase code on a site that no longer exists?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Is it possible to use Porto theme in localhost? Need to get a license code to work on your localhost?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
When I activate porto-child theme most settings in the “advaced” section of porto options are disappearing. Why? Is this a bug? How can I use child theme?
Hello,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot:
https://pasteboard.co/IhNS4ld.png
and under the Live Theme Options Panel, you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot:
https://pasteboard.co/IhNSSiI.png
that is all, the customize options are not disappeared but only changed its places, but if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot:
https://pasteboard.co/IhNV6gj.png
Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot:
https://pasteboard.co/IhNVJZD.png
and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot:
https://pasteboard.co/IhNWdHP.png
This is how it workes, Hope its all clear now.
Best Regards.
how to add category in menu like you add Simple Product and his Original: Summer High Hill how to add original and add my category in menu
Hello,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Best Regards.
Hi, in demo 12 (frontpage) masonry section single images and porto item boxes, dont show propertly in mobil devices, and all responsives options are ok. thanks
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Can you please show the issue with the help of screenshot with me so that I’ll check it properly at my end.
Best Regards.
hello how to you make this effect on demo shop 18 ? http://prntscr.com/qm7a5a image background with upper image that moves (parallax ?) and possible to make it as slide that change the image after few sec shoe to balloon and vicevers ? not static? thanks
Hello,
Please add Porto carousel element and add text block in it and then set your image as shown in this screenshot: http://prnt.sc/qm7vku
And then Edit same text block and in design option set a background image as per your needs as shown in this screenshot: http://prnt.sc/qm7wg0
And for AutoPlay: Please edit the home page and open Porto carousel settings and enable Autoplay option and set your sliding speed as shown a screenshot attached: http://prnt.sc/qm7sj6
And if you have any issue remaining then please contact us via our support system with your site WP Admin Login details so our experts will help you in solving your issues.
Best Regards.
ok thanks and how to put TEXT over the Image and BUTTON as SHOP for example… and how to make those Light that moving? http://prntscr.com/qmame2
Hello,
You have to add it under Text Block element as showing in this screenshot: https://ibb.co/r2FR0jN
And those lights has been set using Custom CSS and JS added in the particular Demo.
Best Regards.
have you instructions somewhere of how to use the porto carousel ? cuase i follow your instructyions but cannot add more images… then if i add text block it goes under the image and not overlay upon….
Hello,
Please contact us via our support system with your site WP Admin Login details so our experts will explain you in detail with capturing the video on your site.
Best Regards.
Dear Support,
Please can you tell me if Porto Theme have an option to show in “check out” the billing details and shippment or only the shippment (to configure one or another, or both). I can’t find this option 
.
regards
Hello,
Please read and follow the instructions written in the below given article:
https://devanswers.co/shipping-address-missing-woocommerce-checkout-enable/
Best Regards.
In shop demo 12, im trying to put a link to open a store page in masonry items (images) but it didnt work In desktops just in movil devices.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
This is not the Theme issue but this is not working because of the on line wrong Custom CSS added in that Demo, You can simply remove it or add the below given CSS and the issue will solve.
.porto-grid-container .porto-grid-item > .wpb_single_image:before {
visibility: hidden;
}
Best Regards.
Check products in this homepage: https://lunaticamilano.it. Why with iPhone or Apple devices i’ve an hole of 1 product at the beginning/end? From 27” Windows it’s ok but from iMac 27” it’s not. Same with same screen but different (Apple) device.
Hello,
You are using 4.1.5 version of the Theme which is not compatible with the latest version of the WordPress and plugins, You have to update your Theme to the very latest version and also WordPress and also Plugins as well, I am sure your issue will solve.
You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/11/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I bought two licenses for Wordpress. Can I get a discount on new Magento theme?
Hello,
Sorry to say that but there is no discount on Porto WordPress you have to purchase it on its regular price and you can ask for Magento on its Comment section.
Best Regards.
Just purchased 6 months of support, trying to reset password on the support page and it shows an error.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Kind Regards.
Bug report: On the shop page product options for variable products freeze forever when disabling the settings in “Woocommerce >> Product Image & Zoom >> Enable Image Popup”. I’ve sent you an email about it.
Hello,
Again I have tested it at my end on my test site and it is working fine, You can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/shop/
I already turned OFF that Image Pop Up option from Theme Options. So please contact us via our support system with your site WP-Admin Login details so we will check it for you on your site.
Best Regards.
I debugged your theme on a freshly installed wordpress. Ive sent you an email with details where the bug is but I only get an automated answer that this case was closed after 48h (what a joke seriously, you should change this support system to a more customer friendly one) Again, here is the faulty code on line 1996 in your woocommerce-theme.js file as I told you many times:
if (typeof links != 'undefined') {
links[0].src = o_href;
links[0].title = o_title;
}The problem is that “links” will be empty and not undefined if the setting is turned off. Therefore the if statement will be entered and links[ 0 ].src will throw an error.
Your provided test site link in the comment above does not even look healthy 
On all major browsers it looks like this: https://prnt.sc/qlv3hm
Hello,
Thanks for your notify We will look through it soon, I am forwarding this to the development department for testing it in deep and if founds the issue solve it with the upcoming future updates of the Theme.
And my test site is healthy, You have to Open the Filter: https://ibb.co/FJ0DDGr 
Thanks for your understanding.
Woo Category Sidebar sometimes dos not show any filter widgets except the product category, filters like price, ratings, YITH ajax reset button etc are not displayed. It seems to happen randomly and I can not reproduce exactly how it happens, surely I did not install any new plugins, only changed some porto settings.
Hello,
Strange, No one till now reported this type of issue, And I also tested it at my end on my test site but did not found this issue, Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.
Best Regards.
Ok I will send you an email
Hello,
We will check it and look thorugh it soon.
Best Regards.
In shop demo 26, the drop down menu items from the main menu, are not shown. Is there a bug? Or a solution? Thank you
Hello,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS showing in this screenshot: https://ibb.co/42SSrCB
save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/10/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
“2. Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.”
Ok, I’m new Porto user so… We have the latest version of Yith Wishlist. So… How can we fix this issue quickly?
Thank you
Damien
Hello,
Please contact us via our support system with your site WP-Admin Login details so we will solve it for you or provide you the one version of the plugin working fine with the Theme.
Best Regards.
hello i made a Testsite it is only for developers and testing plugin purpose only how to use the porto theme registration ? thanks PS it is under the main DOMAIN i have registered with you as /test…. wp installation
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Revolution Slider and WPBackery Visual Composer Plugins cannot be updated on dashboard,the FAQs show a guide that is a 404 page.
Hello,
You can download the latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
I cannot see the article, because i cannot register successful, it is really hard to register, time and time again
Hello,
Can you please share your product purchase code via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Best Regards.
I sent purchase code to you and your staff, but no any response, i am not very happy with that, to update the plugins, need to do so much work.
Hello,
Can you please tell me your email so that I’ll pass it to the support team for taking action asap.
Best Regards.
Just got the updating, thank you
Sound’s Good!!.. 
Hello. i have an issue with the porto theme. The problem is when I type the site url via the address bar the site displays ok. However, when i search for the site via google search and type keywords on the site in google search, clicking on the search results takes me to a scrambled version of the site. please how do i correct this?
the site url is acpumps-ng.com to get the search result type “Get Up to 40% OFF Explosion Proof Electric Motors” in the google search box
Hello,
This is not the Theme issue but your site SSL certificate issue.
If you can see properly in your site direct URL it is HTTP: acpumps-ng.com https://ibb.co/L1VDnhT
And when you Search your site via Keywords on Google it is showing the result as HTTPS: https://ibb.co/qBTGNxY
And when click on Searched site it takes to your site with HTTPS and the issues are showing on your site: https://ibb.co/qMdbrL2
So please once try with this plugin:
https://wordpress.org/plugins/really-simple-ssl/
Please Install and Activate this plugin on your site I am sure your issue will solve.
Best Regards.
Hello,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageAnd then go to Porto >> Theme Options >> Menu and turn it ON from there as showing in this screenshot: https://ibb.co/V24q4Mb
And finally check your site now after removing the browser cache.
Best Regards.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Hello,
What ?? Can you please explain your issue in detail, I am not understanding it properly.
Best Regards.
I purchased your license of the theme I need to renew the site also changing domains for this I would need to free the license for later to put it on another installation
Hello,
OK, So you want me to reset your license for you?
Best Regards.
Yes thanks
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thanks
Most Welcome!!!
