23208 comments found.
Hello , I cant change one option, In header menu I have a text: https://ibb.co/Jvq8Hfx I import theme demo 22 shop . Thx for the information
Hello,
That text has been set using Custom HTML element under Header Builder and you have to change it by going into Porto >> Theme Options >> Header >> Header Type >> Header Builder as showing in this screenshot: https://ibb.co/fFWHC7n
Best Regards.
Hi, I’m noticing that all of a sudden the icon on my buttons and product hovers are just a square. See screenshot: https://poshmogul.com/drop/Screen%20Shot%202020-01-14%20at%2011.37.32%20AM.png
Hello,
Can you please once check with cache removal, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
I hope your issue will solve and if not then please contact us via our support system with your site WP-Admin Login details so our experts will check it for you and provide you the best possible solution.
Best Regards.
Hi! Do you have the lastest Es_Es (español españa) or Es_Ar (español argentina) translation? Because I cant change “0 items” or “view cart” to spanish. Thanks!
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
And simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks! Yes, I already use Loco, but cant be possibe to translate a few words like “0 items” or “view cart”, I tried everything, also hardcoding (s&r), without success. Maybe you knew the solutionk. Thank in advance
Hello,
You can change it from Loco Translate as showing in the screenshots given below:
https://ibb.co/6BHbcKX
https://ibb.co/C8TX8Zm
If you are not able to find those words please click on the Sync button and then click on the save button as showing in this screenshot: https://ibb.co/NWGjNBG
then you will be able to find those words.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, the theme is great! Could you please assist me in the following: - Which php file contains the content for product tiles on archive pages or using the product category element on any other pages ( https://prnt.sc/qnkqxv )? I am looking to edit what information is put there (i.e remove categories and add something else) and also the layout (which i’ll do through css). - On the single product page is there a way to make the Zoom Image Popup appear when you click anywhere on the picture? At the moment it only triggers if you click the icon on the bottom right corner ( https://prnt.sc/qnkt0x )? Thank you!
Hello,
1. First of all, you can turn ON/OFF the: https://ibb.co/Gtjrj2T
“Show Color / Image swatch” Show Categories Show Reviews Show Price Show Description
And if you want to Customize the layout you have to Customize the file “archive-product-content.php” under wp-content/themes/porto/woocommerce as per your requirements.
2. Sorry to say that but this is not possible, This is the default functionality of the Theme and WooCommerce, you can turn it ON/OFF from Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom: https://ibb.co/Gtjrj2T
And if you want to Customize the layout you have to Customize the file “product-image.php” under wp-content/themes/porto/woocommerce/single-product as per your requirements.
Best Regards.
Thank you for the support, it was very helpful.
Could you also tell me if I can modify the content of the sidebar filter in the product archive/category pages? Can I modify some file to remove stuff (like the price search functionality) and add others such as colors based on some product tags perhaps? Or do you think I would have to use a separate addon for that?
Also, can I modify a file to enable the search form to search in “Product Brands” (woocommerce plugin that adds additional brand field for products) or sort/show pages/brands in front of products?
Hello,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
2. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Best Regards.
Thank you again!
I managed to successfully add a font via Font Control. However, it does not appear in the Typography settings of the theme.
I know I have uploaded it correctly because I can call it with CSS.
Do you know what this could be?
Hello,
We have to check it on your site please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Featured Products sub-category ajax not working instead redirecting to subcategory page. Mobile Menu icon not working if I click on it no menu is shown. Shop page color filter does not have white or green color code swatches. Product page color swatches not working like can’t choose which color product to buy.
My support has ended but these are the issues i am facing currently. don’t need any new customisation just the basic issues after installation.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it but after extending your support extension.
Best Regards.
Where is the main support platform? should I write here? Or should I open a ticket? I need to decide what side is going faster. Because I opened a ticket 17 hours ago. There was an answer for support 5 minutes before here. If you specify which platform I can get faster support from, then I will contact you from there.
Hello,
This platform used for pre sale questions and for small single line queries but for issues,bugs,problems you have to contact our support team via our support system.
Best Regards.
Hi there, I have a problem for a long time now. After saving settings in the custom CSS (under theme options) , the changed settings actually saved but it looks like the UI is hanging. It is released after 10 minutes and then I see in the apache error log that : Maximum execution time of 600 seconds exceeded. I don’t see any more errors in this logs. looking at the post request I see admin-ajax.php returns with 500 error. This only happens in the Custom CSS page, no where else. How do you thing I can debug it? Thanks.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it but after extending your support extension.
Best Regards.
MY PRODUCTS DUPLICATE IN MY SHOP PAGE, WHAT CAN I DO TO DO NOT DUPLICATE?
Hello,
Have you Imported the products on your site from any third party site or mean? If yes then that could be the reason of duplication of products on your site OR may be any third party plugin, Please once check with deactivating all the third party plugins on your site, and check your site after removing the server, site and browser cache, I hope your issue will solve and if not then please leave all the third party plugins deactivated on your site and contact us via our support system with your site WP Admin Login details so our experts will check it for you and help you out.
Best Regards.
Hi I’m using Porto Themes, How to insert Table on the Product description ? Because on option/function to create tables. Please advise, because our product specification have many tables.
Thanks BR Rudi
Hello,
Please use Raw HTML element under Product Description Section and use Custom HTML and CSS for creating the Tables for our products under Description Tab as per your requirements as showing in this screenshot: https://ibb.co/Tv929ZW
, The Result: https://ibb.co/cTG7qxF
You will simply find the HTML for Tables on Google as one of the sites is given below:
https://www.w3schools.com/html/html_tables.asp
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
my wishlist icon not show in box but box show
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Best Regards.
which version use please give me link
Hello,
Can you please contact us via our support system so we will provided it to you.
Best Regards.
hello 1) how to resize the text in porto carousel ? check here https://www.nicolameyer.com/home-test/ i used the one from demoshop10…https://prnt.sc/qndnpb on normal desktop seems right but on ipad or macbook it is on the top and mixed with the menu… possible to put the text at the bottom of the banner or resize it? i change the height of the banner from 100vh to 80vh cause i need lower… 2) possible to have the banner parallax as shop 16 https://www.portotheme.com/wordpress/porto/shop16/ ? but wuth STICKY menu as mint shop? thanks
possible to make the menu not tansparent in mobile ? becaue it is confused see responsinator.com http://prntscr.com/qngpq1
Hello,
Please copy and paste the below-given CSS code to your Home Page Custom CSS by editing your site Home Page in Custom CSS area as shown in the attached screenshot: http://prnt.sc/qngkh7
And please change the font sizes in the given code as per your needs.
.porto-ibanner .porto-ibanner-content {
font-size: 24px !important;
font-weight: 600 !important;
}
.porto-ibanner .text-content p {
font-size: 25px !important;
font-weight: 300 !important;
}
.porto-ibanner .text-content a {
font-size: 19px !important;
font-weight: 700 !important;
}
To set that all banner content on right bottom Please copy and paste the below-given CSS code to your Home Page Custom CSS by editing your site Home Page in Custom CSS area as shown in attached screenshot: https://prnt.sc/qngkh7
.porto-ibanner .porto-ibanner-desc .text2-content {
padding-right: 8% !important;
margin-top: 260px !important;
}
In shop 16 there is no Porto interactive banners used. Those parallax images are set in row backgrounds. And the menu also comes in default header of that shop demo 16 and managed with custom CSS so on your imported demo so many things are different in comparison with shop demo 16 content which impact overall layout of your site if we try to create shop 16 header and banners on your site.
And please if you have any issue remaining or the new issue then please generate a ticket via our support system, This platform is not for complete detailed queries, for that, we have the Support System, This platform is only used for pre-sale or small single line of queries hope you can understand now as this happens many many times now.
Best Regards.
seems not work
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it on your site and solve it for you on your site.
Best Regards.
Hello,
1. For less transparence of the Menu, Please edit your page and scroll below you will find view options and under view options, you will find an option of “Banner Position” and set it as “Behind Header” save changes and check your site after removing the browser cache: https://ibb.co/k2Wdxjb
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .porto-view-switcher>li.menu-item>a {
color: #000 !important;
}
And please if you have any issue remaining or the new issue then please generate a ticket via our support system, This platform is not for complete detailed queries, for that, we have the Support System, This platform is only used for pre-sale or small single line of queries hope you can understand now as this happens many many times now.
Best Regards.
thanks
1. For less transparence of the Menu, Please edit your page and scroll below you will find view options and under view options, you will find an option of “Banner Position” and set it as “Behind Header” save changes and check your site after removing the browser cache: https://ibb.co/k2Wdxjb SEEMS NOt WORK .... then on wide screen is visible a portion of the next image how to make only the actiual image visible ? http://prntscr.com/qnwvyf
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it on your site and solve it for you on your site.
Best Regards.
Hi Friend, where do I edit the slider for the WP version lol I look every where but I can find it, Thank you
Hello,
Please read and follow the instructions written in the below-given articles OR share the screenshot of the Slider you are talking about OR contact us via our support system.
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
Hello, as wrote by @perizitito, the login popup form does not recognize the wpml parameter and always output the default language. Do you know how to solve it?
Hello,
If you read the @perizitito comment properly, He also wrote in his review that the issue was solved and it was the WPML setting issue, not the Theme issue: https://ibb.co/5909tWD
, and it was 7 months old, So, Now, First please make sure that you are using the very latest version of the Theme and Plugins and WordPress if not then please update them first and then check and if yes then contact WPML support: https://wpml.org/forums/forum/english-support/
They will let you know all the possible options and ways for translating it.
Best Regards.
hello
After updating the new updates I am having an issue with the website and I am getting below error, this is no good at all for e-commerce website, please help me at your earliest…
Please check this link as well for screnshot..
https://prnt.sc/qn1huhNotice: Trying to get property ‘ID’ of non-object in /home/domainuser/public_html/wp-includes/class-wp-query.php on line 3965
Hello,
This is because of the Yith WooCommerce Ajax Product Filter Plugin update, and these are simply the warnings will not harm your site, simply turn OFF the debug Mode of your site and go with your site and wait for the next Theme update in which we will remove these warnings.
Best Regards.
thanks for your reply, but debug mode is already off, still showing the error, please check below screenshot about debug mode
https://prnt.sc/qn1qnwwaiting for your kind response.
Hello,
Ok, Then please once and turn deactivate all the plugins on your site one by one and check which one is creating an issue on your site.
Best Regards.
Hello,
Thank you for your advice but that is not a solution indeed, after deactivating the plugin it will work off-course, it means Porto theme is not compatible with the Yith WooCommerce plugin. And as you can see in the below link about an issue in the Porto theme. please refer below link
https://wordpress.org/support/topic/latest-version-breaks-on-porto-theme/#post-12322864please help me to find the solution
Hello,
That is what I told you in my very first reply that it is creating an issue because of the plugin latest update, and we are working on the new Theme update, soon you will find an update of the Theme with solved this issue and these warnings will not show, please be patience till that.
Thanks for your understanding.
Hi I bought Porto theme for Site B. I was testing on this Porto theme on another website, Site A, that I was currently running a few months back. That website, Site A, was already on another theme (U**) I purchased on themeforest. Now that my new site, Site B is ready, I tried to upload the Porto theme there but was prompted it was already uploaded on my other website, Site A. The Porto theme however has long been deleted from Site A, as I was just testing the theme and having a look around at that time. How can I upload the Porto theme on my new website, Site B (which is the initial intended site)?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you so much! Can’t wait to get started on this awesome theme!
Most Welcome!!!.. 
Removed – Issue resolved
Sound’s Good!!!
NOw PORTO is IT compatible with Whislist ? Ne update plugin 3.0.5 ???
Hello,
Sorry to say that but we are testing it now, Please be patience and do not update the plugin, once we test it completely we will release a new version of the Theme with latest plugin compatible. Please be patience till that.
Best Regards.
Hello, I would like to purchase another port license for a personal computer e-commerce. I would like the user to create his own computer, is it possible with porto? In this case, is this plugin compatible? https://woocommerce.com/products/composite-products/# Thank you.
Hello,
We have not tested that particular WooCommerce Extension with the Theme yet officially so we are unable to suggest you on it, If you want to use that plugin you can try it with the Theme but at your own risk as we do not provide our dedicated support for any of the third party plugin which we not tested officially, if that particular plugn built on proper WordPress rules then it surely have to work perfectly with the Theme.
Best Regards.
Hi,
Quick question…. how do i get the porto blocks shortcode to work in regular text fields, like in the theme options -> footer -> copyright area ? This doesn’t work… [porto_block label=”” name=”footer-all”]
Ryan.
Hello,
You can not use the Shortcode in this field, this is simply the HTML field and you can use HTML and Simple Text in it, If you want to use any Shortcode or element in Footer then you can use Blocks for it, You can follow the same instructions as written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Best Regards.
Hi there,
Something strange is happening when i’m adding a new blogpost to my website.
- If I add a new post to the category “Events”, the page doesn’t work anymore (Error 500). - If I add the same post to one of the categories “Travel” or “News” there’s no Error 500, but the lay out of the posts in the grid is changing. The strange thing is that two styles are used interchangeably in one grid.
Note: I’ve made a page with an overview of 3 categories (Travel, Events and News). On this page I’ve added 3 grids among each other (Visual Composer » Poro Blog).
Note 2: There are 3 blog posts attached to the last grid. The first one has the “Grid Post Style » Hover Info 2”, and the last two is in the standard lay-out (with the “Read more”-button underneath)
Hello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you on your site.
Best Regards.
