23241 comments found.
Hi there, I have a problem for a long time now. After saving settings in the custom CSS (under theme options) , the changed settings actually saved but it looks like the UI is hanging. It is released after 10 minutes and then I see in the apache error log that : Maximum execution time of 600 seconds exceeded. I don’t see any more errors in this logs. looking at the post request I see admin-ajax.php returns with 500 error. This only happens in the Custom CSS page, no where else. How do you thing I can debug it? Thanks.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it but after extending your support extension.
Best Regards.
MY PRODUCTS DUPLICATE IN MY SHOP PAGE, WHAT CAN I DO TO DO NOT DUPLICATE?
Hello,
Have you Imported the products on your site from any third party site or mean? If yes then that could be the reason of duplication of products on your site OR may be any third party plugin, Please once check with deactivating all the third party plugins on your site, and check your site after removing the server, site and browser cache, I hope your issue will solve and if not then please leave all the third party plugins deactivated on your site and contact us via our support system with your site WP Admin Login details so our experts will check it for you and help you out.
Best Regards.
Hi I’m using Porto Themes, How to insert Table on the Product description ? Because on option/function to create tables. Please advise, because our product specification have many tables.
Thanks BR Rudi
Hello,
Please use Raw HTML element under Product Description Section and use Custom HTML and CSS for creating the Tables for our products under Description Tab as per your requirements as showing in this screenshot: https://ibb.co/Tv929ZW
, The Result: https://ibb.co/cTG7qxF
You will simply find the HTML for Tables on Google as one of the sites is given below:
https://www.w3schools.com/html/html_tables.asp
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
my wishlist icon not show in box but box show
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Best Regards.
which version use please give me link
Hello,
Can you please contact us via our support system so we will provided it to you.
Best Regards.
hello 1) how to resize the text in porto carousel ? check here https://www.nicolameyer.com/home-test/ i used the one from demoshop10…https://prnt.sc/qndnpb on normal desktop seems right but on ipad or macbook it is on the top and mixed with the menu… possible to put the text at the bottom of the banner or resize it? i change the height of the banner from 100vh to 80vh cause i need lower… 2) possible to have the banner parallax as shop 16 https://www.portotheme.com/wordpress/porto/shop16/ ? but wuth STICKY menu as mint shop? thanks
possible to make the menu not tansparent in mobile ? becaue it is confused see responsinator.com http://prntscr.com/qngpq1
Hello,
Please copy and paste the below-given CSS code to your Home Page Custom CSS by editing your site Home Page in Custom CSS area as shown in the attached screenshot: http://prnt.sc/qngkh7
And please change the font sizes in the given code as per your needs.
.porto-ibanner .porto-ibanner-content {
font-size: 24px !important;
font-weight: 600 !important;
}
.porto-ibanner .text-content p {
font-size: 25px !important;
font-weight: 300 !important;
}
.porto-ibanner .text-content a {
font-size: 19px !important;
font-weight: 700 !important;
}
To set that all banner content on right bottom Please copy and paste the below-given CSS code to your Home Page Custom CSS by editing your site Home Page in Custom CSS area as shown in attached screenshot: https://prnt.sc/qngkh7
.porto-ibanner .porto-ibanner-desc .text2-content {
padding-right: 8% !important;
margin-top: 260px !important;
}
In shop 16 there is no Porto interactive banners used. Those parallax images are set in row backgrounds. And the menu also comes in default header of that shop demo 16 and managed with custom CSS so on your imported demo so many things are different in comparison with shop demo 16 content which impact overall layout of your site if we try to create shop 16 header and banners on your site.
And please if you have any issue remaining or the new issue then please generate a ticket via our support system, This platform is not for complete detailed queries, for that, we have the Support System, This platform is only used for pre-sale or small single line of queries hope you can understand now as this happens many many times now.
Best Regards.
seems not work
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it on your site and solve it for you on your site.
Best Regards.
Hello,
1. For less transparence of the Menu, Please edit your page and scroll below you will find view options and under view options, you will find an option of “Banner Position” and set it as “Behind Header” save changes and check your site after removing the browser cache: https://ibb.co/k2Wdxjb
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .porto-view-switcher>li.menu-item>a {
color: #000 !important;
}
And please if you have any issue remaining or the new issue then please generate a ticket via our support system, This platform is not for complete detailed queries, for that, we have the Support System, This platform is only used for pre-sale or small single line of queries hope you can understand now as this happens many many times now.
Best Regards.
thanks
1. For less transparence of the Menu, Please edit your page and scroll below you will find view options and under view options, you will find an option of “Banner Position” and set it as “Behind Header” save changes and check your site after removing the browser cache: https://ibb.co/k2Wdxjb SEEMS NOt WORK .... then on wide screen is visible a portion of the next image how to make only the actiual image visible ? http://prntscr.com/qnwvyf
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it on your site and solve it for you on your site.
Best Regards.
Hi Friend, where do I edit the slider for the WP version lol I look every where but I can find it, Thank you
Hello,
Please read and follow the instructions written in the below-given articles OR share the screenshot of the Slider you are talking about OR contact us via our support system.
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
Hello, as wrote by @perizitito, the login popup form does not recognize the wpml parameter and always output the default language. Do you know how to solve it?
Hello,
If you read the @perizitito comment properly, He also wrote in his review that the issue was solved and it was the WPML setting issue, not the Theme issue: https://ibb.co/5909tWD
, and it was 7 months old, So, Now, First please make sure that you are using the very latest version of the Theme and Plugins and WordPress if not then please update them first and then check and if yes then contact WPML support: https://wpml.org/forums/forum/english-support/
They will let you know all the possible options and ways for translating it.
Best Regards.
hello
After updating the new updates I am having an issue with the website and I am getting below error, this is no good at all for e-commerce website, please help me at your earliest…
Please check this link as well for screnshot..
https://prnt.sc/qn1huhNotice: Trying to get property ‘ID’ of non-object in /home/domainuser/public_html/wp-includes/class-wp-query.php on line 3965
Hello,
This is because of the Yith WooCommerce Ajax Product Filter Plugin update, and these are simply the warnings will not harm your site, simply turn OFF the debug Mode of your site and go with your site and wait for the next Theme update in which we will remove these warnings.
Best Regards.
thanks for your reply, but debug mode is already off, still showing the error, please check below screenshot about debug mode
https://prnt.sc/qn1qnwwaiting for your kind response.
Hello,
Ok, Then please once and turn deactivate all the plugins on your site one by one and check which one is creating an issue on your site.
Best Regards.
Hello,
Thank you for your advice but that is not a solution indeed, after deactivating the plugin it will work off-course, it means Porto theme is not compatible with the Yith WooCommerce plugin. And as you can see in the below link about an issue in the Porto theme. please refer below link
https://wordpress.org/support/topic/latest-version-breaks-on-porto-theme/#post-12322864please help me to find the solution
Hello,
That is what I told you in my very first reply that it is creating an issue because of the plugin latest update, and we are working on the new Theme update, soon you will find an update of the Theme with solved this issue and these warnings will not show, please be patience till that.
Thanks for your understanding.
Hi I bought Porto theme for Site B. I was testing on this Porto theme on another website, Site A, that I was currently running a few months back. That website, Site A, was already on another theme (U**) I purchased on themeforest. Now that my new site, Site B is ready, I tried to upload the Porto theme there but was prompted it was already uploaded on my other website, Site A. The Porto theme however has long been deleted from Site A, as I was just testing the theme and having a look around at that time. How can I upload the Porto theme on my new website, Site B (which is the initial intended site)?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you so much! Can’t wait to get started on this awesome theme!
Most Welcome!!!.. 
Removed – Issue resolved
Sound’s Good!!!
NOw PORTO is IT compatible with Whislist ? Ne update plugin 3.0.5 ???
Hello,
Sorry to say that but we are testing it now, Please be patience and do not update the plugin, once we test it completely we will release a new version of the Theme with latest plugin compatible. Please be patience till that.
Best Regards.
Hello, I would like to purchase another port license for a personal computer e-commerce. I would like the user to create his own computer, is it possible with porto? In this case, is this plugin compatible? https://woocommerce.com/products/composite-products/# Thank you.
Hello,
We have not tested that particular WooCommerce Extension with the Theme yet officially so we are unable to suggest you on it, If you want to use that plugin you can try it with the Theme but at your own risk as we do not provide our dedicated support for any of the third party plugin which we not tested officially, if that particular plugn built on proper WordPress rules then it surely have to work perfectly with the Theme.
Best Regards.
Hi,
Quick question…. how do i get the porto blocks shortcode to work in regular text fields, like in the theme options -> footer -> copyright area ? This doesn’t work… [porto_block label=”” name=”footer-all”]
Ryan.
Hello,
You can not use the Shortcode in this field, this is simply the HTML field and you can use HTML and Simple Text in it, If you want to use any Shortcode or element in Footer then you can use Blocks for it, You can follow the same instructions as written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
Best Regards.
Hi there,
Something strange is happening when i’m adding a new blogpost to my website.
- If I add a new post to the category “Events”, the page doesn’t work anymore (Error 500). - If I add the same post to one of the categories “Travel” or “News” there’s no Error 500, but the lay out of the posts in the grid is changing. The strange thing is that two styles are used interchangeably in one grid.
Note: I’ve made a page with an overview of 3 categories (Travel, Events and News). On this page I’ve added 3 grids among each other (Visual Composer » Poro Blog).
Note 2: There are 3 blog posts attached to the last grid. The first one has the “Grid Post Style » Hover Info 2”, and the last two is in the standard lay-out (with the “Read more”-button underneath)
Hello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you on your site.
Best Regards.
Hello. How can I deactivate a purchase code on a site that no longer exists?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Is it possible to use Porto theme in localhost? Need to get a license code to work on your localhost?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
When I activate porto-child theme most settings in the “advaced” section of porto options are disappearing. Why? Is this a bug? How can I use child theme?
Hello,
Regarding the customize options, It is not disappeared, you just hide it and you can easily take it back again, Now if you hover over Porto you will find (Theme Options) and (Advanced Options) right, So if you click on Theme Options it will take you to the Live Theme Options Panel as showing in this screenshot:
https://pasteboard.co/IhNS4ld.png
and under the Live Theme Options Panel, you will find all the Theme Options, and If you go to Advanced Options, you will find only a Couple of Options as showing in this screenshot:
https://pasteboard.co/IhNSSiI.png
that is all, the customize options are not disappeared but only changed its places, but if you do not like this you can simply change it to the old Theme Options by clicking on the old panel button as showing in this screenshot:
https://pasteboard.co/IhNV6gj.png
Then all of the Theme Options will again come back as old Theme Options and the Advanced Options will disappear as showing in this screenshot:
https://pasteboard.co/IhNVJZD.png
and now if you want the Live Theme Options back again then you can simply switch it by clicking on the Live options as showing in this screenshot:
https://pasteboard.co/IhNWdHP.png
This is how it workes, Hope its all clear now.
Best Regards.
how to add category in menu like you add Simple Product and his Original: Summer High Hill how to add original and add my category in menu
Hello,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Best Regards.
Hi, in demo 12 (frontpage) masonry section single images and porto item boxes, dont show propertly in mobil devices, and all responsives options are ok. thanks
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Can you please show the issue with the help of screenshot with me so that I’ll check it properly at my end.
Best Regards.
hello how to you make this effect on demo shop 18 ? http://prntscr.com/qm7a5a image background with upper image that moves (parallax ?) and possible to make it as slide that change the image after few sec shoe to balloon and vicevers ? not static? thanks
Hello,
Please add Porto carousel element and add text block in it and then set your image as shown in this screenshot: http://prnt.sc/qm7vku
And then Edit same text block and in design option set a background image as per your needs as shown in this screenshot: http://prnt.sc/qm7wg0
And for AutoPlay: Please edit the home page and open Porto carousel settings and enable Autoplay option and set your sliding speed as shown a screenshot attached: http://prnt.sc/qm7sj6
And if you have any issue remaining then please contact us via our support system with your site WP Admin Login details so our experts will help you in solving your issues.
Best Regards.
ok thanks and how to put TEXT over the Image and BUTTON as SHOP for example… and how to make those Light that moving? http://prntscr.com/qmame2
Hello,
You have to add it under Text Block element as showing in this screenshot: https://ibb.co/r2FR0jN
And those lights has been set using Custom CSS and JS added in the particular Demo.
Best Regards.
have you instructions somewhere of how to use the porto carousel ? cuase i follow your instructyions but cannot add more images… then if i add text block it goes under the image and not overlay upon….
Hello,
Please contact us via our support system with your site WP Admin Login details so our experts will explain you in detail with capturing the video on your site.
Best Regards.
Dear Support,
Please can you tell me if Porto Theme have an option to show in “check out” the billing details and shippment or only the shippment (to configure one or another, or both). I can’t find this option 
.
regards
Hello,
Please read and follow the instructions written in the below given article:
https://devanswers.co/shipping-address-missing-woocommerce-checkout-enable/
Best Regards.
