23241 comments found.
before purchase i want to know is it full Elementor and Dokan plugin supported ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with Elementor and Dokan plugin and Dokan plugin is included in the Theme package as well.
Best Regards.
i purchased this template,, but its not updated my revolutionslider and wp bakery..? what is this?
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! I like to deregister my license code and use it somewhere else. I appreciate your time. Thanks!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, In the “Product Archives” and “Product Layout” options, is it possible to have a slightly transparent colored background just on the name of the products (with no overlay on all the picture) ? View here : https://bijouxpavone.fr/product-category/broches/broches-circus/ Thanks
Hello,
Yes, you can, Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and choose/select/set Content on image layout as shown in this screenshot: https://ibb.co/nMM9m6H
Best Regards.
Hi, could you please reset my purchase code?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello! I’m interested to purchase Porto Wordpress but I have some doubts. I saw that Porto is multisite compatible. I already have my mainsite built with Norebro Native theme. I need to install Porto to a sub-domain in a multisite network. Porto.mysite.com I saw that Porto also supports multivendor (haven’t decided which multivendor plugin to buy). I also saw that when a user tries to register an account on Porto, they need to select if they want to buy or sell (customer / seller). I imagine there are 2 user roles in wordpress (buyer and seller. Obviously using a multivendor plugin for that demo).
What I don’t understand is this: when a user visits mysite.com and registers an account on the mainsite, will they also be registered as user on porto.mysite.com? And if the answer is yes, what role will they have?
Is there any possibility they users will register on the mainsite at mysite.com and have access (be assigned) to all the sub-websites in the network?
Also, is there any chance that I could have my main site at app.mysite.com and users register from there?
After registration, users should be able to navigate to porto.mysite.com and already be logged in (since it’s the same network).
Ps: I won’t use domain mapping.
Thank you!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use Porto WordPress on Multisite as well.
2. Yes, Porto WordPress is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins
And you will find the Dokan Multivendor plugin in the Theme Package.
3. No, When the Customer will register on your main site, It will not register on your Domain site having Porto Installed on it, Registration functionality is provided by the WooCommerce plugin, and the Customer must have to Register on the Domain site having Porto Installed on it.
4. Sorry to say that but this is most related to the Multisite issue, not related to the Theme, I suggest you ask into WordPress Community or you can use any third-party plugin for it.
Best Regards.
Hi! Is it safe to to switch to PHP 7.4 on your theme? Regards!
Hello,
Sorry to say that but we are woking on the new Theme update for now, Please do not upgrade your PHP version as 7.4, Once we will test it with the Theme we will officially write in the Theme Change log.
Best Regards.
Hello! Thank you for your answer. Then I’ll wait! Regards Daniel
Most Welcome!!.. 
Thanx…
Hi! I would like to display images on my product categories. After switching to ‘show only product categogies’ on shop page my images starts to flash and there is a lot white space. See the image below.
https://imgur.com/a/v8ivEaZHello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.
Best Regards.
Where can I find the source code of the part in the photo?
(/themes/porto/woocommerce/... ???)
Hello,
Please read and follow the instructions written in below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
https://smartwave.freshdesk.com/support/solutions/articles/12000060292--34-how-to-remove-product-data-tabs-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000060996--36-how-to-reorder-product-data-tabs-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000060995--35-how-to-rename-product-data-tabs-from-single-product-page
Best Regards.
a pre-purchase question: why is it very heavy compared to competitors? how much does the archive weigh? I don’t want it to slow down my site. Thank you
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Porto is Super Fast Theme, You can check all our Pre-Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And you can test our same Demo site on GTMatrix you will find the result.
Best Regards.
hi,
i change domain but not working licence key.
help please.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
unlike other woocommerce themes, I can’t seem to get the images to all scale appropriately – even with smart size plugin, etc. Is there an option/setting that I’m missing? It’s really annoying to see a category page, completely out of alignment – and we have thousands of products, it’s crazy to think we’d have to manually resize every product image…???
Hello,
The size of images has been set from WooCommerce, You can change the size of images from WooCommerce setting, Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
And obviously the size of the images depends on the layout of the Single Product Page and Layout you are using, so you can check with changing the Layout as well for Single Product Pages from Porto >> Theme Options >> WooCommerce >> Single Product.
Best Regards.
Hi dear support. I want to use these slider with thumbs https://www.portotheme.com/wordpress/porto/photography1/portfolio/slider-with-thumbs/ But I have to add custom link & some text to each featured images. How can I do that.? Please help me! If it’s not possible, please share how to have such kind of slider with custom title & link. (doesn’t matter demo, only not WooCommerce). Also not necessarily portfolio it can be with post too. Thanks for your time. Hope to hear from you soon and with solutions.
Hello,
First of all, The Link you shared is the Portfolio(Single Portfolio) Page, and it has an option to show the slider with thumbs as showing in this screenshot: https://ibb.co/hY3xjPb
Now, If you want to create the same Gallery on your site any other page, you can use Image Carousel WP Bakery element, in which you can set the Images for showing as Carousel and also you can set the links for different Images as well as showing in this screenshot: https://ibb.co/3hdwkhq & https://ibb.co/cYWCS4q
You can check it on my test site test page here:
http://hubdatasolutions.com/pearl/porto/shop2/test-2/
For showing Posts in Slide, You can use Posts Sider WP Bakery element in which you can set the Custom Post types or Posts for showing as Carousel and also you can set the links for different Custom Post Types or Posts as well as showing in this screenshot: https://ibb.co/MnCKSyY & https://ibb.co/S6R38t0
You can check it on my test site test page here:
http://hubdatasolutions.com/pearl/porto/shop2/test-2/
And If you want to create the same Gallery on your site any other page, you can use Image Gallery WP Bakery element, in which you can set the Images for showing as Carousel and also you can set the links for different Images as well as showing in this screenshot: https://ibb.co/n7wKVk8 & https://ibb.co/HhCxWt3
You can check it on my test site test page here:
http://hubdatasolutions.com/pearl/porto/shop2/test-2/
And sorry to say that but unfortunately, there is no option in those elements for showing the thumbnails under the slider, this requires Customization.
Best Regards.
Hello , I cant change one option, In header menu I have a text: https://ibb.co/Jvq8Hfx I import theme demo 22 shop . Thx for the information
Hello,
That text has been set using Custom HTML element under Header Builder and you have to change it by going into Porto >> Theme Options >> Header >> Header Type >> Header Builder as showing in this screenshot: https://ibb.co/fFWHC7n
Best Regards.
Hi, I’m noticing that all of a sudden the icon on my buttons and product hovers are just a square. See screenshot: https://poshmogul.com/drop/Screen%20Shot%202020-01-14%20at%2011.37.32%20AM.png
Hello,
Can you please once check with cache removal, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
I hope your issue will solve and if not then please contact us via our support system with your site WP-Admin Login details so our experts will check it for you and provide you the best possible solution.
Best Regards.
Hi! Do you have the lastest Es_Es (español españa) or Es_Ar (español argentina) translation? Because I cant change “0 items” or “view cart” to spanish. Thanks!
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
And simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks! Yes, I already use Loco, but cant be possibe to translate a few words like “0 items” or “view cart”, I tried everything, also hardcoding (s&r), without success. Maybe you knew the solutionk. Thank in advance
Hello,
You can change it from Loco Translate as showing in the screenshots given below:
https://ibb.co/6BHbcKX
https://ibb.co/C8TX8Zm
If you are not able to find those words please click on the Sync button and then click on the save button as showing in this screenshot: https://ibb.co/NWGjNBG
then you will be able to find those words.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, the theme is great! Could you please assist me in the following: - Which php file contains the content for product tiles on archive pages or using the product category element on any other pages ( https://prnt.sc/qnkqxv )? I am looking to edit what information is put there (i.e remove categories and add something else) and also the layout (which i’ll do through css). - On the single product page is there a way to make the Zoom Image Popup appear when you click anywhere on the picture? At the moment it only triggers if you click the icon on the bottom right corner ( https://prnt.sc/qnkt0x )? Thank you!
Hello,
1. First of all, you can turn ON/OFF the: https://ibb.co/Gtjrj2T
“Show Color / Image swatch” Show Categories Show Reviews Show Price Show Description
And if you want to Customize the layout you have to Customize the file “archive-product-content.php” under wp-content/themes/porto/woocommerce as per your requirements.
2. Sorry to say that but this is not possible, This is the default functionality of the Theme and WooCommerce, you can turn it ON/OFF from Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom: https://ibb.co/Gtjrj2T
And if you want to Customize the layout you have to Customize the file “product-image.php” under wp-content/themes/porto/woocommerce/single-product as per your requirements.
Best Regards.
Thank you for the support, it was very helpful.
Could you also tell me if I can modify the content of the sidebar filter in the product archive/category pages? Can I modify some file to remove stuff (like the price search functionality) and add others such as colors based on some product tags perhaps? Or do you think I would have to use a separate addon for that?
Also, can I modify a file to enable the search form to search in “Product Brands” (woocommerce plugin that adds additional brand field for products) or sort/show pages/brands in front of products?
Hello,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
2. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Best Regards.
Thank you again!
I managed to successfully add a font via Font Control. However, it does not appear in the Typography settings of the theme.
I know I have uploaded it correctly because I can call it with CSS.
Do you know what this could be?
Hello,
We have to check it on your site please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageHope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Featured Products sub-category ajax not working instead redirecting to subcategory page. Mobile Menu icon not working if I click on it no menu is shown. Shop page color filter does not have white or green color code swatches. Product page color swatches not working like can’t choose which color product to buy.
My support has ended but these are the issues i am facing currently. don’t need any new customisation just the basic issues after installation.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it but after extending your support extension.
Best Regards.
Where is the main support platform? should I write here? Or should I open a ticket? I need to decide what side is going faster. Because I opened a ticket 17 hours ago. There was an answer for support 5 minutes before here. If you specify which platform I can get faster support from, then I will contact you from there.
Hello,
This platform used for pre sale questions and for small single line queries but for issues,bugs,problems you have to contact our support team via our support system.
Best Regards.
