177 comments found.
Cant Add Events to the Schedule Page. I did it on the Events Tab but nothing showing up. Tried to send a ticket on your Support Page but it’s impossible, complicated and the theme is not listed on the form. Please help
Hi,
Please submit a ticket to our help-center, here’s an article on how to do that:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Our agents will assist you
Thanks
Support
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How do I change the green shadow of the mobile menu when I am over?
Hi there,
You may do this by adding this code to Appearance > Customize > Additional CSS
.qodef-mobile-header .qodef-mobile-menu-opener.qodef-mobile-menu-opener-icon-pack a:hover .qodef-mobile-menu-icon {
box-shadow: none;
}I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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THK!
Hi there,
Glad we could help!
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, How can I remove the menu from the Coming Soon page? How can I remove the hamburger menu? THK!
Hi there,
You may add this code to Appearance > Customize > Additional CSS
.page-id-3250 .qodef-fullscreen-menu-opener{
display: none;
}It is targeted by page ID which might differ on your side, so please check this on your end.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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THK!!
How can I change all the green color of the theme?
Hi there,
You may change it in WellEXPo Options > General > First Main Color
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Ok, but it doesn’t change at all. Can you correct it?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you and will be able to check this on your end.
Thanks.
Support
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Qode Interactive
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Hello, Could you tell me how to activate WPBakery? thank you
Hi there,
WPBakery does come bundled within our theme and you do not need to activate it with a license. You can read more about it here.
For any additional questions, I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Qode Interactive
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I still cannot access the editor. How to activate it? thank you
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you. That way our support team can investigate this on your end.
Thanks.
Support
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Is this theme compatible with ELEMENTOR?
Hi there,
Our theme is compatible with WPBakery plugin which comes bundled with the theme. We can not guaranty compatibility with Elementor, however as one of our themes does have it included there should not be an issue to use it, but do note that all our themes demo pages are built with WPBakery which you will not have access to if you use Elementor.
For any additional questions, I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
Thanks
Support
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Qode Interactive
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To the authors,
I just installed this theme and I cannot add event hours to my events. They are simply not saved whatever I do. i cant submit a ticket in the page https://select.ticksy.com/
Hello there,
Once testing this on our end it works as intended and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents can check this on your end and help you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, I don’t know if your google map is working. Are they any extra plugins that need to be installed in order for it to work?
Hi there,
I would kindly ask you to check our article about settings Google maps here.
I hope it helped and if you still encounter issues please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, How can I change the text and button/url of the Content Fixed Area in ‘Conference Home’ page? Thanks
Hi there,
You may find this in WellExpo Options > Page https://www.screencast.com/t/OoYDAE0M5s Once this is enabled the fields for button and text will appear.For any additional questions, I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
Thanks.
Support
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Hi, How can I increase the header logo size?
Hi there,
Please check our tutorial when it comes to logo size here
And if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, the tutorial doesn’t work for me, the fixed size of your logo is the 34 px, when I changed in the header setting don’t work properly, when can I send a support ticket?
Hi there,
You may send us a request whenever you feel like it at our help center and our support team will be more than happy to assist.
Support
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Wellexpo options aren’t working. Try to changed the footer color, font or anything. It doesn’t reflect to web site at all. Send for support about 4 days ago and no one is replying.
Hello,
Please note that our work days do not include the weekends and yesterday was an international holiday when most of our staff had the day off. We hope you can understand.
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation there.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Hey,
Aren’t we supposed to get a 3 slides version of home slider when we import? I’m getting a single slide version.
Please help me on how to get the home slider exactly as in the demo
Hello,
Thank you for using our theme!
Please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
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Qode Interactive
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How do i edit the pop up on HOME PAGE 1
“Join us at 5th Wellexpo Sumer Workweek Sept 5-9 2018.”
Where do i edit it from ?
Hello,
Thank you for reaching out to us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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How are the styles distributed – are there SASS source files? I don’t want to use this with Wordpress so just want to be able to use the styles and copy some of the HTML.
Hello,
Thank you for your interest in our theme!
You will be able to extract SASS files for the styling of the theme, however, our company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so an HTML version does not exist.
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
Support
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Qode Interactive
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Hey, How do I enable frontend editor of wp bakery?
Hello,
Please refer to this article on how to do so.
Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and one of our support agents will assist you.
Thank you in advance.
Support
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Qode Interactive
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Are your servers down? Import not working ?
No, our servers are working. Please refer to this article on how to import the demo content successfully.
Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
Support
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Hey, How can I increase the header logo size?
Also increase header height?
Hello,
Thank you for reaching out to us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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There is a lot of nesting of elements in the theme… it makes it quite difficult to manage honestly. Are you planning on simplifying custom VC modules so that it doesn’t take 3 to achieve a “single” block/effect? If not, please do!
Hello,
Thank you for using our theme and for writing in!
We have taken your concerns into account and will contemplate the changes you suggested.
In the meantime please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you with any layout changes that you’d like to make.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Hello, we’ve bought a theme recently and faced with a problem. Problem with revolution slider. There is a bug with animation, when autorotate working. http://event.nikaestate.ru/
Hello,
Thank you for using our theme!
Please refer to the Revolution Slider documentation to make sure you have set up the animation properly.
Hope this helps! If not please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance.
Support
Select Portfolio part of
Qode Interactive
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How to remove the menu hover default state?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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Qode Interactive
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We need to be able to copy template files, for cpt like “team”, in the wellexpo child theme, so we can customize them.
This function only looks inside the plugin:
wellexpo_core_get_cpt_single_module_template_part
This is not well done and not best WordPress practices. It should first check in child theme and parent theme, THEN if nothing is found, check inside WellExpo Core plugin.
Also, since the function checks if it already exists, we should be able to copy that whole function in the child theme and edit it.
The flow of data is wrong here, please fix: functions must check if their first exist elsewhere (child theme, then main theme, then plugin) and template files should follow the same rules.
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Support
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Didn’t want to wait around, so I re-wrote the function myself, which now works as it should and I can now edit module template files from the child theme.
function wellexpo_core_get_cpt_single_module_template_part($template, $cpt_name, $slug = '', $params = array()) {
//HTML Content from template
$html = '';
$template_paths = apply_filters( 'wellexpo_core_single_module_template_part', array(
get_stylesheet_directory() . '/post-types/' . $cpt_name,
get_stylesheet_directory(),
get_template_directory() . '/post-types/' . $cpt_name,
get_template_directory(),
WELLEXPO_CORE_CPT_PATH . '/' . $cpt_name
) );
$template_names = array($template);
foreach ( (array) $template_names as $template_name ) {
if ( ! $template_name )
continue;
$template_name = $template_name.'.php';
foreach ( $template_paths as $template_path ) {
if ( file_exists( $template_path . '/' . $template_name ) ) {
$template = $template_path . '/' . $template_name;
break 2;
}
}
}
if ( !empty($template) ) {
ob_start();
include($template);
$html = ob_get_clean();
}
print wellexpo_select_get_module_part($html);
}
Hi again,
We’re glad you could manage on your own
If there’s anything else, please submit a ticket and one of our agents will assist you.
Support
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It’s not really resolved, if you dont actually change this function in your plugin. Because if you dont, next time you update, I will lose the edit. So can you confirm you WILL update this function on your side too? Thanks
Hi again,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if we could continue this conversation on Ticksy. Thank you.
Support
Select Portfolio part of
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Hey
I wanted to know how do I apply the homepage 7 demo to my website?
Hi there,
Please take a look at our demo import article: https://select.ticksy.com/article/12623When you import the demo, all the content that you see on our live site will be downloaded to your Wordpress, and you can use it as a starting point for creating your website.
If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
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Hi team, is it possible to completely remove the ‘Side Area’ top-right button?
Sorry, found it!
Hi there,
We’re glad you could manage on your own!
Support
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