26721 comments found.
hello, in this template https://bridge29.qodeinteractive.com/?_ga=2.167951656.881348443.1580806333-142499836.1573546531, how can i reverse the blog article and the section above? I wish there was the slider first, then the blog, then the three blocks and then the footer
Hello,
Thank you for reaching us 
This could be achieved with the following steps:
- Open the page for editing in backend.
- Switch the page template from Blog Masonry to Full Width or Default Template https://prnt.sc/qxe5hc.
- Add a Blog Masonry Shortcode in WPBakery https://prnt.sc/qxe80y.
Let us know if you have more questions
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Thanks for the reply.
if I set the page in standard template and insert the masonry blog in wpbakery, I lose the display of the categories to filter the articles above. Since there are different categories of articles, I need to have the classification at the top so the user can immediately see them all or filter them.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Please check the open tickets in your support, I need help and I can’t be waiting 3 days .. thanks
Hi,
We couldn’t locate your request on our support platform, so please provide us with your request ID.
Thanks
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I just purchased your theme. For the server configuration requirements it says that mine doesn’t meet the PHP Time Limit and PHP Max Input Vars requirements. Is this required or optional?
Do I also need to install SUHOSIN and why is this necessary?
Hi there,
The values stated in this article are required to successfully import the demo and use the theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-ThemAbout suhosin, you don’t need it.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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Thanks!
You’re welcome!
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The newer demos all seem to be elementor only – are you shifting from WP Bakery to Elementor in general?
Hi,
We are currently building demos for Elementor, but this doesn’t means that we are shifting from WPBakery.
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OK thanks!
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Hi – This may be a DUMB question.. but the newer demos you show that are tagged ELEMENTOR i’m assuming are available in both WP BAKERY and ELEMENTOR???
Hi there,
No, the demos tagged with Elementor are only available with Elementor and demos that don’t have a tag are only available with WPBakery.
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i’m not able to access to support ticket, i would to see my old requests, when i add my mail in usern to reset passw , system doesn’t know my mail o usern
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will assist you.
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Hi there! Can you tell me if Bridge is compatible with WooCommerce 3.9? Thanks Dany
Hi there,
Yes, it is, as you can see in the change log (version 19.8): https://bridge.qodeinteractive.com/change-log/
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Am I the only one for which the Parallax effect is not working in Firefox? It neither works on my page nor on their demo site (https://demo.qodeinteractive.com/bridge/parallax/) with Firefox (tested on several computers), Chrome however is doing well..
Hi there,
We inspected this page and it works normally on Chrome and Firefox. Please provide more details about your issue.
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Hm… I am using 72.0.2 (64-Bit) on Windows 10 (up-to-date version) and Parallax is not working in the demo site in Firefox (looks like a regular Image). Chrome and Edge work… Tested on different computers and no success. Interesting that it works for you…
Hi again,
We couldn’t reproduce this. You can see how ti works on our side in this video: https://www.screencast.com/t/R7mteV5m8e
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Hi, interesting. What version of Firefox do you use? I have several computers here in the office and it works on none.
Hi,
Our version of Firefox is 72.0.2 (64-bit) https://prnt.sc/qxbes3, and we use Windows 10. This is quite strange.
We tested this on several computers, and it’s working fine on our behalf.
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I forgot to deregister my Bridge Theme before I deleted the WP installation. How do I get rid of a registration to a domain that does not exist any more?
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will assist you.
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Hi guys, I delete the wp installation where I was testing the theme but I did not deregistered the license, now even the site does not exist I can not use my license since it appears to be registered already, I tried to send a ticket but my support has expired, please help me to be able to use my license again. Thanks
Hi there,
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will assist you.
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Thanks! I just sent a mail.
Hi again,
Your mail will be answered as soon as possible.
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On your main site – https://bridgelanding.qodeinteractive.com/ – the pre-loader has a really cool b that charges colors while loading (screenshot – https://snipboard.io/0IvJn2.jpg ). Is this simply an animated gif (how is this done?)?
OK, I see this image file in the source code – https://bridgelanding.qodeinteractive.com/wp-content/uploads/2017/12/preloader.gif – so it’s a gif. Can you provide the file name for the animated gif that’s the color changing letter B please? THANKS!
Hi there,
The letter B that you are referring to is not a GIF, it is a HTML element that has the letter B inside it with some CSS code applied to it.
If there’s anything else, feel free to ask!
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LOVE it…so I can I get this implemented on my site (the site I’m developing on bridge also beings with the letter “b”)?!
Hello,
We developed preloading animation for presentation purpose only, and unfortunately, it doesn’t exist as an option within the theme.
As an alternative, you can enable preloading animation from Qode Options > General and set the loading image as a gif there.
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Hmmm, ok. So can I get the at least some guidance (maybe point me to a tutorial online on how this was created using html/css and not a gif) on how to do this? It’s so cool!
Hi,
This animation was developed for live demo only, and tutorial on how to create this doesn’t exist, because this was created this a long time ago.
We would advice you to use predefined loading animations, like other users, or simply upload a gif image, since it should look same
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10-4. On Fiverr and found someone who can recreate the “B” in animated gif. Thanks!
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LOVE this theme..quick q…what font is used on the simple text logo in the Demo 1 example? Screenshot: https://snipboard.io/Ta8fZG.jpg
Hi there,
We are not no longer able to obtain the information on this particular font.
It’s either because our designers handmade the font or found a complete image on the web, or the designer didn’t specify the resources used.
Sorry for inconvenience, and thanks for understanding.
If there’s anything else, feel free to ask!
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No problem. Thanks for the reply. FYI, I had a graphic designer look at it and they found a very similar font: Asket Extended Light – https://www.myfonts.com/licenses?type=sku&id=600478&cl=false
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I got this message in Console:
JQMIGRATE: $(html) HTML strings must start with ’<’ character jquery-migrate.js:41:4 console.trace(): jquery-migrate.js:43 migrateWarn() jquery-migrate.js:43 jQuery.fn.init() jquery-migrate.js:204 m() jquery.js:2 slideInNewPage() ajax.min.js:1 insertNewPage() ajax.min.js:1
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Please submit a request on our helpcenter and one of our agents will assist you.
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Hi Guys, just updated the theme and Elementor Typography has stopped working – it’s reverting all typography to those set in the theme options. When will this be fixed as my site now looks terrible.
Hi there,
Please provide your site url so we can investigate.
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FFS opwann why don’t you give these guys a chance. Their support is Mon-Fri 9-5pm, they are probably in a different time zone to you as well. Ok you have a problem but don’t expect an immediate response when it’s the middle of the night at a weekend.
Hi there,
We appreciate your comment
If you have any question about our theme, feel free to ask!
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I’d like to request a refund if the issues are not fixed.
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Please submit a request on our helpcenter and one of our agents will assist you.
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Retina logo support isn’t functioning either
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
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Your theme update broke a number of things, including the navigation underline
Hi there,
Please make sure that you updated your theme and theme plugins as well. Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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Need help!!!! I’ve made ticket and haven’t received a reply for 48 hours.
Hi there,
Please provide your request ID so we can check the status. Also, please keep in mind that our support agents’ usual response time is up to 24 hours on weekdays.
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I’m getting this error and can’t find any documentation: “server resources are not configured properly”
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-ThemIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
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